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Lyft

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5.2

Overall Score

Author: Kaitlyn Short

LAST UPDATED: April 11th, 2022

Lyft is a transportation network that facilitates peer-to-peer ride-hailing. Using mobile apps, riders can locate drivers in their area and even request a specific driver. When the company first began in 2012, they stood out by putting bright pink, furry mustaches on the grill of their cars. Today, the large fury mustaches have been replaced with official window emblems. 

Rideshare companies like Lyft beat public transit when it comes to personal comfort and convenience. It also beats the traditional taxi industry when it comes to average trip price.

The Lyft coverage area now includes 600 US cities, with at least 2 cities covered in all 50 states. Service is available for use 24 hours a day, 7 days a week. 

Keep reading for pros and cons, plus Lyft reviews from real customers. 

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The Good

  • Increased Availability
  • Driver Requirements
  • Economical Pricing
  • User-Friendly Platform & Experience
  • Vehicle Options

Increased Availability

All major cities across the United States are covered by Lyft. So, whether you live in one of these areas or you're visiting, you should always be able to find a ride, even late nights. 

Lyft has at least some coverage in all 50 states and Washington D.C. Keep in mind that drivers are available in over 600 cities, but mainly urban areas are covered.

Driver Requirements

Lyft strives to provide quality drivers for its rideshare services.

To work with this company, drivers must have a clean driving record and be 21 years old and pass online background and DMV checks. They must have had a US driver's license for one year and provide proof of insurance. 

Background checks go back a minimum of seven years. The following will disqualify applicants: 

  • Violent crime
  • Sexual offense
  • Disqualifying felony
  • Disqualifying drug-related offense
  • Disqualifying theft or property damage

Lyft added a feature to their app that shows general information on drivers, the number of rides they've given, and a rating. The feature is designed to make users feel more comfortable with drivers. Recently, both Lyft and Uber drivers have been legally seeking to be treated as employees rather than independent contractors.

If you want to start driving for Lyft to make extra money, but you don’t own a car, the company offers a program called Express Drive, with access to short or long term rental cars from Hertz, Flexdrive, and Avis. Renting a car from one of these programs can help you start your new job ASAP. 

Economical Pricing

There is no question, ride-sharing saves you money. The Lyft price is less expansive than a traditional taxi service. Lyft has a policy of charging a minimum rate of $1.13 for the use of its services. 

Your ride rate isn’t the same every hour of the day. There is a base charge, plus an additional cost per mile. If you get picked up during Prime Time, there is an additional surge pricing percentage charged on top of your city’s base ride amount. Prime Time is similar to rush hour. It is added when there is a surge in demand for rides. It is also dependent on your passenger pickup location. On the plus side, Prime Time is a way to entice more drivers to be on the road to pick up passengers during peak hours, when demand is high. 

While Lyft does offer a few different subscription plans, most of them are invitation-only, users can now proactively sign up for the All Access plan. 

What is the Lyft All Access subscription plan?

  • A $299 subscription pass for 30 rides per month, as long as rides cost less than $15
  • If a ride costs more than $15, the rider pays the difference
  • Starting with the 31st ride of the month, members get a 5% discount

In most cities, there is a $10 fee to pay for canceling a ride. Riders aren't required to leave tips, but it is appreciated and can be paid in the mobile app. In most cities, there is a $10 fee to pay for canceling a ride. Riders aren't required to leave tips, but it is appreciated. 

User-Friendly Platform & Experience

Lyft is extremely easy to use. Users can download the app on their mobile device and set up a quick profile. When you want a ride, you open the app and it pulls up your exact location. Next, you enter your destination, and it pulls up drivers in your area that you can choose from. Using the app lets you track your driver's ETA and shows you a picture of their car. When your ride is over, you simply tap to pay. The app saves your credit card information for easy payments.

Another reason why we like the Lyft app for passengers is that you can leave a review for your driver. So if you had a wonderful experience with a driver, you can leave them a good review so others will want to work with him or her. Likewise, if you have a driver who was rude or made you feel uncomfortable, you can let others know.

Lyft is available for use 24/7, in an instant. Because you can immediately schedule a ride, the company does not allow you to reserve drivers in advance.

Vehicle Options

Lyft offers a lot of different vehicle options for you to customize your ride experience. Check out this list: 

  • Lyft: Standard Lyft ride with a 4 passenger max 
  • Shared: Get a discount to share your ride and split the cost with people going in the same direction. Shared rides are similar to a carpool. Previously Lyft Line. 
  • Lux: Luxury Lyft ride with a 4 passenger max
  • Lux Black: Premium black car service with leather seats for up to 4 riders
  • Lyft XL: SUV for up to 6 riders
  • Lux Black XL: Premium black SUV with leather seats for up to 6 passengers
  • Car Seat: Vehicle fitted with a child’s car seat
  • Wheelchair Accessible: Set your app to enable accessibility needs

In addition to all of these options, Lyft is working to integrate self-driving cars into its service fleet. As the company is adding self-driving rides in phases, they are currently only available for riders in Las Vegas. 

