Lyft Logo

Lyft

star star star star star_border

5.2

Overall Score

Author: Kaitlyn Short

LAST UPDATED: April 11th, 2022

Lyft is a transportation network that facilitates peer-to-peer ride-hailing. Using mobile apps, riders can locate drivers in their area and even request a specific driver. When the company first began in 2012, they stood out by putting bright pink, furry mustaches on the grill of their cars. Today, the large fury mustaches have been replaced with official window emblems. 

Rideshare companies like Lyft beat public transit when it comes to personal comfort and convenience. It also beats the traditional taxi industry when it comes to average trip price.

The Lyft coverage area now includes 600 US cities, with at least 2 cities covered in all 50 states. Service is available for use 24 hours a day, 7 days a week. 

Keep reading for pros and cons, plus Lyft reviews from real customers. 

thumb_up

The Good

  • Increased Availability
  • Driver Requirements
  • Economical Pricing
  • User-Friendly Platform & Experience
  • Vehicle Options

Increased Availability

All major cities across the United States are covered by Lyft. So, whether you live in one of these areas or you're visiting, you should always be able to find a ride, even late nights. 

Lyft has at least some coverage in all 50 states and Washington D.C. Keep in mind that drivers are available in over 600 cities, but mainly urban areas are covered.

Driver Requirements

Lyft strives to provide quality drivers for its rideshare services.

To work with this company, drivers must have a clean driving record and be 21 years old and pass online background and DMV checks. They must have had a US driver's license for one year and provide proof of insurance. 

Background checks go back a minimum of seven years. The following will disqualify applicants: 

  • Violent crime
  • Sexual offense
  • Disqualifying felony
  • Disqualifying drug-related offense
  • Disqualifying theft or property damage

Lyft added a feature to their app that shows general information on drivers, the number of rides they've given, and a rating. The feature is designed to make users feel more comfortable with drivers. Recently, both Lyft and Uber drivers have been legally seeking to be treated as employees rather than independent contractors.

If you want to start driving for Lyft to make extra money, but you don’t own a car, the company offers a program called Express Drive, with access to short or long term rental cars from Hertz, Flexdrive, and Avis. Renting a car from one of these programs can help you start your new job ASAP. 

Economical Pricing

There is no question, ride-sharing saves you money. The Lyft price is less expansive than a traditional taxi service. Lyft has a policy of charging a minimum rate of $1.13 for the use of its services. 

Your ride rate isn’t the same every hour of the day. There is a base charge, plus an additional cost per mile. If you get picked up during Prime Time, there is an additional surge pricing percentage charged on top of your city’s base ride amount. Prime Time is similar to rush hour. It is added when there is a surge in demand for rides. It is also dependent on your passenger pickup location. On the plus side, Prime Time is a way to entice more drivers to be on the road to pick up passengers during peak hours, when demand is high. 

While Lyft does offer a few different subscription plans, most of them are invitation-only, users can now proactively sign up for the All Access plan. 

What is the Lyft All Access subscription plan?

  • A $299 subscription pass for 30 rides per month, as long as rides cost less than $15
  • If a ride costs more than $15, the rider pays the difference
  • Starting with the 31st ride of the month, members get a 5% discount

In most cities, there is a $10 fee to pay for canceling a ride. Riders aren't required to leave tips, but it is appreciated and can be paid in the mobile app. In most cities, there is a $10 fee to pay for canceling a ride. Riders aren't required to leave tips, but it is appreciated. 

User-Friendly Platform & Experience

Lyft is extremely easy to use. Users can download the app on their mobile device and set up a quick profile. When you want a ride, you open the app and it pulls up your exact location. Next, you enter your destination, and it pulls up drivers in your area that you can choose from. Using the app lets you track your driver's ETA and shows you a picture of their car. When your ride is over, you simply tap to pay. The app saves your credit card information for easy payments.

Another reason why we like the Lyft app for passengers is that you can leave a review for your driver. So if you had a wonderful experience with a driver, you can leave them a good review so others will want to work with him or her. Likewise, if you have a driver who was rude or made you feel uncomfortable, you can let others know.

