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Lyft

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5.2

Overall Score

Author: Kaitlyn Short

LAST UPDATED: April 11th, 2022

Lyft is a transportation network that facilitates peer-to-peer ride-hailing. Using mobile apps, riders can locate drivers in their area and even request a specific driver. When the company first began in 2012, they stood out by putting bright pink, furry mustaches on the grill of their cars. Today, the large fury mustaches have been replaced with official window emblems. 

Rideshare companies like Lyft beat public transit when it comes to personal comfort and convenience. It also beats the traditional taxi industry when it comes to average trip price.

The Lyft coverage area now includes 600 US cities, with at least 2 cities covered in all 50 states. Service is available for use 24 hours a day, 7 days a week. 

Keep reading for pros and cons, plus Lyft reviews from real customers. 

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The Good

  • Increased Availability
  • Driver Requirements
  • Economical Pricing
  • User-Friendly Platform & Experience
  • Vehicle Options

Increased Availability

All major cities across the United States are covered by Lyft. So, whether you live in one of these areas or you're visiting, you should always be able to find a ride, even late nights. 

Lyft has at least some coverage in all 50 states and Washington D.C. Keep in mind that drivers are available in over 600 cities, but mainly urban areas are covered.

Driver Requirements

Lyft strives to provide quality drivers for its rideshare services.

To work with this company, drivers must have a clean driving record and be 21 years old and pass online background and DMV checks. They must have had a US driver's license for one year and provide proof of insurance. 

Background checks go back a minimum of seven years. The following will disqualify applicants: 

  • Violent crime
  • Sexual offense
  • Disqualifying felony
  • Disqualifying drug-related offense
  • Disqualifying theft or property damage

Lyft added a feature to their app that shows general information on drivers, the number of rides they've given, and a rating. The feature is designed to make users feel more comfortable with drivers. Recently, both Lyft and Uber drivers have been legally seeking to be treated as employees rather than independent contractors.

If you want to start driving for Lyft to make extra money, but you don’t own a car, the company offers a program called Express Drive, with access to short or long term rental cars from Hertz, Flexdrive, and Avis. Renting a car from one of these programs can help you start your new job ASAP. 

Economical Pricing

There is no question, ride-sharing saves you money. The Lyft price is less expansive than a traditional taxi service. Lyft has a policy of charging a minimum rate of $1.13 for the use of its services. 

Your ride rate isn’t the same every hour of the day. There is a base charge, plus an additional cost per mile. If you get picked up during Prime Time, there is an additional surge pricing percentage charged on top of your city’s base ride amount. Prime Time is similar to rush hour. It is added when there is a surge in demand for rides. It is also dependent on your passenger pickup location. On the plus side, Prime Time is a way to entice more drivers to be on the road to pick up passengers during peak hours, when demand is high. 

While Lyft does offer a few different subscription plans, most of them are invitation-only, users can now proactively sign up for the All Access plan. 

What is the Lyft All Access subscription plan?

  • A $299 subscription pass for 30 rides per month, as long as rides cost less than $15
  • If a ride costs more than $15, the rider pays the difference
  • Starting with the 31st ride of the month, members get a 5% discount

In most cities, there is a $10 fee to pay for canceling a ride. Riders aren't required to leave tips, but it is appreciated and can be paid in the mobile app. In most cities, there is a $10 fee to pay for canceling a ride. Riders aren't required to leave tips, but it is appreciated. 

User-Friendly Platform & Experience

Lyft is extremely easy to use. Users can download the app on their mobile device and set up a quick profile. When you want a ride, you open the app and it pulls up your exact location. Next, you enter your destination, and it pulls up drivers in your area that you can choose from. Using the app lets you track your driver's ETA and shows you a picture of their car. When your ride is over, you simply tap to pay. The app saves your credit card information for easy payments.

Another reason why we like the Lyft app for passengers is that you can leave a review for your driver. So if you had a wonderful experience with a driver, you can leave them a good review so others will want to work with him or her. Likewise, if you have a driver who was rude or made you feel uncomfortable, you can let others know.

