Lyft

I've never had a bad experience with Lyft whereas I have with Uber and other rideshare companies. The app is super simple to use and reliable. There always seem to be a lot of drivers available wherever I'm at and no matter what time.

Do you wanna go out and drink far too much but also want to be mildly responsible by not driving while intoxicated? If the answer is yes you have come to the right place. Easy to use interface and generally some pretty cool drivers.

We just recently started trying Lyft in addition to Uber when traveling. WE use both companies now interchangeably. Lyft has a good app that is easy to navigate. Most our drivers so far are registered on both apps. It has been a good experience over all.

They are thieves and management backs up their behavior. Due to the reckless driving on my ride my cell phone fell on the floor of his car. He almost hit a wall on a sharp curve due to his speed. I've been trying for a week to get my phone back but LYFT has more excuses on not know who the driver was formy trip. I'm out a very expensive phone and Iwill NEVER use them again or anyone I can tell about their unprofessional company. The driver finally called me yesterday and returned my phone. I gave him $20 for his time. Now LYFT is charging me an additional $30 dollars for the driver bring me my phone. If the driver hadn't drove recklessly there wouldn't of been a problem in the first place. Like I said previously I and anyoneone I know will never use their service again.

Sometimes okay but recently I have had terrible experiences with drivers. It seems Lyft will hire just about anyone especially unsafe drivers with lack of empathy or customer service. Why do you hire unsafe drivers when clients only want to get to where they need to safely you are putting our lives at risk. My last driver was speeding over 84 on the highway and not using turn signals to cha he lanes. In addition to this ride, Robert, my driver proceeded to hit me with his car as he was backing up when he dropped me off at my destination. Complete lack of focus or attention to surroundings and road. Please get safe drivers who are unsafe and display erratic driving behavior. Worst company ever, only looks out for their drivers and not their riders.

I use them most of the time to get from place to place . They are Convenient and take no time . I dislike that I have a different driver wish I could stick with one .

I have had good experiences with Lyft. The drivers were professional and friendly and the cars were clean. Cost was reasonable. Will definitely use again.

On January 2nd of 2022 I ordered a lift I instructed them to come to the front door of the apartment complex wish they did not they never showed up so I ordered another one and again that one didn't show up to the front of the complex like I instructed now they're trying to charge me $22 for one fee and 1395 for another I've informed my bank and am challenging these fees they're a total rip off when I didn't even get the ride I will not be using Lyft ever again I would not recommend them to anyone because you can never get hold of any live person when you have a problem with charges even my bank told me they hear this all the time from people so I do not recommend lift anyone.

I was scammed in Atlanta, GA on September 4th, 2021. The scam is when drivers come just close enough to the pick up area to start the 5 min timer, make no contact until about 5-10 seconds remaining, then send one text like "Where are you?" Then before you can respond the time runs out and they collect a "no-show" fee. Mind you, they will not respond to any call or text within that 5 mins while you are trying to contact them. But when they send that last second "Where are you?" text, it makes it appear as though they tried to reach you and failed. This happened to my boyfriend twice within 10 mins where in one of them, we watched the car icon literally drive away from our area when we tried to contact him. Then, I decided to try and it happened to me. I could see the car icon was nearby but he just went and parked in the huge parking lot of cars to run down the time and we didn't have time to search every license plate to find him. I called and texted several times with no response. $6 later, I finally got a ride with my 2nd attempt. I asked the driver about the scam and he openly admitted that he does that often himself if he doesn't like the way the customer looks or he just doesn't want to make the drive. I reported this to Lyft immediately while in the 2nd Lyft. I never got a response. I just looked into again today October 23, 2021. I looked through my inbox to see if I had missed it or something. I went in the app to try to find my report and it was no where to be found. I then contacted them through the message system and re explained it all just to be told that the charge was correct and if I can't show up to my ride within 5 mins then the driver gets rightfully compensated. #1 I have NEVER missed my ride. EVER. #2 I used to drive for Lyft. I still have a 5.0 rating on my profile. All the "customer service" would need to do is look at the messages and call attempts between myself and that scam driver in the app to see what I am saying is true and even look at his profile for a pattern. But no. Blame the customer. That's the answer. I'll be using Uber from now on.