Lyft is available for use 24/7, in an instant. Because you can immediately schedule a ride, the company does not allow you to reserve drivers in advance.

Vehicle Options

Lyft offers a lot of different vehicle options for you to customize your ride experience. Check out this list: 

  • Lyft: Standard Lyft ride with a 4 passenger max 
  • Shared: Get a discount to share your ride and split the cost with people going in the same direction. Shared rides are similar to a carpool. Previously Lyft Line. 
  • Lux: Luxury Lyft ride with a 4 passenger max
  • Lux Black: Premium black car service with leather seats for up to 4 riders
  • Lyft XL: SUV for up to 6 riders
  • Lux Black XL: Premium black SUV with leather seats for up to 6 passengers
  • Car Seat: Vehicle fitted with a child’s car seat
  • Wheelchair Accessible: Set your app to enable accessibility needs

In addition to all of these options, Lyft is working to integrate self-driving cars into its service fleet. As the company is adding self-driving rides in phases, they are currently only available for riders in Las Vegas. 

Don’t worry. Users don’t have to use this type of ride. If a customer would prefer to try the experience, they can opt-in through the Lyft app or website. Additionally, self-driving cars will have a well-trained pilot and copilot, both human, at this stage in the process. 

thumb_down

The Bad

  • Hiring Requirements
  • Availability in Rural Areas

Hiring Requirements

The hiring requirements for Lyft seem to be a little loose. Generally, the background check goes back seven years. The company policy may allow hiring drivers who have DUIs or other major traffic violations on their driving record after seven years. The seven-year policy also applies to those convicted of violent crimes and sexual assault. While we understand that people make mistakes, it seems a little lax to let people who have had a DUI drive you around. 

Each Lyft driver uses his or her own car for driving clients, which can limit car make/model options. In most cities, the car must be newer than 10 years old. Other cities have more strict regulations. 

Availability in Rural Areas

Like most taxi or peer-to-peer transportation network companies, Lyft is only available in a limited area. It's great if you need to go somewhere in a big city, but isn't a viable option for people living in many small cities. 

gavel

The Bottom Line

If you live or work in the Lyft coverage area and need a one-time pickup or recurring ride, this is an excellent choice. The mobile app is easy to use. We like that the service shows you how many minutes you have to wait for pickup, and allows users to select a driver. This is especially helpful because you can see each driver's rating. As a Lyft passenger, you are in control of who will be driving you, adding a little more peace of mind.

We also love Lyft's low cost. Although cost changes from city to city, on average, a rider will pay less money for your Lyft than you would for a taxi fare.

View Best Car Sharing Companies

Was this content helpful?
thumb_up Yes thumb_down No

Star Rating

info

4.0

star star star star star_border

556 Reviews

Review Breakdown

5 grade

44%

4 grade

33%

3 grade

8%

2 grade

2%

1 grade

13%

Sentiment Criteria

Value

star star star star star_border

Quality

star star star star star_border

Service

star star star star star_border

Trustworthiness

star star star star star_border
cancel
info
star star star star star_border

Mario Martin Montgomery, TX

Unexpectedly and after a long and unforgettable night of celebrating, me and my significant other wasn't able to drive home. Mostly because we couldn't find the car keys, and of course the obvious results of too much drinking. The first thing we did was call a "ride share" (that will remain nameless). After more than an hour wait no one showed. So, we decided to call Lyft while we still waited for the competitor to arrive. 15 minutes later the Lyft driver showed, patiently, and Respectfully. The Lyft driver was kind, and courteous, getting us home safely. We've since used Lyft services on multiple occasions and receiving the same timeliness, courtesy, and respect. Nevertheless, we have not even considered using the "competitor" ever again!

