Name: Comcast Xfinity TV
Rating: 2.3

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John O'Donnell Fruitland Park, FL

Been a customer since 1999...Comcast SUCKS...Their Prices STINK...Their customer service is non-existent....Their Cable skips all the time, and the voice NEVER matches the picture. They are a monopoly, however, and can do and charge whatever they want to. If I could, I would rate them a MINUS 10. DO NOT select Comcast as your provider.

11 years ago

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Charles Colyer Lafayette, CO

X1 is the worst, our phones, internet, TV are alway down. Or you can't change the channel on TV. I think last week we were down a total of 8 hours, but will we see a credit? NOT!

11 years ago

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Michael Thurston Washington, DC

My experience with Comcast will have me FOREVER staying away from them. I prefer over the air, regular antenna TV before I will use another Comcast product. I, and my family and friends, have had such hardship with Comcast that they are dead in our family. They will forever rate a "0".

11 years ago

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Pam Kitchen Lawrenceville, GA

The price kept going up. Having to pay for hd boxes when I have to have them to use the service. Charging for everything and then some. The price of cable is so outrageous no matter who you go with. I have the internet with Hulu and Netflix. $60.00 for all three and will never be a cable customer again.

11 years ago

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Carolyn Manteca, CA

I pay way too much and get very little. I've been complaining for 3 months that my internet is really slow and I pay for the very fastest they have, finally they send out a service guy and he finds nothing wrong so there ya go it's just bad service nothing else!

11 years ago

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Renida Pavia Taylor Lansing, MI

Comcast is terrible! They don't provide consistent delivery of service and when you call them, even when it's their equipment they charge you for repairing their crap.... and the price is outrageous. i'm looking now for an alternative.

11 years ago

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Dan East Brunswick, NJ

Confusing bills that constantly are changing. Basically forced to get a phone line or the price is higher! Hard to understand customer service reps. Will be looking to change providers when the contract is up.

11 years ago

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John Rockford, IL

The absolute worse company to deal with. Sneaky charges they don't tell you about, confusing packages they offer and down right lie about. Try and push the "Up button" and you get nowhere. Most people would be in jail for doing what they do.

11 years ago

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Robert Baird Leesburg, FL

Comcast has always been customer service deficient. The people that answer the phone most times have no idea what is going on. They have canceled service appointments without telling me. Then having to wait a couple days for another appointment. The prices change on their whim. Unfortunately they are a monopoly in this area so nowhere to go.

11 years ago Edited September 14, 2021

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Helen Gavoe Hattiesburg, MS

My first year was fine, then I did Movers Edge and nothing has been right since. Billing has been incorrect, I get a different story every time I call in. No two CSR's say the same thing. I lived on a fixed income and every dollar has a purpose. To call up and go thought BS about billing every month is stressful and time consuming.

11 years ago

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Sue Hartley-Bauhof Morrisville, PA

After my contract was up I called Comcast to down grade to a double play because I don't use the phone and Money problems make it hard to pay the bill. They said that I can't down grade once I have a triple play. I think that is horrible. I plan on moving soon and I will be going to Verizon if Comcast doesn't work with me.

11 years ago

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Barbara Beaird Shreveport, LA

"Thank you for choosing Comcast." I wouldn't willingly choose Comcast if THEY PAID ME. Their people are arrogant and uninformed and their so called service is a joke. They've earned their title of Worst Company in the World.

11 years ago

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Dave Weaver Buchanan, MI

Every time this pops up im going to remind everyone you wont return my calls. Thinking of organizing a boycott of your media. The customers cable money allowed you to be in that position, and you promply forget the customer is always right.

11 years ago

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marianne Streamwood, IL

i cant wait until my year ends with comcast they lied to me from the start and no one will help me when i call....they also sent me a letter saying my internet was upgraded and i think it is slower now than before...and my 80.00 a month bill went up to 220.00 nice way to keep customers

11 years ago

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larry patterson Murfreesboro, TN

They have the best internet ever but there to high on it 130 dollars for a dieing man is to high mthey haventhemworest couster mer support people ever me I. D fire the hell out of them I can , t tell umeverything they done to me we, d be here all night they suck,,, but they do have good stuff

11 years ago

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Jackie McGettigan Valparaiso, IN

I have comcast double play after 1 year my rate went up over 50.00. My internet is no better that when I had a DSL connection I swtiched because of issues with satellites loss of signal and various other problems. I hate comcast customer service. I am seriously thhink of pulling the plug on the TV

11 years ago

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Debbie McKaughan-Martin Mcminnville, OR

They are over priced for what you get. They suck you in with what you think is a good deal the when you want to down grade the lower package is higher than the current one you have. They monopolize areas so you have to get their internet. Would never have bough my home had I known this. They are a rip off. Would NEVER NEVER recommend to anyone.

