From You Flowers

I ordered my wife a nice floral arrangement along with a box of chocolates. The cost was over $100.00. They said that I would receive my order on the same day, between 9:00 a.m. & 6:00 p.m. I ordered on line, very early that morning. I received an email response saying that they received my order, & it would be ready for delivery on the same day, before 6:00 p.m. I called several times to check on the status of my order & waited on the phone for up to 30 minutes each time. My order never came, then I received an email at 6:32 p.m. stating that my order was delivered to the recipient (My Wife), but it NEVER came. This company is a fraud, & I will report this company to the proper authorities. Do Not use the Floral Company for any occasion.

I have never written a review before, but I have also never experienced something like this. I ordered flowers for a funeral. I placed the order at 1:50pm this afternoon for a service tomorrow (delivery at 3pm). I chose this company because in their web-site advertisement they FALSELY state, "We Guarantee the Florist Arranged Flowers will be Delivered Today!" additionally, the website declares, "100% Satisfaction Guaranteed! Order with Confidence". I paid for my order, which also had me pay an additional $17.98 to guarantee the shipping the following day by 3pm. At 9:15pm (over 7 hours after I placed my order, and when all florists are now closed), I receive a call from a representative at "fromyouflowers" stating that the florist called earlier in the afternoon and let them know they would not be able to deliver my funeral arrangement. They waited until 9:15pm to tell me this information and cared nothing about "guarantees" they publicize on their website. When I told them I wanted a refund, they stated they would have to check to see if this "could be possible". They put me on hold and then the representative came back, as if she was proud, and stated, "my supervisor has allowed us to give you a refund in 2 business days." I am allegedly getting back the money that I paid for, to an item they could not deliver, and for a funeral to boot. This representative acted as if I should be grateful. I will never do business with this misrepresented company again, and I strongly warn anyone else from using them for any reason. There are far better florists out there who understand what it means to be professional and stand by their representations. They need to change their website statements, it is fraudulent advertising.

I placed an order on 12/23 and paid extra to have it delivered 12/24. The order went through with no problem with that delivery date. The next day, I received an email stating it could not be delivered until 12/26. I was refunded $2.99, even though Saturday delivery was a charge of $3.99. I was ok with that, since I understand how busy holidays are.  Now...this morning, I receive a call saying it cannot be delivered until 12/27, THREE days past when promised. I cancelled the order. Guaranteed satisfaction? Haha...NOT! I am very disappointed. This is the second time this has happened with this company. They tell me it will take 3 days for the refund. I guess you guys tend to run 3 days late with everything.  I have reached gold status with your company, but at this point, that means nothing to me. I will not be ordering ever again. Just hope I get the full refund.

I ordered expedited flowers at 6 am 11/15/16. I received an email from the company before noon, notifying me that my order would not be arrive to my mother at the time that I was told ( the extra expedited shipping fee that i paid). Around 3:30 pm I called to check on the status of the order as I wanted to surprise my mom with birthday flowers before the day was over or before she was unavailable to receive them. The woman that I spoke to was super rude and continued to try and argue with me after I told her I wanted a full refund, because they are unable to get the flowers to my mom until the next day 11/17/16. She gave me what I believe was a fake name ( Tiffany) and made me wait over 20 minutes to speak with a "Supervisor". whom I believe was another call person pretending to be her boss. The whole experience was horrible and I would never again spend my money here or recommend this place to anyone. Lets see if I actually receive my refund.