The LYFT app does not allow the ability to add a NOTE for SCHEDULED rides, which is critical to inform the drivers of my exact pickup location (despite pinpointing the exact pickup spot when scheduling), which results in drivers taking off, leaving me stranded and inflicting a cancellation fee on me. I have severe mobility issues and when drivers don't pick me up at the correct designated location -- I can't "run" to the front of the apt building when they should be picking me up in back. Getting to my medical appts is critical to my health -- after so many last minute cancellations (for which, ironically, I can't charge LYFT a cancellation fee), I now have to reserve rides a minimum of 1-2 hour prior to my appt so there is a cushion period for when LYFT cancels at the last minute and I then have to reserve a new ride. SCHEDULING rides ahead of time is no better than reserving rides at the time of departure, as the rider is not notified until minutes before your departure time whether or not a ride is available. And there are no consequences when the scheduled reservations are cancelled last minute. And, the SCHEDULING option is generally much more expensive. Since there are no guarantees for your rides, this can only be considered a money-making scheme on behalf of LYFT! Very poor business practice, LYFT!

I recently started using Lyft. The app was giving the drivers incorrect location of where I was ready to be picked up. But the worst was when my daughter dropped melted ice cream on the side of the vehicle that could be easily wiped off. We told the driver and he asked for $20 to clean it. So, I authorized a $29 tip for his inconvenience. Then, he turns around and files a damage claim with Lyft, who then charges me $80 for the DAMAGE! The vehicle was not damaged. I disputed the charge with Lyft but they said they pay their drivers $80. I told them that it was a shake down because the driver asked for money and he turns around and asks them for money too. I asked them to provide me a copy of the agreement I signed in agreement with this overcharge, but they couldn’t because they don’t have one. I’m now disputing it through my credit card. I’m fine with paying $20 for his inconvenience, but $80 is ridiculous! Plus, to have drivers that think it’s ok to take advantage of you is just dishonest! We were honest when we told him about the small spill and now they took advantage of it! Use another service! This one is all about what mistakes you can make on the ride to fault you for it! This company is not about the customer! It’s about how they can fill their pockets with your hard earned money,

This company should not be in… This company should not be in business!!!! They don’t even deserve one star! Their customer service is full of excuses on why they they operate the way they do. I know not all have had a bad experience, but ours was the worst! When you plan a pick up with lyft a couple days in advance, pay 150.00 for seating at an event, all packed and ready to be picked up, and as the app sends texts “driver on the way” excited about your first lyft experience and event you had planned weeks in advance, and then nobody shows up,,,, well thats why ours was the worst fail from a company. And like I said, the company was full of excuses of why it all happened, and even tried to put it on us, saying, “we sent you a cancellation”. Ya they sure did, 50 minutes after our scheduled pick up time. If you don’t have more control on how you operate and service your customers, you need not be in business! Never again!

I requested a ride and I informed a driver in advance about having a pet. Upon arrival I asked permission again to have pet, the driver agreed. I kept a pet in the leg area during the whole ride and tipped the driver at the end. It turned out there were a few pieces of fur and I was charged $20 extra… It was really disappointing experience. I consider deleting my account.

