Name: From You Flowers
Rating: 1.7

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Tim Crooks Norwalk, OH

5/9/2020 -- Unhappy customer: I ordered a bouquet for my wife for Mother's Day. You couldn't guarantee me delivery on Sunday so I agreed on a Saturday delivery. Well, they were delivered on Saturday, IN A BOX, no vase and the flowers were nothing like the bouquet I ordered. The delivery person just put the box on the porch, didn't even bother to knock on the door. I will never do business with this company again. I believe what I paid $60.00 for was probably worth $20.00.

6 years ago

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Adam Joestgen Valdosta, GA

Just trash experience. Wrong flowers, late delivery (2days), paid for "expedited". Outsourced call center who is hard to understand. They aren't even listening to what is being saif. Me: "Do you know around what time they will be delivered." Them:"I can reschedule your delivery for tomorrow". Please read these before ordering. Save yourself the headache!!!

6 years ago

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C Memphis, TN

Ordered flowers -- the price was higher than I was led to believe due to added costs -- but I went ahead with the order and paid for same day delivery. That afternoon, I got an email telling me they were delivered - which they weren't. This went on for several days and several phone calls. When I cancelled the order - for non-delivery - they tried to refund only 20% of my money by talking very quickly and being deliberately confusing. I got very angry and finally see a refund in full in Pending status in my PayPal account. AVOID using this service.

6 years ago

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kirsten daniel Louisville, KY

terrible service. Birthday cupcakes were not delivered because they had the wrong street #. I thought this was a local Lexington store- not true. When I called You Flowers to correct the address they would not help. I am not sure why you Flowers has you put a phone # on the order because no one ever called to let us know the street # was wrong. I had to track it myself then got no help at all from You Flowers to correct the mistake. very angry

6 years ago

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TK Arbuckle, CA

If I could give them 0 stars that would be it. This company a pathetic joke. Notorious for delivering flowers that don’t even faintly resemble what you ordered Its a scheme. Even when corporate took order to make up for first screwed up order, they mangled it AGAIN. This was for a death & then the funeral! Their horrible online reviews go on foever. HUGE HUGE HUGE HEADACHE. Under no circumstances use them!!!

7 years ago

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Darren Stearns Florence, KY

Same story as everyone else. Ordered weeks in advance, the flowers were still not delivered four days later, and customer service stated that they would give me a 20% discount on my order, and send out again. 45 minutes of arguing, and I am supposed to be getting my refund. DO NOT USE THEM. By the way my testimonial on their page was immediately deleted after giving them one star.

7 years ago

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Caroline Trout Lake, WA

Ordered flowers for my daughter for valentines day 2018. Did not receive till the 15th, even though I ordered a week in advance. Placed another order Sunday April 28. Paid the extra for same day delivery. Received an email saying they were "guaranteed" to arrive Monday the 29th. She did not receive them until the 30th. They said they would include a "sorry" card and upgrade. She did receive the note, but they did not upgrade. Also they said it was guaranteed to be delivered, but when not delivered, they did not refund my money. Only sorry card. THIS IS WRONG!!

7 years ago

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Casey Mueller Fond du Lac, WI

Spend a large amount of money on a lush deep purple and white arrangement for my mother in laws funeral. The item I ordered had a dozen and a half white roses, a few large lilies, a dozen purple flowers, greenery and filler in a square purple vase. Ya know what was delivered? 3 sunflowers, 2 small wilted purple flowers, 1 mangled pink carnation with about 5 sprigs of greenery...in a tiny ugly clear vase. I am livid. Contacted them and they are of no help.

7 years ago

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KA

I ordered flowers as a birthday surprise and am extremely disappointed and embarrassed at what was received vs. what I thought I was ordering (see photos). The flowers that were delivered look NOTHING like what I ordered - two roses and three lilies for $53.34. They are cheap and ugly looking. I called customer service and the lack of care was appalling. They offered to refund 25% and redeliver flowers. The refund I received wasn't even the promised 25%! Very disappointed. Would not recommend them.

7 years ago

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Cali Port Saint Lucie, FL

Excellent quality and service. My mom received her flowers ontime and they looked exactly like the photo. I’m very happy!

