Name: Lyft
Rating: 4.0

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Shayla Hankins Lehi, UT

Lyft is my go to car service, the drivers are friendly and the prices are cheap. I have never had a problem when using Lyft because the drivers always show up and drop off on time with no problems at all.

7 years ago

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Sarah Provo, UT

Every time I have used lyft I have felt completely safe from who my driver is and how he/she drives. From my experience my lyft drivers have always arrived on time, as well as delivered me to my destination on time.

7 years ago

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Hailey Nilson Salt Lake City, UT

Every experience I have with Lyft drivers is amazing. They pick me up on time, they are always super friendly, and the overall quality of the ride is amazing for how the prices are.

7 years ago

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Dasha Directo Provo, UT

Every Lyft ride I've taken has been pretty good. I don't have any complaints about Lyft expect for the fact that sometimes it's a little pricey. I appreciate how you can split your bill with the people you're riding with though because it makes it easier.

7 years ago

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Alyssa Lopez Gilbert, AZ

I have used both Lyft and Uber, and have found Lyft drivers to be more professional and provide more amenities. There is always a driver within 10 minutes of my location, which is very useful for emergency situations or when I’m running late.

7 years ago

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Justin Knorr American Fork, UT

Lyft is a great alternative to Taxi's and the coupons and discounts offered are a great deal. The website can be confusing with ride shares vs. individual rides and drivers have sometimes been impatient and not very helpful.

7 years ago

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Jobie Goodro Orem, UT

Lyft is usually cheaper than others I have used and the quality of driver is just as good. Many times I can only find a Lyft driver and there’s no other company driver available.

7 years ago

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Maya Lewis Pleasant Grove, UT

We used Lyft on our last vacation and were able to quickly get around to the different sites we wanted to visit. This saved us money on parking and helped us find our destinations quickly.

7 years ago

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Dylan Curtis Pleasant Grove, UT

Been a Lyft driver and passenger and have loved both experiences. I liked Lyft for awhile more than Uber because passengers could leave a tip in the app, then Uber added that feature so I enjoy them both the same.

7 years ago

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Karen Nelson Alpine, UT

Lyft seems to be a great company. I have used it many times and my son was a Lyft driver. He loved working for the company. I have always found them to be quick and efficient.

8 years ago

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Anne Marie Milne Layton, UT

I was in a huge hurry and needed to use Lyft they were very friendly very kind. I do prefer Uber. I think because I have a favorite driver that does Drive Uber. So I would recommend Uber over lyft but they were very kind very conversational.

8 years ago

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Courtney Khal Henderson, NV

They charged me twice for the same ride without any warning, then when I went to try to resolve the issue they say it’s only a “pending authorization” and one of the charges will reverse in 5-7 days. Meanwhile my account was overdrawn because I wasn’t expecting double the charge. And there’s no phone # or anyone to speak to at all, just useless FAQs. I hope they don’t treat their drivers like they treat their customers. I’ve never been charged twice for an Uber, just sayin.

4 years ago

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Brittney Love

There rental car program is horrible they charge you for personal miles that aren’t even personal if you take someone a long distance why should you have to pay to come back to the original location you started from makes no sense at all and for what you pay a week miles should be unlimited especially since you are working and already paying so much Uber has unlimited miles with Avis maybe lyft should wake up and use the Avis program instead of hertz

4 years ago

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Meghan Lazor Denver, CO

Trick promotions. The app shows a week bonus which I completed only to be told it started at a certain time and I missed the mark. However, nothing states when the bonus started only the end date and time. I messaged support and they said it only shows on their end and I should have reached out to find out the start time. Why wouldn’t it just show on the app I’m actually using instead of having to go out of my way to find out?

5 years ago

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asal bahrami Laguna Niguel, CA

I recently took a Lyft home from the airport. My driver picked us up, put our suitcases into her trunk. My roommate and I went to the back seats of the car. Sat quietly until we arrived at our destination. The driver then took the suitcases out of her vehicle. Said goodbye to us and went on her way. The next day I get an email with an additional $150 charge on top of my ride fee with the driver complaining of vehicle damage. I strongly believe these were prior marks and she is trying to get money out of it. There was no chance of damages to the exterior of her vehicle being from my ride.

5 years ago

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Emily W New Orleans, LA

Scam. Watch out if you use Lyft they charged my 96 year old Granny who has a nurse 24/7 to help her and is in a wheelchair 80.00! Why? For getting her seats wet while it was raining in New Orleans when she was trying to get out of the car. You would think that people would have some compassion for a 96 year old woman who can’t move very fast but apparently not. I mean it’s water and dries. It is amazing how some people are so heartless. I mean really your seats got wet because my grandmother can’t move fast enough. Be aware!!!!! Complete BS.