NEVER EVER again will I use this company I booked a lyft a few days ago and added a stop I even asked the driver if it's okay that I added a stop just to make sure he wasn't in a rush he said absolutely when I got out of the store to get back in the Lyft to go home it was gone not only was it gone and he didn't even have the decency to tell me I had belongings in that car I reached out right away and of course I never got any response from my Lyft driver I had keys to my home and Business in that car so I was locked out of my house and my business and the driver also knows the location of my home in business because he picked me up my business and was dropping me off at my home now I'm locked out of my home and the customer service rep told me it'll be okay call a locksmith and message him through the app so now a stranger who's a thief has keys to my business and home now it's been days I mean it's obvious this driver has no intentions of giving me back my belongings or he would have reached out to me by now I've gone back and forth with Lyft and and they could care less they have the worst customer service I've ever ever experienced anybody who works for that company should be ashamed of themselves today I spoke with somebody who said that they were going to forward my number to this mysterious driver that nobody can get a hold of that was hours ago like he stole my stuff if he would have came in and said he had an emergency and had to go it wouldn't have been a problem and they won't refund me my money for the ride where their driver stole from me keep referring to my stuff as lost items I didn't lose those items I knew exactly where they were your driver left with them when he wasn't supposed to it wasn't time for the ride to end that wasn't the end address so they are totally fine with their drivers blatantly stealing from their customers who spend hundreds of dollars a week using them so if anybody out there gets a lift in Pennsylvania and gets Greg in a black Jeep Cherokee do not get in the car cuz he'll probably steal from you too and Lyft won't care they'll tell you to use the app if you can even get an actual person on the phone that is absolute worst customer service so bad I'm devoting every free minute I have to write reviews and tell anybody and everybody I come into contact with about Lyft I'm very active in my community and I tell multiple people a day about this incident how lift doesn't care that they steal from their customers and then don't even have the decency to refund them for the money that they spent to get stolen from how ridiculous is this

The worst app I've used in all my life! So I've booked my trip to be picked up from the airport for tomorrow. The only info they asked for is pick-up destination and drop-off destination then unto payment. Waiting for another page to ask me date and time of pick-up. None. In 2 seconds I received a text message that my driver will be there in 8mins. I was so taken aback that I tried assiduously to contact someone without avail. Apparently no one is available on weekends to speak to. I canceled the ride and I was charged almost $7. Total waste of my time, energy, and money. I need a refund and I'm totally passed.

I used Lyft for the first and last time today. It was suppose to be a round trip, instead I got left at my 1st stop the bank. I then had to wait for another ride for about 30 minutes. I told that driver when I got in that I needed to make 2 quick stops before returning home. She said she couldn't do that and I should have entered the stops when I requested the ride. Well all I saw was pick up and destination, nowhere to enter multiple stops. I requested to be let out at my 2nd stop and ended up walking the rest of the way home. I'm close to 50 and I can't believe that you have drivers leaving a paying customer with no care or concern for there well being. Never again will I use your service.

Everytime we've used the Lyft service they have been timely and showed up in clean and comfortable cars with adequate space for our people and luggage.

I use Lyft whenever I am in a big city. It is convenient and the app is super easy to use. Every ride has been good. The drivers have always been friendly.

On October 10, 2020 my foot was ran over by a Lyft driver as I was loading my children into the car. I had contacted the Lyft company immediately and took pictures for their records. The first person I spoke with said they would send me a medical form through email to provide to the hospital if I chose to go. I never received this email. Three days later (which is funny since they conveniently waited until my Lyft Pink subscription was auto-renewed and paid) I received an email from Lyft stating that I would not be refunded for that ride or given any other ride credits as compensation for the incident. Lyft made it very clear, in fact, that they would do nothing to make it right. The only form of reassurance I was given was that they had “appropriately dealt” with the driver – whatever that means. Long story short, one of their drivers caused personal injury and endangered my children yet I was still expected to pay for that ride (meaning the driver still got paid) while Lyft made zero effort in customer service to right the wrongs caused by someone contracted through their service. Because of not being able to afford the medical bills, I avoided a trip to the hospital by spending the next 48hrs with my foot elevated, wrapped, and iced. Thankfully enough, the swelling went down but the area is still bruised with a possible metatarsal fracture. I am glad I didn’t go because it has been made apparent that there is a good chance I wouldn’t have been reimbursed at all. With no medical document provided as promised, and the canned email stating policy and terms in lieu of basic customer service, it seems as though the only way this situation would be made right is through a lawsuit. After reading multiple reviews, it seems like the issue of rider safety is a common occurrence – all with similar results of Lyft still paying the driver in question and providing the injured rider with little to no compensation or peace of mind. I don’t know about you, but I definitely can not condone supporting a company that continues to capitalize while putting their loyal customer’s safety at risk. For the record - I was an Uber Diamond user subscribed to Uber Pass for years. I never had a safety issue like this with Uber, but whenever ANYTHING went wrong I could contact Uber's customer service and they would immediately refund me for the ride and do whatever they could to make it right. I only switched to Lyft for the price (the base Lyft price was cheaper than the discounted Uber price. With Lyft Pink, the service was even cheaper). After this situation, though, I would rather pay the few dollars more to ensure my peace of mind when it comes to my family's safety.

