Name: Comcast Xfinity TV
Rating: 2.3

star star star star_border star_border

HLG American Fork, UT

Still have Comcast for Internet and TV. Used to have phone service. The product/service is a good one. The main problem is price creep. After the first year the price keeps going up. If the price were stable and you had more control over selecting the channels you want, I would give them 5 stars.

7 years ago

star star star star star

Grant American Fork, UT

You are my tv provider and I think your setup is he best. Your products are super user friendly and I think that the remote with user pickup is awesome!

7 years ago

star star star_border star_border star_border

Lydia Arnold Alpine, UT

We use Xfinity for internet access and it's fine, but we hated Xfinity for our TV service. It's expensive. The sales people were dishonest with us - selling packages at one price and then our bill would come in at another. When we called to talk to the customer service people, they were so not helpful. We had to escalate several levels and then ended up canceling out of frustration.

7 years ago

star star star star star

Stefani Smith Pleasant Grove, UT

I love Xfintity! It has all the channels I need and they let me choose what I want. I love that I can record my favorite shows and search for them on demand.

7 years ago

star star star star star_border

Dylan Curtis Pleasant Grove, UT

I got to use Xfinity TV when I was housesitting for a friend. I thought it was pretty sweet. Especially when I could just speak out loud what I wanted to see and it would change the channel automatically.

7 years ago

star star star star star_border

Susan Pleasant Grove, UT

Dependable and quick to solve problems. Comparable pricing Service is available in our lower environment Good customer service Easy to reach by phone to talk with a real person Clean and knowledgeable repair people

8 years ago

star star_border star_border star_border star_border

Jared S. Pleasant Grove, UT

They happen to have the fastest internet available in my area. It is arguably a monopoly in that sense. In the TV space, there is finally some sort of real competition to enable cutting the cord. As will all TV services, the commercials are obnoxiously louder than the program. There have not been too many interruptions in service over several years. When this happens, they never offer credit unless you call in and ask for it. Where the download speeds are fast, they throttle the uploads speed aggressively for no apparent reason. It appears to be their goal to slowly increase the bill, hoping customers do not notice to squeeze the max amount of money. If you set up auto pay with a credit card, it takes 60 days, to "get into the system". 60 days? Really? That goes also if you change credit cards on your account, it will not go into effect for 60 days, resulting in a late charge unless you manually pay. Can you get the late fee cleared one time only? Yeah, but what do you have to do? Waste time calling customer service. Hopefully, some real internet competition such as 5G comes around so Comcast Xfinity will start behaving.

8 years ago

star star star star star

Kimberly Maddock Pleasant Grove, UT

My family and I have enjoyed having Comcast Xfinity as our TV provider. There are tons of channels included in their packages and all the channels me and my family love.

8 years ago

star star star star star

Derek Scoville Pleasant Grove, UT

I want Comcast Xfinity badly. I have spoken to several reps, but there are only 6 houses on my road, and they won't put a line in because demand isn't high enough.

8 years ago

star star star star star

Kristin G Pleasant Grove, UT

We love that we can stream movies, sports, and TV shows through Apps using Comcast Xfinity. The quality of picture is almost always in HD. Our favorite channel is ESPN!

8 years ago

star star star star star_border

Adam Walker Saratoga Springs, UT

Was a very good company to work with. They had reasonable pricing and did what they said they would do. Typically customer service tried to help fix the issue as fast as possible.

8 years ago

star star_border star_border star_border star_border

Cindy Kennesaw, GA

Expensive and unreliable. You do NOT get what you pay for. Their streaming service is super slow. Netflix, Hulu, Youtube ALL run faster than their service on their internet. And their internet has been going out an average of once a week.

4 years ago

star star star star star

Jean Pleimann Hollywood, FL

Love not losing tv like we did when we had dish. They are quick to resolve any issues. Great company!