November 1, 2016 I placed an order for flowers to be delivered to an employee who was in a car accident. I ordered the Loving Lilies and Roses. Which includes: White Asiatic Lilies, Pink Roses, Purple Statice, and Circular Glass Vase. I also added two get well balloons. Delivery date was set for November 2, 2016. November 2, 2016 flowers where delivered around 3pm. I asked our employee to send me a picture. The flowers that were delivered was not what was ordered. They also forgot to include the second balloon. I called From You Flowers and could not get through. I was on hold for more than 20 mins. I then emailed them and asked them to correct the problem. November 3, 2016 From You Flowers said they would contact the flower shop and resend the flowers. The flowers were never delivered. I called From You Flowers again!!! They said the first time was the drivers mistake and the second time the flower shop never got the order. Yeah right! Once again they said we will send it out tomorrow. They said the flower shop will write an apology letter and will upgrade the flower arrangement. November 4, 2016 It's now day 3!!! I called at 7am and talked to Customer Service to make sure the delivery would be taken care of today. They said oh yes the flower shop has the order and they will deliver today. It was about 3pm and still no delivery was made. I called again!!! They said the flower shop has until the end of the work day to deliver. I asked why would they wait until the end of the day to deliver flowers that should have been delivered three days ago? I would think that this delivery would have priority since they made the mistake. I told Customer Service that I didn't not want the day to end without the flowers being delivered. It's now 4:30pm my employee calls me to tell me that the delivery guy was there but he can't leave the flowers because she was not home. He told her that he needs pick up the other flowers in order to give her the right flowers. He was told by his boss not to leave the new flowers without taking the wrong order back. He did not offer to wait for her and he did not offer to return. Instead he gave her and eight hundred number and told her to call and make arrangements. November 5, 2016 still no flowers! That's right no flowers. My employee calls the eight hundred number to let the florist know she would be home. The florist starts to tell her that they don't have the type of flowers that was ordered and they didn't have time to deliver. Keep in mind that flowers (deluxe package) and balloons have already been paid for the $99.33. The Florist went into detail with my employee about how much of a problem the order was and then hung up on her. Why would they take the order if they could not fill it? I would have excepted something of equal value. I was not asking for anything more or anything less. Just what we paid for. November 6, 2016 I called Customer Service and told them how unprofessional their service has been and how much trouble it has been to fulfill an order that was already paid. Never once did anyone contact me to make sure everything was being taken care of. I was always the one calling or email From You Flowers. November 7, 2016!!! That's right it has now been a week since I placed the original order. Finally!!! They got another flower shop to deliver the order. It took a week. What a mess!!! They didn't upgrade the arrangement like they said they would. After all of this I was expecting a little more. I mean a week wait for a next day delivery. I am extremely disappointed with their services. After all the trouble For You Flowers has put me through they should be sending me some flowers with an apology letter. That's the least they can do. I'm glad it's over.

I ordered from there today the 4th of October, for same day delivery off of my jobs employee discount site. I made the order online around late 1 something this afternoon. Around 5-6 this evening I noticed I never received a email confirmation about my order or an update. So I was like let me go check the site, I put in my order number and a message came up they didn't receive delivery confirmation. So I find out a form to get a response and then I called. The phone kept ringing and ringing so I hung up. So I'm not sure what to think or do but I'm very disappointed. I'll never use their site again.

I ordered two wreaths for a funeral and contacted customer service to ensure delivery time. I was ensured that delivery time would not be a problem as long as I noted it in the address. The day before the funeral I received a call letting me know the wreaths I ordered were not available. I had no choice but to ask to send anything they could due to the last minute notice. On the day of the funeral no flowers arrived!! I was not able to contact the flower shop because I WAS AT A FUNERAL. I eventually received an email at 6:00pm (funeral was at 9:00am) letting me know they were unable to find a florist that could complete delivery. When I finally got around to calling I was offered to send the flowers to the home plus a 20%. I declined of coarse. Funeral is over and the family is grieving!! The purpose of the flowers was also because they didn't have a lot of money for funeral expenses so a few of us had pitched in to buy flowers. I will NEVER order flowers from this company and will discourage anyone from doing the same.

After using this service for my best friend's birthday I slowly realized this was not the service I should have used. To begin with the delivery never was confirmed with me. After, the delivery never made it on the actual delivery date. I emailed in asking the status, no response. Finally I had to call in to see what the issue was and they informed me the florist never confirmed with them. They offered me 30% off and an upgraded bouquet with guaranteed delivery for the next day. I reluctantly agreed. Later that day my friend sent me a text letting me know that she did in fact receive the bouquet, however the flowers were wilted and coming out. And the "upgrade" was no upgrade, but rather the same bouquet but with more leaves in it. Embarrassed I called the customer service line again. I'm currently on the phone waiting for a resolution and it's at minute 47:51. They've tried to offer me another 10% off, however this time I'm asking for a full refund. Unacceptable customer service, disgusting delivery, and I'm not happy.

I guess I should have looked at the reviews before I ordered! My mother in law just lost her husband and I could not be there for the funeral. So I picked out a pretty arrangement and payed extra to have it delivered the next day. The next day I get a email saying they cannot locate a florist to make the delivery, in return they would upgrade my flowers for no charge and apologized, yes being a bit upset I agreed to this, as I know things can happen. But could not understand how they could not locate a florist?! I was really confused. The the next day, when they were suppose to be delivered for the second time, they try to reschedule again!!! and not even for the next day, for 2 days later! I was fuming. I could never get anyone from customer service, and when I did it took 20 mins for someone to answer. The lady I smoke with was very nice, but couldn't really explain to me what was going on. So I just asked for a full return. She also gave me a $20 gift certificate but I told her I wouldn't be using it because after this why would I want to order again?!?!?!

