SunPower: Read 2,843 User Reviews From Real Homeowners

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Brenda Bloodgood San Diego, CA

Sunpower had my 86 year old grandfather sign a 20-year lease. He died 4 years later and now this lease is the responsibility of his next of kin. Predatory? Beware of this company.

6 years ago

Reply from SunPower

Hello Mrs. Bloodgood, I’m sorry to hear that your expectations have not been met. Upon review of your account, your case has been assigned to Adrian C. Please contact him directly if you have any additional questions. If you need further assistants please send us a direct message. We appreciate your business and truly value your feedback. Thank you.

Apr. 25th, 2020

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Kaustubh Sabnis Andover, MA

Answered all my questions. Promosied to get back to me with a timeline for upgrade.

6 years ago

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Florencio Madera, CA

My dad is very happy with his system. The crew was nice and everyone was helpful.

6 years ago

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Silas Stewart Lake Alfred, FL

They seemed somewhat discourteous and they seemed more interested in passing me off to other companies and that didn't sit well with me.

7 years ago

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Andrew Bond Lake Villa, IL

So far I have appreciated the dedication and determination of the people that I have talked to.

7 years ago

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Sheila Williams New London, CT

They went above and beyond to help me with the instillation of solar panels. The staff was amazing.

7 years ago

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Michael Tyler Durham, NC

They were honest and told me that my house would not be a good candidate for solar.

7 years ago

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Amit Jain Round Rock, TX

They will install it for you but forget customer service and maintenance. I have called them three times in the last 6 months and on the phone they confirm that someone will call back. But that never happens.

7 years ago

Reply from SunPower

Hello Amit Jain, I'm sorry to hear about your negative experience. Providing excellent customer service is our main goal. I have reviewed the call logs on your account. There is no record of you calling in with any concerns to SunPower. Can you please send me a private message with the number you were calling. I will investigate further. We truly do value your feedback and your business. Thank you,

Jul. 18th, 2019

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Svetlana Zhuravskaya

Very good relations between company workers and customers. Promt response for any needs.

7 years ago

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Jerry Livermore, CA

Great planning and construction. Power production is better than estimated. Thanks!

7 years ago

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Frank Ortega Visalia, CA

We have saved a lot with these solar panels. It's nice to know that we dont have to watch our electric bill .

7 years ago

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Angie Johnson Brentwood, CA

Great, quick service. Knowledgeable employees which were very helpful thru the entire process.

7 years ago

Reply from SunPower

Congrats, Angie!

Jul. 10th, 2019

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Paul Rocklin, CA

Technician was great Kept me informed, was professional, respectful and polite.

7 years ago

Reply from SunPower

Thank you, Paul!

Jul. 10th, 2019

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Dinesh Shrimali Pleasanton, CA

Excellent all the way, From start to finish. Timely, Courteous installation & sales. Excellent App.

7 years ago

Reply from SunPower

Congrats! Glad you're enjoying the energy monitoring app.

Jul. 10th, 2019

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Laurel Vawter Oceanside, CA

Provided useful information and answered questions in timely manner. Friendly and helpful.

7 years ago

Reply from SunPower

Thanks, Laurel!

Jul. 10th, 2019

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Kimberly Harris Santa Clarita, CA

Very high pressure post sale. I mean it’s forced upon you at the sale of your home and then they call you every 24 hrs post closing. Way to much

7 years ago

Reply from SunPower

So sorry you had a negative experience, Kimberly. Please feel free to email me if there's anything I can help you with: .

Jul. 10th, 2019

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Wagdy Demyan Ripon, CA

Professional sales person great work fast and clean installation. The system works very well

7 years ago

Reply from SunPower

Thanks for choosing SunPower, Wagdy.

Jan. 22nd, 2019

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Kris C Pawcatuck, CT

Becky was amazing through this process. Everything was easy and taken care of with ease.

7 years ago

Reply from SunPower

Thanks, Kris!

Jan. 25th, 2019

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Linda Dale Eloy, AZ

Their service is horrible. We have been waiting 5 weeks for replacement inverter. Calling SunPower and Solar Tops just gets me the runaround. No one ever calls back as promised.

8 years ago

Reply from SunPower

Hello Linda, I see from your case file that we resolved your inverter issue. We're sorry that you had trouble reaching us previously, and we've since expanded our customer service team to help avoid delays like this in the future. Please let us know if you need anything else.

Nov. 4th, 2018

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Paul Tremblay Apple Valley, CA

After $52,000.00 invested in 2006, my inverters, I have 2, have failed. Sunpower will not talk to me, or even a local installer that I hired, to troubleshoot the problems. THANK YOU VERY MUCH, SUNPOWER. My system stopped producing any power at this time. My options are to replace the 2 inverters, with a new single inverter. Estimated cast $4,000.00 Plus. Sta away from Sunpower. They have NO INTEGRITY.

8 years ago Edited September 14, 2021

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Livia S Shemansky Altadena, CA

We’ve had their panels on roof for over 3 years and they have never worked as advertised. Now they don’t work at all. Does the lemon law cover solar panels. They come out but never get it fixed.

8 years ago

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Jeff Jannarone Belmar, NJ

They absolutely fail at fixing their product in s timely fashion. They took 6 years to replace my failed system. Just in time for the 10 year warranty to expire. When the system works it is excellent. WHEN it works.