7 years ago

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Unhappy ex-customer Ashland, KY

Save your time and money. I have placed THREE orders with this company! Not once were the flowers delivered on the guaranteed day of delivery that I paid for. I keep getting sucked back in because they offere a $10 off code for your NEXT order. It's not worth it as I have now lost even the gift card they issued me, because I canceled the order that I used it towards. Order Local or just go buy them at the grocery store if it's important to you. This is NOT the place to trust.

7 years ago

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robert arthur ogier Killeen, TX

This has got to be the worst business experience ever, my sisters funeral and the flowers I ordered never arrived. I was told they had been delivered, but they weren't, I took pictures, my order was not among them. When I called, I got nothing but the run around from them. They would not even divulge the name of the local florist that allegedly delivered my order. I was totally humiliated by the blatant incompetence from this company. I will never use this business again. Furthermore I discourage anyone else from using them either. You have been forewarned.

7 years ago

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Obdulio santory New York, NY

First I would like to tell everyone to stay away from this site. I ordered flowers and it was suppose to be the deluxe one and I received a regular size order. At 6:00 the order said delivered but was not. After calling and waiting half an hour on the phone got no response. I emailed them and was told it was delivered. Finally at 9:30 I received the flowers only to get the wrong size. Don't order flowers from them you will regret it.

7 years ago

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Jackie Robbinsville, NC

I ordered a beautiful (as pictured) basket of flowers for my brand new great grandsons mother to be delivered the next day (I paid dearly for that). SIX days later a basket of drooping flowers, NOT as pictured were delivered. I do NOT recommend this company for ANY flowers or delivery! Their response after six solid days of questions was: "Oh sorry, we'll give you $3 back" and then "20% back" Be careful, this is a warning!

7 years ago

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Joanne Port Orange, FL

I ordered a premium arrangement for a family funeral. It arrived on time but the quality of the flowers was so poor. It was a total embarrassment. The roses were wilted and the arrangement looked like something a florist would have done 30 years ago, it should have looked contemporary. Also they substituted cheap flowers like mums vs Gerber daisies. I called fromyou flowers and they offered a 30% discount. I think they need to do a review of their local florist.

7 years ago

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Monica Pindell Adamstown, MD

I purchased an arrangement for my mother and paid an extra $4.99 to have them delivered before noon. The flowers didn't arrive until after 3pm. By that time my mother was not home to receive them. Their customer service kept me on the phone on hold for over 25 minutes. To top it off the Flowers did not look anything like their online images. The roses were only buds and were about the size of a quarter. They had cheap wild flowers mixed in. Very small arrangement NOT WORTH the money. I would give them a zero star if I could!!

7 years ago

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Dao Plano, TX

I ordered a sympathy flowers spray fromyouflowers.com website as I saw that all reviews on its website are rated 4 and 5 stars. My flowers spray looked so horrible. It must have been done by someone who neither florist or has never done it before. I immediately went to its website to rate it but it never show up. So, the website did not put any less than 4 star reviews. If you just google it, there are many independent review sites giving this business 1 star.

7 years ago

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Liz Berry Winter Springs, FL

Ordered an autum arrangement for my mother at the hospital and they delivered a hot pink and bright yellow “bouquet” that wasn’t arranged and just thrown into a vase. It looked terrible. I have contacted customer service who said another bouquet would be delivered the next day — it was never delivered. I contacted customer service AGAIN who said “they are verifying”. This was 5 days ago and I paid extra for same day delivery. Never again will I order from them and I will post this review, including photosif I can, of what was delivered v bought on every sight I can find.

8 years ago

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Jeffrey Dustin Peachtree City, GA

False advertising on price. Website clearly states the price for delivering flowers same day (if ordered before 3pm) however when you place the order they add-on $2.99 for delivery and a $14.99 service charge, and turns out they couldn't deliver until next day. Ridiculous... they are an online delivery service only - no store that you can walk into, so why advertise a price that does not include delivery and "service"??? BS marketing. I cancelled my order and went elsewhere - many alternatives available.

8 years ago

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Scott Graham Star, ID

If I could give this company a 0 star rating I would. This is the worst company and should have their business license revoked. Placed order, not delivered, called and fed line of BS that they'll deliver the very next day. Gave me $10 coupon for my trouble... Didn't deliver the next day, called again and they don't know why my order wasn't delivered. Nine days after order was issued and still no flowers delivered. This company is completely incompetent, avoid at all costs!

