Name: Comcast Xfinity TV
Rating: 2.3

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Debora Solis Philadelphia, PA

Comcast is a complete joke you pay your bill and they still disconnect your service and of course you can't ever get ahold of anyone to handle the issue and this 24-hour seven-day-a-week thing they have is a joke also I am leaving Comcast I'm going with someone else I have been fighting with them for three years and getting nowhere

6 years ago

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Leah Borrino Sacramento, CA

Best option we have for our money's worth, but it randomly decides when it wants to work and when it doesn't. If you have another option, I recommend going for that instead.

6 years ago

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Comcastsucks Acton, MA

Absolute garbage. Terrible service and customer service. Have had nothing but issues and problems in the 6 months we’ve had service. Had techs come out multiple times and “fix” the problem. Still nothing. Poor poor quality

6 years ago

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Robert Congdon Denver, CO

Absolute worst cable company ever. They didn't want to pay our local sports provider for services, so now I can't watch my local NBA or NHL teams. For the entire year. No games televised at all, except for a handful of nationally televised games. Both teams are playoff bound, and I'm missing the entire regular season. Inexcusable.

6 years ago

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Cynthia Coleman Scottsdale, AZ

Customer service. I was sent a request to review a call service request and I received a phone call back from Eric. He advices and an account specialist would call me back Friday afternoon. After 5:00 pm I got a robot call from Comcast. The system didn’t record my responses and only said “I’m sorry I cannot....

6 years ago

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Ashley Nelson ,

Horrible service. My internet has been messed up for a week and I've been on non-stop calls and chats with comcast with no avail. Constantly hanging up on me, not responding, passing me on, dropping calls, no answers, etc. It's been exhausting and still no help despite hours and hours of contact, even through email. Would NOT recommend.

6 years ago

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Jennifer cathell Signal Mountain, TN

Slid in 120 dollars of extra charges on my bill for data over usage then autodrafted a ton of money. Officially making the switch to EPB so I will no longer have to deal with hidden charges and incompetent agents who are of no help. And I see from a ton of reviews that you guys have crap ratings from other people for the same reason!

6 years ago

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RighteousReveiwer747 Hummelstown, PA

Poor Brian. Who ever thought you would be such a failure to charge these prices for such poor quality. Such a shame, i guess you're proving the doubters right. Maybe try providing good service and maybe people would stick around with you.

6 years ago

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Roy Chica Jacksonville, FL

Ordered a movie, its a 48 hour rental and shows we have til today at 6pm to watch it. My wife watched it fine yesterday and today I went to watch it since its still available until 6pm and it says I need a subscription. Called and still on the phone after explaining just to be transferred.

6 years ago

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Herbert L Knowles Bloomfield, NJ

I called 4 times never returned calls had to call them back. People don't speak English and I am a old US Marine's and these guys make no sense asked to talk with a Supervisor they refused and I never got my problem fixed. Where's the Supervisor and I'll be going someplace else unless problem is addressed.

6 years ago

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FRANK DABAJA Westland, MI

* ONCE MY CONTRACT EXPIRED . WITHOUT NOTIFICATION MY INVOICE NEARLEY DOUBLED *ON THE PHONE FOR 45 MIN TO GET MY ISSUE SOLVED AND NO RESULTS * THEY RFUSED TO CREDIT ME *THE WORST CUTOMER CARE LONG WAIT *CAN SOMEONE HELP

6 years ago

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Lynda Stockbridge, GA

We had Comcast for about 25 years in Utah. Fairly good service there. But when you get their CS in the Philippines it is a disaster. They pass you from person to person and never answer the question or provide help. The call center in the Philippines needs true training.

6 years ago

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Debra Vero Beach, FL

I just found out Xfinity moved TCM to another package so of course u have to upgrade to get that channel an now ID has been dropped from basic package on Xfinity sounds like it’s time for me to b checking out a dish company

6 years ago

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Randy Layton, UT

Very bad customer service. Wanted to get there prepaid service because I didn't want a contract. But got told very rudely that unless I signed a two year contract. They would not run a line to my house... So why offer a service if they can not provide it? Lost my business...

6 years ago

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Tory Longmont, CO

Company didn't inform you on payments causing the consumer to not be aware of charged present or charges from previous home instead they make you check but it happens every so often so by the time you know it's to late the company doesn't care for its customers but instead wants money that you weren't aware you were paying for

6 years ago

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Curtis Getz Bensalem, PA

Seniors here & on fixed income,comcast in HIGH enough now Another Rate Hike. Some Government Agencies should follow all the money.. Can't wait to CUT THE CORD COMCAST can gooooo away like the 8 track tape.....Just Corporate GREED.