4 years ago

star star star star star_border

LiveWithCat Clementon, NJ

I take quite a lot of Lyft rides to get where I have to go. The prices, depending on how far you want to go, are decent and much better then Uber. I never had a very bad experience with Lyft, but I will say there are a few things that I dislike. Some drivers have attitudes, their GPS stops working sometimes, dirty or smelly vehicles, which is rarely, they stop at wrong locations and canceling last minute. The things I appreciate about Lyft are the friendly drivers who talk to you, help you put stuff away such as groceries away in their trunk, clean cars, and safe driving. The rules for Lyft since Covid started are understandable. No more shared rides, which I think should stay that way for good, and wearing masks. The Lyft app focuses a lot on safety which is a big plus! Lyft provides customers to see the make of the car and license plate number, a long with a picture of the driver. Also, they provide employees with stickers to put on their car with a bar code to scan stating that is your driver. A new feature they added is sharing your location with a friend or family member, that way you can keep yourself protected. Apparently there are a lot of stories about drivers pretending to be Lyft drivers to kidnap you, that's why it's important to keep an eye out for yourself. Lyft could improve on accuracy of driver pick up location. Drivers should make sure they invest in a good reliable GPS. Overall Lyft is a very usefull service for me. It beats having to over pay for the old cab rides by minute.

5 years ago

star star star star star_border

KimDugan Kailua, HI

Of all of the ride sharing services I have used, Lyft was probably the best. That being said, I haven't had fantastic experiences across the board. First off, Lyft has probably come through for me the most often - particularly in the more remote places where it's harder to find a ride sharing partner. (Boone, N.C., to be specific.) Second, Lyft has a responsive customer service team. They responded within 5 minutes of my reporting a dangerous driver and within 10 minutes of me forgetting my phone in the Lyft and reporting it missing. The customer service team was always very friendly (and didn't judge me for leaving my phone...which is awesome, because I'm a derp and do that sort of thing pretty often.) My only issue here (other than the normal concerns that plague ride sharing companies - fear of being abducted or putting lotion on the skin) is that the app does need some work. I think there are a couple of controls on the app that are hard to find and their menu is a little clunky. This is a small drawback when compared to the usefulness of the actual service, but if you are helping an older passenger who is not as used to using a smartphone, it is something to consider.

5 years ago

check_circle

Review Source

star star star star star_border

Jaylene Holcomb, NY

My experience with Lyft has been slightly above average. Living in a college town as a student with no car, it’s oftentimes difficult to travel. I have oftentimes turned around Lyft when I need to go somewhere fast. Although the app is sometimes difficult to navigate, it get’s the job done. My drivers have always been kind and courteous, and they always arrive within minutes. I am always impressed with the efficiency of this app!!! One time, I ordered a Lyft driver to come pick me up, but then I changed my mind and didn’t need a ride anymore. It was very simple and easy to cancel the request, and at no extra charge.

7 years ago

star star star star star_border

Mary Daniels Westland, MI

Lyft is beneficial for many especially those who need transportation to destinations. I’ve used Lyft in and out of state using the easy app for a driver. I like the safety inputs describing the driver his car and overall ratings.

4 years ago

star star star star star_border

AF ,

I've been happy with my experiences with Lyft. The cars have been clean and the drivers have been nice. I also think the app is easy to use and helpful. The only reason I like Uber more is that it feels like the Lyft drivers push you to tip. Whether I tip or don't tip... I just don't want to feel pressured to do it.

6 years ago

star star star star star_border

Ann Riverview, FL

Overall they had provided excellent service. Only one occasion, while in New York, had one guy for some reasons, refused to give me and my family a ride??! Do not know what's going on, oh then still charging me for that ride, on top of the penalty fee for not using him. It's weird.

8 years ago

star star star star star_border

Lesa Burgess Pleasant Grove, UT

Recently used Lyft and was impressed with their pricing. It was cheaper than their other competitors so when I was in a big city like San Francisco, I used Lyft services most of the time. I highly recommend Lyft! Drivers were friendly and prompt with picking me up and dropping me off.

8 years ago

star star star star star_border

Terri Bey

Lyft has great drivers for the most part, and their drivers are helpful and friendly. I wish passengers with pets didn't have to play a guessing game as to which driver will take them and their pets. The cancellation window needs to be longer than 2 minutes, as well.