Living in the city, I dont have a car. So I use Uber a lot. It's only a couple of dollars each trip more than Lyft. The difference can be neglected that it can save me so much headache later! I was so much disgusted last few times experience by Lyft customer service not taking any responsibility on any issues when happened. I have given Lyft multiple tries. It really sucks. All they care is grab my trip money and run! On the contrary: Uber customer service is very responsive, fast and always taking care of customers for a good experience! Once I lost/forgot my leather gloves on the car. After the trip at home I messaged Lyft customer service for help. They are cold and not helpful. Not taking any responsibilities.  Second time, me and my friend called a shared Lyft from JFK to Manhattan. I live midtown and she lives up east so it's on the way. However, Lyft matched us with a guy living in Jersey city and to drop him off all the way in NJ first! Oh My...It obviously is a bad route that we wasted so much extra time in the car! Third time, It is the worst experience. I decided I had enough. I will forever ban this company from my life! I am really angry after hours long 4, 5 times transferred to different reps repeating myself the incident and multiple emails later. Both reps replied after 24 hours are only a copied terms and conditions the company takes zero responsibility or insurance for the users (including driver and passenger). Imagine if I was in bigger danger or damages. I can not risk it. The incident was I have a shoulder injury, the driver damaged my large box of grocery. He carelessly dropped it to the floor. My trip was extended double time due to the incident. The grocery are spoiled due to the delay. My back was also hurt because the driver unwilling offering a hand. Neither the driver or the company offered any good gesture or even an apology  

Less and less oversight. Last car I got the driver had a large jogger stroller in the trunk so we had nowhere but our laps to put our luggage. Get scared that if you complain they will give you a bad review. I use cabs again because lyft is not cheaper any more.

Horrible experience!! I set up a remote pickup of my mother and sister and Lyft sent a driver than COULDN'T SPEAK OR UNDERSTAND ENGLISH!!!! My mother is 86! I tried to communicate with him and he just said nothing! After picking up them he got lost and drive around in circles and then made them get out of the car! This was Thanksgiving! I had to call 911 and have the police pick them up and take them home! I complained to Lyft and they didn't even credit me the full amount they charged me!!!! They just send me canned I'm sorry emails. This is a horrible company and I will never use them again! They don't care about the rider at all and they don't have a culture of trying to make thinks right like Nordstrom. Beware!!!

I just ordered a Lyft yesterday. The driver had turned to go to the wrong address so I called him with the correct address. We waited...and waited. I texted the correct address and then called He said he was waiting, but at the wrong address by a full street. We hailed a taxi as i spoke to him, since by now we were late from waiting so long. Contacted Lyft customer service to report. The company charged me $6 cancellation fee. I argued many times, still have been charged. Their driver waited at the WRONG address even after I informed him 3 times of the correct one, but they penalized me. I will not use them again.

