From You Flowers

I ordered a plant arrangement for the anniversary of my friends mother passing. The order went through as a same day delivery which was desired. I received an email apologizing that because of Labor Day weekend the order would not be fulfilled that day as planned. When I cancelled my order they gave me a prompt refund AND they still delivered the plant arrangement on the next business day. They did not skimp either. The arrangement was gorgeous! I will be using them for all my future floral deliveries. What a top-notch company! Kudos to them for going above and beyond!

I have ordered flowers from this company for about 5 years and have had no problems whatsoever , the flowers were always fresh and delivered on time , and I always get a follow up email asking about my satisfaction with the flowers and delivery . The recipients of the flowers always raved about the quality of the flowers plus there selection and prices can't be beat .

I had a fantastic experience with From You Flowers. I purchased flowers to be delivered to a business partner in an office I had never been to. On the day of the delivery, I received a call and text from the delivery man saying the address I inputted was incorrect. Over the course of 15 mins, the delivery man was patient with me as I tracked down the correct address. The flowers were then successfully delivered. I will definitely use them again.

I'm very pleased with my delivery and went online to leave a good review, and am surprised at all the bad ratings...eeek. If I had seen them prior to purchasing I probably would not have used them. I needed flowers delivered quickly for my sick grandmother's return home from the hospital. She lives 2500 miles away. I didn't want her to get flowers from a box and have to have an 85 year old lady have to assemble her own flowers. So, 1) I liked that the arrangement came already prepared. 2) the delivery occurred the next day, on time. It was a very smooth transaction. The arrangement looks a little different than the picture, but I understood beforehand that I was at the mercy of what the local florist had available that was 2500 miles away. It brightened grandma's day. Thank you, From You Flowers!

This was my first experience with From You and it will not be my last! This is my new place for flowers and gifts. Beautiful bouquets and very reasonably priced. I paid for a deluxe size bouquet and paid what I normally would have paid for a smaller bouquet at the competitors.

I ordered some flowers for my friend who just lost her baby. They were delivered to the proper place and looked great. I received confirmation of the delivery and then they kept sending me emails for a long time until I finally unsubscribed but the flowers were very nice.

I ordered roses for my wife. The ad stated that it would be delivered within four (4) hours. I received an email confirmation at 9am. I got home at 5:30pm & still no flowers. When I tracked the order it said, "Delivered" I did contact Customer Service by chat as this was the only way to communicate. They did respond right away. My flowers were delivered at 6pm. This why I'm responding with a 3 & not a 5 star

Easy to order but sometimes the prices change without notice. Very frustrating if you're planning on a budget. Also, what is with the delivery charge of $15? That's quite erroneous and nonsensical. I definitely don't appreciate this and haven't seen any way to avoid this either. The flowers themselves, however, are always beautiful, well designed/organized, and generally always arrive as depicted. They're always fresh which is amazing!

I ordered some flowers last week for a sister who's in the hospital for some serious health issues. I wanted to send her some bright happy flowers, and chose accordingly. What was sent was a colorless, wilting, poorly arranged vase of flowers. Not even close in color or flower type. I contacted Flowers for You and they felt an 18% refund and an apology was sufficient. (They offered a refund of $11 on a $62 order.) Not a full refund, not a replacement. This is the 3rd time I've used them, and I was happy with the first 2 that were sent. But this is ridiculous - and the fact that they won't stand by their product is enough that I won't use them again.

Delivered on time and a great value. Best online flower company I've experienced. The flowers were fresh and just as pictured. My friend was so excited and I ordered for same day delivery!

