Name: Delta Airlines
Rating: 4.4

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Troy Millett Lindon, UT

Delta Airlines is the major carrier in our area (Salt Lake City). I have been a frequent flyer on Delta for 30 years and have always had a good experience with them. Their customer service has always been good to work with. I have a Delta Skymiles card because they are my preferred airline.

8 years ago

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Kim Millett Lindon, UT

Delta is always our first choice. They have always been very competitive in their pricing so generally we fly Delta. We also rack up Delta Sky miles with our credit card. We feel like they are the most reliable and on time airline.

8 years ago

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Jodie Larson Pleasant Grove, UT

Delta has been a reliable airline and I have always gotten good service. I like that they fly to so many locations, including small, regional airports. I have a Delta credit card which allows me to get a free checked bags plus earn miles on my purchases. The miles are easy to redeem.

8 years ago

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Sarah Fairfax, VA

They are my favorite airline in the US. Often they are on the more expensive end, but I think their customer service is great, their planes are comfortable, and they have very consistent service and many direct flights that I like.

8 years ago

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Gene Cole Durham, NC

Delta has consistently been extremely efficient in baggage handling. I'm notified that my bag has been loaded on the plane, and then that it's being unloaded at my destination. I always get me y bag quickly and in good shape.

8 years ago

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Jordan Keck Iona, ID

Whenever I am given the choice of who I fly with, Delta is always my #1 option! The best part about Delta is their employees, such kindness and respect from each and everyone of them. If anything ever is not up to their high standard they always make it right!

8 years ago

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H Moore Lehi, UT

I've flown Delta almost exclusively because when I've tried other airlines, I've had negative experiences. Delta goes to great lengths to take care of their customers, and I appreciate the cleanliness of their planes and ease of booking online.

8 years ago

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David Lewis Salt Lake City, UT

I have flown with delta multiple times and every time it was a great experience. I have never had a bad flight attendant experience. The people at the desks have always been very helpful when I have questions regarding my flight. I will fly delta over any other airline all the time.

8 years ago

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Tom Rhoton Alpine, UT

Most flights are on time and the app is great. I can tell that my bag is loaded on the plane before takeoff. Recently a flight got delayed but my bag went on an earlier plane. I was notified when it arrived at the next airport, and that made finding it later easy.

8 years ago

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Nik Anderson South Jordan, UT

Best Airline out there. I fly with them frequently and I could not be happier. I know that when I hop on a Delta flight that I will be taken care of and all the facets of flying (Baggage fees, Check-in, Boarding, etc) will be straightforward.

8 years ago

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Andrea Smith Idaho Falls, ID

Delta has been smooth and easy to work with. Online or on the phone, their booking agents and customer service accommodating, quick and efficient. Flying with them has been on time more often, cleaner, and more professional than other airlines we have used. Their baggage handling is faster also. I would recommend Delta.

8 years ago

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Nathan Lundberg Logan, UT

My flight to Delta was phenomenal. I couldn't ask for better service. The crew made sure that I was taken care of and that my trip was going to be the best quality possible. Very glad that I was able to fly with delta and I plan on traveling with them again.

8 years ago

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jerry hollie Oceanside, CA

Fly delta from Atl to San on 24 Dec 2021 in First Class! Less than half way through flight, the First Class Cabin started to smell like a porta potty. None of the flight crew addressed the issue, but our remarks to them went no where. The just after the new year, I purchased a one away ticket for my daughter back to GA where she is stationed in the Coast Guard. I paid for her to fly Comfort Plus. When she checked into San Diego they informed her she was being bumped off her flight. The issue was a very long line to check in. The Delta staff at no time tried to announce departing passengers on her flight to come forward to assist in checking in. They just bumped people. Daughter reported staff at San Diego were very rude. So after her flight I sent Delta an email twice complaining about our First Class travel and that I was requesting a refund for the difference in her flight from Comfort Plus to Coach. There is a good amount of difference between the two. As of today, 8 Feb 2022 I have yet to heat back from Delta and making this right. It confirmed that Delta does not truly care about customer service and their passengers. So it is now time to say goodbye to Delta and start flying a different airline starting in May for our next family trip. Delta had plenty of time to right a wrong and has failed to do so..

4 years ago

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Taylor Jorgensen Herriman, UT

It is very comfortable, and they have enough entertainment and movies for any flight. I also love the treats and snacks. The workers are also very nice.

4 years ago

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Anoushka Ahuja Orlando, FL

Delta over the years has deteriorated! The last flight on Delta was seriously delayed and their communication was very poor. No accommodations were presented to rectify or compensate on the lost time, it was like sorry but there is nothing we can do

4 years ago

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Aubrey Dallas, TX

I usually always try and fly Delta since they've always been the cleanest and nicer airline company compared to all the rest. Oh and they also have the cookies that are fire.