I am concerned with what appears to be some form of bait and switch. I have purchased from them in the past...that transaction was so bad...they "gave" me a $15.00 gift card. I also am entitled to free delivery for life as I fulfilled the requirement. The story customer service tells me is that I cannot use either as the flowers are already reduced. Can't have 2 reductions. But, I ask..where are flowers that are not on sale so that I can utilize my benefits...never heard back about that. There is NO WHERE on the screens - when you go to pay - can you utilize the gift card BECAUSE the code space is already filled in with the flowers discounted code....... I can ONLY use the $15.00 gift card IF I can ONLY use the free delivery IF ALL flowers ALREADY prediscounted Laurie Something feels UNkosher about all this!

I bought the flowers paying extra to be delivered before noon to my girlfriend office because it is her birthday. 4pm and didn't hear from my girl. Checked the status "no delivered". Called the 1-800, waited 20 minutes until finally someone picked up. Waited another 10 minutes for them to find out what happened. Turned out, they weren't able to make it. Never bother communicating to me. I am heartbroken that what I considered to be an special surprise was totally ruined now by a third party. They offered me 50% off next order. There is nothing they can do to fix what they did. Totally ruined it. I wouldn't recommend doing business with this company EVER.

DO NOT ORDER FROM "fromyouflowers.com" What is it with florists?? I ordered some 1st anniversary flowers from "Fromyouflowers.com" for our friends to be delivered to the hotel where they were spending their honeymoon. I looked on line to see which bouquet I wanted to order and ordered "The Walk In The Sun" bouquet. It was priced at $39.99 with a special price of $34.99. However, when I called the 800 number, I was told the bouquet was $99.99. I questioned the sales person and she asked me to look at the site to make sure I was correct. I was on my cell phone and lost her during the call. I called back after looking at the site again to find the bouquet and it definitely was priced at $34.99. The man answering said I could only get that price if I had the code listed on the site. After I gave it to him, he asked if I would like to upgrade the bouquet to "Premium" which I did. I gave him the address it was to be delivered to along with a Happy Anniversary wish that I wanted to include. I gave him all of our contacts in case there should be any kind of issue. Within minutes our card was drafted and we got a confirmation on when it was going to be delivered. The weekend went by and we wondered how our friends liked the flowers. Their response: "What Flowers?" Seriously? So, I called to see what happened and was put on hold for approx. 10 minutes. When they finally picked up, they said they couldn't find a florist in their network who could deliver flowers to the hotel! NO CALL,TEXT OR E MAIL to let us know! They had all of our information and didn't get back to us but took our money! When I told her it was too late at this point to send flowers since it was for their anniversary, she said "I didn't know it was for a special occasion. The notes say "No card included." When I ordered, my husband and I wrote a long congratulations wish to send with the flowers. Then, customer service person actually had the nerve to ask if I would like our money back! REALLY? When I said yes, she put me on hold again for another 10 minutes! We'll see if we actually get our money back! Since I ordered this online, I am not sure of the physical address, but both addresses list the same 800 number!

Absolutely terrible! Shady!!!! I ordered flowers for my girlfriends birthday and what I ordered online was nothing even close to what was delivered. I upgraded to the "deluxe" from regular so it would be a thicker, more full arrangement. What I ordered was a beautiful purple arrangement and what i got was some DEPLETED, DYING arrangement that had a splash of purple in it. As far as my deluxe upgrade, what i got was a whole lot of green fillers, no additional flowers. It was pathetic looking. Needless to say when my girlfriend sent a picture of what she got, I was embarrased!!! I could have gone to my local grocery store and bought an arrangement for a fraction of the price, and looked a million times better than what we got. I was looking at numerous sites to order from, and I kept going back to this one because of the 1 paticular purple arrangement. There was a 20% off discount code for ordering online, but then when I got to checkout, they tacked on a $13 delivery fee. I did not at time place the order because so many other places offered free delivery. After I excited the site, I got an email from them offering FREE delivery! Bonus! No.... I clicked on the link attached to my email, which brought up my previous order. What I did not notice at that time when I did place my order, was that they took off my 20% discount code. So I ended up paying more. Pretty Shady in my opinion.