8 years ago

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Stacey Thomas Battle Creek, MI

WORST COMPANY EVER!!!! I placed an order on a Friday night for Saturday delivery. I ordered a plant with fresh cut flowers. Paid $20 total for delivery on Saturday. I get a call 2 hours later saying that they can’t deliver. I can either send it to a different address or order something else. However the earliest they can delivery it is Tuesday. I’ve been on the phone now for 20 minutes and they still haven’t processed my refund. On hold for the last 10 minutes too. # -5 stars

8 years ago

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David Gossett Corpus Christi, TX

Probably one of the worst floral experiences I have ever had. Initially led to believe they could deliver flowers to a funeral home over Labor Day weekend. As I live in Texas and the family friend died in Georgia I had to explore online vendors for this reason. Despite the fact they only refunded the "same day fee" they did not refund the expedited fee and offered no other consolation for the fact the delivery occurred the day after the family friend was buried. This is the first and last time I will ever use this floral company.

8 years ago

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Chris D. Portland, OR

RED FLAG - RED FLAG - RED FLAG Ordered bouquet of flowers for my wife’s birthday – guaranteed delivery by 6:00pm. When they did not arrive by 6:30pm – I called to check on the order. They said that there was a mix-up. They would now be delivered the next day – with note of apology. When the order finally arrived at 3:30pm the next day – the bouquet was an embarrassing disappointment – flowers (not fresh) filled only about 1/3 of the vase – with no note of apology. I will NEVER order from this company again!!!

8 years ago

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Marisha Brisby Pensacola, FL

I ordered flowers from here for a funeral to be delivered on Wednesday, August 15, 2018, for a funeral the next day. They confirmed my order and then confirmed delivery on Wednesday. Friends called me from the funeral that there were no flowers from me. Called the company. The response was "oh yeah, the delivery confirmation was a mistake. They are out for delivery today." This was less than 1 hour before the funeral started. DO NOT use these people. They are terrible and their customer service is even worse.

8 years ago

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Arya Ranasinghe Queens Village, NY

I just sent some flowers today, 08/14/2018, to my wife for our anniversary. It's VERY DISAPPOINTING to see what was shown in the picture was NOT what was delivered. It had only two roses & a bunch of ugly white looking flowers. It wasn't color full at all as I expected & was displayed on their website.Refrain from using them unless you wanted to be disappointed as me. I will never order from them again. I feel they scammed me.

8 years ago

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Aurora Galvan Sturgis, MI

I ordered flowers for my grandma to be delivered the same day I order them early in the morning and they were supposed to be delivered that day and never got delivered they wanted to deliver them the next day but I told them no I wanted them to cancel the order since I wanted the flowers to be delivered on her birthday I am not satisfied with this website at all and will not be looking forward to making business with them at all.

8 years ago

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Mehry Dublin, OH

At first the flower bouquet that my family member had received was very lousy, disappointing , and of low quality and not even the same flowers. After contacting the customer service regarding my disappointment with the flower arrangement they had sent, they initially offered a %10 refund which was $7.00 and a $20 gift card to order flowers with them. When I told them it was not acceptable and I would report them to attorney generals office, and told them they had to use a different florist and make the order right, they did so. So that is nice.

8 years ago

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Roshni Charlotte, NC

I ordered 2 spa kits for my friend and her husband for their 1st anniversary. I later realized that I made a wrong decision ordering gifts from From you flowers. the order placed v/s what was delivered were 2 different things. I had a custom message written on the gift which was not even part of the order delivered. I'm extremely disappointed with the service and would want a full refund.

8 years ago

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Amber Johnson Chicago, IL

From you Flowers is a sham. They are charlatans. I paid quite a lot of money for the Mother's Day bouquet for my mom and let me just say the quality of the flowers that were delivered did not reflect what I paid for . I was livid upon receiving the end product of my purchase. However, I must be grateful for the life lesson that they taught me. One that states that if something appears to be too good to be true it's usually is. This company is deplorable and should be shut down indefinitely. They practice false advertisiment to the highest level.

8 years ago

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Bill Lowell, MA

Planning on ordering flowers for Mothers Day? Whatever you do, DO NOT order from From You Flowers. By far one of the worst "companies" I've ever dealt with. Wish I would've paid more attention to that solid ONE star rating on google and the 700+ atrocious reviews. No complaints about their customer service, but thats only because it simply does not exist. That is not an exaggeration... 752 customer complaints on BBB. What kind of scam is being run here Charlie L ?

