Name: Delta Airlines
Rating: 4.4

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Lydia Kropelnicki Maple Valley, WA

Delta was very cool with us when we needed to change our ticket times when we made a mistake booking. Boarding went smoothly and the in-flight service was good. Staff were very friendly and attentive and I would recommend this airline.

8 years ago

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April Queens Village, NY

I recently purchased a ticket on line and didn't realize that I had put in the wrong date for my return, I called immediately and request a change and because of the type of ticket I purchased they would not allow me to alter the ticket. I pleaded and escalated my case but to no avail. I felt that since I realized my error within minutes of making the error some consideration should have been given. I was forced to buy another ticket for my return but I refuse to use Delta again so I bought it through another airline.

8 years ago

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Luke Gibson Provo, UT

Delta is okay: I'd give it 2 1/2 stars if I could. It suffers from tight seating and often poor customer service. However, they are frequently among the first to offer new flights to places that are becoming more popular, which provides a cheap mainstream alternative to the other more expensive niche airlines that cater to these areas. However, I rarely fly Delta as they are not the most comfortable (like Jetblue) nor are they among the cheapest (like Southwest, etc.) In summary: mediocre, but serviceable if you are compelled to use them.

8 years ago

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Hayley Lambdin Orem, UT

Delta was incredible a few years back when I needed to change my flight due to some family emergencies that occurred. I got through their customer service line fast and they gave me a voucher that I used for a future flight.

8 years ago

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Abbey Richards American Fork, UT

I liked flying to Delta on their bigger planes. Their bigger planes had comfier seats and bigger TV screens. Their food wasn't very good though. I didn't like the snacks either. When I have flown on their smaller planes, they weren't as nice. Delta is also more expensive.

8 years ago

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Alex Murphy Reno, NV

Delta seems to always have nicer planes and the experience is always great when I fly Delta. However, you always pay the price. Delta seems to have very few sales and keeps their prices high.

8 years ago

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Sandra Ferrucci Omaha, NE

I emailed #Delta with a customer service complaint regarding an employee at DTW airport. A service representative called me 2 days after I sent the complaint, very timely response on their part. He was helpful, and polite, he apologized for the way their employee in Detroit treated my family & promised to follow through with her. I am pleased with the way my complaint was handled & I will fly Delta again.

9 years ago

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Carol Hancock

We had a direct flight scheduled 6 weeks in advance returning home from Newark New Jersey to Salt Lake City. Delta canceled that direct flight and changed our tickets. We now were forced to leave two hours earlier and had to stop in Minneapolis. We also had a nice plan on our non-stop flight to Newark and now had to fly back on two small planes without any of the extras we received on the first leg of our trip.

9 years ago

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Breanna Jones Salt Lake City, UT

Although I wish it wasn't so expensive for bags and to change flights plans, Delta can get you anywhere. I appreciate being able to fly direct to Europe from Salt Lake City because no other airline does that here. Prices are sometimes higher with Delta but Delta can take me anywhere

9 years ago

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Doyal Stewart Salt Lake City, UT

Delta used to be my favorite airline, I always felt like they had really great service. I felt like the seats were a little roomier, and the planes were in a bit better shape than some of the airlines I have been on. The prices were decent, especially during off times of the year. I would recommend friends to use Delta airlines.

9 years ago

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Jonny Hancock Salt Lake City, UT

I fly with Delta Airlines when traveling internationally, and I find them to be a strong reputable company. My only complaint with Delta Airlines is their baggage fees. Delta Airlines has a strong hold on the market and instead of helping their customers by giving them free Baggage they choose to charge you an additional $30 making it frustrating to check a bag.

9 years ago

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Megan Palmer Denver, CO

The flight was really nice, along with the service. The only issue I had was that I tried upgrading my seat before check in and then after and was unable to do it although there were seats available. I had miles and/or Money to spend on it but there was no option online. I called and after being on hold over an hour, just gave up. Other than that the app is great as is the free internet on the plane to watch movies. All employees were very nice.

9 years ago

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Christopher Haueter Salt Lake City, UT

Delta is a pretty reliable airline with good benefits. I am always fairly comfortable and I have never had a serious, bad experience with them when it comes time to fly. What I don't like about them is that they charge an arm and a leg to change a flight. we wanted to change a flight over 200 days in advance and for two of us it was gong to cost us about a thousand dollars just to change a flight by a couple of days. Not too happy with that.

9 years ago

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Pasquel Ross Charlestown, IN

My flight experience was great as well as my dealings with the counter agents when I changed my flight. The only issue I had was internet connectivity. On two of my flights the internet didn't work. Overall a very solid experience and I feel comfortable recommending Delta for your next flight.

9 years ago

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John Hendricks Kearneysville, WV

they are a great airline they took care of me and my family on all of our flights even though we fly cheap we get treated like first class every time we fly with them DELTA ROCKS

10 years ago

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Evelyn Clermont, FL

We only fly Delta. First class service. We fly first class in the US and Buisnes (I know I spelled that wrong-senior moment) class when leaving the US. We always use the Delta lounge.

