SunPower: Read 2,843 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star_border

Rick

They were informative and were able to prove there claims

5 years ago

check_circle

Verified Customer

star star star star star_border

Ghassan Attar

Professional staff and seems to work quite well

6 years ago

check_circle

Verified Customer

star star star star star_border

Marjorie M. Oshiro

Good Service & Professional Installation

6 years ago

check_circle

Verified Customer

star star star star star_border

Michael Romedy

They supported the product after purchase.

6 years ago

check_circle

Verified Customer

star star star star_border star_border

Conservative Penn Valley, CA

I wish the app was more real time rather than 2-3 hrs behind

6 years ago

check_circle

Verified Customer

star star star star_border star_border

Dalesincal Concord, CA

Great product, service and installation slow or poor responses.

6 years ago

check_circle

Verified Customer

star star star star star_border

Peloton Riders Santee, CA

Service has been good just wish we had more panels

6 years ago

check_circle

Verified Customer

star star star star_border star_border

Barbara Andersen Rancho Mirage, CA

System is not working well at present. Not sure if it's Renova or SunPower.

6 years ago

check_circle

Verified Customer

star star star star star_border

Charlie South San Francisco, CA

Overall very happy, monitoring tool could be better

6 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

anonymous Palm Desert, CA

had faulty inverters and cost me 2 1/2 months of energy capture as no one realized this was a problem!

6 years ago

Reply from SunPower

We value your feedback and would appreciate an opportunity to review your concerns in greater detail. Please send us a private message with your contact information so that we may further assist you.

Aug. 4th, 2020

check_circle

Verified Customer

star star star star star_border

Anonymous

Like my solar power system, works great thank you.

6 years ago

check_circle

Verified Customer

star star star star star_border

McKelvey Shingle Springs, CA

Love the panels some issues with installation

6 years ago

check_circle

Verified Customer

star star star star_border star_border

David Hostetler Algonquin, IL

APP is terrible it’s consistently not working or several hours late

6 years ago

check_circle

Verified Customer

star star star star star_border

Jack Spring Valley, CA

Went out of their way to ensure my needs were met

6 years ago

check_circle

Verified Customer

star star star star star_border

Russ A. Temecula, CA

Great install team, but not sold on sales

6 years ago

check_circle

Verified Customer

star star star star star_border

Henderson

Solar works as expected but their monitoring app sucks.

6 years ago

check_circle

Verified Customer

star star star star star_border

Alan

they did a great job at a reasonable price

6 years ago

check_circle

Verified Customer

star star star star star_border

Antonio Macomb, MI

The actual solar panels and back up battery are top notch.

6 years ago

check_circle

Verified Customer

star star star star star_border

Sure. Sandy Jones, Tucson Tucson, AZ

Great job - took a long time. Maybe not their fault.

6 years ago

check_circle

Verified Customer

star star star star star_border

Patricia Buller Bakersfield, CA

Very good. Any issue has been handled timely. Once only

6 years ago

check_circle

Verified Customer

star star star star star_border

Joe Palm Desert, CA

They are a bit high in cleaning solar panels.

6 years ago

check_circle

Verified Customer

star star star star star_border

Dennis Palmer Lake Havasu City, AZ

So far we're producing about twice the energy we're using

6 years ago

check_circle

Verified Customer

star_border star_border star_border star_border star_border

The sun is your best friend .

They are made well. The sales person Tim was a very professional salesman , and was not a pushy person , i like that .

6 years ago

Reply from SunPower

I'm happy you had a good experience.

Apr. 17th, 2020

check_circle

Verified Customer

star star star star star_border

mike Wilt

good system reliable, good performance no breakdowns

6 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Fix our electrical panel box

Our electricity keeps blowing out and you guys say you'll fix it still haven't heard back from you guys

6 years ago

Reply from SunPower

Hello Customer, I’m sorry to hear that your expectations have not been met. We'd really like to look into this further. When you have a moment, please send us a private message with your contact details. Once I have your account information, I can have an Executive Service Specialist reach out to you to discuss your concerns in detail. We appreciate your business and truly value your feedback. Thank you

Apr. 3rd, 2020

check_circle

Verified Customer

star star star star star_border

Bill

Good quality and service and reliability.

6 years ago

check_circle

Verified Customer

star star star star star_border

S. Garcia

The quality of the solar panels are great.

6 years ago

check_circle

Verified Customer

star star star star star_border

C.Zausa

Great Customer Service, Best Warranty on Solar Panels.

6 years ago

check_circle

Verified Customer

star star star star_border star_border

Gonzales Roger

Poor online monitoring tool. It's mostly not functional. Useless.