5 years ago

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Veronica A New Orleans, LA

I normally use Lyft when we travel to other states because I earn Delta Skymiles, however, more than often the cost is more than what was presented to me online. There need to be governmental regulations enforced on this practice.

5 years ago

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Nia Beachwood, OH

I use to be a driver for lyft. I have a lot of issues with the app. They kept deactivating my account even tho I submitted all the proper documents and met all the requirements. I sent my pictures of my license and a selfie and they would not activate my account. I am a black young woman and have been discriminated against. Lyft is racist!! and I have friends who this has also happened too. I am very disappointed in the entire lyft staff. especially matt in support. God will take care of Lyft :-)

5 years ago Edited September 14, 2021

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kaylie mahar Springdale, AR

All of the Lyft drivers that have driven me have been very kind and friendly. I have never felt uncomfortable when in a car or felt like I was in danger.

5 years ago

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Moonstone Vibes Minneapolis, MN

If I could give them zero stars I would. This company is a joke! Three times in one month I have had rude, inconsiderate and lazy drivers. This company should train their drivers in customer service. They just basically let anyone drive for them. I have had route issues and pick up location issues in this month alone. I deleted my account it’s not worth the hassle or putting up with their drivers. And I’m sure the good reviews on here are from people who work for this company

5 years ago

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Robert Houston, TX

Lyft just deactivated my account this morning, as a driver for safety reason due to a passenger lien about my service as a driver. They always agree with the customers and never want to hear what the drivers have to say. I have NEVER been rude to a passenger and my car is always Clean. I don’t drink or do drugs and I also have a 5 star rating. They yet have told me the reason for my account deactivation. They told me they have made the decision final. I used lyft as a part time income. I’ve been with the company for almost 4 years and this is how they treat they drivers.

6 years ago

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Kinord C Westville, FL

Lyft is the cheaper ride share option a majority of the time and drivers are usually nice and get me to my destination on time

6 years ago

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Natalia Correa MDTribe Tallahassee, FL

Lyft is a very convenient app to use when you need to get to and from a destination. Awesome way to avoid drinking and driving!!!

6 years ago

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Annie Chow Tallahassee, FL

Super reliable and safe environment as they do background checks on their drivers. Also, they give good discounts to students.

6 years ago

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Emily Tallahassee, FL

Typically cheaper than Uber, overall very good app that is easy to use and has made it easy to get rides from point A to B.

6 years ago

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Mike Wilson Baytown, TX

Great company, very reliable and competitively priced. Drivers are friendly, safe & dependable. Love knowing the fare rate before ride.

6 years ago

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Jacqueline Parker, CO

In December of 2019 the company I worked at gave us 2 lyft promo codes totaling $50 to use for rides to and from our holiday party. Lyft only reimbursed me $34.12, rather than $50. I sent them emails via their app on 12/31/19 and 1/12/20. They never responded other than the auto reply saying they would get back with me. I will not be using them again.

6 years ago

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Miguel legaspi Avondale, AZ

Driver was smoking marijuana and texting while on the ride after the ride he then tried to charge my debit card $162 in Damages when I did nothing at all there was nothing in the car when I got in the only thing I had was my cane when I left I took my cane and left the guy looks like a real scumbag he was texting all the time didn't say much but obviously lives has lowered their standards for employees I will never use them again ever. I recommend that you consider Uber.

7 years ago

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Cynthia Robinson Forest Park, GA

I have trouble everyday with my lyft scheduling rides is difficult, the system doesn't work most of the time or ill pick my size ride then it freezes, this is alot 2 deal with im late for work all the time or stranded some where because lyft is not working

7 years ago

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Kimberly Surprise, AZ

I tried every avenue to let Lyft know that a driver put me in danger. They refused to reimburse me. They ignored my reviews. I will now dispute with my bank because no woman should feel vialated or scared during her ride home and have Lyft ignore it. I was a 5 year customer but because of this I have deleted the Lyft app and will only Uber in the future. When you no longer care about your customers, I no longer care to support your business.

7 years ago

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Patricia Wyatt Harrington, DE

This was my 1st experience with Lyft and my last. I was scheduled to be picked at 9:30 am, driver didn't get there until 9:57 am which had me late for my appointment. After I finished my appointment called from them to pick me up.... called a totally of 6 to see where was the drivers they say the person was on the way. I waited for approximately 2 hours and I ended had to call someone else to pick me. I do NOT recommend this company, horrible service and they will never get my busy again.