8 years ago

star star star star star_border

Joe H III

Lyft is dependable and more economical than Uber, but I've had two drivers ask me to cancel the ride because they did not want to take me to the drop off location. There is no process/allowance to report this unbecoming behavior.

8 years ago

star star star star star_border

Pam Coleman

I am a customer, as well as a driver. As a customer, their pricing is very fair especially when compared to the local cab companies. As a driver, there has been a shift in the earnings for a local ride, which many drivers are not agreeing with.

8 years ago

star star star star star_border

Cassidy Gundersen Orem, UT

I used Lyft a few times while living in Washington DC. It was cheaper than Uber at the time, but some of the cars that picked me up were kind of trashy. My husband has used them more recently and said that his rides were really good. I think that Lyft is a better company overall than Uber because they haven’t had any negative PR like Uber has.

8 years ago

star star star star star_border

Breanna Jones Salt Lake City, UT

I got a $20 off coupon to try Lyft and it was a great experience. I had about a 40 minute card ride and had a very pleasant drive with a nice older gentleman. He helped me with my bags and took me right to my terminal. App was very easy to use and I was picked up within minutes of requesting a ride.

9 years ago

check_circle

Review Source

star star star star star_border

take7 Sandy, UT

We haven’t had any problems with rides but sometimes the app isn’t working right. It won’t let you search your local area and availability. Usually when I need a Lyft I need to get somewhere quickly so I don’t have time to figure out the app. You lose my business when that happens. When we need bigger cars we’ve been able to get one and it’s clean and driver professional.

6 years ago

check_circle

Review Source

star star star star star_border

Wendy Liu Bethesda, MD

Lyft drivers arrive on time and get me to my destinations safely. They generally use the highway which somehow feels safer to me. Most drivers are very friendly and chatty while others stay focused on the road and only say hello and sometimes goodbye. Every Lyft driver I have encountered have clean vehicles which tells me that they are diligent about their work.

6 years ago

check_circle

Review Source

star star star star star_border

Kaydence Bonino Riverton, UT

The customer service at lyft is awesome! My husband didn't realize how it worked and didn't know I had already paid through the app. After the Lyft driver dropped us off I went inside and my husband paid him cash. We figured out the next day we had paid him twice. I contacted Lyft right away and they notified the driver and made sure we were reimbursed.

6 years ago

check_circle

Review Source

star star star star star_border

wayne sanders Valley Center, CA

I have only had the need to use a car sharing service such as Lyft once but it feel like it worked out well. I wasn't quite sure what to expect but by sharing it made the cost a bit lower plus it just seemed logical if more than one person is headed in the same direction that they share a ride and it was only a few minutes extra dropping off the other passenger. ill definitely try Lyft again if I need a car sharing service.

7 years ago

check_circle

Review Source

star star star star star_border

Ron Thurgood Denver, CO

I don't use this a lot except on business trips. I have found it really easy to use. The drivers have been polite and overall I have been happy with my experience. I have not had the need to use the last couple of years because the lack of business travel

4 years ago

check_circle

Review Source

star star star star star_border

Sierra Thomas Tallahassee, FL

This is a good company and comes in handy when out of a ride. The service is good mostly and one thing that I like about this is how they allow you to add stops during your rides to allow you to get friends or drop off other people in your ride.

4 years ago Edited November 8, 2021

check_circle

Review Source

star star star star star_border

Amalia AMLU5848 Boulder, CO

I have only had positive experiences with Lyft drivers, but the availability of drivers compared to Uber is low. However, the price of a Lyft is always cheaper than an Uber and most drivers are willing to drive great distances (more than 8 miles) if you request it.

6 years ago

check_circle

Review Source

star star star star star_border

Austin Stelmach Boulder, CO

I've never really understood the difference between Uber and Lyft, so I usually use both services. I will say, I love the little mustaches that drivers have in their window with lyft. I've always had good experiences with Lyft. It seems to be less busy than Uber as well.