Placed a Valentine's Day order for my daughter on 02/04/19. Total was over $60. Instructions asked if this was a business where being delivered. I stated yes provided address and the order said it would be delivered on Valentines Day between 8am - 6 pm. (we work together). My daughter left and I waited till 7 pm and order was never delivered. However I received an email at 6:36 pm stating delivery was made. That was false and immediately attempted to call them, no answer just voicemail message saying to track my order online and then call was disconnected. I sent several emails and eventually the next day around 2:50 pm I received an email stating I was getting a full refund. Also, that Friday the 15th, the flowers were delivered, OMG! flowers were dry and looked dead as if they made the arrangement from flowers they picked from the trash. They did not look like the photo what so ever. They were rather embarrassing. I asked the delivery guy, these flowers were suppose to be delivered yesterday and they look ugly. He said "I don't know I was only dispatched 30 minutes ago" and made a quick exit. This was my first and LAST time ordering from this website. I'm just happy I received a full refund, and the flowers received were tossed (back) in the trash.

After reading reviews of From You Flowers I was super nervous about my purchase (I researched the company after the fact! 😳) However, my flowers were delivered on time for Valentine’s Day. They weren’t exactly as pretty as the photo showed and that’s the only reason I’m not giving 5 stars. Still, very nice flowers overall!

I ordered flowers on Wednesday to congratulate my daughter on a big milestone. Because it was important for it to be “in the moment,” I paid extra for a same day delivery fee. The flowers were never delivered. I received no notification that there was a problem, which I could have then found an alternative for, until that evening when I saw an email refunding the same day delivery charge. I of course expected the flowers to be delivered first thing the next day, however by 6:30pm they still had not been delivered. When I telephoned, I was told they would be delivered Friday morning. It was explained that the florist the order initially went to could not deliver the order that day. By the time From You Flowers notified a new florist, it was too late to deliver that day. To be honest, it was hard to get a straight story from the customer service rep or the snotty manager I was referred to. I was “allowed” to cancelled the order and got a refund with no offer to make good on my order. I was basically left, after three days, as if I had never placed an order. I find this customer service to be atrocious. In the category of “you had one job,” I consider the company to be a failure. Why would anyone use it? I wish I had checked the reviews. The only good ones on the website are from 3 years ago. Independent site reviews within the past year or so are terrible. A clear indication of the level of service.

These people are scammers and liars do not waste your money. They will only deliver part of your order and what they do deliver they manage to mess that up. Actual product is nothing like website pictures. Customer service hold times are an hour and they will disconnect the call without answering. Sandra will hang up on you then refuse to answer, after promising to help. Everything about this place screams Scam. Run. Do not shop here. Still working on getting a full refund after they offered me $10 for a $200 purchase. Had to contact BBB. I don't know how this company is still getting away with this.

Received rose & stargazer for Valentine’s sent from my son and daughter in law. Worst looking flowers I ever received. Skimpy and damaged; some of the stargazers were torn from stem. Not sure how much they paid but they are not worth their money.

Ordered a plant on a Monday and paid expediting shipping next day shipping. Charged both fees. Flowers were never delivered so I contacted them at about 7pm. They said they would still be delivered and refunded the $4.99 expediting fee. At 8:30pm still not delivered. They promised 20% and 15% off and priority shipping for the next day. Here we are the next day, still not delivered. I contacted them again. Responses are all the same. Still no delivery I do not recommend this. This was a very expensive arrangement for a highly dignified person that needed to get there and it didnt. Do not use this place, terrible service.

I ordered flowers in avase for my parents and got a call from my mother letting me know I need to get my money back because the flowers were wilted and wouldn't stand up. She started the came in a box with a base. She stated she was at the grocery store buyng flowers to replace the dead ones in the flower arrangement she received today. When I called to complain they offered 20%refund. When I asked name of actual florist they refused to give me name of the store saying they can't give out that information. When I threatened to write this review they stated they would send more flowers. DO NOT USE THIS COMPANY IF YOU CARE ABOUT QUALITY AND CUSTOMER SERVICE!