7 years ago

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Thomas Houlahan Washington, DC

Lyft is pretty clearly on its way out. Everywhere you look, there's cost cutting, to the point that customer service is now non-existent. Call the toll free number and it simply directs you to a help site that is extremely limited in the help it can offer. if you have one of the few problems it can help you with, you can send an e-mail. I should warn you, however: Don't hold your hand on your knee while you are waiting for a response. The skin will graft before you get one.

7 years ago

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Mackenzie Gilbert, AZ

We were in San Francisco and within 10 minutes of sending out a request they were their. The person was so friendly and helpful for directing us around.

7 years ago

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Carrie Fischer Las Vegas, NV

Lyft app pings where you're at. This is the second time this night that lyft has ping me at the wordolf on the Vegas Strip I was never there. I got cancellation fees of $5 each why is this my fault when your app is messed up if you don't return my $10 cancellation fee for the two rides that you said that I missed I will not use your service again and if you look at my receipts I would say that I'm very good customer with you I use your service everyday sometimes three four times a day Thank you Carrie Fisher

8 years ago

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SAMTA VYAS Brighton, MA

They randomly out of the blue deactivated my account. This was there explanation. we found your account to be violating our Terms of Service and you will no longer be able to use the Lyft platform. I can honestly I have not violated anything so clearly there is something wrong with there information but the worst thing is they don’t even tell you what the problem is. Oh well guess take my business to uber instead.

8 years ago

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Keith

Please everybody be aware of faulty damage claims made by Lyft drivers. I received a charge of $150 to clean up throw up that me nor any other passenger did. Their driver has committed fraud. Uber does not have this issue, so it is obvious that Lyft should have more rigorous hiring processes. I will be fighting this charge until I am fully refunded and compensated for my time spent fighting this fraudulent claim. Just a word of advice. It may be a good idea to take time stamped pictured of when you get in and out of a Lyft vehicle...or use a different company

9 years ago

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Vy Ha Tallahassee, FL

I prefer uber over lyft for their customer service options as well as the driving experiences I 've had between both companies. I think for the same comparable price, I would rather go with uber since my reviews are taken more seriosuly with uber when I have serious complaints concerning safety.

4 years ago

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Brian Cowley Riverton, UT

I really like Lyft when doing pre-reserved trips. The drivers were super friendly and went above and beyond. Also better priced than some others. However, trying to get a driver in a high-demand situation, is not so easy.

4 years ago

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Erna Valcin Tallahassee, FL

I like how exclusive this service is with their customers when they had a free ride to a voting poll. They are reliable when you are new to a city and are the fastest transportation option.

4 years ago

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Grace M. Columbia, MO

I prefer to use Lyft over all other ride shares! It's always at least a dollar cheaper than Uber in my area, and I've always had great experiences with the drivers!

4 years ago

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The Bean Spiller Provo, UT

I like the pricing and availability of Lyft. Their prices without promotions are comparable to other companies with promotions, but their app design and usability isn't quite as good.

5 years ago

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Sudakshina Bhatta Denver, CO

The drivers always show up at the scheduled time. The cars are clean, which is a plus point for me. I have felt safe being able to commute on a daily basis using lyft.

6 years ago

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Jasmin Ortega Tallahassee, FL

I have always liked Lyft more than uber because i find it to be more affordable and trustworthy. The drivers are nice and the wait time usually isnt too long.

6 years ago

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Daisy Ramos , FL

I do like to use Lyft over the competition ridesharing groups, but some of my drivers have been quite rude. I would like for Lyft to teach their employees more customer service skills.

6 years ago

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Thomas Andersen Tallahassee, FL

I use Lyft a lot at school and it makes going different places around town during the weekend very easy. The drivers are always friendly and they have great fare rates.

6 years ago

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Alyssa Hansel Tallahassee, FL

I love Lyft so much! It’s super cheap and convenient especially for a college student. Someone is always around to give me a ride! The drivers are also super friendly!

6 years ago

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Wilgens Paul Jacksonville, FL

Lyft car ride services are unmatched. I believe that they will dominate the market and overthrow regular taxi services. The rates of lyft are significantly lower than their competitors!

6 years ago

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Rocio Diaz Jacksonville, FL

Great value for your money but I do have to say that I feel like the company does not do very deep background searches. Some drivers are sketchy and rude and will cancel on you.

6 years ago

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Nashali Vescovacci Tallahassee, FL

very safe and cost effective since rides usually cost less than uber. cars are very clean and drivers are nice and respectful from what i have experienced.

6 years ago

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janice pan ,

Drivers are so great and love that they'll talk to you but if they can see you don't want to have a conversation, they'll respect that and leave me alone. Great ride and clean car, that is so important.

6 years ago