6 years ago

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Melissa Waynesboro, VA

I recently experienced a separation with a roommate who had comcast in his name. When he left , he took his equipment and turned it in with an unpaid balance. I am unable to open an account in my name with the same address until HE pays his bill. Because I have been a point of contact on the account I too an responsible.

6 years ago

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Chris Terry Lansing, MI

I was with comcast for 2 yrs, never had an auto pay, then one day they decide to take an unauthorized payment, i contacted them, and even though they acknowledged that they made a mistake, they still refused to give me my money back, and for that reason, i am no longer a comcast customer, they can take their services and shove it

6 years ago

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Kevin Holland Marlton, NJ

2 days in a row, technician never showed up. Absolutely appalling !!! And zero remorse from any of the 5 customer service employees I talked to, including 2 supervisors. I will be cancelling once my contract expires without a doubt.

6 years ago

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Morris Holcomb Soddy, TN

The service is terrible, I constantly have problems with my cable boxes, almost daily there are issues with these boxes. Im shown things I can view for free previews, but when I try to look, not available for me. Stop sending them to me. This service sucks.

6 years ago

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Stacey Hoppe Howell, MI

I called to get help keeping my bill about the but also keeping my same channel lineup. I must not have understood the man I was talking to and we now have something we don't want and get back what we had. Very dissatisfied!!!

6 years ago

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Denny Tavares, FL

Your service sucks. I had no choice in what service I was able to get. This company has louder customer service and terrible reliability. No internet service tonight and when I called they tell me it will be Oct 29th till I get service again.

6 years ago

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Lolu Falling Waters, WV

I have moved and visited a number of states. In each state I've tried different service providers. I can honestly state that Xfinity is the worst service provider I've ever encountered. In fact I feel confident enough to say Xfinity is THE worst company I've ever dealt with.

6 years ago

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Jim D. Santa Fe, TX

Comcast sucks. I signed a 12 month contact and 4 months into it they switched TCM to a different package so they could charge me another $10.00 dollars a month. So the way I look at it they broke the contact giving me the right to go back to directv. I will never do business with Comcast again. They Suck!!!!!!!

7 years ago

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Jason LeGore Sandy, UT

Comcast is awful. You will pay more money for less service and then spend more time on hold or weaving through their terrible app/phone tree because they don't have enough actual people to handle the issues stemming from their horrible service.

7 years ago

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John Ann Arbor, MI

They mess up billing. Then they mess up by “misinforming” you of how much to get them to go away multiple times. Hoping last payment was it! Not likely, but hopeful. Avoid like the plague! Don’t let Comcast into your house, business or area!

7 years ago

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David Tindall Glen Allen, VA

They will not carry the ACCN so a 20 year customer is forced to go to FIOS. They violated a rule of customer service - give your customer a reason to feel like they have to leave.

7 years ago

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JB East Hartford, CT

Xfinity is the worst cable company ever. We are constantly losing internet and cable and having to reboot our system. When we call customer service all they can do is send someone out. After an hour of frustration on my end the internet reconnects and then service appointment is canceled.

7 years ago

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Ashley Solomons, MD

Unfortunately, we didn't have a choice of provider and HAD to go with Comcast. If you have any other option, I strongly recommend going with ANY other company. Our TV is consistently freezing, and it is extremely frustrating. 😡

7 years ago

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Jerome Hunsinger Knightstown, IN

If you don't mind them to keep raising your monthly fee every other month after your agreement ends then you will like them just fine. They keep raising monthly fee $20 every other month. At $259.00 per month now!!! Only 250 internet. Security feature has not worked for two years.

7 years ago

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Todd King Arlington, TN

Comcast partnered up with Movies Anywhere and they're employees know absolutely nothing about it. They're zero help and lost over 300 purchased movies. Comcast is the absolute WORST company when it comes to customer support or speaking with someone who actually lives on your continent.

7 years ago

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Jenn Vancouver, WA

Horrible!!! They lost 37 movies i purchased over the past year. I was moving called to have them Transferred my service, instead they disconnected it. It’s Been 3 months still fighting with them to get the money back. It totaled $720.00

7 years ago

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Ilona Philadelphia, PA

If there would be no star, I'd put that. You always have to pay attention to what they charge you. Every other month that change you some extra, then you call and they apologize. Are you kidding me?! Dont change me extra in the first place.