Don’t worry. Users don’t have to use this type of ride. If a customer would prefer to try the experience, they can opt-in through the Lyft app or website. Additionally, self-driving cars will have a well-trained pilot and copilot, both human, at this stage in the process. 

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The Bad

  • Hiring Requirements
  • Availability in Rural Areas

Hiring Requirements

The hiring requirements for Lyft seem to be a little loose. Generally, the background check goes back seven years. The company policy may allow hiring drivers who have DUIs or other major traffic violations on their driving record after seven years. The seven-year policy also applies to those convicted of violent crimes and sexual assault. While we understand that people make mistakes, it seems a little lax to let people who have had a DUI drive you around. 

Each Lyft driver uses his or her own car for driving clients, which can limit car make/model options. In most cities, the car must be newer than 10 years old. Other cities have more strict regulations. 

Availability in Rural Areas

Like most taxi or peer-to-peer transportation network companies, Lyft is only available in a limited area. It's great if you need to go somewhere in a big city, but isn't a viable option for people living in many small cities. 

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The Bottom Line

If you live or work in the Lyft coverage area and need a one-time pickup or recurring ride, this is an excellent choice. The mobile app is easy to use. We like that the service shows you how many minutes you have to wait for pickup, and allows users to select a driver. This is especially helpful because you can see each driver's rating. As a Lyft passenger, you are in control of who will be driving you, adding a little more peace of mind.

We also love Lyft's low cost. Although cost changes from city to city, on average, a rider will pay less money for your Lyft than you would for a taxi fare.

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Star Rating

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4.0

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556 Reviews

Review Breakdown

5 grade

44%

4 grade

33%

3 grade

8%

2 grade

2%

1 grade

13%

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Kathleen LaFratta Fall River, MA

I started out having a positive experience with this company and used them a lot. They would give me frequent discounts to encourage more use also. The drivers were friendly and the cars were clean and safe, I never had to wait more than 10 minutes. However, in the past 6 months they have become much less accommodating. If they send me a discount, they wont honor it. They have accused me of not wearing a mask when I was and have double charged me for a ride. Also they have NO customer service, so there is no one to complain to or to fix these issues. I wish we had UBER where I live because I have had it with LYFT!

4 years ago

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Iryna Lymar Kremenchug, 53

I requested a ride and I informed a driver in advance about having a pet. Upon arrival I asked permission again to have pet, the driver agreed. I kept a pet in the leg area during the whole ride and tipped the driver at the end. It turned out there were a few pieces of fur and I was charged $20 extra… It was really disappointing experience. I consider deleting my account.

5 years ago

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Connie Lu Minneapolis, MN

Fraudulent charges from Lyft appeared on our credit card. We disputed several charges and credit card company returned the money. Unknowingly, I got banned by Lyft. Found out as I was trying to catch a Lyft to the airport, and my payments didn't work. In panic, called their customer service... they do not call/talk and will only email. Will go back to Uber.

7 years ago

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Veronica A New Orleans, LA

I normally use Lyft when we travel to other states because I earn Delta Skymiles, however, more than often the cost is more than what was presented to me online. There need to be governmental regulations enforced on this practice.

5 years ago

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Cynthia Robinson Forest Park, GA

I have trouble everyday with my lyft scheduling rides is difficult, the system doesn't work most of the time or ill pick my size ride then it freezes, this is alot 2 deal with im late for work all the time or stranded some where because lyft is not working

7 years ago

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Brenda Mertes Houston, TX

Lyft has been there for a lot of my professional friends. I love how philanthropic the company is. However, I had one friend who lost her daughter and Lyft didn't take the necessary security measures to get her back. Not only was her daughter a minor who was somehow able to book a ride through Lyft, but this company refused to let anyone know where the girl had went "because of privacy reasons". It was awful. I wouldn't recommend this company for that reason.

6 years ago

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janalee sanders Valley Center, CA

I only used Lyft one time because it was a subpar experience. the driver was 20 minutes late and had a questionable personality. I didn't feel uncomfortable but he was just bit odd, which is fine. maybe it wouldn't have bugged me so much if the car had been in better condition. I just feel like if your job is to transport people that you should make sure your vehicle is in pretty good condition or at least very clean.

7 years ago

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Katie Young Charlottesville, VA

I usually like Lyft more than Uber, but I've been having some pretty bad experiences in my current city. The customer support has usually been fine but the drivers in Charlottesville, VA are not the best and at times down right dishonest.

7 years ago

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Alexander Johnson Burbank, CA

Way too expensive. Nothing different than Uber. Lyfts are hard to come by and never are in my area without a 20 minute wait

6 years ago

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bailey jo Orem, UT

I was waiting forever for my driver and when they got there, they didn't seem to know where they were going so I had to direct them the whole way.

7 years ago

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Spencer Scoville American Fork, UT

The scariest thing ever. If you think Uber is sketchy well this is 4x that. I only would use this app in a very dire situation.

7 years ago

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Seth Boudoin Long Beach, MS

Took a while for drivers to show up and sometimes they cancel and I have to start the process all over again.

6 years ago

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Jimmy Hall Houma, LA

Lyft is an okay car service the people that transport others can sometimes be nice and rude.

6 years ago