I ordered flower from Just for you Flowers for my Uncles funeral, I payed the extra charge for same day delivery to ensure the flowers were going to be there on time. My Uncle's funeral was set for 10Am the next day. At 10:45Am the day of the funeral 18 hours after the guaranteed delivery time, I was contacted by Just for you Flowers, by phone and email, to tell me that the arrangement I had chosen was not available and to help me pick out a different arrangement. Well I was very upset I told them it was too late I am sure the funeral party was already at the graveyard.They then offered to send the flowers to my Uncle's house. I couldn't see rewarding this company for such an epic fail so I asked for a full refund, and of course my Uncle didn't get his flowers. I know funerals are for the living not the dead, but I did want to give him a final gift of flowers and a card to say I Love You...

I'm usually a very patient person. You kind of have to be in order to be an elementary school… in a foreign country. Anyway, I guess I should kind of get to the point. DO NOT USE FROM YOU FLOWERS! A little over two months ago, I ordered flowers online for my mother to receive on Mother's Day. A few weeks went by and I realized that the money had not been taken from my account, nor had I gotten a confirmation e-mail. I decided to test the customer service. This is the e-mail I sent: Hello. I placed an order a few weeks back to be delivered on Mother's Day, but the money has not been taken from my account, nor have I gotten a confirmation e-mail. I would just like to confirm that the order has actually been placed, if possible. Is there a way to do that? Please let me know. I quickly received a reply from a Lindsey S. Dear Valued Customer, Thank you for your recent e-mail. Unfortunately, we are unable to locate the transaction you are inquiring about with the information provided. Please contact us by phone to speak directly with a representative so we can obtain the information to look up the transaction. We are available for you 24 hours a day, seven days a week at 800-838-8853 and please accept our most sincere apologies for any inconvenience this may cause. I replied again. I would like to thank you for your quick reply. However, I am unable to speak on the phone. The reason that I am e-mailing and that I ordered online is because I am not living in the states. I am working in Japan and I ordered the flowers for my mother, who is still living in the states. Is it possible to solve this over e-mail? I sent the flowers to (ADDRESS HERE) Does this information help? I quickly got a reply from a different person named Anna D. Dear Valued Customer, Thank you for your recent e-mail. Unfortunately, we are unable to locate the transaction you are inquiring about with the information provided. Please contact us by phone to speak directly with a representative so we can obtain the information to look up the transaction. We are available for you 24 hours a day, seven days a week at 800-838-8853 and please accept our most sincere apologies for any inconvenience this may cause. I compared the two e-mails. Yeah, they're the same. A little frustrated, I replied again: Again, I cannot speak on the phone. Is there no way to fix this by e-mail? And are all e-mails automated? This time, Anna D. replied again: Dear [Miss A], Thank you for your recent e-mails. We apologize for any inconvenience you have experienced while trying to use our service. We have tried to look up your order using the recipient's last name and your last name, your e-mail address and we were unable to locate your order. We can try once more if you can tell us your phone number that you provided us with. We are available for you 24 hours a day, seven days a week at 800-838-8853. Thank you! At that point, I knew they didn't get my order, so I decided to just reorder, getting a different bouquet this time. I scrolled through the selections and picked a pink bouquet with big letters underneath writing “Guaranteed delivery Mother's Day!” I put in my order, and this time, I got a confirmation e-mail and the money was taken from my account. $53, because of the ridiculous $15 delivery charge. A week or so passed, and I got another e-mail from the company: Dear [Miss A] Thank you for your recent order. Unfortunately, we were unable to locate a florist able to complete your delivery on Mother's Day. Due to local florist availability, we have scheduled your delivery for that Saturday in order to complete the delivery without missing the occasion. Thanks again, and we apologize for any inconvenience this may have caused. First, I was mad that the “guaranteed Mother's Day delivery” was not lived up to. Then, I was mad because the company didn't even ask me if I was okay with the change before scheduling the change. I messaged my older sister, telling her about it. “That's probably better, though,” she said. “We are taking her to the aquarium on Mother's Day, so she won't be home. She will be home on Saturday, though.” That helped me calm down a bit. Okay, I thought. If it works out better this way, then it's fine, I guess. However, here it is, already 7 PM on Saturday night, and my mother still has not received her flowers. I had to ruin the surprise to explain the situation to her and apologize. My older sister has been helping me to figure it out and help me decide what to do. I had used her number as a contact number, and they called her earlier today. She was busy (having a two-year-old can do that), so she couldn't answer. They had left a message with a call back number, so she did call back. The number was nothing but ads, though. She searched the site for a number and found one, only to be put on hold and never answered again. She put in a delivery inquiry request for me so that we could figure out what time the flowers were getting delivered. This is the e-mail I got: Dear Valued Customer, Thank you for your inquiry on the delivery status of your order. Although we are unable to guarantee specific delivery times, business deliveries are made between 8:00 AM and 5:00 PM, and residential deliveries are typically made by 6:00 PM. However, these timeframes may be extended due to holiday volume to ensure that each delivery is made on the intended date. Once the delivery has been completed, our local vendor will send us a confirmation of delivery and this information will automatically forwarded to the e-mail address provided on your order. Feel free to contact customer service via e-mail at wecare@fromyouflowers.com with any further questions or concerns. We are available 24 hours a day and re committed to ensuring complete satisfaction. Thank you! At this point, even my older sister was getting mad. She wrote an e-mail, too. “Hi, there! I am writing about order number **********. My sister had ordered flowers for my mother for Mother's Day and left my contact information since she is residing in Japan. Your company had called me and left a message about the order, and I called the number left on the voicemail, which was just ads. I had to look your number up and I'm currently waiting on hold to speak with someone. I have found that my mom hasn't yet received the order, which is understandable, I could imagine that there is an abundant amount of deliveries to be made for Mother's Day, but if there is a problem with the order, can you please just send it through e-mail? I've been on hold for eleven minutes now. Thank you.” And now, it is already 7:30 PM where my mother is, but still no flowers have arrived. There has also been no communication from the company. I am preparing to go to the local Starbucks (I have no WiFi at my new apartment yet) so that I can send a barrage of e-mails demanding my money back. My mother has a habit of sleeping early, so I feel like it's safe to say that the flowers will not be getting to her today. The company also said themselves that there is no florist that can complete the delivery on Mother's Day. My mother is a working woman, so she won't be home to get them on a weekday. So please, dear reader. Save yourself time and money. Do NOT order from From You Flowers. But if you won't take it from me, why not read some of these comments from other unsatisfied customers.