Have used them 3 or 4 times now, and have not had a great experience any time. The last time they guaranteed same day delivery, but did not come same day. So what they mean is if they can't get to it they will refund the $2.99 same day fee. Yesterday, I ordered a Christmas tree bouquet for my wife, and paid the extra same day delivery fee, and an upcharge for a deluxe bouquet. It did come same day, but was delivered at 9 pm, while we were out. Waited all day for it. And what we got looked nothing like the photo on the website. It had a total of 5 rosebuds in the whole bouquet, and none of the red ribbons or balls pictured on their website. What I got was closer to Charlie Brown's Christmas tree. It is important to note From You Flowers is not a florist, but a clearing house for orders, which they then farm out to florists somewhere near you. In this last case, they sent my order to a florist over an hours' drive away. I will never use them again, and you would be better ordering directly from a florist near you, and definitely not From You Flowers.

I ordered flowers on a day where they had a promotion that any order would qualify for free delivery for life! Awesome deal right? NOPE. When ordering no delivery fee was shown, instead there was a thing called a service fee. I assumed this was the same thing and when I reached out to customer service it forever for them to respond and refused to let me speak to a manager or someone higher up who wouldn't just copy and paste the same message. Apparently the service fee is different from the delivery fee... even though on their website and the same message customer service sent me three times it states that the service fee includes local delivery costs. The service fee should have AT LEAST been reduced considering I was PROMISED free delivery. Very misleading. Customer service also refused to remove this fee or give any other discount. Finally got a refund.

Recipient wasn't notified in any way that her flowers had arrived. No one knocked on the door, rang the doorbell or called her. The flowers were supposed to be a surprise but I had to call to let her know I sent flowers. I gave this company her phone number. She, finally, found them outside in a place she didn't normally look. I spent over sixty dollars but they didn't look like the picture on their website. I emailed FromYouFlowers but didn't get a reply. They could, at least, left the flowers close to the door where they could be seen. I wish I would have looked at their reviews (which are terrible) first.

We had a terrible experience with this company. Ordered same day delivery for a birthday. When the flowers didn't arrive we called to see what had happened only to be told that the flowers had been delivered already, which was not true. After 40 minutes on the phone with them they finally realized that the flowers were not delivered, even though the status claimed they were. They then went on to tell us that the flowers would be delivered that day which was a day late. This was after we paid an extra fee to have the flowers delivered on the same day. They lied about the flowers being delivered and they were going to keep the extra fee they charged for same day delivery even though they didn't deliver the flowers on the same day.

Very disappointed in this service. The flowers I ordered were supposed to be delivered on Saturday for a birthday. They never arrived, when I called on Sunday to find out why I was told they attempted delivery and the recipient wasn't home. They have cameras on the home and were home at the time of attempted delivery and no one came to deliver flowers at all on Saturday. I then had to call back AGAIN Monday afternoon because they still weren't delivered. When they finally arrived to the home Monday around 5 they looked NOTHING like the arrangement that I ordered. I ordered the arrangement to have a succulent in it and the arrangement arrived with none. I will never use this company again for flowers!!

The website was great. Very user friendly and provide lots of great options. The quality of the actual productive received is not up to par as expected which was a let down. The convenience and versatility is nice but I would expect the quality to be in line with the expenses.

I ordered a really nice bouquet for my sister's birthday and paid extra for before noon delivery. My own mistake I guess since I never even bothered to read the reviews online. Well the flowers were not delivered by noon so I reached out to them and they apologized for the inconvenience and refunded me the early delivery fee. They kept assuring me that the flowers will be delivered as soon as possible which never happened. The flowers were never delivered. The occasion is gone and I am very disappointed. I got a full refund right away but what a waste of time and effort though. I would never recommend this service to anyone.