8 years ago

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Verified Customer

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Mary Winchester, CA

Because the meter reading is not correct ever

4 years ago

Reply from SunPower

Hi Mary, we appreciate the feedback. I apologize for the issues you had with the meter reading so far. I'd love to provide you with assistance from our support executive team to resolve this issue. When you have a moment, please provide us with your account details. Thank again for leaving a review.

Jan. 12th, 2022

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Verified Customer

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Garry Attridge Alta Loma, CA

Still waiting for the $1200 signing incentive.

4 years ago

Reply from SunPower

Hi Garry, we're sorry to hear that your expectations are not being met. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback.

Dec. 30th, 2021

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Verified Customer

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Suzan Martignetti Rancho Mirage, CA

The install was great the follow up has been terrible.

4 years ago

Reply from SunPower

Thanks for the feedback, Suzan. We apologize for the poor experience you had with the follow-up visit. Please contact us if there is anything we can still assist with.

Dec. 7th, 2021

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Verified Customer

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Lisa Callaway Venus, TX

Problems with my app, problems with incorrect grid info.

5 years ago

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Verified Customer

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Stan Holtman Bakersfield, CA

Their App is not accessible with Voice Over.

5 years ago

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Verified Customer

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Gerard Weick Bay Shore, NY

The system does not seem to work & I have called them at least 5 times & they'd not call back

5 years ago

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Verified Customer

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Jerry

This company's communication is terrible.

5 years ago

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Verified Customer

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Beaver Ingleside, IL

After 3 week still waiting for my dahboard to work.

6 years ago

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Verified Customer

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S McBride

System is not working as it should be. It has been over a month and it still has not been fix

6 years ago

Reply from SunPower

Hello, I'm sorry to hear that your expectations have not been met. Please send me direct message with your contact information, and I would be happy to help you with any questions or concerns you may have. We appreciate your business and value your feedback.

May. 21st, 2020

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Verified Customer

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Shanon christiansen Pacifica, CA

System down too often Comes back on but takes a few hours

6 years ago

Reply from SunPower

Hello Mrs. Christiansen, I’m sorry to hear that your expectations have not been met. We'd really like to look into this further. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback.

Apr. 29th, 2020

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Verified Customer

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Sunny Prescott, AZ

Good units but not enough panels for our needs

6 years ago

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Verified Customer

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Randy Redmond Sierra Vista, AZ

Lack of service. It has been over a month and only have an appt. No repair.

7 years ago

Reply from SunPower

Thank you for bringing this to our attention. Please expect a call from an esclation specialist.

Dec. 10th, 2018

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Verified Customer

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no name Lincoln, CA

Poor customer service. No communication when their software stopped working.

7 years ago

Reply from SunPower

Hello, I’m sorry to hear that your expectations have not been met. When you have a moment, please send us a private message with your contact details.

Dec. 10th, 2018

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Calvin Roberts Celina, TX

Just called for a quote and they could not provide one as Google Earth has not been updated and I have no building plans. Property is less than 2 years old.

4 years ago

Reply from SunPower

Hi Calvin, we are sorry to hear you feel that way. I'd love to help you get a quote from our team. When you have a moment, can you please provide us with your contact information? So, we can better further assist you.

Feb. 14th, 2022

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Arteria's Arts, interior decor Woodstock, CT

Good team, installers were very neat. Staff kept us well informed.

4 years ago Edited November 17, 2021

Reply from SunPower

We appreciate your feedback and are so appreciative of your review. We pride ourselves on our customer service and see your experience was no exception. Please reach out to us in the future with any questions you may have. Thank you for helping us change the way our world is powered!

Nov. 17th, 2021

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Christopher DiBeneditto Sicklerville, NJ

Cath was very helpful explaining how to check my system for any errors

5 years ago

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Ward Freeport, IL

Sun Power is a very efficient company and I would recommend them to Friends

5 years ago

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Mikewills Columbia, MD

I like that sun power is more efficient and a lot easier to install than other companies

6 years ago

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Nancy Bricker Oceanside, CA

Customer service was very helpful. Quick and eager to assist.

6 years ago

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Pedro salcedp Elmont, NY

Very efficient and cortecios personal I will recommend to any one

6 years ago

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Gerard Duffin Yuba City, CA

Maria was most helpful in a very professional way. ThankYou Maria

6 years ago

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Walter Nealy Angier, NC

I really like Gabe he treated me with great concern about my house going solar

7 years ago

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Daniel Steinhauet Sonoma, CA

Very good experience from the Sales person, Project Manager and Installers.

7 years ago

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Patty Stockton, CA

Our experience was good. They answered all of our questions. I would recommend them to anyone.

7 years ago

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Jeremy Sacramento, CA

Bruce is excellent! Great service, punctual, and informative.

7 years ago

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Jeanmichel daniel Fresno, CA

Overall my experience with sun power was disappointing. I really like the product but not too happy on the follow up.

7 years ago

Reply from SunPower

We're glad you are happy with your system, Jeanmichel. Please reach out to us via private message so we can answer any of your follow-up questions.

Aug. 5th, 2019

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Perry Nguyen

Competitive, although premium, pricing. Top notch system, fast install.

7 years ago

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Archana injineri Tracy, CA

Bruce is very nice and humble person! It was great to have him here!

7 years ago

Reply from SunPower

Congrats on going solar.

Jul. 10th, 2019

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