Name: Southwest Airlines
Rating: 4.4

star star star star star

Laurie Massie Lakeland, FL

Super fun crews on each and every flight! I love that they KNOW how to put their customers at ease!

6 years ago

star star star star star

Georgia Kibler Long Beach, MS

I’ve flown on this airline before and the airline and staff was very kid friendly.

6 years ago

star star star star star

Rabecca

Southwest is the only airlines I use anymore! The cost is upfront and you choose your seat!

7 years ago

star star star star_border star_border

C B Hyrum, UT

They used to be one of the more cost conscious companies and their pricing was fantastic. However, that's gone downhill over the past couple years.

7 years ago

star star star star star

Larry Hawker Las Vegas, NV

Although they do have a few flight attendants that should be fired, most are exceptional.

7 years ago

star star star star star

RamaJean Christensen Lehi, UT

Southwest has been a great airline to fly. Low cost, but very efficient in there customer service!

7 years ago

star star star star star_border

Robin

i thought the plane looked very old. i was nervous about the flight but it got me to my destination and home again.

7 years ago

star star star star star

Shaylee Provo, UT

Their flight crew has always been very good. You can tell that they enjoy their job.

7 years ago

star star star star star_border

HEATHER CASTRO

good prices. They have many destinations. I don't like that they don't assign you a seat, but it usually works out.

7 years ago

star star star star star_border

Tanner Cook Gilbert, AZ

Typical flight experience - no hiccups. Baggage was on time - but the process itself from start to finish was lengthy.

7 years ago

star star star star star_border

Mackenzie Gilbert, AZ

The flight attendants are super friendly and helpful and the free carry on is great for me as I am a light traveler.

7 years ago

star star star star star

Helen

I love their customer service. They are usually on time. No extra cost for bags.

7 years ago

star star_border star_border star_border star_border

Jeff wellons

On time Departure and Arrival,flight attendants we're very professional,baggage claim very easy,check in online easy as well. They could fly faster and get to vacation destination faster.

7 years ago

star star star star star

Shiv Singh

Extremely satisfy customer. I have been traveling with Southwest for over a year.

8 years ago

star star star star star

Neal Heuer Waterloo, WI

top in customer service understands customer needs..free luggage...no improvements

8 years ago

star star star star star

Altha Troy, MO

Prices usually fit my budget. Terminal is easy to navigate, Workers are helpful and friendly

8 years ago

star star star star star_border

James Janota Bay Village, OH

Southwest. Generally on time, no bag fees and problems are re-mediated in an acceptable amount of time

8 years ago

star star star star star

Steve Loewy

Great experiences. No charge for 2 pieces of luggage, great service, easy to cancel

8 years ago

star star star star star_border

Juan Rodolfo Mendoza Tucson, AZ

Didn't feel well and stewardess took time to check on me and gave me some ginger ale for my upset stomach .

8 years ago

star star star star star

Sara Jane Crestwood, KY

Always a great experience when we fly. Excellent points program and good customer service.

8 years ago

star star star star star

Happy customer West Jordan, UT

Great experience my youngest 2 kids flew for the first time and the staff made it very memorable

8 years ago

star star star star star_border

Gertrude Stewart Cookeville, TN

The seats are too close. Very little leg room. Open seating makes it difficult at time to sit with your companion

8 years ago

star star star star star

Will Acton, CA

Service and attitude are excellent - seek to make the flying experience as pleasant as possible

8 years ago

star star star star star

Tamara Newman Portland, OR

Best Fares - pleasant personnel, on time flights, no charge for baggage and no rebooking fees

8 years ago

star star star star star

venkatesh shrinivas San Antonio, TX

Two bag fly free and free cancellation and on time performance . Good leg space between the seats.

8 years ago

star star star star star

Elizabeth Ray

Southwest is no frills and has a great on time service.plus they're friendly and make it fun!

8 years ago

star star star star star

William Goff Tucson, AZ

Southwest has an easy to use app and a great on time record. They also have 2 free bags policy.

8 years ago

star star star star star

Doug

On time. Usually friendly service. Two bags fly free. Phenomenal Frequent Flyer program.

8 years ago

star star star star star

Blair Morgen Burlington, NJ

Their people are always nice. Pricing is fair and up front. They don't try and gouge you.

8 years ago

star star star star star

Jeffrey Head Springfield, TN

employees are fun make u feel wanted! Very helpful when something goes wrong. Ex. weather/delays

8 years ago

star star star star star

Paxon Fischer Herriman, UT

Southwest gives you a good, competitive price for any destination with fare prices for baggage too.

8 years ago

star star star star star

Vickie Washburn

They are consistently on time, their staff are kind and helpful, their prices are reasonable.

8 years ago

star star star star star

Terri Ray San Francisco, CA

Good prices, many choices of time to fly, no baggage fee, employees seem happy and are friendly.

8 years ago

star star star star star

T M San Bruno, CA

Friendly, affordable, good baggage allowance, clean, on-time, professional and kind

8 years ago

star star star star star

Steven Coleman Gilbert, AZ

good service and they try to make you feel comforable when you are flying

8 years ago

star star star star star

steven couthen

Good rates and no baggage pay... nice price on the snacks they are good on getting you there safe.

8 years ago

star star star star_border star_border

Paul Yerys Boca Raton , FL

good prices,no baggage charges, and on time departures. Poor boarding (no assigned seating) seats tight but far better than some other airlines.

8 years ago

star star star star star

Monica C Linares Modesto, CA

Because they have good fares, good customer service and they value the passengers

8 years ago

star star star star star

Gail Bayuk

Have flown many times on Southwest and their Customer service is great. It is also a great value.

8 years ago

star star star star star

Doris Cirelli Midland, TX

Prices great. On time flights. Availability to most of umitrd states. Courteous attendants.

8 years ago

star star star star star

Dennis Eagle Mountain, UT

No bag fees and a great last minute price and friendly service agent that help with my questions

8 years ago

star star star star star

Carold Whisnant Sun City, AZ

Quality of service, timeliness, price containment, friendliness,and free tickets.

8 years ago

star star star star star_border

Beverly Swanton, OH

The airline was very comfortable the hostess was very attentive. I rated them on how they treated me and others.

8 years ago

star star star star star

Barb Christensen Cathedral City, CA

Great prices on nonstop flights and the flight attendants are friendly and helpful.

8 years ago

star star star star_border star_border

Daniel Coburn Salt Lake City, UT

They offer low fares and don't nickel and dime you unless you want to board early and with no assigned seating it can be harder to travel.

8 years ago

star star star star_border star_border

Kent Jensen Newberg, OR

All airlines seem to be canceling more and more routs. The cost savings does't seem to be worth lack of service like it once was.

8 years ago

star star star star star

Kristy Boise, ID

I love that southwest allows free baggage and have always been happy with their service.

8 years ago

star star star star star

Anna

Cheap airfare! Expanding their flights recently! Have never had a problem with yoga pants.

8 years ago

star star star star star

Shelly Zollinger Kaysville, UT

Price is always better than the other airlines. Easy check in and on flight reviews

8 years ago

star star star star star_border

Julie Firkins Orem, UT

I was pleasantly surprised when i had to make a change on my airline reservations "no charge for the change"!!

9 years ago