Name: American Airlines
Rating: 3.3

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HLG American Fork, UT

Pretty average airline from my experience. I use them when I must, but choose better options when I can.

7 years ago

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Jeffrey Salas Gilbert, AZ

I fly mostly with American, fair prices, decent fleet and good staff, cant be mad.

7 years ago

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Dylan Findlay South Jordan, UT

Had a great experience with American Airlines. Booking and flight both went smoothly with no delays

8 years ago

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tini mapu Orem, UT

I love this airline. They have amazing prices and awesome food on the airplane.

8 years ago

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Marilyn Greer Saint George, UT

I love that they have TV's for everyone but I hate that I have to pay to check a bag.

8 years ago

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THANH NGUYEN

great service! nice people! enjoyed the free movies and games on the plane and snacks

8 years ago

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Ashley Pleasant Grove, UT

I’ve Only flown a couple of times on American and both times it was hassle free.

8 years ago

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C San Jose, CA

Just not very good service, and they don't have anything that sets them apart. Full disclosure: it's been a while since my last flight.

8 years ago

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Grossarth Family Herriman, UT

Appreciate the leg room compared with other airlines.

4 years ago

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amycray Bangor, ME

Pleasant experience with great customer service

5 years ago

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Gaylesh1

not consistent. small planes. first class not up to par. disgruntled employees.

6 years ago

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myron s krouse

the ride was smooth,the stewardess was very helpful

6 years ago

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Darren Cardwell

They are so so, not had any great or remarkable experiences for good or bad.

6 years ago

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Carmella Marino

Seat to tight. Baggage policies not acceptable. Check-in people need to be more pleasant.

6 years ago

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George L

It's ok. Good on time record. Convenient schedule for my normal venues.

6 years ago

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ANDREW D MERRITT

New planes' seats are too small and too close together

6 years ago

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Ms. K. May

Very high prices and they charge for all bags. They need to come down off those high flights.

6 years ago

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edward L dicola Erie, PA

usually on time friendly service food was good

6 years ago

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Martin Kiker Greer, SC

Their keeping to the departure schedules, friendly staff.

7 years ago

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Merissa Shelburne

Update the Seats & Food in Domestic Flights!

7 years ago

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Shaylee Provo, UT

They are prompt on their departure times.

7 years ago

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Walter Smith

They have a great staff on board improvement can be in ticket value

7 years ago

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Jacinda E Sandy, UT

Flown with them once and had a very positive experience.

8 years ago

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A. Gresbrink

Extremely poor customer service. Never tries to accommodate you. Poor company culture.

8 years ago

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Jairo Moya

GOOD COMPANY. CLEAN AND CONFORTABLE SPACE IN THE AIRPLANES

8 years ago

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Lorraine Fordham

Generally run on time and have good customer service.

8 years ago

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Trina Y Hinton Hyattsville, MD

I was very please with the courtesy of the passengers

8 years ago

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Phillip Schundlemire West Jefferson, NC

Rates, on time schedule and routes. Flights are often overbooked.

8 years ago

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Steve Cohen Norfolk, VA

Great customer Service... Timely flights

8 years ago

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Marion Doran Phoenix, AZ

I have never had a problem and they are willing to help

8 years ago

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Richard White Yuma, AZ

More like a cattle car than aircraft. Seats are to close together for comfortable seating.

8 years ago

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Reginald Wilson Washington, DC

they are excellent in giving service with a smile

8 years ago

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Nancy

Worst customer service ever. Missed my connecting flight due to plane being late. Could not get anyone to help me.

8 years ago

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John Norman Austin Phoenix, AZ

I wish there were no charged for baggage.

8 years ago

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John Sparks Placentia, CA

The staff has always be polite and friendly

8 years ago

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Imtiaz San Jose, CA

Service sucks... they dont know the meaning of hospitality - Air hostesses are rude

8 years ago

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Fred Winters

American Airlines is more concerned about the bottom line then its customers.

8 years ago

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Ed Carlsbad, NM

Great airlines but seats are tight for me.

8 years ago

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cheri B Mckinney, TX

Decent service, usually on time, planes are not that clean

8 years ago

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cecilio Lugo Boynton Beach , FL

I was flying to Puerto Rico with 4 bags of humanitarian needs and they refused to waive the 410 dollar bag fees.

8 years ago

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Bobbie Giles Sandston, VA

Recently flew first class and the service was excellent!

8 years ago

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Anthony Berberich Palmer, AK

The employees seem nice however, being charged $150 per bicycle seems a bit excessive when Alaska Airlines charges $25.

8 years ago

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Shelly Zollinger Kaysville, UT

Very efficient! Everything went very smoothly. And on time!

8 years ago

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Janet Nash Morton Dallas, TX

My Red Bathing suit was taken from my luggage checked at the gate! The seats were so small, I felt like a sardine!

11 years ago

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alba Hollywood, FL

Start to be the best to fly around the planet..

11 years ago

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Mikey Oxnard, CA

I really liked flying in first class!

11 years ago

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jeremy fischer Vista, CA

I love their frequent flier membership

11 years ago

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SONIA Albuquerque, NM

I will like to see the pillows and blankets back on the flights.

11 years ago

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vonnie Palisade, CO

I hold a AA AAdvantage cc and I would like to see 1st bag free other than just in United States

11 years ago

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Chris Everard Dallas, TX

There are far better airlines that charge less or the same for better service without bitter, angry employees.

11 years ago