Scheduled our Lyft ride the night before for 4:00AM to the airport for our international flight to Europe. The next morning 4:00AM came and went before I get a notice that the driver will be here at 4:20. My wife is panicking and I call the driver. The first three times he doesn't answer the 4th he finally does. I politely inform him it's important he gets here soon as we don't want to risk missing our flight. "When will you be on your way?" he says "I don't know, I'm dropping someone off and haven't looked." and he hangs up. Once he finally shows up roughly 20 minutes after the scheduled time he sits in his driver seat rolls his window down and says "trunks full" as we stand there with 4+ suitcases. I'm like, are you serious? "yep" you'll have to find a way to get it in the car. No help from him, I'm scrambling to get everything in his car. No room to spare as bags are on our laps and between us. Couldn't even buckle our seatbelts. He had no empathy whatsoever. Was actually very rude about the entire thing. He drove very slow as to further aggravate us. Then he passes are turn to the terminal. My wife tells him this so he puts it in reverse on a one way. That morning I left him a one star review and immediately get an email from corporate that he states we damaged his car with a spill on his floor. This car was already dirty as can be and I don't think the floors were very clean to begin with. I replied he obviously is retaliating due to the unfavorable review and lying. We didn't have any thing in his car that could stain his floor. I had a can of sparkling water which I left the can in his door because I was in a hurry and my hands were full. Lyft charged me a $25 damage fee and would not listen or refund this. They stated via email he provided significant proof with a picture of an existing floor stain. They said this will be the last correspondence you get from us. I was totally blown away. I have since reached out to legal and emailed them our experience and concerns with no reply. They never even replied to the review I left which is amazing. Why ask for the customers experience if you don't care. This is what happens when companies get to big and forget who got them there. They lost multiple customers for life due to this situation over $25 dollars. I have told everyone I know and my wife has as well. Hope it was worth it Lyft!

I ordered a lyft ride. The app told me to expect my driver in 3 minutes. I waited about 7 minutes and checked my phone to see if his car was in route and it was sitting in the same place it was in when I ordered the ride. I called the driver to see what the delay was. He told me that he was finishing some shopping in the mall and if I didnt want to wait for him to finish shopping I should cancel my trip and get another ride. Cancelling the trip would have cost me so I waited. after 15 minutes of waiting he arrived. I called Lyft customer service to share my horrible experience. They said the only thing they would do is make sure I would never have him as a driver again. (anyone that uses Lyft knows you never get the same driver so that had no meaning to me. I asked if they would refund my fair or at least credit my lyft account something for future ride. They refused and said they had no plans to do anything about my inconvenience. I'm now an exclusive Uber customer. Lyft clearly doesn't value its customers or take accountability for bad experiences. Beware...

I use to use lyft when I was out drinking in downtown Sacramento. The last time I used them, the driver took advantage and drove me all around Sacramento. The report shows him making circles around the middle of no where on Jackson highway/highway 16. When I reported him to lyft as making a 34 mile trip when it should have been 2 miles, they sent me this copy/paste apology and refunded me 5 of the 40 dollar trip. I will never use them again. He drove me to the middle of nowhere when I was alone and passed out. What was he thinking? What was he going to do to me? Or take from me? My bad for thinking lyft would make a good DD.

This company is a total scam. Myself and my other three girlfriends ordered an Lyft. The driver of our Lyft lost his marbles over us spilling some orange just on his already stained and nasty back seat and started screaming and yelling at us. We got very uncomfortable so we asked him to stop the car and let us out multiple times. He refused, locked all the car doors, and continued to drive on yelling and screaming. We kept asking over and over for him to pull over. He claimed he did not speak English, yet "STOP" is a pretty universal word. After about a mile of continuing on like this, my friend who was riding in the passenger seat forced him to pull over into a parking lot by shoving her hand in his face. He finally slowed down the car and came to a stop. She gave him $20 cash to clean his back seat so that he would just let us out. He snatched the money from her (which come to find out later, is against their policy). We finally get out of the car and start trying to run to safety. He started walking towards us and approaching us. I threatened to call the police, and then he retrieved to his car, opened the trunk and started digging around in it. We were all terrified that he was going to pull out a weapon and come after us since he seemed so unstable. We hid behind a building and attempted to go into the bathroom but the doors were key access only. We all literally saw our lives flash in before our eyes and there was nothing we could have done about it. He finally did go back into his car, but he sad there in it for at least 15 minutes in the dark with all his lights on, not allowing us to get out of where we were hiding. It wasn't until we got another ride to come pick us up did he freak out and drive off when he saw the car come into the parking lot. After all of this, I reported the incident to LYFT right away and they said they would take it very seriously and investigate it. Immediately after reporting it, all the driver information, license number, car description, picture of driver, and everything related to that ride completely got deleted form the app. I called them back to get that information so I can file a police report, they informed me that they could not provide that information as they had to "protect their driver," and clearly didn't care about the safety of their passengers. One day went by and then I find a charge of $50 being charged to my credit card for DAMAGES. I called them to ask them about it, and they said that they were just putting a hold on the card like that while they investigated the issue and that since it was a safety issue that was reported that it was not linked to the damages department so neither department knew what was going on with the other one. They assured me that they would link documentation between the two together so that the safety incident would be taken into account when they make their decision about the damages. That of course did not happen as the next day I saw that the charge was no longer pending but was an actual charge that was made to my credit card company. What's worse in in all of this, is that a week went by and I finally got an email from LYFT updating me on the incident and all it says is that "I can assure you that the concerns you have brought to our attention have been investigated and the necessary actions have been taken." Of course it doesn't say what those actions are or if there was even ever an investigation or what was found. They were so much more concerned with charging money for damages that the safety and well-being of their riders. They refuse to remove the charge of the $50 even after they were informed of the whole incident in detail as well as the fact that the driver willingly and hastily took the $20 cash that my friend handed him. I am wanting to bring awareness to this terrible company, the safety issues it ignores, as well as its terrible customer service.