11 years ago

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Bob Bintliff Saint Augustine, FL

I no longer watch TV at all because of Comcast. I would rather have no TV than Comcast TV. They always charge much more than what they say. Comcast charged me rent on my own equipment. They charged me for services I did not sign up for or want. They use trickery and deceit on promotions. Comcast customer service is terrible. I HATE Comcast.

11 years ago

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Peggy Lott Cisko Miami, FL

It's a darn shame we pay almost $150 a month or more for our internet or cable service and are phone and it's a shame that I can't even watch a full football game of full newscast or even a movie anymore they say they're updating updating and updating what were the hell is the update at stop messing around with our money and get your s*** together

11 years ago

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Thomas Lettrich New Kensington, PA

Overall my experience has been great!!! I gave it a 9 because sometimes the wifi is a little slow. Other than that, love the service

11 years ago

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Jo Thomas Villa Park, IL

comcast may say they honor their so called price lock guarrantee but since i signed up for it my cable bill has gone up every month after the first month. this has happened everytime comcast guarrantees any kind of price. if it is for one year you should get the same price for one whole year, NOT ONE MONTH!

11 years ago

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Patricia Gatlin Cape Coral, FL

run, far far away from these people...had them 25 yrs..left them and was still stupid enough to go back...they cut off service to my home w/o notice ...had it for my hubby who is crippled,and they didn't like me saying I would not pay them $500.00 when I had contracts for $109....

11 years ago

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RICHARD CRITES Halethorpe, MD

THE PRICE THEY TELL IS NOT WHAT YOU BILL IS WENT IT COMES CALL THEM UP AND ALL YOU GET IS A RUN AROUND I HAVE HAD THEM FOR 26 YEARS YOU DO NOT CARE ABOUT THAT COMCAST SUCKS BIG TIME GOING TO CALL TV A HAVE THEM TO LOOK INTO COMCAST

11 years ago

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amanda Middletown, NJ

i got a two year contract and after one year the price changed more them i was told in which i wasnt told the price would change after a year. Service is always interrupted. boxes have to be reset everyday. internet goes out at times.

11 years ago

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Vonda Logansport, IN

If you have a problem, you have to talk to so many different people. Start over every time and they don't really care how much trouble they are causing you. Never did get the credits I was suppose to. Wish we had better costumer service and they fixed the problem before you had to call back everyday!

11 years ago

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Eadie Colonia, NJ

I had intermittent Internet for 2 months. I have had 3 techs to the house and endless phone calls to support in the Phillipines. Finally, today, they discovered the problem. It was another house (91 Woodbridge Ave) when the main box is located. If I had a choice, I would get rid of it! Worst customer service ever!

11 years ago

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Carol Poirier Granby, MA

They are horrible. They do not correct the problem the first time and have to keep coming back out. I still have problems and I am just tired of calling them. I can't deal with it anymore. Service has gone down hill since cable started many years ago. I really wish there was some good competition.

11 years ago

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Nancy Cardwell Weiss Sanford, NC

i feel u need to have package's that, people who r on ssi, or low income,,u charge so so much!!! if u could lower your price's then i could may-b get tv 4 my g-son an daughter,,an pay monthly,, but i have checked an u r to expensive!!

11 years ago

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L Wms South Hill, VA

My internet service with them is fair.But the cable tv is lousy worst I ever had. They took my most watched stations away after three years and told me I was getting stations I wasn;t paying for. I have to pay more to get them back. No movie chanels at all'

11 years ago

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roodlyne pierre Fort Lauderdale, FL

The worst customer service in the world (universe). when you talk to them on the phone, one"s telling you one thing and the other telling you something way different when you them call back. They'll tell oh yeah you can definitely do this, I'll but a note for you and you call after they tell oh no we cant do that...... they are full of it!

11 years ago

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Georgeanne Hardesty West Lafayette, IN

Poor customer loyality. They just don't care. Foriegn customer serivice reps adds to the difficultly with poor language skills and script in hand. Outages at all times and days, again they don't care. If there was another good option, I would go to them. YEARS of frustration.

11 years ago

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Mary Westville, NJ

I think comcast should let the customer decide what channels they want, and lower the price all people cannot afford 145.00 a month for triple play.And customers should not have to pay for a service call it should be included in the over priced monthly charge, I wish I could get Verizon FIOS in my area

11 years ago

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David Johnson District Heights, MD

This is my first time and last time having a account with Comcast. After calling and having a tech come out change the router, install a antenna my service became worst. Signals breaks up on TV, picture freezes and internet connection continuously drops all day. By far the worst service I ever had.