7 years ago

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Valerie Des Plaines, IL

If I could give a negative number I would. The lack of customer care from the actual business end of Comcast is the worst in any company I have had to deal with. They only let there call centers which are mainly out of the country take the heat for their lack ok customer care. DO NOT be like me DO NOT get them to be your device for anything.

7 years ago

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RK Baltimore, MD

Worst customer service I have ever experienced. Their internet/cable has a lot of problems, they have screwed my bill every month (overcharging), they have started charging repairs as "new installation," and customer service reps refuse to actually listen to the issue and just throw out guesses.

7 years ago

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Becky Fruitport, MI

Comcast came to my door offering service. I signed up for internet service. It never worked. They wanted me to keep paying for service that never worked and service fees. Had to drive the modem back to one of their stores! A complete waste of time and money. Would never recommend this company.

7 years ago

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Michael

Horrible company!! They will charge you for channels like Cinemax and then just take it away. Doesn’t matter that it’s part of your contract!! Unbelievable! Worst customer service. Will definitely check options of other providers in the area

7 years ago

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Zack Naples, FL

So recently I was doing some gardening and cut the cable(rg11) that was supposed to be buried 18" down but instead was buried 5" down. Then they came to replace it with a new wire without informing us. They just showed up and started working.

7 years ago

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Thomas E Turner Ogden, UT

Been with Comcast since 1988 and keep getting the yearly increase. This year increase as usual but NO relief from Comcast as to billing. Appears being loyal means nothing. Most likely will pay early out fee and find another carrier.

7 years ago

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Manny Houston, TX

On demand never works. Over all on demand doesn’t ever work only works for a couple days and then it stops working for months. Issue never gets resolved. They keep taking off channels that were once included in the package and are supposed to be free. It’s way over priced.

7 years ago

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Gregory Michael Duncan Bellevue, WA

The three services go out about a day each month. When you try to get them to tell you what it would cost to go to only internet, they either hang up (ok maybe put on perpetual hold) or send you to a person who tries to keep you from leaving. I did not want to leave, just get rid of phone and all but basic TV.

7 years ago

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Kim North Providence, RI

I had to move out of state due to reasons beyond my control, Comcast fee'd me with early termination fees because they couldn't provide me service where I was going to.. I was a Comcast customer for 18 years and that's how they treat their customers.

7 years ago

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FLORIN Gafencu Flat Rock, MI

Bought about 30+ movies on demand thru 4 years of being with Comcast. Am moving to a new location and Comcast said they don't service the area and I will loose all my movies. Their is nothing that they can do about it. And they are sorry for my lost movies have a nice day. They don't care anything but themselves.

7 years ago

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Cat Elmer, NJ

They will not honor my loyalty discount or any other discount. They tried to offer a senior discount knowing I’m not eligible so I asked if they could give my grandmother the senior discount instead. And they said she’s not eligible Customer service is very rude I will look for another provider for service

7 years ago

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Frank Syracuse, UT

Fees are too high and keep going up. Explanations from customer service are canned answers. Paying for packages that do not want. Company won't let the customer buy the equipment, therefore, the customer is paying for infinite rent payments.

7 years ago

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Joe Cerniglia Springfield, VT

Sent back ALL equipment have receipts for EVERYTHING Comcast call me says we did not ship back the equipment. twice now I have been on the phone explaining with serial numbers from receipt. Worst company to deal with will not go back.

7 years ago

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Melissa Baltimore, MD

My experience wu Comcast was so horrible I wouldn't recommend it to anyone ever again. The customer service department don't know what they are doing , you always get the run around hearing a different story from 5 different people before you could get any result to your problem.

7 years ago

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Shannon Lowe Laurel, MS

This company charged my mother a early termination fee over 150.00 because she unexpectedly had to move into a nursing home due to health reasons . I explained the whole situation and asked them to please waive the fee because she is very stretched for money but all attempts failed they then turned her over to collections good job comcast

7 years ago

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Jordan Fort Lauderdale, FL

Service is always going in and out and takes over a week for things to get fixed. Always havig service interuptions and worst times and unable to handle high volume. Costumer service spends 30mins of your time to just tell you they will send a tech out 5 days later while you are at work.

7 years ago

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John OKeefe

They do not care about anything. Called to upgrade my account, the rep was very nice. Said that the 40$ service call will be waived. Appointment came 2 days later, called up, and no waived fee. Spoke to the manager and basically blew me off. Will be looking into getting DirectTV in my area.

7 years ago