Yesterday I had to use Lyft because my car was being serviced and I had to go to work in the morning. I booked a ride (my work is a 13 miles distance from my home (16 minutes drive) It initially gave me a price of $14.14 which was reasonable considering the distance. After my rather unsafe drive (the guy was tailgating every car in front of him) I arrived to work. Later I received my receipt of the total of $30!! I was confused as it practically doubled the original price. I went ahead and checked my bank account. There were two separate charges from Lyft. One was $14.14 and the other one was $18.39! I looked at the My Trip option and found out this driver made it as making a stop at my work location, then driving me to another location some 31 miles away! He manipulated it so there was more charge! I found this really upsetting - he was (or Lyft? who knows?) stealing from a single mother of two ! I reached out to Lyft but has no high hopes they will investigate, because I read the other reviews from different incidences. I will sure NOT use Lyft anymore and will recommend everyone I know against it!!

Last night my driver pick me up but he noticed that I had a 3 year old with me and said he couldn’t drive me because I didn’t have a car seat with me. I was nice about it and told him that it was okay and asked him to cancel the ride so I could call another lyft or Uber. Instead of cancelling it, he parked a block away on a Walgreens parking lot and waited 5 min so I would get charged the cancellation fee. What pisses me off is that the driver knew what he was doing and that by waiting the 5 min a I was gonna get charged the cancellation fee. I wrote an email to costumer service and they basically said that they couldn’t do anything about it.

I left my phone in a car for less than 30 seconds before realizing it was gone. My friend called it until randomly the found was turned off and though I contacted Lyft and informed them that the driver may have stolen the phone, they refused to take responsibility because "Lyft drivers are contractors, not employees of Lyft." Several months later, a woman called me asking if I had a a phone lost or stolen. She had purchased a phone through LetGo for $530 by the SAME PERSON who drove me. I presented this new info to Lyft and they continued to refuse to give me assistance. If a driver steals your phone from Lyft, they do not care at all, so always double check your belongings are in your possession before you let a driver out of your site.