5 years ago

star star_border star_border star_border star_border

Frederick Reed Detroit, MI

My Comcast xfinity service sucks it’s always down they are always working on lines nearby my internet is always slow my internet is always not working. Some channels don’t come in good. There’s always a error code. Frankly I’m considering going back to at&t. My bill is too high. I definitely wouldn’t recommend xfinity.

5 years ago

star star_border star_border star_border star_border

Gverre Acworth, GA

Terrible Service. They transfer me from person to person. They disconnect me often. They transported a phone number to the wrong account and it took weeks to get it fixed. No one seems to know what they are doing so they just transfer your call or hang up on you.

5 years ago

star star star_border star_border star_border

Madhu Scherba ,

Customer service completely moved over to chat. Every issues are taking 2-3 days more just to connect to people. I have been their high paying customer for 15 years, but now I am really frustrated with them.

5 years ago

star star_border star_border star_border star_border

tom brady Florence, MA

unable to pay over the phone; difficult to get in touch with an agent; agent's english os poor, background noise so loud, staff seems to be having a party; agent unwilling to help with payment; xfinity is quick to switch off service and charge fees; typical rip-off scam, so core to the american culture

5 years ago

star star_border star_border star_border star_border

Rey Dominguez Fort Lauderdale, FL

Going on 24 hours without internet. Status has been updated various times and keeps extending to a later time. Only computer generated messages, no human interaction at all. Need internet for work and school. Planning on changing Providor next week.

5 years ago

star star_border star_border star_border star_border

Sonia Stewart Los Angeles, CA

Comcast increase my bill by $50 .00 making it over $200.00 and it took over 2 hrs to finally get a live person on the phone . They are the only company that service our area otherwise I would have cancelled them years ago . It’s appalling to me that they treat loyal customers like this and get away with it . : (

5 years ago

star star_border star_border star_border star_border

CHRISTINE DOIRON , FL

I call & get hung up on. They say Thank you for calling Comcast & hang up. Now what kind of customer service is that? They turned my internet off because I ordered a new box. Why would you do that to a customer? Bad bad bad!!!!

5 years ago

star star_border star_border star_border star_border

shy'ane bethany Hamtramck, MI

Xfinity is the worst internet service I’ve ever had, they have multiple outages more than you would think. It’s beyond unacceptable, especially during these times when you have to work from home. I am a college student and having to do classes at home is already stressful, adding horrible service is more stressful.

5 years ago

star star_border star_border star_border star_border

Donna Fousekis Gurnee, IL

I have two account with Comcast. I called in to make a change on one of my account. The representative deleted the wrong account. I was not able to get back the package I had and they told me I had to pay 200. A month from 127. Lol there error and I have to pay. I have been a long customer of Comcast and will NEVER GO BACK.

5 years ago

star star_border star_border star_border star_border

Shawn Cox Littleton, CO

It's the most unreliable and consistently frustrating experience ever. I never know if my cable will work or stop working when I plan on watching bbroadcasting.No support after 6 pm. I pay for a service that I don't receive. Do yourself a favor and go with any other option available other than Xfininty.

5 years ago

star star_border star_border star_border star_border

Jasmine Deanna Hyattsville, MD

I have had xfinity for years... but this year has been THE ABSOLUTE WORST!!! I have been dealing with them charging me for services that I do not even receive.... and I have been dealing with this same issue for 9 months now! They don't take notes in the computers so each time I call I have to explain everything in entirety from the beginning.

5 years ago

star star_border star_border star_border star_border

Yebirgaul Tedla Silver Spring, MD

I would never ever recommend the Comcast service for the whole state. They took my $116 and 97 cents. Two of the representatives told me they were gonna send me $116 and 97 cents because I canceled their service they put unknown bills on my credit. They refused to give me my money.