6 years ago

check_circle

Review Source

star star star star star_border

Karen Torino Tallahassee, FL

I like Lyft because of the carpooling option which makes rides cheaper and also because they have cheaper prices overall. It’s a great way to get around. However, I feel like the company is not as involved in their drivers.

6 years ago

check_circle

Review Source

star star star star star_border

Lizzy Puentes Tallahassee, FL

I have never had any problems with Lyft, the company or its drivers. The app is very simple to use and the wait to get a ride is never longer than 10 minutes. I love how convenient the app is because there are drivers 24/7 so you can get a ride at any time without a problem. The drivers are always nice and don't drive hectic or anything.

6 years ago

check_circle

Review Source

star star star star star_border

Zabsanti Silverhill, AL

Lift is a very competitive company compared to other services like uber. Overall, they provide a better price for each ride that I've known but their app is often hard to navigate through. Their times and prices are often inconsistent.

6 years ago

check_circle

Review Source

star star star star star_border

JDWain Tallahassee, FL

I am a frequent user of Lyft because it is much easier getting around the city this way than it is trying to get a cab, I always find the drivers to be great and the cars to be decent. I especially like it when the lyft car has the LED lights in the dash letting me know that they are my Lyft.

6 years ago

check_circle

Review Source

star star star star star_border

Mike Ika West Valley City, UT

Ive used Lyft a few times. The app is easy enough to use. The drivers have been nice and the cars have been clean. My only issue with Lyft is that it seems in SLC i can get a ride faster thru other providers. At least in SLC, it seems that Lyft has less drivers available than other ride sharing companies.

6 years ago

star star star star star_border

Mariana Linares Charlotte, NC

I love using lyft as an easy and affordable way to get around safely. More recently, I have been shifting to other ride sharing competitors simply due to the pricing models and rewards. While Lyft is extremely safe and generally cheaper, I am not super pleased with the selection of reward options it offers.

6 years ago

check_circle

Review Source

star star star star star_border

David T Draper, UT

I like Lyft. Not quite as much as Uber, but there have been a few times I tried them in other cities while traveling, and it has never disappointed. Their driver's are courteous and they have showed up on within 10 minutes of requesting a ride.

6 years ago

check_circle

Review Source

star star star star star_border

Angelina Hamilton Gulfport, MS

Their app for your phone is user friendly. Tells you how much fair will be before you commit. Something you don’t get when you call a cab! Depending on how far you have to go or even the location of your trip fair is reasonable.

6 years ago

check_circle

Review Source

star star star star star_border

Erika Shumway Managua, MN

I went on a business trip and I had to use Lyft to get around. It was very reliable and worth it for my money. There are always nearby drivers, no matter the time. The app is very easy to use. There have been a few cases when the drivers are a little risky, but overall I have had a great experience using Lyft.

6 years ago

check_circle

Review Source

star star star star star_border

Taylor Walker Tallahassee, FL

Lyft makes me feel safe when I’m getting in the car with a complete stranger. The drivers have to go through extra security to be able to drive which is good. The prices for the distance is much cheaper and everything is visible to see and use.

6 years ago

check_circle

Review Source

star star star star star_border

Destiny Wyche Tampa, FL

This is a reliable transportation, especially when you have somewhere to be. However, I don't agree to the price increase when there are a handful of people using the service at one time. It is their job, so why should I have to pay extra when they will be getting money rather of not it's a little or lot of people.

6 years ago

check_circle

Review Source

star star star star star_border

Andrea C Moran-Melendez Jacksonville, FL

I have had my fair share of experiences as a Lyft user. There are great rides and then there are not so great rides I wish that Lyft had an option for women to choose whether or not their driver is a male or female because it would make the overall experience even better

6 years ago

check_circle

Review Source

star star star star star_border

Ron Durfey Pleasant Grove, UT

I use Lyft as my primary ride share company when I travel. I have the app on my phone and I use it often. Cars are clean, drivers are friendly and ease of use is perfect. I would highly recommend Lyft over other ride share companies.