On April 19 around 3:30 pm I requested my first ride with Lyft, for myself, my two children along with a friend of mine and her two kids. At first everything was going great, our driver, Kevin showed up in a clean Suburban dressed in a suit and tie. At the start of our ride things were very professional. We were leaving Anaheim (near Disneyland) and headed to the Ontario Airport to go home from our vacation. About 35 minutes into our ride, our driver’s phone started ringing several time. After about 5 calls he finally answered it. By his tone, it did not sound like a good conversation. Unfortunately, it was in a language I could not understand, so I’m not sure what was being said, except there was some type of confrontation or disagreement. After he hung up the phone, things changed. He started driving very aggressively, driving into oncoming traffic in a non-passing lane to pass cars, flying through intersections when it was not his turn, running red lights and going way above the speed limit in Las Angeles traffic. By speeding, I’m talking about 80-90 mph. We were terrified to say the least. When we were about 15 minutes away from the airport, he turned around and started taking us in the wrong direction, back where we just came from! We watched this on our maps and could not understand what was happening. When we asked him what he was doing he would not clarify his plan. When we would inform him that we are going away from the airport he just kept saying “I know I’m going this way” or “I’m taking the road” to which I believe he meant side roads? Even then, they were still in the opposite direction. As he kept driving we were getting further and further away from the airport. At this point our map was telling us there was no possible way we were making our flight. It was showing us arriving at the airport at the time our flight was going to depart, which was 6:55pm. When we were at our closest point to the airport, it was about 5:10 (we had sat in sow moving traffic for a good portion of our ride) and we were showing we were less 15 minutes away. Before the driver turned around and started driving in the wrong direction we would have been at the airport with plenty of time to catch our flight. This resulted in us having to stay a another night and book new flights for the following day, as there were no flights we could make that night. We finally demanded to be dropped off at a chick Filet, as we were going farther and farther from our agreed upon location. This was not just convenient, but scary, so unprofessional, and completely uncalled for. All we wanted was for our ride to be completed as scheduled. Not only did he put two women and four children in extremely uncomfortable and unsafe driving conditions, he also put us in a situation to scramble to find a safe and reliable ride to another city and to find a hotel and new flight. I reached out to Lyft and they just said a manager will be in contact with us.... but we STILL have not heard back from them and just keep getting the run around.

My issue with Lyft relates to the experience that I had a couple of nights ago. I needed a ride to the store on the corner. It is less than a mile and normally I would walk. But it was raining and I needed some medicine. When the driver picked me up, his stereo was up very loud. I take a seat and immediately saw that his windshield was shattered. This wasn't a crack...it was a spiderweb shatter in the center spanning out over the entire windshield. This worried me that not only was his view obstructed but also that it was dangerous. On top of that, he was texting while driving checking for his next fare I assume (glancing up and down through the cracked windshield while driving in the rain). This short 2 block dangerous ride was still $7. I contacted Lyft who responded they "take reports like this very seriously but do not offer refunds". They might be very slightly cheaper than Uber but at least Uber would have communicated better and offered a refund or credit for the next ride. I used Lyft 3 times this week and this was my only complaint due to safety and they emailed a generic copy/paste response and told me that I should have requested another ride. However I was standing in the rain, was unaware of the windshield/loud music until I sat down, and did not know he would be staring at his phone while driving. Some would say that I should have brought my concerns to the driver's attention. I tried...but the driver did not speak English. He just nodded, smiled, and laughed.

I went with a group of friends to a NJ Devils vs NY Rangers game at Prudential Center in Newark, NJ. After the game, we requested a LyftXL. We were told a driver named Rishi (driving a black Toyota Highlander) was 2 minutes away. Over the next 15-20 minutes, however, he did not get any closer, and when we called him (more than once) to try to organize a more convenient pick-up location for him, he continued to say that he couldn't get to us because roads were blocked. However, we were standing at a major intersection of unblocked roads, and moved to various street corners in hopes of making the ride more convenient for him. He continued to argue with us saying he couldn't get to us, so we canceled the ride. We then tried to get another XL from another one of our accounts, and Rishi ended up accepting this ride as well. However, the same issue ensued, and this time he even told us that he was outside at the location we chose although he was not. He, again, argued with us incessantly, using foul language to three of us who each got on the phone trying to help direct him to the location. While this was all happening (over the course of about 45 minutes between the two Lyft attempts), his location on the map was not moving, and we could hear people in the background of his phone laughing. It was clear that he was not trying to get to us. We again had to cancel the ride, and again request an XL, which at this point was surcharged to over $100, a $30-40 increase from the original price. This incident not only cost us an additional $30-40, but also cost us 45 minutes of our time on a week night as we tried to return home for work the next morning, as well as undue stress as we roamed around the streets of Newark in freezing temperatures at 11pm. It is clear that the driver was accepting rides with no intention of picking up passengers, so that he could collect $5 cancellation fees from various customers without leaving his apartment. Since the incident, I have spoken with other Lyft costumers who have had the same experience with other drivers. It is clear that Lyft is not vetting their drivers well (if at all), nor are they holding them accountable. After reaching out to Lyft various times about the incident, no action was taken against the driver, and our money was not refunded. I have never had an issue like this with Lyft's competitors. It goes without saying, I will not use Lyft again.