5 years ago

star star_border star_border star_border star_border

Blake Walker ,

Just terrible customer service over the years. Right now my internet is out ( right in the middle of the game I'm watching) and apparently there will be nobody to talk to about it for the next six hours. I pay to have internet all day not 3/4 of it, im sure it wouldn't go over well if I paid 3/4 of my bill!

5 years ago

star star_border star_border star_border star_border

Josue Polanco ,

Worst experience. Service Intermittent and not reliable for months and several technicians have come and still not fixed. In a last attempt I called today and scheduled an appointment again and the technician never arrived. Seriously and extremely disappointed and will we switching to the competition my home and business services

5 years ago

star star_border star_border star_border star_border

Rick Pica ,

if I could give you less than one star I would it's literally the worst service on the planet Google literally says you're the worst customer service ever you have nobody answering your phones you're still stuck in robot technology it is awful to answer the phone and be on there with the machine...PAY SOMEONE TO ANSWER PHONES!!!!!!!

5 years ago

star star_border star_border star_border star_border

Bruce Martin ,

Comcast Xfinity internet works great when it’s up. Trouble is it’s down a lot, almost like it’s up for a few days not working for hours even days at times, but we still have to pay the full fee. We have the worst ever ATT or the worst Xfinity. When is google coming to town we need a third option.

5 years ago

star star star_border star_border star_border

Gary Reno Dallas, TX

Very poor customer service. Very typical 30 minutes waits. I get tired and hang up. They suck at customer service. Would rather have my nails ripped out than calling them. No wonder people move to fish network.

6 years ago

star star_border star_border star_border star_border

Kohlerbear ,

This company is terrible! Their service is unreliable and rarely works properly. They will spend millions to keep other companies from being able to offer their services instead of using the money to upgrade lines and run new lines. TERRIBLE HORRIBLE AWFUL service!

6 years ago

star star_border star_border star_border star_border

Jelly Love ,

Poor customer service we were trying to get internet and the guy was almost being combative to get us to do somthing we didn't want all we wanted was internet. Then the man went and hung up on us never doing business with them and I'm tell everyone I know not too there money grubby people.

6 years ago

star star_border star_border star_border star_border

Dee Lynnwood, WA

What a RIP OFF!!! They charge you by the data you use even though you pay to have Internet in your home. I have never been so angry. Not good at all. Is it worth it to pay $200 or more a month just to have Internet?!,! They are a horrible company and they will rip you off!!!

6 years ago

star star_border star_border star_border star_border

Artur Martins Lewes, DE

Xfinity is a money hungry company that don't want to work with their customers. I have been a customer of comcast for over 12 years and now in my time of need they can't give a modem discount that is 14 dollars a month. They a lieing thieves!!

6 years ago

star star_border star_border star_border star_border

Amanda Flemington, NJ

1 star because I can’t leave 0. Worst service, not helpful and price is ridiculous and not what was agreed on. Extra charges every month . I wish I had another option but this is the only company that serves my area. Do not get this service if you have a choice

6 years ago

star star_border star_border star_border star_border

Paulo Buffone Miami, FL

They schedule an appointment to install the equipment and never showed up. Made me lose money because I had to leave my job earlier. I called them 7 times and they said that someone was on the way and on the last call that said no one will show up! Disgusting service!!!

6 years ago

star star_border star_border star_border star_border

Adrian Jenkins Dallas, TX

Horrible it’s a Pandemic they agreed to give me an extension until 8/18/2020. Then suspended my services on 8/8/2020 and told me my extension was declined. I’m not understanding how when I have never asked for an extension since I have had the service and paid my bill with no problems until the Pandemic hit. Very angry customer, Tyris Williams

6 years ago

star star_border star_border star_border star_border

Tracey Pregon ,

Just tried to call a customer service rep at xfinity and was caught in the STUPID HORRIBLE loop with the automated machine that does not understand to put a LIVE person on the phone to help me. After several calls and an hour of my time I hung up because it is ridiculous to try and get anything done with this automated system. HORRIBLE!!!