I ordered flowers for my sister in snother state for her birthday. Ordered April 11 for delivery on April 17. My sister never received her flowers and worse than that they said the florist who they worked with was closed! No major holiday plenty of notice no flowers. When they arrived 2 days late they looked like something you could buy in a grocery store. So they gave me $12. Off and sent me a $20 gift certificate. What?? I spoke to 6 people in 5 days and one of them twice. You have to wait 20 or more minutes to talk to customer service. I have to say they were very nice and would tell me they would resend and upgrade with two ballons. Ha! Never happened! I dont know who the 3rd party florists they use but they are a joke! So SAVE your money and aggravation and go somewhere else. Gift certificate or not i would never use them again. Over price poor quality if and when you get what you order. Glad it wasnt for a wedding or funeral where you have one chance to get it right. Just say NO!

I placed an order on 3/5 to arrive by 3/10 for Grandma's birthday. Almost a month later, I get a message from Grandpa chastising us for forgetting Grandma's birthday. Even though they sent an email confirmation that the flowers were delivered, they were not. I called From You Flowers, spent about 30 minutes on the phone. I was initially offered that they would resend the bouquet and give me half my money back. Umm...no....we look like jerks for not acknowledging the birthday. I'm not sure that flowers arriving the day after a chastising message will help. Then they came back on the line and offered a full refund. Um...well that's kind of a given since we DIDN'T GET WHAT WE BOUGHT! I insisted on a supervisor, one finally came on the line. I asked how they were going to make us not look like jerks to grandma....and they offered to call her and personally apologize. I waited on the line while they did that....and then they offered to send a larger bouquet for delivery tomorrow along with a full refund. I have confirmed that they did indeed call to apologize. So...the issue is remedied but I will never do business with them again. They had ONE JOB and they failed miserably. An apology doesn't make up for the month that Grandma has felt neglected and like we didn't remember her birthday!

I ordered from this site due to affordable pricing, albeit without looking for previews reviews on the web. I would have avoided them had I seen the bad reviews they got beforehand. I sent my mother a bouquet for her birthday and paid for expedited shipping so that it would arrive before noon. By 11:30 I started to get worried, but shortly after that I got word from her that they had arrived. She did seem to enjoy them very much, but after seeing the reviews I asked her to send me a photo and was disappointed to see that what she received barely looked like the image of what I ordered for her. What she got had skimped on the flowers and beefed up the greenery. It had a puny two roses opposed to the five roses that appeared in the photo on the website, and there were tiny purple flowers on the website photo that didn't even appear in her bouquet at all. I will not order from FromYouFlowers again and will instead pay more for flowers from a more reputable site or directly from a florist near her.