Omg! They deliver not by florist but by fed ex. No water for the flower stems. I sent my girlfriend tulips and she lives in Michigan where tulips are grown. From you flowers delivered to lips and of course they were dead because they were in an air-conditioned vehicle without any water.I contacted from you flowers and they told me they wanted a second chance to deliver so I gave it to them. Well the second batch was dead too And when I ask them for a refund they tried to credit me $12 from the $70 order. I told them if they did not credit me the full amount I was going to file a dispute with my credit card company. Only then did they credit me the full amount. That hardly makes up for the fact that my birthday tulips for my Besty we’re horrible

I ordered special rainbow roses for a friend for her 60th birthday and was assured that it would be delivered on her special day. As of 7 pm, they had still not been delivered and when I checked online as to the status of the order, it said they were already delivered. They indeed had not. I called them and was finally connected with someone who sounded like they were in a wind tunnel. When I told her I couldn't understand her she said she could hear me fine. She then looked up the order and told me the flowers would not be delivered until tomorrow- the day after my friend's birthday. The customer service person had no explanation why the flowers were delalyed. I will never use this company again. Their service charges are exhorbitant and they can't even get the product out on time. Terrible Service!

I just wanted to provide my experience with this company to save another from having to experience the same. Overview: I placed 2 orders for mothers day. These were to be delivered in 2 different states (so it's not a one-time mistake, but instead a consistent failure). The flowers delivered were subpar. They were wilted, bruised, wrinkled, smashed, and looked to be dying at arrival. Additionally, the flowers delivered were NOTHING like they were in the photos of either bouquet I ordered. They looked like random flowers put together with just a couple of the most prevalent ones in the photos. I was hopeful that maybe the first delivery delivery was just a mishap, but when I learned that the second order was in just as bad of shape when it arrived, I no longer could make myself believe it to be a random mishap. I have never used this company before and unfortunately do not see myself using it again. I am beyond disappointed in these and almost feel ashamed that these are the flowers I sent to my mother (who lives states away and I don't get to see for mothers day) and best friend (first time mom). Save yourself and DO NOT USE THIS COMPANY. Photos: To see what I am talking about, I have attached photos of what was delivered and what it was supposed to look like. Note: I emailed the company after this disaster, they refunded me 25% of each order. Once I was notified by the recipient thay her flowers died 36 hours after receiving them, I emailed the company again who apologized and said they would redeliver an appropriate bouquet. I hadn't heard from the company for 2 weeks so I emailed them and they stated the delivery would happen 5/25. On 5/22 I received an email stating the flowers (roses) were out of stock and they wanted my approval to send a 'beautiful mixed bouquet' & to call them to approve. I called the company and was told of the ugly bouquet I needed to approve for order, which would have them refunding my original order and then charging me for a bouquet I wouldn't sent my worst enemy... I requested my money be refunded and no replacement. The customer service person seemed to not understand and restated that he would refund my money and then charge me for the replacement. I stated that I would like my money refunded, no replacement ordered & that I would be taking care of by contacting a local (and we'll trusted) florist. I received an email of my refund as soon as I hung up the phone. I will still NEVER DO BUSINESS WITH THIS COMPANY AND STRONGLY RECOMMEND OTHERS AVOID THEM AND THE HEADACHE CAUSED.

I will never order from them again!!! I ordered a PREMIUM arrangement to be sent to my mom for Mother's Day. I made sure I ordered it way ahead of time for it to be delivered the Wednesday before. I paid the PREMIUM price!! The flowers that were supposed to be sent was a large bouquet full of plenty of roses, daisies, carnations, and other gorgeous flowers making a luscious Spring bouquet. It looked like it would be a large vase and a huge arrangement. What arrived the first time was a small vase with about 10 roses and some small pink flowers and babies breath. I called customer service several times. They apologized for the mistake and tried to call the florist but couldn't reach them. Eventually they agreed to send a complimentary bouquet that would be the quality and size of the bouquet I ordered and give me my money back because they would not be able to deliver it before Mother's Day. I'm still waiting on the refund, but that is the only reason I'm giving one star. The second bouquet had less roses than the first and had the other flowers but it was just as small as the first one. The quality control of the florists is not good. If you can't arrange to have florists replicate what you advertise exactly as pictured, then that florist needs to be removed from your system. It was an embarrassment that the bouquet was as small as it was when the picture was as large and as luscious as it was. There is no excuse for this kind of highway robbery. If you're going to send a $30 arrangement, don't charge me $75. Ok, granted I got both for free, but it was because I complained!!!! Where is your own quality control?? Where is your effort to change the florist??? The second arrangement should have come from a different florist. Unfortunately, they also refuse to give you the name of the florist so you can't contact them directly. It was an awful experience. This review is based on the principle because it is false advertising! Buyer beware. I got my money back but will everyone even know how disparate the picture is from the reality of what gets delivered? The large vase and large PREMIUM arrangement on the right in the picture is what I wanted to be delivered. The two on the left with the small vases and the small arrangements are what arrived: one initially and one after complaining to customer service and being assured I would get exactly what I ordered from the website with apologies and assurances that they would make sure. Never again! Completely false advertising!