6 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous

Good product. Installation could have been done better

6 years ago

check_circle

Verified Customer

star star star star star_border

Grant

I love the panels but there software is terrible.

6 years ago

check_circle

Verified Customer

star star star star star_border

Shailesh Khanal

Timely implementation, online monitoring

6 years ago

check_circle

Verified Customer

star star star star star_border

Tom Z Grass Valley, CA

Everything great except monitoring software app

6 years ago

check_circle

Verified Customer

star star star star star_border

ML

not covering the amount of electric they stated

6 years ago

check_circle

Verified Customer

star star star star star_border

Vinod

Very good experience and product quality

7 years ago

Reply from SunPower

Thanks, Vinod!

Mar. 22nd, 2019

check_circle

Verified Customer

star star star star_border star_border

Jay Tyson

They make a good product, but the customer service has been poor.

7 years ago

Reply from SunPower

Thank you for the feedback, Jay. I'll reach out privately to see if we may better assist you.

Feb. 6th, 2019

check_circle

Verified Customer

star star star_border star_border star_border

Odle Chico, CA

Repeated poor communication with customer, made design changes without customer approval

7 years ago

Reply from SunPower

Sorry to hear this, Odle. Let us know if you need further assistance.

Feb. 6th, 2019

check_circle

Verified Customer

star star star star star_border

Anonymous Martinez, CA

We were many weeks of non reporting on line.

7 years ago

Reply from SunPower

Please give us a call at 1-800-SunPower if you need any assistance.

Dec. 19th, 2018

check_circle

Verified Customer

star star_border star_border star_border star_border

terrible Mira Loma, CA

you have not ever come to clean the panels as you said you would once a year... guess how many years we have had them?

7 years ago

Reply from SunPower

Hello, when you have a moment can you please send a private message with your contact information? Once we have that we will have an escalation specialist reach out to you.

Dec. 10th, 2018

star star_border star_border star_border star_border

Bob M Livermore, CA

This is the worst company I have ever worked with. Over 6 months since signing and they can not get it together. Still no solar and no end in site! Do yourself a favor and go with someone else

4 years ago

Reply from SunPower

Hi Bob, we are truly sorry for the experience you had so far with us. I understand how frustrating this is for you not to have access to solar energy for 6 months. I'd love the opportunity to restore your confidence in SunPower. When you have a moment, please provide us with your account details. So, we can have support executive specialist contact you for further assistance.

Dec. 20th, 2021

star star star star star

Gloria Merino Vacaville, CA

Impressive, had all the answers to my husbands questions. Fast, respectful of our home.

4 years ago

Reply from SunPower

We are delighted that we could provide your family with a positive experience and answer all inquires made. It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. Please reach out to us in the future with any questions you may have. Thank you for helping us change the way our world is powered!

Nov. 17th, 2021

star star star star star

yanyan tan Fresno, CA

kent has a great service, professional and very nice people. Can recommend to others.

5 years ago

star star_border star_border star_border star_border

Erick Rivers Los Angeles, CA

Worse customer service. Don’t have a problem because you’ll never get a supervisor to help you and they DONT MONITOR YOUR SOLAR AS THEY PROMISED when they sell their products.

5 years ago

Reply from SunPower

Hi Erick, I apologize for the experience you've had with us. When you have a moment, please send us a private message with your contact details.

Apr. 27th, 2021

star star_border star_border star_border star_border

The Cats Meow Staten Island, NY

I set up a virtual appointment. I sat there and waited and no one called. I sent an email saying I was never contacted. I never received a reply email. What a garbage company.

5 years ago

Reply from SunPower

I'm sorry to hear about your missed appointment and would like to review this further to determine the reason behind why you were never called. Please send me a private message with your contact information and details of your appointment so that I may escalate accordingly.

Mar. 16th, 2021

star star star star star

Raffaella Marsh La Mesa, CA

Very professional and very helpful. Got disconnected took the time to call back and text me

5 years ago

star star star star star_border

Alvaro Nunez Orlando, FL

Excellent service and product, its the best choice anyone can make in order to save loney and our ecosystem

5 years ago

star star star star star

JamesGarrett12 Fishers, IN

SunPower went super smooth, everyone I’ve talked to was very kind and the prices were fair.

5 years ago

star star star star star

Gary Schmidt Santa Barbara, CA

Cath was very helpful. She emailed me my solar agreement right away. Thanks Cath, Gary Schmidt

6 years ago

star star star star star

shelly munoz Dixon, CA

Edel was quick and professional and kind and helpful I hope I spelled your name correctly

6 years ago

star star star star star

Connie Krc Litchfield Park, AZ

Sandra C provided excellent and professional service with our need for technical assistance.

6 years ago

SunPower Reviews