I placed an order for flowers,balloons,chocolate to be delivered to my child school. I had to call back and get them to correct spelling of her Name. I called and spoke with 2 people who assured me flowers would be delivered before school out, well schools out and what was supposed to be a surprise wasn't I had to ask my daughter to check with office. Nothing. Called again they said on its way not sure of time. Daughter waited ,she left 10 min later rep said they arrived and were left up front. No they werent called back and oh i apologize but the school refused and unable to deliver. Why did they tell me they delivered? My apologizes we cam deliver somewhere else but not till next day. Not happy never again

The most disfunctional company I've ever had the displeasure of dealing with! Placed the order to send to my girlfriend three days before Valentine's Day to be delivered the day before Valentine's because apparently they charge more for delivering on the actual holiday (despicable). So I get a call on Friday the day before it was due to be delivered and they claim they have a problem locating the address. I tell them that it's a new build house but I assured them I just looked it up on Google Maps and it popped up no problem. She said she will let the florist know that it works through Google...fine...simple misunderstanding. So then I get a call the day it was supposed to be delivered (yesterday) at around 4pm by customer service once again. She was claiming the same thing the lady I just spoke to the day before was. I now tell this CSR that I had the same conversation the day before and she tells me there is nothing in the notes that that conversation ever took place. She was very apologetic and put me on hold while she called the florist to confirm they were aware of the address situation and that it would be able to be delivered by Sunday, Valentine's Day. She comes back on the line and let's me know she took care of it and for my troubles she was giving me a free upgrade to include flowers and chocolates, a 15% discount on my current order AND a $15 gift certificate. Woohoo! Awesome rite?? NOPE! GUESS AGAIN!! It's now 3:30PM on Valentine's Day and I just received another phone call from their customer service saying the florist could not find the house and it will not be delivered. I told her to get me in contact with the florist themselves and I'll deal with them myself. She said she had tried calling them herself because she already had the right information but they would not answer or return her message. This is more a dig at the florist that's behind the scenes. But you gotta question the professional integrity of any broker who is willing to do business with these idiot florists. Needless to say, I cancelled my order and my girlfriend who is on the other side of the country will not be receiving flowers from her loving boyfriend on Valentine's Day. THANK YOU FROMYOUFLOWERS.COM AND UNKNOWN STUPID FLORISTS!!!!!

It's a sad story & this company does NOT care about their customers. I ordered flowers for my wife, who was filing for divorce from me, for Valentine's Day in hopes of winning her heart back. Around 3:00pm, I sent my wife a text to ask how she liked her flowers only to receive a text back asking me what I was talking about? I had received a confirmation email at around 1:45pm stating they had been delivered! I called and they stated it was on route. Why get a confirmation around this time when it actually hadn't been delivered? When I called again around 4:30 (my wife works until 6pm) I was told the same thing. Waited and 5:30 came around...nothing! Called for the third time & on hold for over 20 minutes had to cancel my order. I asked for a supervisor & was told that they could not transfer me to one! After letting the rep know once AGAIN of the situation I got somewhere....not! Get this, I got a $15 credit! Are you kidding me? After what I was put through? Luckily I got my money refunded. I asked if they can resend to her office even if Valentines Day would pass, and I was told "unfortunately we can not do that". Honestly, my frustration is that I really wanted it to be something special & the customer service that I received from this company is completely preposterous. I have always ordered flowers and this is the worst one I have ordered from. I was truly disappointed. First and last time I order from this company. Not reliable at all! Please, please beware! DO NOT ORDER FROM THIS COMPANY.

DO NOT ORDER FLOWERS FROM THEM! WASTE OF TIME AND MONEY!!!!!! I'd give them ZERO stars if I could! I guess what you pay for, but this is ridiculous! Short story: Wanted to send next-day flowers to a friend's business, and two days later, they STILL haven't shown up. Longer version: I wanted to celebrate my friend's first day of her job, she had left her comfortable job of 10 years and was super nervous. I wanted to tell her how proud of her I was, and thought flowers would be the way to go. On Sunday, I ordered for a Monday delivery Come 5p I hadn't heard a word from her, or From You, which I thought was odd. So, I checked the order, and they had combined my home street address with her work city and name. Needless to say, the flowers never showed up, but they NEVER called to let me know. Next day comes, and I emailed them to make sure that they had fixed the address issue, which they had assured me they fixed and would get the flowers delivered today. They sent me a promo which would expire and I had asked about a credit for the inconvenience....to their credit, they gave me $15, which I'm not sure I'll ever use. In any case, it's now 20 minutes until they're supposed to stop business delivery, and....nothing. No phone call. No delivery confirmation. I had looked up the order number, and it hasn't been delivered yet. I'm about to call it quits, and try to get a refund. This is SO ridiculous!!!!