On Saturday, April 10, 2021, my husband placed an order through From You Flowers to be delivered the following day. Hours later he received an email stating that the order couldn’t be delivered Sunday as requested but would be delivered on Monday. The flowers were for our anniversary so having them delivered on Monday simply wouldn’t do. He canceled the order and received an email stating his order had been canceled and his money would be refunded. On Monday, April 12, 2021, the order of flowers my husband had canceled was delivered to our doorstep. The delivery person wasn’t wearing a mask and was holding the flowers very close to her face while talking on her cell phone. She left them on the wet ground outside of our front door and left without ringing the doorbell. The flowers weren’t wrapped, and the vase wasn’t even in a cardboard box. I called Bouquets N Things, the florist in Easton, PA who delivered the flowers, and told them we had canceled the order and asked them to pick up the flowers, which we would have returned regardless because they were half dead when they were dropped off and the wrong color. We spoke to the owner who couldn’t have been ruder or more belligerent. She refused to pick up the flowers despite the fact that she had admittedly filled the order in error. She told me that she wouldn’t get paid by From You Flowers if the flowers weren’t delivered. She also gave the excuse that due to COVID she couldn’t pick up the flowers, despite the fact that neither my husband or I had touched the flowers and completely ignoring the fact that she had been holding the flowers by her face while talking on her cell phone as she was delivering them. We didn’t want to bring flowers in the house because the person who delivered them wasn’t wearing a mask, was coughing all over them, and my husband and I didn’t want to expose our family to COVID. Not to mention we weren’t going to keep flowers we didn’t pay for as he had canceled the order. The owner kept telling us to keep the flowers, not out of generosity, but so that she could get paid for this bogus delivery. We called Bouquets N Things several times but each time the owner refused to do the right thing and became ruder with each call. She yelled at us that her shop isn’t open on Sundays, which we had no way of knowing because From You Flowers doesn’t tell us what florist will be delivering the flowers. All we wanted to do was give back flowers for an order that had been canceled so the owner was not justified for her rude and unprofessional behavior. Unable to reason with the owner of Bouquets N Things, we called From You Flowers. From You Flowers contacted the owner of Bouquets N Things several times and asked them to pick up the flowers, but the owner refused. Not wanting to keep the flowers on an order that had been canceled my husband took an hour drive roundtrip to return the flowers to Bouquets N Things. What Bouquets N Things did was not only bad customer service, it was unethical. I could forgive a florist who dropped off flowers with a few dead rose petals, but I cannot forgive a florist that is verbally abusive and refuses to pick up flowers that had been delivered in error. If you order from Bouquets N Things you won’t get roses the way you ordered them, all you get is stuck by a thorn.