8 years ago

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Lisa Roy, WA

I ordered flowers for a funeral. I paid extra to have them delivered before noon. The service was at noon. The flowers arrived after the service started. My friend then sent me a photo of the flowers that were sent. They were a total embarrassment! They were some weird, cheap imitation of what I ordered! It was awful! Never again would I order from this company. A total waste of money and an insult to my friend whose father had just passed away.

8 years ago

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Honey Grosc Mitchellville, IA

These people are a SCAM!! They charged me 105.00 for a sloppy bouquet and not what I asked for. I asked for 18 lavender roses with a pink teddy bear in a lavender vase. I got 6 roses with a brown bear in a clear case. They said theres no guarantee I would get what I asked for!!think they are operating from a foreign country. They wouldn't give me an address and when I asked for a refund they wanted the flowers back. They can hardly speak English so be warned...THEY ARE A SCAM!

8 years ago

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Mattson Smith Rossville, GA

I paid extra for next-day delivery and I paid extra-extra for a delivery gaurantee of 12pm. These clowns delivered her flowers at 4:49pm which was 3 hours AFTER her plane left. They verified that I paid for the gauranteed delivery time and they verified that they were almost 5 hours late. Then they informed me that the best they could do was to refund $12.00 of the $49.94 that I paid them. So basically, I paid $37.94 for the "privilege" of being embarassed.

8 years ago

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Geri Cocoa, FL

I ordered flowers to be delivered 2/13/18 that never happened. After emails and phone calls to get answers I was told they would deliver them that day ;2-14-18) They arrived but were totally not what o ordered I specifically needed a white arrangement and they sent bright pink! Once again, more emails and phone calls. Ok, they’re sorry , they contacted the florist while I held on the line, came back and told me the correct arrangement would be delivered today free of charge. Guess what? It’s now 9:30pm and no flowers!

8 years ago

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joe bauer Rhome, TX

Ordered flowers this morning. Order was placed but just before I pushed the confirmation button there was a charge of $14.99 - Service/Handling Fee. Nothing mentioned ahead of time. Also I chose to have flowers delivered same day. Well, I just logged in and tracked my delivery. Now the delivery is set for after Christmas! DO NOT BUY FROM THIS COMPANY! Pure SCAM. Then I find out they are from NY......where many SCAM artists "list" their addresses.

8 years ago

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Terry Henderson

Flowers were beautiful, cute bear and the chocolates were awesome. My sister is hard to please. Thank you sooo much! A+++++

9 years ago

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Mt. Sinai F.B.H. Church Mount Vernon, NY

Flowers where ordered from a high church official for one of his pastors who has passed away. Imagine the embarrassment when the flowers NEVER arrived. When we called to inquire as to what had happened, all we got from Customer Service was, "we see the delivery information has not been updated, we need to contact the local Florist to see what happened." If the delivery information was not updated, shouldn't that mean the flowers had not been DELIVERED. Ridiculous!! DO NOT USE THIS COMPANY. Will not take responsibility for your product AFTER the MONEY is COLLECTED.

9 years ago

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Justin Isbecque Atlanta, GA

I paid for expedited delivery in the morning and placed my order more than a week ahead of time to ensure preparation time. I needed this expedited delivery in the morning as my recipient had to leave to go somewhere by noon. However delivery did not happen and customer service seemed to have little to no answer why. With so many other flower services out there, this terrible delivery service ensures I will never be a From You Flowers customer again

9 years ago

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Kerri

Didn't arrive before pm when I paid extra for this service. No card, so daughter had no idea whom this "pitifull" bouquet came from & no balloon. Many apologies & a promise to send another the following Saturday, an email stating the flowers had been received in the PM & not AM as promised, was sent. NO FLOWERS WERE RECIEVED BY MY DAUGHTER. Total incompetence & fraudulent company. Don't waste your time or $$$.

9 years ago

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Ronnie Houston, TX

Ordered the Standing Cross Arrangement for my grandmother's funeral. Even upgraded to "Deluxe", total price was about $95. Upon my arrival to the wake I noticed the arrangement and was hoping it wasn't the one I purchased. It looked very small and "cheap", NOTHING LIKE THE ADVERTISED PICTURE. I felt embarrassed and was mad at myself for not reading reviews about this company. My grandmother DESERVED nothing but the best. I will NEVER use this company again and will inform others.