4 years ago

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Mason Allen Pleasant Grove, UT

There hasn't been anything I specifically dislike about Delta Airline but there also had not been anything great that has stood out. Over all the prices are decent, the flights are comfortable, and you get where you need to go without much fuss.

5 years ago

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Kylie Bishop Smithfield, UT

Delta is my most recommended airline because the employees are so kind and care about everything. they want to make sure your flight is very safe and comfortable.

5 years ago

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Jayla Thomas Jacksonville, FL

From stewardess service to affordability, Delta wins. Unlike its competitors, they offer great deals on flights and bag service. The cookies are a plus too.

5 years ago

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Anita pea Slidell, LA

Delta airlines was an awesome choice for airplanes when I needed to fly out of state for family. Their flight attendants were nice and seats were comfortable.

6 years ago

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Lindsey Newman American Fork, UT

I've had great experiences on Delta. My husband uses delta for al this travel and I absolutely love the rewards program and the sky miles he earns to take me on trips!

6 years ago

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Chandra Power

Exceptional in every aspect. Online booking was easy, boarding pass was easily navigated. Attendants were courteous and helpful and flights were smooth.

6 years ago

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Linda

I fly often for work and rarely am I dissapointed. The staff is mostly gracious and willing to help. The seat room is better than any other airline and most of the year I leave and arrive on time.

6 years ago

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Nelson Herrera

Great, i Delta always has good seat space, friendly staff and entertaining sometimes ( staff was made 2 jokes that made the plane laugh) No surprise fees.

6 years ago

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janice

Good. No unruly persons, fairly quiet for that many. Food was warm and pleasant looking. Tasted good. The attendants were alert, efficient, and congenial. Choice of movie was appropriate.

6 years ago

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HAROLD WOODY

FLEW ON HONEYMOON TO KEY WEST. THEY UPGRADED OUR SEATS ON A CONNECTING FLIGHT WHEN THEY FOUND OUT WE WERE NEWLYWEDS & MY WIFE HAD NEVER FLOWN BEFORE. EVERY ONE WAS AWESOME!

6 years ago

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Robert M Roder

Excellent Customer experience. They exceed all expectations in every aspect from beginning to end of the journey. The inflight crews are the best in the industry.

6 years ago

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Rebecca Lindland

FAs are consistently friendly, professional, really nice. Planes are newer or refurbished with latest tech like wifi, satellite tv, and a good selection of entertainment

6 years ago

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Nana Kneiss Norcross, GA

Amazing customer service. The aircraft's are always clean and the website is very easy to navigate. I highly recommend Delta for all your flying needs

6 years ago

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TINKERBELLE Yorktown, VA

The airplane from Newport News, Virginia to Philadelphia, Pa. was very claustrophobic! I can compare the size of the craft to riding in a closet! I had a panic attack! As soon as I arrived in Philadelphia, I ran to the bathroom to vomit and then to a kiosk to drink water!

6 years ago

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Michael Taylor Long Beach, MS

Have used several times on longer cross country flights. Always a good experience ...... except when my luggage on a flight to Phoenix got there the next day. I was real professional in cargo shorts and flip flops.

6 years ago

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Mary New York, NY

Hi, I'd like to file a serious complaint against a Delta Airline gate agent working at San Jose International Airport. Her name is DENISE (as shown on name tag) and is a black young lady with curly hair. She behaved VERY rudely to my husband and I as we waited to board the plane. She was untrained and unclear about the sequence of boarding, and as many passengers like us got confused, DENISE called people "stupid" and made many wait painfully as she tried to sort out her problems. I used to have good impression on Delta -- I don't anymore. This lady destroyed the image of Delta and is not professional/helpful to work as a flight agent.

6 years ago

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Amy Boren American Fork, UT

not a lot of leg room but the service is great. I have the delta credit card and I like the free bag perk and boarding early. They fly everywhere and I can find deals for flights most of the time.

7 years ago

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Anne Spanish Fork, UT

Sometimes I have excellent service and other times have less than desirable service. Most planes are nice. I appreciate the locations they go too but can get really pricey.

7 years ago

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Michael Kiser

International flight was a nightmare. Failure to get luggage on the departure flight from Little Rock. Long delay in Atlanta causing the flight to Ghana, West Africa to be missed. No service at JFK airport upon arriving late. Poorest treatment of a traveling customer I have ever received in my 43 years of international flying.

7 years ago

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McKinzie Figueroa Provo, UT

Delta has gone from a great company to not so much. Yes, their snacks during your flight are great, but the flight attendants have gone downhill. The last few times we have flown with them they have been rude and act a little snobby. The prices are decent, but for the way that you are treated I would not recommend it.

7 years ago

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Shey

Great service and amenities. I didn't expect to get in-flight movies for free. I brought my computer for entertainment to pass the time, but they had that covered. :-)

7 years ago

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Jeff H

They shouldn't tell you certain sized bags can be carried on (given dimensions on line) and then make you check them plane-side and then throw them around so your stuff inside gets damaged.