Ordered a dozen roses for my parents for lunar new years. I specifically requested it to be delivered by Thursday 2/11. Upon paying, I received an email confirming delivery will be made before 6pm on Thursday. On Thursday, I received an email saying delivery was delayed and no further information was provided as to when the flowers would be delivered. I checked the tracking throughout the day and noticed it arrived at the UPS location near my parents house around 3pm. I had hopes it would still make it, but 6pm came around and still no flowers. I contacted FromYouFlowers via chat and spoke to 2 representative, both gave me different information. One told me delivery was rescheduled for Friday while the 2nd rep told me it was out for delivery. When I asked for ETA of delivery, she redirected me to call their 1-800 #, which I did. I spoke to the live representative and reiterated that the flowers needed to be delivered by Thursday night as my parents will not be home Friday. He reassured me that they were going to be delivered by 9pm Thursday. 9pm, 10pm...and still no flowers. The flowers were delivered Friday 2pm and by the time my parents received it, the roses were wilted and lifeless. I called FromYouFlowers immediately the next morning about this and spoke to another representative who told me they would resend a new bouquet for delivery today, 2/15. I was really hoping they would make things right and keep to their promise this time around, but again, the roses never arrived. The most frustrating part through all of this process is that FromYouFlowers had repeatedly failed to keep their delivery dates and repeatedly provided false information.

I placed an order through From Your Flowers through the phone on 02-14-2021 at 9:41 AM. My order was successfully placed, was paid and I was given the correct details as to where and whom I wanted the order to go to. The lady on the phone assured me that it would be delivered that that, 02-14-2021. I recieved a confirmation email at 9:52 AM on 02-14-2021. I then received an email at 7:43 PM on 02-14-2021 that my order has successfully been delivered to the address. I contacted the recipients the following day on 02-15-2021 to ask if they had received it, they told me no. I then became confused wondering why I had gotten reassured my order would be delivered on the 14th and also gotten an email later saying it was delivered if it in fact was not delivered. I called From You Flowers at 11:06 AM on 02-15-2021 and explained to the gentleman what was going on, he basically said he was unsure. He said the florist was unable to respond at the time to give any answers as to why this has happened. He told me he would leave a message to the florist to have the order delivered ASAP, I couldnt get any information as to what is going on which just made me frustrated. I called back later at 1:42 PM to see if perhaps the florist has responded, if the order is on it's way to be delivered but again, the person I talked to was unable to answer my questions and concerns. He told me to florist has not responded yet & they're unable to be reached at this time due to them being busy. They told me I'd receive an email when the order has been delivered, it have not received any emails from them that whole day. I decided to join a Chat with someone from From Your Flowers to see if I could get someone that could at least give me some information. I got in a chat with them at 7:01 PM and talked to Christnoviem, once again I explained what has been going on. One of the messages they sent me said, "Christnoviem - With regard to your concern, we are sorry for any inconvenience this delay may have caused. We are currently following up with the filling florist and once the non-delivery is confirmed on their behalf, we will contact you. Please rest assured, we will be sure to get in touch as soon as possible to come to the best resolution to this matter and proceed with the order how you please. We are available for you 24 hours a day 7 days a week for your convenience." , "We are still waiting on the florist's response on this issue." I then asked, "Any idea how long it'll be before you hear from them?" , "How long does it typically take for the florist to reply?" They answered with, "It would depend on the florist you can come back for an update after an hour or two." I hope you realize this has been going on since 9:41 AM 02-14-2021 and I am writing this on 6:18 AM on 02-16-2021. What was suppose to be something special for someone to surprise them on Valentine's day turned out to be such a headache. I understand if they were too busy to deliver it on the 14th but they should not have given me an email stating it was delivered and then still, two days later it has yet to be delivered and they dont have any information to give me. its frustrating, its aggravating. I just want my questions answered.