Lyft is available for use 24/7, in an instant. Because you can immediately schedule a ride, the company does not allow you to reserve drivers in advance.

Vehicle Options

Lyft offers a lot of different vehicle options for you to customize your ride experience. Check out this list: 

  • Lyft: Standard Lyft ride with a 4 passenger max 
  • Shared: Get a discount to share your ride and split the cost with people going in the same direction. Shared rides are similar to a carpool. Previously Lyft Line. 
  • Lux: Luxury Lyft ride with a 4 passenger max
  • Lux Black: Premium black car service with leather seats for up to 4 riders
  • Lyft XL: SUV for up to 6 riders
  • Lux Black XL: Premium black SUV with leather seats for up to 6 passengers
  • Car Seat: Vehicle fitted with a child’s car seat
  • Wheelchair Accessible: Set your app to enable accessibility needs

In addition to all of these options, Lyft is working to integrate self-driving cars into its service fleet. As the company is adding self-driving rides in phases, they are currently only available for riders in Las Vegas. 

Don’t worry. Users don’t have to use this type of ride. If a customer would prefer to try the experience, they can opt-in through the Lyft app or website. Additionally, self-driving cars will have a well-trained pilot and copilot, both human, at this stage in the process. 

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The Bad

  • Hiring Requirements
  • Availability in Rural Areas

Hiring Requirements

The hiring requirements for Lyft seem to be a little loose. Generally, the background check goes back seven years. The company policy may allow hiring drivers who have DUIs or other major traffic violations on their driving record after seven years. The seven-year policy also applies to those convicted of violent crimes and sexual assault. While we understand that people make mistakes, it seems a little lax to let people who have had a DUI drive you around. 

Each Lyft driver uses his or her own car for driving clients, which can limit car make/model options. In most cities, the car must be newer than 10 years old. Other cities have more strict regulations. 

Availability in Rural Areas

Like most taxi or peer-to-peer transportation network companies, Lyft is only available in a limited area. It's great if you need to go somewhere in a big city, but isn't a viable option for people living in many small cities. 

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The Bottom Line

If you live or work in the Lyft coverage area and need a one-time pickup or recurring ride, this is an excellent choice. The mobile app is easy to use. We like that the service shows you how many minutes you have to wait for pickup, and allows users to select a driver. This is especially helpful because you can see each driver's rating. As a Lyft passenger, you are in control of who will be driving you, adding a little more peace of mind.

We also love Lyft's low cost. Although cost changes from city to city, on average, a rider will pay less money for your Lyft than you would for a taxi fare.

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Star Rating

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4.0

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556 Reviews

Review Breakdown

5 grade

44%

4 grade

33%

3 grade

8%

2 grade

2%

1 grade

13%

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G. Goodrich

I love Lyft. The drivers have been great and very attentive to my comfort and safety. On a rare occasion where I was not picked up by a driver, Lyft made it right with a very generous credit to my account immediately and an apology. I had an over-billing issue with a competing ride-share company and it took several days of frustration and emails to finally get the issue resolved. Lyft is always my first choice.

8 years ago

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Derrian Tallahassee, FL

I have always felt safe with Lyft and this is the only ride sharing comapny I use. I recently went on a trip to Las Vegas and the drivers were very polite and very organized when they were trying to pick us up from the resort we were staying at. Lyft takes alot of precaution with their drivers and looks into the background of them so the passengers are able to feel as comfortable as possible. With all of the recent events in the world, I wouldn't recommend any other company but Lyft! They also have promo codes frequently for new riders, and on holidays, which is great for riders to save a little money.

6 years ago

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Ann Choi New York, NY

I have been using Lyft for about 5 years now in New York City and San Francisco. I cannot recall any issues with the driver, car, or the driver's driving skills. Never had any unsafe encounters either (I am female in her 30's).