While on vacation, I received an email from Lyft offering me 50% off my next ride. Being new to this whole ride alternative, I figured I'd give it a try. I have no complaints about my driver. He was awesome! But when requesting my ride, I never received a rate quote. When I mentioned it to my driver, he said to just contact customer service and they would help. Their service is great, he said. It took two days to hear from customer service. After several emails back and forth I got my quote, but there was no discount? Another string of emails, only to find out I had a duplicate account and that the discount didn't apply to the account I used for my ride. Duplicate discount? I'm a new user, so that didn't make any sense to me. And even if that were true, how hard would it be to apply my discount to the proper account? Sorry, they said. We can't help, they said. I call BS. Told them my first ride with Lyft would be my last. I received an email asking if I'd like to discuss this by phone and I agreed to that, but never did receive a call. It's just as well. I won't be back. Five stars for my driver Steve! Zero for Lyft and their pathetic service. See ya!

Fraudulent charges from Lyft appeared on our credit card. We disputed several charges and credit card company returned the money. Unknowingly, I got banned by Lyft. Found out as I was trying to catch a Lyft to the airport, and my payments didn't work. In panic, called their customer service... they do not call/talk and will only email. Will go back to Uber.

I have ridden over 60 rides with Lyft services. All have been average to great experiences with the exception of my last ride. The last occasion I rode with Lyft I left an item in one of their drivers vehicles , and realized within a 5 minutes time span that I had left it. I contacted the driver back while walking into my office and he didn't answer. Throughout the day he proceeded to ignore my calls and messages. I finally reached him later that night and he explained that he didn't see or didn't find it in his vehicle. This was very hard to believe considering I was sitting in the front, it was left in the front seat, and it was bright silver and pink. He advised me to contact the Lyft Help support which advised there was pretty much nothing they could do because basically it was my fault I left it in the drivers car. Although it wasn't my fault the driver decided to keep it and ignore me the rest of the day. Its whatever I guess I will take it as a loss because to Lyft , it was MY FAULT that I had a dishonest driver. If my driver would have just answered my calls instead of deciding he wanted to keep my wallet than there wouldn't have been an issue. Then again Lyfts current policy does absolutely nothing to infringe punishment or justice for individuals who decide to keep lost items. So basically if I was my driver, I would have kept it as well because I knew nothing would have happened to me. There is absolutely no form of deterrence present in their policy. Altogether with what was lost in the wallet and the cost of my last ride, I payed $213 out of pocket for that 10 minute ride , one in which I have regretted every day since then. Lyft needs to review their policy on lost or stolen items, or maybe just need to employ more honest individuals. Either way I will never be requesting or referring their services to anyone else.

I am livid. I found out from some entirely disrespectful customers service agents that this company authorized a charge on my bank for $15.00 when I have gift card credit for Lyft. After being hung up on by someone who claims to be a supervisor. I took a look at my bank account and found that Lyft tried to authorize $15.00 from not only one account, but two accounts even though there is nearly $80.00 in gift card credit sitting on my Lyft app. One my personal accounts declined (thank God) and the other accounts placed the authorization and reversed it soon afterward. I soon found out from a representative who calls herself Carolyn that Lyft authorizes $15.00 even though you have credit because it’s set up that way in the system. She said it’s in the terms of service. So I will be contacting the BBB and making a complaint. My ride history doesn’t show records of this charge and no alert to this policy was given. This is a buyer beware that everyone should be aware of and I will make them aware of it.