We purchased flowers online through them in August 2020 for a funeral. I was really pleased. However, we placed 2 more new orders in December for flowers for "Family". For one of the orders, we received (totally last-minute), a "delay" message. Basically saying the order will NOT be filled "on time" and WON'T be filled until 4 DAYS late! This was unbelievable as we had placed the order 7 days earlier and not a "hint" of any problems. They literally sent that at 12:24am! The flowers were due to be delivered that SAME day. So NOW it is the middle of the night! We called the next morning. We CANCELED the order. We got an immediate email confirmation we'd be refunded our money in 1-3 business days. We called around to a local florist in the city the flowers were to have been delivered to our family. We found a WONDERFUL professional (with great reviews) a local shop who stepped right up and helped us SAME DAY no problem or issues! And gave us a good price. "From You Flowers" is a middleman. You log on and look at their floral samples/pictures. You choose what you want. They THEN contract OUT the order TO A LOCAL FLORIST in that town or city. They take a "cut" for their services. The florist makes a "sale". Usually calling a florist directly is MORE EXPENSIVE because these on-line "floral service companies" deal in large volumes of business and, so, local shops have their regular customers, people who just call them AND they can "grab" or choose to "fill" one of these "middleman" on-line service orders too but must do it for the PRICE already quoted when you paid for it online. So these online services take your money... THEN try to fill the order using local "talent" or florists who will take the job and agree to the price. Usually this goes smoothly. However, THIS TIME it was bad. To cancel an order delivery SAME DAY and then say it will instead be 4 days late??? When the flowers NEEDED to arrive on schedule not late? Anyway, we called Customer Service. We explained our frustration and displeasure. They CANCELED the order and sent a "confirm" via email they have/will refund our money. Expect it to "post" on our credit card in 1-3 business days. So, this was a bad experience. And it prompted us to take a "look" at this company and their "reviews". We did and were "stunned" at how many simular complaints or... just "problems". The first time we used them it was great. We had one other order scheduled for 2 days before Christmas... to be delivered. After the first cancellation and reading the reviews we called back and CANCELLED that other order too. Don't want or can't take chances on that order being "delayed" or rescheduled too! Likely, they were having trouble finding a florist willing to "fill or take" the order. I wanted to like this company but now I don't especially after seeing the bad reviews. There are good ones too. But, the bad ones are a lot like what happened to us. Can't support that. It was so unnerving to get that email at 12:24am giving me "no choice" but to accept that my order placed 7 days earlier and to be delivered THAT SAME DAY was NOW pushed back 4 days late! No choice. No explanation. Just "too bad" basically. Who DOES that? And when their Customer Service Rep called that local florist for us to check on the problem, during our call, NO ONE AWNSERS??? at 11am? Our family occasion was too important and the flowers too important to play "games" with this stuff. After the reviews and this... we lost "trust". Yes, we PAID more to go locally and call a shop ourselves. BUT we also found a lovely person at the other end who worked with our budget and understood our frustration. From You Flowers DID say they will refund our money. And did cancel the order after some "back and forth" "gamesmanship" with their Customer Service Dept. It makes me sad. I wanted to like these people the flowers in August were beautiful. But you just don't cancel flowers with no explainations, same day. All that was left was for us to do was go elsewhere, (quickly!)... And we did. With no "problems" either. From You Flowers did apologize. The Rep said "I'm sorry a lot!"

I placed 4 orders about two weeks before Mothers' Day, all for Mothers' Day. Two were shipped and arrived timely. The third order was to have arrived on Thursday before Mothers' Day. It was never shipped nor delivered. I am now on my second call to the company trying to straighten this out. Their solution is to have me make a third call to them to check yet again on what went wrong. They are certainly sucking the joy out of sending flowers. The fourth order was for my daughter in law who lives in an apartment building. Even though I received an email saying the flowers had been delivered, she did NOT receive them. When I insisted that the flowers be resent, the customer representative actually hung up on me. Now they are telling me that it's my responsibility to check with UPS. Again, making this extremely unpleasant. This is not the first issue I have had with this company. The last time I ordered flowers one out of three orders were mishandled. I specifically ordered a bouquet of irises to be sent to my friend Iris. Not even one Iris in the bouquet. I will be posting this review everywhere I can.