6 years ago Edited September 14, 2021

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Eddie Rios Ogden, UT

Lyft is great at getting you where you want to be. Their drivers are courteous, they drive safely and the whole experience is top notch. I love the app and its so easy to navigate all the options. Payments are simple and service is always their first priority. Would definitely recommend Lyft to any daily ride share person.

6 years ago

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Zac Cannon Long Beach, MS

I am a driver and rider with Lyft. I enjoy driving for the company to help put some extra change in my pocket, but they are also easy to ride with when you're in a big city like New Orleans and don't want to drive all over to get to certain destinations or when you are out of town and do not have a car. I recommend it to both riders and drivers!

6 years ago

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debbie Pleasant Grove, UT

We really enjoy using Lyft. When it is available, we tend to use it more than other services because cars are generally more available. It is fun to talk to the drivers and get to meet people from all over. I have never felt unsafe, and the service has always been positive.

8 years ago

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Travis Burroughs Salt Lake City, UT

I love Lyft! I have never waited more than a few short minutes, the drivers have all been great, super fun people to talk to. you can tell that they are happy and excited about what they are doing. not to mention Lyft is all about community I love that about them!

11 years ago

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Destini Ferguson

Lyft is very helpful if transportation is limited for you. The pricing is also reasonable and much cheaper in comparison to other car share companies. I feel safe with all my drivers because i am able to see who is driving, the car, the license plate, and the route the driver is following. Riders are also able to rate the drivers, and you can change drivers if you feel the need too.

6 years ago

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ave Pleasant Grove, UT

I have loved my experience with Lyft. They offer discount every once in awhile so I don't have to pay full price every time I catch a ride with one of their drivers. They also are reliable and the drivers are close by, so I haven't had to wait very long for a ride. I love the app and how it shows where the driver is and who it is, so you can feel reassured of who you are getting a ride from.

7 years ago

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kristin Gneiting Pleasant Grove, UT

The best part using Lyft is the confidence to know that all their drivers are given a background check. I used Lyft for the first time in Atlanta, Georgia. I like Lyft because the app is easy to use and you actually see the cars driving around close to you and you get to pick which kind of car you want to use. It has changed how people get around big cities. I feel safe and confident in recommending Lyft to all my friends.

7 years ago

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Ashley Pleasant Grove, UT

My first experience using Lyft was from the airport in Minneapolis, Minnesota. It was a stress free easy way to see which vehicle I needed for my luggage and what kind of car I wanted. Being a first time user I even got a $5 discount for the first 2 times using Lyft. I would highly recommend using this service instead of going through the hassle of renting a car. I am a Lyft fan forever!

7 years ago

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Starski Cene Vienna, VA

Keeping it simple is sometimes best, and Lyft has done that! Pros: - The app is clean and simple to use (no overabundance of ads and self-promotion) - Surge pricing is usually better than Uber - Customer service is top notch, and its a small sample size but in my opinion their drivers are a lot happier than Ubers Cons: - Not as many drivers as Uber so in rural areas, Lyft might not be available

7 years ago

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Anne Kimball Salt Lake City, UT

We used Lyft especially when we are in the city. Often times we will want to avoid dealing with parking so we will all Lyft into the city together and it just makes the evening seamless. And we end up having a lot more time because we get dropped exactly where we need to be! The drivers have always been super good and helpful and will call if we are having trouble connecting. It's a great service.

8 years ago

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Nashali Vescovacci Fort White, FL

Lift is a very safe and affordable company compared to its competitors. It is easy to use and great for when you are in need of a ride. Their customer service is great and the prices of the rides are very reasonable.

4 years ago

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Makayla Holland Gaithersburg, MD

You can easily get your to your destination, when you pay you automatically get a location of your drive and when they’re coming. The app is easy to use, the trust the app and the people driving me.

5 years ago

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jscharm7 Cherry Hill, NJ

Lyft has some of the cleanest cars and nicest drivers. Lyft is also much cheaper than other transportation options. I have never had a bad ride with Lyft since they always help me find a ride so quickly.