11 years ago

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David Reed Bar Harbor, ME

In general, I prefer Delta over any other U.S. Airline for reliability and customer service and Skymiles. United Mileage Plus is also quite good for booking award reservations.. however flying United is another matter. My favorite airline to fly is Lufthansa..but rough and rude customer service. Air France I quite like. Delta is just OK..prices are high for getting not much..but that is the state of the airlines in the U.S.

11 years ago

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richard sundown Niagara Falls, NY

never had a problem with Delta. Even when a flight delay held us up in Honolulu Delta re-booked us on a later connecting flight automatically. When they knew we would miss our connecting flight in Atlanta. The kept in constant contact via text, was nice to be kept in the loop.

11 years ago

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Hershel Strickland San Antonio, TX

When I fly, Delta is one of the three carriers I will fly with. Pilots are great, so is the cabin crew, but the ground agents sometimes haven't been the most friendly to deal with when around the gate. But my overall experience has been wonderful each time I choose Delta. I have no problems giving Delta a hearty thumbs up.

11 years ago

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Elizabeth Norton ,

I had a great experience with Delta and will definitely fly with them again. They are friendly and helpful, and even when our flight was delayed they did everything they could to make up for it. The captain must have flown faster or something because we didn't arrive very long after the original time, even with the delay at the airport.

6 years ago

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Myken Salt Lake City, UT

Delta is our favorite Airlines. The staff are friendly, accommodating and the customer service both off the plane and on are excellent. The planes are clean and updated and we feel welcome and well taken care of when traveling with Delta

6 years ago

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Stephanie Byrd Tallahassee, FL

Delta Airlines has to be one of the best airlines I’ve flown with. As a first time flyer and flying the least expensive way, I thought I would not great service. However, the boarding process was smooth, the duration of the flight was smooth, and the flight attendants made me feel secure and taken care of.

6 years ago

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Jake Mecham Ogden, UT

My first flight ever was a Delta flight and it was smooth and great. I have since flown on several other airlines and it has not been the same experience. Delta is the quality of airlines. The best choice of all of the airlines.

6 years ago

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Linda Lender Orem, UT

I have flown with Delta airlines multiple times. They provide great service. I also took out an American Express card which allows me to have free baggage for all of the people in my party. It's a great service. And I used it

6 years ago

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Greg West Valley City, UT

I have flown on Delta Airlines and found their service to be very good with courteous attendants and prompt service. They have service to many major cities where I have needed to travel and their fares are usually reasonable for a quality airline.

6 years ago

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Jasmyne Love Hayward, CA

I use Delta Airlines whenever I travel and each time I have a good experience. The flight attendants were always on top of their job and the same goes for the pilot. I enjoyed the drink and food options throughout the flight. Highly recommend.

6 years ago

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Yisha Gu Downers Grove, IL

We booked flights from Boston to Washington, DC with an hour layover in New York City. After using multiple airlines, Delta comes out on top for superior customer service. The staff are clearly motivated, engaged, and interested in any passenger needs. I appreciate so much that about every hour or so there are staff up and down the aisles offering drinks and one can always go to the kitchen area for more if needed.

6 years ago

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Kaitlyn Rios Ogden, UT

Delta Airlines is the best choice for my business travel. They offer the most flight times options, best routes, and easiest travel reservations. I love the full service I get when traveling. Also there prices are fantastic!

6 years ago

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FABIO CAVALCANTI Orem, UT

I love Delta airlines. For me it is the best company to fly with.. Normally on time and when there are issues on the trip, they know how to treat the customer. I've been a customer for years and I like their rewards program.

6 years ago

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clint_jen22 Payson, UT

I fly Delta often for work out of Salt Lake City, and I love the service that I get from this airline. The planes are top notch, the employees are friendly and competent, and the fares out of SLC are competitive with most other airline choices we have.

6 years ago

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Chantell Filiaga South Jordan, UT

Love Delta. Never had a problem flying with them. Services have always been good. I’ve flown on Delta for years and have always been treated very well. I’ve flown since I was 8 by myself and the staff was always kind and made me feel comfortable and safe while I was by myself.

6 years ago

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Stephanie Love Herriman, UT

I’ve enjoyed using Delta airlines. I use them a lot. I have the app on my phone and it’s extremely user friendly. The app gives me updates on my flights and lets me check-in 24 hours ahead, which saves time at the airport not having to wait in line. I will continue using Delta.

6 years ago

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Michelle Rios Ogden, UT

I love to fly with Delta. They have great customer service when making flight arrangements, their check-in is easy and the boarding is hassle free. They accommodate me and my three children easily and carefree. This is my first choice for flying!

6 years ago

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Eddie Rios Ogden, UT

Absolute favorite airline overall. Have been given the most service, flight time and destination options, most comprehensive experience by far! And have been given the most competitive prices for my personal and business travel needs. Highly recommended!