7 years ago

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debbie Pleasant Grove, UT

We have always had decent service on Delta. I am unhappy with their sky miles program, it is very difficult to get miles awarded. No airline is perfect, but Delta has a good schedule from the airport near us.

8 years ago

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Thomas Hullinger Pleasant Grove, UT

I have flown many times on Delta Airlines. I feel like they are a step above all of the other airlines in space, professional service, and a good price.

8 years ago

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Avery Fowler Pleasant Grove, UT

I loved flying with Delta, my family and I went to St. Thomas on a family trip, and flew with Delta airlines, were well pleased. The Service were great and the TV's were awesome!

8 years ago

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Barbara Smith McKinney, TX

20 hour total delay for a two day trip plus sexual harrasment terrible experience. Delta flight 368 Fri, delayed from 4:10 pm to 10 am the next day (next available flights to my destination) Originally it was only 7 hours delayed, but they told us to go home and come back at 10:30. They rebooked the flight for earlier and rescheduled us for the next day at 9am something. The 9 something flight was delayed till 10am because the crew was late. While boarding that flight, they chose some of us and told us we were boarding earlier, they made us step against a glass wall in a very narrow aile (like 2ft) they started checking at each of us, without much technological equipment ( mostly by hand). When it was my turn, they grabbed my butt. I said I didn’t agreed, sitted down and tried to take pictures. They took my phone and said I wasn’t aloud to take any pictures and said I will not be aloud into the airplane if I didn’t let them touch my butt again ( nothing was wrong the first time as we had moved forward to the shoe checking). They said the US goverment required them to do that and they’ll call the supervisor if I didn’t cooperated. I agreed. The Delta supervisor told me to just let them do it and complain to costumer service later. He changed my seat to a better place. But I was looking for respect, no place at the aiplane makes it up for that bad moment. I don’t think forcing you into those procedures is needed, worse of all when you’ve already been through security. All this happened at the entrance of the airplane aile. Meanwhile all the other passengers were boarding the aircraft, so the boarding early story was a lie. I ended up arriving to Kansas City arround 5 pm the next day of my original arriving. I missed my meeting with investors and hardly managed to run some errands there. I flight back was on Monday January 15, the two flights I had to take were, toghether, 3 hours delayed. Delta answered on twiter to my complaints at the beggining but forgot about it after the flight was done. About the harrasment issue, they answered to file a complaint at TSA, they should have known that that flight was coming out from Mexico and TSA is not security there. And Delta employees were participating in that arbitrary security checking. Delta didn’t take any responsability for the 20 hour delay, for their awkward harrasing security point. etc. Eventhough when one is late to a Delta flight they are zero understanding and if you loose your flight there are no refunds. By the way, I fly in and out from Mexico City like once a month and no other airline has that Security Procedure. It has never happened to me before. Anyway if there is any other option, I wouldn’t recomend you to take a Delta flight because you might end up loosing the purpose of your flight while being sexually attacked. Airline taking no responsability at all.

8 years ago Edited September 14, 2021

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Charlotte Ash Sandy, UT

We have flown with Delta for many years. They have great service, and good connections. Their frequent flyer program was great. its not as good as it was. We haven't had any lost luggage which is great!!

8 years ago

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Tiffany Phoenix, AZ

My family has been flying with Delta for years. They always take great care of us. Their flights can get pricey but with our American Express skymiles we have been able to make it work.

8 years ago

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Cassidy Gundersen Orem, UT

I have a Delta American Express card so I’ve flown Delta quite a bit. Delta is definitely the best. Not the cheapest, but the best in terms of cleanliness, space, and on-flight entertainment.

8 years ago

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Kaylee West Jordan, UT

The planes usually take off and arrive late. Once I spent so long waiting to take off, by the time we did the plane was supposed to have already landed at our destination. The bag check is pricey but the snacks are tasty. However, the planes are pretty nice and usually have outlets to charge your devices.

8 years ago

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Hannah Provo, UT

I always feel comfortable and get to my locations on time. I have never been delayed, in fact many times my flights get to my destination earlier than expected.

8 years ago

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Krystal Orem, UT

Delta employees are always very helpful and kind. They have the customers best interest in mind and are always willing to assist in any way they can.

8 years ago

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Kimberly Bronson Idaho Falls, ID

I have confidence in flying with Delta and have used them often. I have never had issues with tickets, customers service or flights. I find their prices to be reasonable and they are a reliable service.

8 years ago

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Hannah Pleasant Grove, UT

Delta was very cool with us when we needed to change our ticket times when we made a mistake booking. Boarding went smoothly and the in-flight service was good. Staff were very friendly and attentive and I would recommend this airline.

8 years ago