Name: American Airlines
Rating: 3.3

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Mazi Marcel Womack Cedar City, UT

Great airline. In my experience they have been great. On time and reliable. Great company.

7 years ago

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Beth Farmer Pleasant Grove, UT

I’ve flown American Airlines. Clean planes, friendly staff, complimentary snacks and drinks. Family friendly.

7 years ago

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Dale L Farmer Littleton, CO

I have had good and bad experiences with them. they did try to make it a good trip and for the most part they were very friendly.

7 years ago

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Brittany Bray Springville, UT

We flew American a few months ago and they were great. Perfect customer service!

7 years ago

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Mallory Mesa, AZ

This is a reliable airline that makes their flights comfortable. I got all of my luggage back safely.

7 years ago

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Debbie Aston Alpine, UT

I don't like that you have to pay for everything....luggage, more leg room. food, picking your seat! Seriously what else are they going to come up with to charge you for?

7 years ago

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Mauri Brewer Lehi, UT

Not always the lowest price on tickets but I never have had a problem with the quality of the airlines.

7 years ago

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Grant American Fork, UT

My family and I went to Chicago last Summer, and the seats were very small and uncomfortable, and the airline flight attendants were not very friendly.

7 years ago

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Emma Webster Gilbert, AZ

American Airlines provides a easy, relaxed airline flight with good service and accommodations.

7 years ago

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Rachel B Eagle Mountain, UT

I just flew to California on American and even though I had a connection, the flights were great!

7 years ago

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Sam Ekberg Gilbert, AZ

American Airlines is a great way to travel. With relatively cheap prices, you can go most anywhere in the country, and out of country!

7 years ago

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Irene Anders Folsom, CA

Loved this company when they were US Air. Customer service, fees, and rewards have all declined over the years. Not our favorite to fly.

7 years ago

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Darluap Pleasant Grove, UT

Lots of flight options in the west. Good planes could be updated. Great service.

8 years ago

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Meliame Selu Layton, UT

This airline is good and not that bad. Just a bad experience on one flight going home involving a flight attendant but other than that they are ok.

8 years ago

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Reagan Durfey Pleasant Grove, UT

American Airlines is a good company to fly with the rates are competative. I would fly with them again.

8 years ago

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Kip Fowler Pleasant Grove, UT

I have had numerous opportunities to travel with American Airlines. I have never had a bad experience. They have a great flight for a good price. Snacks are good too!

8 years ago Edited September 14, 2021

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Madge Easton Orem, UT

When we flew to Hawaii, we found some really great deals with AA. The lay over was short and the service was good.

8 years ago

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Tom Pleasant Grove, UT

I like American Airlines. They are dependable, good value for my money and usually on time and great customer service.

8 years ago

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Laurel Van Wagenen Salt Lake City, UT

I love american airlines. I enjoy the helpful service and the soda and snacks that are served.

8 years ago

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Leah Larson Portland, OR

It was so bumpy and stressful and I did not like it one bit. The customer service was miserable.

6 years ago

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Kim Orlando, FL

The assigned seating is a plus. However don't like the nickle and dine you by charging extra for a checked bag.

6 years ago

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Cheryl New York, NY

Ease checking in and very good customer service staff

6 years ago

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Terri Bey Whittier, CA

Terrible at being on time. They were very insensitive to my worrying about getting home from my cousin's wedding.

6 years ago

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Jack

Nobody was happy and it is WAY overpriced. 95% of American Airlines staff used to smile and be congenial. Now, everyone seems in a bad mood.

6 years ago

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Kimsreview Olney, MD

Flight delays and cancellations. Very frustrating and not very customer service oriented. Feels drive. By profit.

6 years ago

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A Ross

Very good in today's cutback flying standards and limited services

6 years ago

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Sam

Very pleasant and friendly, clean comfortable and the food was very good

6 years ago

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Jayson

when they used to give you peanuts to eat, been on others but i like them as never had a problem

6 years ago

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Sherry Price

All good, always greeted with a smile as well as leaving.

6 years ago

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leon levine

adequate service, poor communication. Eventually gets you to the destination

6 years ago

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Glen Williams

It was okay! No where close to being my best airline experience!

6 years ago

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Jim Slatin Henderson, NV

I have flown well over 3 million miles withAmerican; NEVER again; I had 200,000 miles left on my milage and they expired without any notice.

6 years ago

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Anonymous Hyattsville, MD

Perfect staff and easy to navigate website and Mobile app

6 years ago

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Daniela

They did good in everything. I liked. They were quiet and attention.

6 years ago

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Irma Martinez

everything went without delays or problems. Awesome

6 years ago

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Scoop0203

Bad experience with the flight attendant. Rude, uncaring, sarcastic.

6 years ago

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Barbara K. Mooresville, NC

Their customer service is great. However, they could have lower prices.

7 years ago

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Joseph Welch

The smiles from the ticket handlers, and the announcement of whats going on

7 years ago

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Terrence Gray Woodbridge, VA

Good, lower the price for luggage and bigger planes

7 years ago

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Kathy

Decent flight, good process for boarding to prevent back up.

7 years ago

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Dayle Roberts Lake Zurich, IL

Have had excellent service, great flight attendants.

7 years ago

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Henry Manhattan Beach, CA

The service has been eroding over time, flights are packed and schedules behind.

8 years ago

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Donna Langley Humble, TX

Very clean nice employees flights were fine

8 years ago

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Lisa Garrison Mechanicsburg, PA

Price for first class. The regular class seats are way too small for my 6'6" husband

8 years ago

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wolfgang rothen

Different seat options is neat feature. Very reliable.

8 years ago

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Deleno Duncan

It wa great. The stewards were nice and very informative

8 years ago

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Ilene O'Neal San Jose, CA

Purchase a ticket in August to visit St Crouix, US Virgin Island, but due to severe hurricanes, cancelled trip.It's HELL trying to get funds back.

8 years ago

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Lin Cole Fresno, CA

Pretty dependable, trustworthy, prices however are far too high!

8 years ago

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karl Castellanos Los Angeles, CA

ontime if not early most of the time, flights are very smooth

8 years ago

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Jacob Graham Chicago, IL

Average and just run of the mill nothing special and the employees are not enthusiastic or outgoing

8 years ago