I will never do business with this company again! I ordered flowers several days ahead of time to be delivered to my daughter for her birthday on July 3. I got an email stating they were delivered however she had never received them. Called customer service and they said they would follow up with the vendor. They called me back the next day stating they contacted the vendor and confirmed they were unable to make the delivery (did not give a reason) offered to send another flower arrangement on Monday (2 days after they should have been delivered) I told them they were 2 days late not to worry about it. I am supposed to be getting a full refund and a gift certificate (which is useless because I will never use this company again)

I placed an order, but it was past 3 pm, so I knew they wouldn't be delivered that day- no problem. The next day (Sat) I get a call saying they won't be delivered because they are swamped with a big prom order. They said they could get them delivered on Monday though. So, ok, things happen, I understand. But then Monday rolls around and they still couldn't get them delivered. They apologize & offer to upgrade for free. Again, I understand. But then later in the evening I get my THIRD call. This time they are letting me know they don't have the (baby block) vase in stock. At this point I pull the plug and throw in the towel. This is too much incompetence & now I've officially failed at surprising my friend and her new baby. Thanks a lot From You Flowers. They are the WORST!!!

Do not use this service! I’m extremely disappointed. I ordered a X-Large deluxe spray for a funeral for almost $200. First they forgot to deliver. After it wasn’t at visitation I called customer service and they delivered it late to the burial site only because I called . I paid extra for a nice card and nice ribbon, none of that was there. Plus I paid extra for deluxe arrangement, it hardly is basic. See pics below. I’ll need to get some money back.

I had a horrible experience, first I paid expedited shipping, the flowers were sent until noon on next day. Then they sent a HORRIBLE bouquet, nothing like the pictures. I paid a total of 77 USD and my sister received a horrible bouquet that I believe it cannot be more expensive than 25 dollars, it was really horrible. Do not buy anything from this store!

My son ordered birthday flowers for me to be delivered to where I work online it said it would be there in 4 hours that was 9 in the morning they came at 5 in the afternoon when I was not even there and I don't work the weekend so I got a picture of them from someone who did work and they're awful I called and getting a refund and was told tomorrow they will send me something complimentary hopefully that looks a lot better than what they sent that cost $45 that I could go to any Walmart or Jewel and buy flowers and it looked a hundred times better than what they sent

This is by far the worst business. Advertised same day service, I paid extra and plan on seeing my wife s happy face. Instead your crappy business stood us up on Valentine's Day. Then had the nerve to only offer 10% off. Better yet I ordered again two days later hoping my wife would appreciate it, here it 7 pm and you stood us up again ....... Don't buy from here ever!!!!

Ruined Valentines Day! I ordered Valentines Day flowers a week ahead of time from this company and paid over $100 for the arrangement. THEY NEVER DELIVERED IT. I called at 5pm that day and waited on hold for 45 minutes to talk to a customer service representative in India. They initially offered me a 20% refund! I ended up settling for a 50% refund and they'd deliver them 1st thing the next day. THEY NEVER DELIVERED THAT ONE EITHER. I will never use this company again, even if they offer to pay me to let them deliver flowers to their CEO's funeral. Worst florist ever!

From You Flowers is as unreliable as they come. They never delivered funeral flowers for my uncle’s funeral and, when we called to ask what happened with the order, they said they would deliver the order by 5:30pm. The funeral was at 10am and we specified this in the order and also on the phone when we called to confirm that they would be there before the funeral. We ordered a few days ahead of time, gave them all of the relevant information, and we spent a lot of money. They never sent the flowers. They ruined everything.

Ordered flowers on2-12-2022 to be delivered 0n 2-14-2022 Valentine's day,fiance was there all day,after about 8:30 pm i looked into because no show,they sent back that they came and no one there,and said it didn't look like a safe place to leave and that's not true ,they said they would get them there as soon as possible,who wants flowers the day after, i saw the ad on Facebook ,will never use this company again and will go beyond this.

don 't believe this company, you 'll just get a message from "from you flowers" that they 're apologizing . But the special day of the person you wanted to bring joy will be ruined and your relationship with this person to will be ruined too. Terrible company, yesterday, February 9, 2022, there was no flower delivery. An order was made on February 2, 2022, money was debited from my account in the amount of $107.89 on February 2, 2022. But the order was not fulfilled. It's terrible, " from you flowers " company ruined the birthday for us .