This company is a JOKE! I placed an online order on 5/2/2020 for delivery on 5/5/20. Then paid an “Expedited” fee to have the flowers delivered before noon. NO FLOWERS. This is for my 13th Wedding Anniversary. Tried to chat with customer service, agent log’s in and says “How can I help you” after putting a very clear description of the issue. After typing it again, no response from the agent after 10 minutes. I will NEVER do business with this garbage company again. I had to show a picture of the $165 flower arrangement I ordered to the wife that never showed up, so she knows I didn’t forget. Not only do I not have flowers on my Anniversary, I must file a dispute with my CC company!!! Absolutely inexcusable, hope they go bankrupt!

Worst experience I have ever had with a florist company! Placed an order to be delivered same day to a friend of mine that just list her husband. I placed order at around 11 am or after to be delivered to recepient Nancy..get a email saying order was delivered? I asked where about at location was it left..response was delivered at 10 am left with a Denise? This is where the trouble started ..after SEVERAL phone calls and emails no one ever could tell me what happened to my order? Always told we will check with florist? Following day I had to text them to find out status..Still no answer..just apologies for not knowing anything?? When I finally called again around 10 til 5 pm was told it was delivered the day before? That was a lie again because I had to contact my friend (which I did not want happen) to ask her if she received? No she had not!!! Not to mention got hung up on by the customer service that was telling me it was delivered the day before with different information than what I was being told for a day and a half! Ended up cancelling my order and getting money back! 😠😠

Ordered flowers to be delivered on my wedding day to a hotel in Las Vegas. They did arrive on time, however they were "not" deluxe size, nor did they look anything like the picture of the flowers I purchased. It was pretty disappointing because I bought this Peach/Orange themed bouquet to match the colors of my wedding. Not only were there other colors like Yellow? and White?, but completely different flowers like cheap Carnations!

Where do I start !!! I've ordered 3 times and sent to my girlfriend within 2 months. The first time was perfect no problem with order. The second order was delivered not sure what time but we came home from dinner at 11:00 and found flowers SITTING on front porch in 7 degree weather.. We left for dinner at 7:00 so have no idea how long they were sitting there. The 3rd and very last time was 2/14/20 I ordered a very nice display and paid for early delivery. At 11:00am I got a email conformation that the flowers were delivered which they were not !!! I called and after a hour on hold got hold of C/S she told me they just say that when it is loaded on the truck which is crazy.. She called the florest and they said it way on the way. We had a 7 pm dinner reservation and still no flowers .. On the way home from dinner at 9:30pm I got a call and the delivery person said what do you want me to do with your flowers !!! It was 22degrees and she said I will just put the on the porch... What the hell .... I was pissed I paid all the money just a horrible place.. 2 days later the roses were turning brown .. I called C/S and told them . She offered ma a 20persent discount on my next order !!! I told her keep the discount I will NEVER order flowers from this place again. Horrible place and I going write 100 reviews....

I placed an order for next day (Sunday) delivery of a sympathy arrangement to the funeral home. After submitting the order, the price jumped almost $10 on the receipt compared to the order summary. Then at 11:30 Sunday morning I got a call from them saying the shop isn't going that way today and can't deliver until tomorrow and asked if a Monday delivery would be ok. Obviously Monday won't be ok for a service on Sunday! Between their dishonest pricing and offering services they can't deliver (no pun intended) this was the first and last time I will ever try to use this company and will tell everyone I know who wants to order flowers not to use them.

Paid extra for same day delivery, but order wasn't delivered. Called and got my extra $2.99 refunded. Next day, still no delivery (oh - the florist wasn't open on a Sunday). Was offered 15% off the order. Monday, still no delivery (oh - the florist won't be able to put together the order that day, so sorry. We'll upgrade your order to "deluxe"). Tuesday something was delivered, BUT NOT WHAT I HAD ORDERED. What has been delivered cost less in "deluxe" than what I had originally ordered as "regular". 3 days late and not what I had ordered. I requested a full refund, but that doesn't provide the "satisfaction guarantee" they claim to offer.