9 years ago

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Barbara Richmond, VA

AWFUL! My order was never received. Going to a business where acceptance could have been made throughout the business day. I placed an order on August 21st with delivery on August 23rd and it was not delivered. When I checked on it through customer service email I received an apology and told it would be delivered the next day. I wasn't too happy about that, but okay. So now, it's the 25th of August and still NO DELIVERY. Ridiculous and outrageous. No way to run this type of business!!

9 years ago

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JT

I wish I did some research before ordering from this company. Ordered two sympathy flowers. One was arrived late. Both orders completely different from the pictures posting on their website. They cheated one order by putting so little flowers. It looked cheap, not worth the money we paid for. Called the customer service 3 time since 1pm and they kept promising to deliver in half hour but the order was not delivered until 6pm close to the chapel closing time.

9 years ago

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Anne M C

Additional charge for same day delivery but was not told about this additional charge; product ordered was not ordered received. Told me I agreed to final price and I should have asked for a break down of charges. Will not use this company again.

9 years ago

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Rosa

Very bad experience, the stems weren't even clean, flower vase was cheap and the arrangement itself was a disaster, when I saw it, it look pathetic, so bad distributed, plus I think the flowers from my garden would be much better. Even when they call and announce they don't have the actual order, but the could replace it with something similar, I was thinking of something professional for the price they're charging, but instead they give me a discount, but BEWARE the discount expires, and after seeing such of a flower arrangement... I do not want to spent a dime on it!

9 years ago

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David Romano

Ordered flowers 6/20/17, paid for same day shipping at 12:38pm, site states before 3 delivery is same day. Ordered was exceptioned, was changed to 6/22 delivery day, I SPECIFICALLY requested a specific time as the recipient would not be in the location until then. Florist decided to deliver 1.5 hours early. Why ask for specific instructions if they're going to be ignored. Customer service center was solid however. But awful delivery in Dorchester, AMA area. Not satisfied at all

9 years ago

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Chelsey Debek Dearborn Heights, MI

I ordered flowers from this company for a FUNURAL Paid for same day delivery got a call that night around 7 pm saying that the flowers we're not delivered. And they were going to do everything they can to deliver them before the funeral. Guess what no flowers where delivered. The passing of a loved one is a serious time we put our trust in this company and have been seriously let down. I will never use this company after this and most definitely spread the word of such bad service

9 years ago

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Homer Olympia, WA

This company uses false advertising to get customers to use their services. They do not guarantee service and delivery of flowers within 4 hours and same day service even though the customer pays additional fees to expedite the shipment. I would not recommend this company to anyone. I'm very frustrated with these type of businesses that are constantly deceiving the public.

9 years ago

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Janet Baker

They ruined a family birthday! They advertise a cake on their website. They do not call it "cake" and they do not explain it isn't a cake and it's impossible to tell from the picture whether the flowers are from frosting or real flowers, in fact, I didn't even think to ask. Cake means cake--usually. So I told my son not to buy a cake for the birthday party, I had it covered. Gramma was not a hero that fateful day. This made Gramma cry. From You Flowers responded to my protest of their illiterate punctuation with a form letter and 10% off my next order. Oh yeah like that's going to happen.

9 years ago

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venkatesh shrinivas

I ordered flowers for our anniversary Three days ahead ( 17th) to be delivered on 20th. Later 8.12 CST got a email saying it got delivered. At 10 checked with wife how was flowers she asks what flowers. at 10.16 called fromyouflowers to check the status they says its delivered. I told them its not then customer agent called florist , He says we will retry to deliver!!! why I got email its been delivered. It shows they are pathetic and play people emotions gives wrong updated to customers.

9 years ago

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Aa Bb

The picture that they showed was very different than what my girlfriend received. I went for the highest quality and paid so much more extra but still got something different than what shown and different than described. I went for large teddy bear and the teddy bear they sent was small. I went for a large box of chocolate, they sent a small box and something that was more like a candy than actual chocolate. I would not use this service ever again. Also the card that I wrote was not handled well and it got wet with the flowers

9 years ago