6 years ago

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Summer Porter Managua, MN

I have flown with Delta Airlines several times and each flight has been a pleasant experience. A few months back, I had a several hour flight delay through Delta in which they brought out snacks and were offering help to those who needed an immediate change in flight plans. From my experience, Delta employees are very sensitive to their travelers and proactive in offering help.

6 years ago

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Michelle Schow Saratoga Springs, UT

Delta is a reliable airline that can be trusted. I have flown Delta numerous times and the flight is rarely delayed. If a flight delay occurs, they take care of their passengers. Flights tend to be more expensive than other airline carriers, but the customer service makes the extra money worth it.

6 years ago

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Lawrence Lee Provo, UT

Delta, I really want to like Delta! I love the in-flight entertainment, I've had reasonably good service, and I think they give more in terms of drinks and snacks also. I've had awesome service from some people there, but it lacks a bit. I usually end up choosing Delta for certain flights because they sometimes have better fares and the right times when I need them, but I'll often check with Southwest first. I do realize that I get pretty excited to see Delta on my plane ticket when I'm traveling because I start to think about what movie I'll want to watch. I wonder if there's something they can do to help improve employee morale and publicly enough to where customers can more easily connect a shift towards more consistent engaged and genuine customer service.

6 years ago

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Erika Shumway Managua, MN

I highly recommend Delta Airlines! I have never had to stress on trips when I book with Delta. In the past year, I have had multiple flights. Every flight with Delta is stress free- including no delays, great customer service, and yummy snacks. I will be booking with Delta again soon.

6 years ago

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Cam McClellan Magna, UT

I always get the same experience when flying Delta, and that is a good thing. They consistently deliver state of the art planes, courteous flight attendants, and a quality flight. Whenever I get a chance I tried to fly Delta.

6 years ago

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Cara McAffee Cedar City, UT

The flight attendants are always friendly and greet everyone to enter the plain. And the free snacks are delish. Always giving out yummy pretzels and biscoff cookies. Plus there’s usually a movie screen on my seat. Never complain when flying Delta !

6 years ago

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Dylan Rhodes Fillmore, UT

I have used the sky miles card for a year and a half now and have loved it. The mobile app is a great experience, and I’ve gotten four round trip flights this past year making it possible to go on some fun family vacations. Never had a lost bag, broken items, or anything but efficient experiences.

6 years ago

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Barbara Matula Long Beach, MS

I deal with Delta on a daily basis at my work. The website is easily navigated, even though it can lag at times. Everytime I have had to call them theybwere professional and friendly. I highly recommend for all your travel needs

6 years ago

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Reckholdt Magna, UT

After flying on Delta it is hard to switch and fly on any other airline. Their customer service is superior to other airlines we have flown in and their planes are always significantly cleaner. It is worth it to pay slightly more for the quality you get.

6 years ago

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Wendy Liu Bethesda, MD

The staff gave quick, friendly service at the terminal counter. The boarding process was well organized and I could actually understand their announcements which is seldom the case for other airlines I have flown. The plane was clean with comfortable seating which was roomy enough, but could have been a bit better. Service during the flight was also friendly. The seat back entertainment center was a plus for our long flight, which included games and several newer movies we had not seen.

6 years ago

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Brooke L South Jordan, UT

My husband travels with Delta for work frequently and we are so happy with the experiences we have with them. Recently, we needed to travel for a funeral - my husband called Delta and they helped us book flights for us and my parents at a discounted rate. The best service around for an airline!

6 years ago

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Kelsey Richins Logan, UT

Love Delta Skymiles! Love that they don’t expire. The new and improved snacks are awesome. Haven’t had a bad experience on Delta other than when our flight was canceled but I received a large Skymiles credit for that. Would love it if they started experimenting with free WiFi.

6 years ago

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Myra Howes Provo, UT

I always like flying Delta. I like the snacks and drinks offered each flight. I don't remember ever having any issues with my flight. I like the computers on the back of seats as you fly on some airplanes. I like being able to track my flight very easily. I have always liked my service with Delta.

6 years ago

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Connor Farmington, UT

I'll always fly delta if it's offered at a competitive flight. I always enjoy their planes and get to my destination without a hitch. I've noticed other people with issues and it always gets resolved right away. Sometimes the flights get pretty expensive but I'm sure that's because they are in such high demand.

6 years ago

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Kathryn American Fork, UT

I have used Delta to book international and domestic flights many times over the years. I have enjoyed each of my experiences and found the flight attendants to be professional and the pilots to be responsible and attentive to the safety of the passengers. I also love that I don’t have to pay for a carry-on!

6 years ago

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Brian Kessler Kennesaw, GA

Probably the best US airline in the industry. Employees are friendly and the airplanes are well maintained. In flight entertainment is top notch and the inflight wifi is reliable. Extensive domestic and international route structure.

6 years ago