11 years ago

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Bily Sacramento, CA

At first all was good- now not so much- my once $79.00 service plan in now $221.00 and I have changed nothing. I am now looking for a more price efficent service- $221.00 is way to much to pay for basic tv and internet..

11 years ago

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marsha bishop Saugus, MA

I am a senior on fixed income, have basic cable and internet, thats it and I cant afford it anymore. 3 people in my complex had o shut their cable down, how sad is that? you need to revamp the system and maybe have us select what stations we want and pay accordingly

11 years ago

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Sherry Yeagley Kaas Pottstown, PA

Way to expensive...but what is a person to do. Truthfully thinking of dropping cable and just using internet and Roku.. Never answer my house phone so I don't care if I lose that. If I can teach my husband how to use the Roku I will be just using their internet

11 years ago

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Barb Hart Port Huron, MI

Way too expensive have channels that I dont even watch most are stupid shopping channels, they need to let the customers pick the channels they want and not the package deals. Last time I called the customer service was very rude and treated me like I was stuipd. Looking into dish or driect tv will be changing over by the end of the year.

11 years ago

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TSpurlock Hinesville, GA

I just have to say I am paying a lot of money and I don't get all of the services that I pay for. When you try to get it fixed, it does not work. Winning a losing battle. Also getting charged for additional GB and not just being able to upgrade without getting phone service should be changed.

11 years ago

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Ed Hall Lewes, DE

The first company that comes along to stop this renegotiation of your service every twelve months is going to mop the floor with Comcast. If I had to renegotiate with my electric company every twelve months, I would switch to Natural Gas. What a preposterous way to do business.

11 years ago

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Joel Martinez Chicago, IL

My point is why we have to pay more for channel internet that know coming whit the package.please give to all good costumers a break please.We know that we have to pay for the services, take a minute and revue the prices and a just then so people can be HAPPY!

11 years ago

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Mary Thompson Calumet City, IL

I hate Comcast/since they switched to Infinity,the service is terrible,and the prices are very high.You can hardly get through on the phones,and get any help,and if the system is down,and you have to get help,to pay over the phone,they charge $5.00.!!!

11 years ago

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Janet Burt North Augusta, SC

I like Comcast but feel it is way over priced!!!! Every time I turn around my bill is going up!!! No Cable is worth what I Pay Customer service is terrible to deal with also!!!!!

11 years ago

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Richard Reimer Howell, MI

Comcast internet sucks big time they don't deliver but make promises and then they lie about it! If I had a second choice in my area I would be gone but Comcast knows there is no other choice so they can steal from their customers every day without repercussions! THEY SUCK!

11 years ago

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Q Kelly Hallandale, FL

One Of their representatives contacted me telling me that my contract was coming to an end I informed her that I want it my bill lowered because I no longer have a need for cable television packages she became agitated Buy this and hung up on me I received disturbing messages about a family member I ended up having to have emergency surgery as I am still recovering I got a notification from my bank that I am being charged $179.99 I have never agreed to any changes on my account

5 years ago

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Anthony Pelchat Atlanta, GA

The internet service is good, but the company is horrible. Forced subscriptions and annual rate hikes, along with unrealistic data caps that you cannot properly monitor. If it wasn't for the fact that they have solid internet service, I wouldn't recommend them to anyone.

5 years ago

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Doug Foerch Libertyville, IL

Could be a 3 1/2 stars. They are fairly good about communication and getting out to your house to help. The worst knock is that is cost quite a bit. They can really nickel and dime you on their services.

5 years ago

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Ben P. Vancouver, WA

This service is extremely expensive and they raise your rates after the first year. You have to be very careful because you will be impressed with their good rate, and then all of a sudden they start deducting larger and larger amounts of money from your account.

5 years ago

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merissa white Battle Creek, MI

Had Comcast for years, always enjoyed it,but seems rates keep going up and up. Got to the point it wasn't worth it anymore. Especially with the extra $10 in random fees for having it and sports that I didn't want nor watch.

5 years ago

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cheryl yeary Denver, CO

I like Comcast Xfinity TV. They have a lot of options when it comes to watching TV. Their prices are good if you are bundling with the internet. I recommend them to anyone.

5 years ago

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Juan vega Waterbury, CT

I’m being a xfinity customer for a while and my personal experience with the customer service is been bad I think that with the kind of money they charge it’s should be a better customer service

5 years ago