5 years ago

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Steve Ashby Portland, OR

Only had great experiences with Lyft and I've been using them a lot more lately. Especially when I have to pay out of my own pocket. Drivers seem happier with the company than other rideshare companies.

5 years ago

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Jadon Barre Dallas, TX

Lyft is a cheap and easy way to get place to place. The app is easy to navigate and I connected to my driver on an emotional level. I consider my driver Matt now as one of my close and personal friends.

6 years ago

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Mandi Smith American Fork, UT

Lyft is very reliable and very safe. The drivers always get me where I need to go and never let me down. Lyft is comfortable and the drivers are always very nice and welcoming.

6 years ago

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Cade Boudreaux , FL

I used Lyft once in New Orleans last year. My driver was late and I didn’t get to where I needed to get to in time. I personally would choose another driving service if I needed a ride.

6 years ago

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Shari Evers Lehi, UT

Lyft has been an amazing car service to turn to. I’ve only had great experiences while using Lyft! Great drivers, clean cars, my husband decided to drive for them because they are a great company!

8 years ago

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Kathleen Watts

Always a great experience. Rides are on time Ms drivers are pleasant. I don't like that they charge for a ride when the ride is cancelled and charged through no fault of mine.

8 years ago

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Steven Mercurio

I use Lyft for both business and personal. App helps me keep them separate and has tools to make expense reports easy. A lot of great drivers and very responsive when I do have an issue.

8 years ago

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Brad S. Orem, UT

Lyft provides live rider location for drivers to know exactly where to pick up at. The tips in app and review drivers is good. There aren’t as many drivers so pickup takes longer. Drivers are nice.

8 years ago

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Laurel Dalton Riverton, UT

I used Lyft in Arizona while attending a business conference. Despite having an entire team of six people, Lyft was wonderful to accommodate our entire group into one car. We were never faced with the issue of having to double buckle or take two cars. I would highly recommend Lyft to those traveling with larger parties.

4 years ago

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roberto arcia Columbia, MO

When it comes to ride-sharing, one of the best options out there is Lyft. I have never had a negative experience with Lyft and their customer service department is amazing. The wait times for rides are super short and they get there super quick. I will be continuing to use them in the future.

4 years ago

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Sydney Charleston South Jordan, UT

Lyft is a great. The drivers are friendly, the rates are great and the support team is awesome. Although it's my responsible for making sure I have all of my things when I exit the vehicle, on several occasions I have left things in the car and my Lyft driver always returns them to me. Lyft is a good price and is always easy to use!

5 years ago

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Morgan Elijah Tallahassee, FL

Lyft is hands down the most inexpensive ride sharing app. When I was in Orlando and had car troubles my Lyft driver informed me of all things to do in Orlando and how to get the best bang for your buck. He made great conversation and drove very safely I would really recommend Lyft!

6 years ago

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Nicole Jones Sandy, UT

While some experiences are better than others, I've never had a bad experience with Lyft. I actually prefer car sharing over renting a car when I travel, and utilize Lyft whenever it's available. It's a thrifty way to get to where I need, and for a fair price.

6 years ago

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Maria Dolet Gaithersburg, MD

I have been using Lyft for a while I mostly use it to help out my family when they need a ride and I cannot get to them they have been very trustworthy and the drivers always seem very nice and I will definitely use them.I prefer them over Uber

6 years ago

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Kathryn American Fork, UT

My absolute favorite so far for finding a quick ride in an unfamiliar area. It is much more affordable than a taxi, although the price is more than public transport, it is worth it if you are unfamiliar or need to get somewhere fast.

6 years ago

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Shannon B Salt Lake City, UT

I've never had a bad experience with Lyft whereas I have with Uber and other rideshare companies. The app is super simple to use and reliable. There always seem to be a lot of drivers available wherever I'm at and no matter what time.

6 years ago

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Desi Pleasant Grove, UT

Lyft's are super convinient! I have had an awesome experience every time. It's a super and easy thing to do when you need an urgent ride. From my experience, the drivers are super nice and sweet. I love Lyft and I will definitely use it again!