6 years ago

star star_border star_border star_border star_border

Chip Bruss Boulder, CO

TERRIBLE TERRIBLE TERRIBLE!!! OVERPRICED! CONSTANTLY UPSELLING! YOU CANNOT REACH CUSTOMER SERVICE! YOU CANNOT CANCEL SERVICE ONLINE! SLOW INTERNET SPEEDS! SOMEONE PLEASE SUE THEM FOR VIOLATION OF SHERMAN ANTI-TRUST! THEY ARE A MONOPOLY IN EVERY MARKET AND SHOULD BE DISBANDED!

6 years ago

star star_border star_border star_border star_border

Kirsten Fetrow Denver, CO

I’ve had a pretty bad experience with the internet service through Comcast. There are random outages and you don’t ever get the opportunity to speak to an actual customer service representative. They don’t even have a direct way to leave a complaint.

6 years ago

star star_border star_border star_border star_border

Leann Walker Denver, CO

My experience with Comcast/Xfinity? Average service and BUTTLOADS of hidden fees and I don't think I've had a single month without random incorrect charges on my account. DO NO RECOMMEND unless you have cash to throw into a fire or you enjoy spending hours on the phone each month

6 years ago

star star_border star_border star_border star_border

Rhonda Martin Riverdale, GA

I’ve had Comcast for decades their customer service has always been bad and their reps barely speak English. The reps are unprofessional, uncaring , unknowledgeable , different reps day different things. You can have proof of a Rep’s payment arrangement but they still turn your service off. They are horrible and high

6 years ago

star star_border star_border star_border star_border

Sally Landenberg, PA

The worst customer service My family has ever experienced. My 92 year old grandmother‘s phone stoped working during covid-19. She is living alone. For over month Comcast has done nothing to help fix it other than telling us to get a new router, which we did. Outrageously expensive with very poor service. Spotty wifi as well.

6 years ago

star star_border star_border star_border star_border

Vanessa Barrera Houston, TX

If I could give them a zero star I would. It is so hard to speak to an agent for any assistance. If their bots weren’t to unhelpful maybe I could tolerate them but they are useless and very annoying. I’m on a search for a better cable and Internet provider if anyone has suggestions..

6 years ago

star star_border star_border star_border star_border

Celeste Madison Orlando, FL

If I could I would rate this company a 0 especially with customer service. Every since I had the service back in October I have had nothing but problems and lies from the customer service department. I would never recommend this company to anyone ever.

6 years ago

star star_border star_border star_border star_border

Ava Boston, MA

One of worst customer services ever! I have tried so many times to change my plan. I tried chat, call, anything but when it comes to downgrading a service you guys make it so hard so people just give up. This is UNACCEPTABLE.

6 years ago

star star_border star_border star_border star_border

Right Alvarez West Valley City, UT

Terrible customer service! Very unhelpful automated system. Never let's you speak to a actually person who might be able to help. I've had to go through activation and trouble shooting countless times. Wifi works and then i have to start the process all over. I haven't even had service for a month. Nothing but issues.

6 years ago

star star_border star_border star_border star_border

Dragica Bjelajac Katy, TX

If I could give xfinity no stars I would, I have battled with comcast about my bill multiple times. I tried to make a new contract with them and they Illegally canceled a contract and raised my bill. Their internet and services are great but they are so good at ripping people off.

6 years ago

star star star star_border star_border

Nicole Poleo Woburn, MA

I was having an issue with my email and I spoke to three customer service Representatives, the fourth one never called me back! And my sister was able to fix it!

6 years ago

star star_border star_border star_border star_border

chle Denver, CO

I was on the phone with customer service for 45mins to upgrade my internet. I had to repeat my account number 7 times to Samu (I'm not sure how to spell her name), only for her to offer me a 100mpbs package for 70$ with a 1yr contract despite what is listed on the website. What a waste of time!

6 years ago