7 years ago

check_circle

Review Source

star star star star star_border

Abigail De Oliveira American Fork, UT

They drivers of all the Lyfts I've gone on are amazing. The drivers have been nice, and safe. They also have been good at knowing when to have conversation and when to let me work. I love that I do not have to do a cash tip.

7 years ago

check_circle

Review Source

star star star star star_border

JAKE American Fork, UT

I have used Lyft a couple times before and liked it. It was easy to use and the driver was nice and courteous. You never know what you are going to get with random drivers but both times the drivers were good drivers and nice people. I would recommend Lyft to others.

7 years ago

check_circle

Review Source

star star star star star_border

Dasha Directo Provo, UT

Every Lyft ride I've taken has been pretty good. I don't have any complaints about Lyft expect for the fact that sometimes it's a little pricey. I appreciate how you can split your bill with the people you're riding with though because it makes it easier.

7 years ago

check_circle

Review Source

star star star star star_border

Alyssa Lopez Gilbert, AZ

I have used both Lyft and Uber, and have found Lyft drivers to be more professional and provide more amenities. There is always a driver within 10 minutes of my location, which is very useful for emergency situations or when I’m running late.

7 years ago

check_circle

Review Source

star star star star star_border

Justin Knorr American Fork, UT

Lyft is a great alternative to Taxi's and the coupons and discounts offered are a great deal. The website can be confusing with ride shares vs. individual rides and drivers have sometimes been impatient and not very helpful.

7 years ago

star star star star star_border

Anne Marie Milne Layton, UT

I was in a huge hurry and needed to use Lyft they were very friendly very kind. I do prefer Uber. I think because I have a favorite driver that does Drive Uber. So I would recommend Uber over lyft but they were very kind very conversational.

8 years ago

star star star star star_border

kaylie mahar Springdale, AR

All of the Lyft drivers that have driven me have been very kind and friendly. I have never felt uncomfortable when in a car or felt like I was in danger.

5 years ago

star star star star star_border

Mackenzie Gilbert, AZ

We were in San Francisco and within 10 minutes of sending out a request they were their. The person was so friendly and helpful for directing us around.

7 years ago

check_circle

Review Source

star star star star star_border

Brian Cowley Riverton, UT

I really like Lyft when doing pre-reserved trips. The drivers were super friendly and went above and beyond. Also better priced than some others. However, trying to get a driver in a high-demand situation, is not so easy.

4 years ago

check_circle

Review Source

star star star star star_border

Erna Valcin Tallahassee, FL

I like how exclusive this service is with their customers when they had a free ride to a voting poll. They are reliable when you are new to a city and are the fastest transportation option.

4 years ago

star star star star star_border

The Bean Spiller Provo, UT

I like the pricing and availability of Lyft. Their prices without promotions are comparable to other companies with promotions, but their app design and usability isn't quite as good.

5 years ago

check_circle

Review Source

star star star star star_border

Daisy Ramos , FL

I do like to use Lyft over the competition ridesharing groups, but some of my drivers have been quite rude. I would like for Lyft to teach their employees more customer service skills.

6 years ago

check_circle

Review Source

star star star star star_border

Wilgens Paul Jacksonville, FL

Lyft car ride services are unmatched. I believe that they will dominate the market and overthrow regular taxi services. The rates of lyft are significantly lower than their competitors!

6 years ago

check_circle

Review Source

star star star star star_border

Rocio Diaz Jacksonville, FL

Great value for your money but I do have to say that I feel like the company does not do very deep background searches. Some drivers are sketchy and rude and will cancel on you.

6 years ago

check_circle

Review Source

star star star star star_border

janice pan ,

Drivers are so great and love that they'll talk to you but if they can see you don't want to have a conversation, they'll respect that and leave me alone. Great ride and clean car, that is so important.

6 years ago

check_circle

Review Source

star star star star star_border

Nick Hansen Eagle Mountain, UT

Lyft quoted me cheaper than the other major ride company that I compared it to. My ride from my hotel to Disney's Animal Kingdom was very enjoyable. Brand new car and great company in the friendly driver.

6 years ago