7 years ago

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Dean Ogden, UT

I have always had good experiences with Lyft. I feel like the drivers I get are always very nice and willing to go out of their way for me and my family. It makes it nice to be able to go on vacation and know that you don't have to constantly look for taxis to get around. Their app is also very easy to navigate and use.

7 years ago

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Jennifer Ogden, UT

I have used Lyft a number of times when another ride sharing service isn't available. I have always been happy with their service. Drivers have been on time and very nice and helpful. The app is very easy to use and reliable.

7 years ago

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Anthony Lindon, UT

I was stranded during a snowstorm in Chicago one time. And like a knight in shining armor, my Lyft driver Havier showed up and saved me. I trust Lyft that they will be there and get me to where I need to be on time. They have never let me down.

7 years ago

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Jonas De Olveira American Fork, UT

I really like Lyft and use them as often as I can when I need a ride. I travel often for work, so I use these services a lot. I just wish that Lyft was in more places. When I travel internationally I am usually limited to Uber.

7 years ago

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Michelle De Oliveira American Fork, UT

I have never had a bad experience with Lyft! We use them most often as a family to transfer to and from hotels when we travel. The cars are always clean and the drivers have always been very polite and helpful. They are knowledgable about the area and give tips and hints for our vacation.

7 years ago

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H Moore Lehi, UT

I started using Lyft in 2018 when I went on several business trips. When I was in Minneapolis in December, I was traveling with a group of people. We would both open our Lyft and Uber apps, and check the prices for the same destination. Every time, Lyft was $5-$10 cheaper, so we continued booking Lyft over Uber.

7 years ago

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Nancy Mackay Lehi, UT

My experience has been awesome! I was getting a ride after a sporting event and the Lyft lot had representatives there to help me with the app and make suggestions so my driver could find me. They even gave me a code for a discount.

7 years ago

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Shaylee Provo, UT

Lyft is a great application to find quick rides from place to place when you don't have a car. Employees keep their car clean and are prompt with their service. The application is easy to use and share your location with all of the different drivers.

7 years ago

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Kymberlee Yack Orem, UT

lyft is one of the best things to ever be invented! i traveled to AZ 2 weekends ago with no way to get around, and lyft made it so convenient! plus it only cost me a couple dollars every ride so it's so affordable! and all my drivers were so nice and very clean cars.

7 years ago

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Eric San Diego, CA

Do you wanna go out and drink far too much but also want to be mildly responsible by not driving while intoxicated? If the answer is yes you have come to the right place. Easy to use interface and generally some pretty cool drivers.

7 years ago

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Sara Jane Crestwood, KY

We just recently started trying Lyft in addition to Uber when traveling. WE use both companies now interchangeably. Lyft has a good app that is easy to navigate. Most our drivers so far are registered on both apps. It has been a good experience over all.

8 years ago

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Jani Crawley New York, NY

Great alternative when Uber is unavailable. I have been happy with my Lyft drivers and they treat me and my child well. They always help with the stroller, and carseat and don't make it seem like a big deal that I have a child with me.

8 years ago

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Naturally Amari Memphis, TN

I use them most of the time to get from place to place . They are Convenient and take no time . I dislike that I have a different driver wish I could stick with one .

4 years ago

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Kristiane R Durfey Orem, UT

I have had good experiences with Lyft. The drivers were professional and friendly and the cars were clean. Cost was reasonable. Will definitely use again.

4 years ago

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CoasterRider Show Low, AZ

Everytime we've used the Lyft service they have been timely and showed up in clean and comfortable cars with adequate space for our people and luggage.

5 years ago

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Ted Rock Island, IL

I use Lyft whenever I am in a big city. It is convenient and the app is super easy to use. Every ride has been good. The drivers have always been friendly.

5 years ago

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Hijah Smith Tallahassee, FL

Lyft has never failed me when I and my friends needed a ride home after a fun night. It is super reliable and easy to use when it comes to booking a ride. I also like that it has provided many with jobs.

4 years ago