Name: American Airlines
Rating: 3.3

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Judy Anstess Fresno, CA

They are polite and always attened to 5he needs of passengers

8 years ago

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Charles Caldwell Palm Desert, CA

Seats too close and narrow. Goodies in flight skimpy and the aisle carts block the aisle so no one can pass.

8 years ago

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Gary Hall Saint George, UT

Flight was on time, staff was accomodating. Seats were awful for a long flight. It was average.

8 years ago

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Dave Port Saint Lucie, FL

At 6'6" tall, all econonmy class seating is pitifully small, with insufficient legroom.

8 years ago

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Edie Maiden, NC

You cant prepay for you checked baggage, there were no ports to plug electronic devices into. they over book flights.

8 years ago

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Robert Epstein Wappingers Falls, NY

Great Personal Service at Gate and on the Plane.

8 years ago

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Rick sheron Tupelo, MS

Good service / I wouldn't say over the top but good service.

8 years ago

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Reverend Christapher McDonnell Dallas, TX

Their class-based system of boarding is awful, and they never have enough baggage room for anyone past group 2.

8 years ago

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Judith Silberman Philadelphia, PA

service food check in all bad seats very narrow help servings needs more training just using because I have to.

8 years ago

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Gene Paradise Valley, AZ

they have the best service, roomie seats, attentive staff.

8 years ago

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George/Flore Huntsville, AL

because sometimes they are late and have problems with other carier they using.

8 years ago

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Diana Hopewell Junction, NY

Their food was lousy. The plane was noisy. The lavatory was filthy. And the flight was not on time, so I missed my connection.

8 years ago

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Dan Rittenhouse Casselberry, FL

Terrible service, will give you a refund but the cost to change tickets is more than the refund. How does that make sense

8 years ago

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Charles Bowling Somerset , KY

aircraft dirty/ amnenties expensive compared to other airlines I've flown, cramped space also compared to other air lines.

8 years ago

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Carlette Dolatowski

It was an okay flight but very crowded and flight attendants all seemed to be in a hurry.

8 years ago

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Becky Nedelka Aurora, OH

I feel like they are never on time. Customer service is less than stellar in a competitive market

8 years ago

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Barbara

Flights consistently delayed with little information provided

8 years ago

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Gary Mayer South Jordan, UT

American only has one gate at SLC so nearly impossible to get the flight times I want.

8 years ago

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Steve

Poor service, charge for every little thing, no good unless you are the highest level.

8 years ago

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R Kolodgie Wright City, MO

The best

11 years ago

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lillian reyes Chicago, IL

I never had a bad experience with American Airlines.

11 years ago

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Alma Krieger Scottsdale, AZ

Ten days since I sent my SECOND customer service complaint and no response. Still waiting for my 80,000 air miles to me restored.

11 years ago

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Alma Krieger Phoenix, AZ

Still waiting after nearly two weeks for a response from "Customer Service" regarding my complaint over my loss of mileage.

11 years ago

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Wm Carl Bethlehem, PA

Flying ain't what it used to be on ANY airline. AA is no better or worse than any other.

11 years ago

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Alma Krieger Phoenix, AZ

Customer service is very poor. Their attitude is "take it or forget it."Complying with their Advantage program is all but non-existent.

11 years ago

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David Simpson Albuquerque, NM

AA is my number one air line.

11 years ago

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John Sauls La Crosse, WI

Regarding my post on June 17, 2015 at 1:48 pm: My friends were offered seats ON the flight they booked 4 months earlier.

11 years ago

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Yadhia Portillo Hollywood, FL

Love it

11 years ago

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sammie Tifton, GA

my first flight was AA and it was a good one

11 years ago

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eleni galanis

Awesome flights,best airline...thank you..thank you again...!!

11 years ago

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Gerald Hays Layton, UT

The flight was good but they charge for everything. The flight attendants were helpful.

6 years ago

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Roxy Tallahassee, FL

Almost every time I travel with American Airlines the flight gets delayed. Planes and staff are okay.

6 years ago

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Dominic Jeong Durham, NC

I really wish they had more leg room, but overall, the flight experience was alright.

6 years ago

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Adria Riverton, UT

They have been a bit better recently but have had bad luck flying with them due to cancelled and late flights.

6 years ago

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Wing Butler Lehi, UT

This airline is pretty much a bargain hunter’s airline. I wish it was less restricting around bags.

6 years ago

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Customer Saratoga Springs, UT

Customer Service isn’t great. They seem to take advantage of unfortunate circumstances and make you over pay.

6 years ago

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Susanna Collins Long Beach, MS

They had good service. The flight attendants were very nice and they accommodated all of my needs.

6 years ago

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Gerri Long Beach, MS

Fair prices, great customer service, friendly and professional flight attendants. I will continue to fly with them.

6 years ago

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Wislane Noel Tallahassee, FL

Amazing airline traveled with it a lot and I feel like it is worth my money! I like!

6 years ago

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Brittney Miskin Riverton, UT

Their customer service and their flight attendants are often rude and unfriendly. Plus they carry a lot of fees for extras, like luggage and snacks.

6 years ago

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Roberson Salt Lake City, UT

American Airlines is a terrible company, they conduct their business horrendously. Overbooking planes and forcing paying customers of said overbooked planes.

6 years ago

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Todd Homitz Evans City, PA

Prices always seem to be on the high end compared to their competitors. They do have excellent customer service.

6 years ago

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Tony Riverton, UT

Great airline with roomier seats than some like Frontier. Prices are typically a bit higher.

6 years ago

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Lauren Kennesaw, GA

American Airlines is a decent option for flight needs. Prices are not crazy and the customer service is good.

6 years ago

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Jami Howell Farmington, UT

Not the greatest amenities and not the best customer service. Their flight times aren't the greatest.

7 years ago

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Jason Draper, UT

My flights with American Airlines have gone smoothly, but the staff isn’t always the kindness or most helpful.

7 years ago

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Samie Cummings Ephraim, UT

American Airlines is great! It was a very smooth ride, and the customer service was great.

7 years ago

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Rylie Crandall Draper, UT

American Airlines staff was helpful when I lost my bags. I will be flying with them again.

7 years ago

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Evon Manwaring

Service always great, never have issues with plane delays and cancellations. Friendly crew.

7 years ago

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Ponch Thompson South Jordan, UT

We used American when travelling to Europe. They had decent fairs. Good on-time performance.

7 years ago