I ordered a floral arrangement for my sister's birthday. I called my parents to see if my sister liked the flowers and they stated what flowers? I tracked the delivery stated delivered and I called the company and emailed them. They gave me $8.55 cent refund from a $ 60.00 purchase. No flowers were delivered and they wouldn't provide florist name for me to call. They provided excuse after excuse. Do not use them

Never delivered spray to my family members funeral. I had to call them during the wake and I was told "we will investigate and get back to you." They offered me a 20% discount for flowers that never showed up. I paid for expedited service so that the delivery would be there by 10am and I ordered it two days before the funeral. It wasn't last minute.

Save your time and don’t order. I made the mistake of not doing research first and I regret it. Ordered flowers for my mom to be delivered on a Saturday and paid for same day delivery. Flowers never arrived and the company constantly kept delaying my order. Was able to pick up a bouquet at Harris teeter that looked even better for 19 dollars. Save your money!

Missed delivery windows 6 TIMES in 2 days! Their reps assured me multiple times that things would be delivered in a certain time and EVERY time it was missed. They have NO idea what is going on and I am trying to save my marriage here by sending my wife some flowers and chocolates to let her know I care. THIS IS THE WORST COMPANY I HAVE EVER DEALT WITH IN MY ENTIRE LIFE. Don't sell "same day" or "before 12PM" delivery when you cannot even deliver on the same day or before 12PM. This is nuts.

I ordered flowers for same day delivery and only 15 minutes after placing the order I received an email telling me the flowers had been delivered. Needless to say they were not delivered. I called the company and they had told me they tried to deliver them but nobody was home. This was a complete lie because my Wife and Daughter were home all day. They said they would give me a discount if I allowed then to deliver the flowers the following day and to nobody's surprise the flowers never came. Back on the phone again trying to get a full refund. I'll never use this company again.

This company is the worst! We ordered flowers for a sad friend early in the day Thursday for SAME DAY ARRIVAL!!! The next day Friday, the flowers had still not arrived and customer service center does not care!!! They say we will investigate LOL! It has been 5 days, we have paid $75 and have no answers and still no flowers!!!!! Terrible company, they have no idea what they are doing.

I ordered my moms flowers 4/30/21 so she could get them by mothers day she never received them. I talked with customer support online and they said it should be they didn't know when it would be delivered because they don't have access to that info so came 8pm I called and they told me oh no sorry about that its wont be delivered till tomorrow. Tomorrow came and my mom still didn't receive anything so I called again and they gave me a partial refund and supposedly said she would be receiving the flowers today in the morning the morning has passed and she hasnt received anything.

My first experience has been terrible! I ordered my mother a mixed bouquet for Mother's Day, and she received a few sad flowers and a birthday balloon. I contacted Customer Service, who blamed it on floral "substitutions " and refunded 20 %. I will never order from this company again, and I suggest you spend your money elsewhere. This company seems to make a habit of this, which is unethical. It's obviously a scam!

My grandmother sent me tulips via next day air on 2/11/21. I received frozen solid dead flowers on 11/17/21. I contacted From You Flowers and was told that since I was not the customer they could not help me. So I got to call my grandmother and thank her for sending me dead flowers on the anniversary of my husbands death. Also, that in addition to the flowers being trash they were a bit late.

Worst company ever. Ordered on 0//12/21 to be delivered same day ( obviously pay same day fee) all confirmed but in the afternoon I get an email that my order was running late...next delivery on the 2/16...the following day I get another email that my order would be delivered on the 2/17....still waiting. Save you an headache and don’t order from them ....they are terrible worst service ever....0 stars!

Here is the latest email I sent their customer service-- I was trying to send my wife flowers for valentines. "this is getting ridiculous. The flowers did not arrive today either. Tomorrow will be 6 days since the scheduled delivery date-- obviously the order was lost in a transition somewhere. In terms of life, this is a first world problem. However, in terms of business, I have initiated all of the communications, and so far you have offered a $10 coupon and no information. No thanks.  I think it is time for a refund."

I chose FromYouFlowers.com to deliver flowers for my wife's birthday, and paid them a fee to have the bouquet delivered by noon. They delivered it at 5:30pm... I paid for a premium bouquet (the best of the three options they included), they brought a poorly-looking basic version. I will now have to fight them for a refund (and waste my time doing so...), but here's a warning to everyone else: STAY AWAY!!!