Name: Comcast Xfinity TV
Rating: 2.3

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george Salt Lake City, UT

My big complaint about Comcast is that they don't offer any kind of breaks for seniors they keep raising prices but you don' t "get more bang for your buck'" not allowed to have Dish or Direct TV.

11 years ago

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sharon swartz Bonney Lake, WA

the service is good but the prices are outrages. going to have downsize or change very soon, waiting for the 2 years package to run out then will have to find something else if its higher. paying for all the extras like the boxes is awful I have probably paid for mine 3 times by now. wish someone would hurry and get that other company started and running maybe cheaper and cant be worse.

11 years ago

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Judy Carmel, IN

One year of service Comcast raised our fee twice, we now pay over $230.00 for their so called bundle. The phone's never worked right, the WIFI is only letting two items on it, there's commercials everywhere, even on Demand.

11 years ago

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michael Sacramento, CA

The pricing/billing practices I experienced with Comcast borders on Criminal, The Bill looks like an old money stealing scam...where You throw many numbers at a person to eventually come out dollars ahead leaving the individual confused and cheated.I recently severed ties with comcast and feel so much better I may even get Jobbed By the new service But I will take the lesser of the two evils Comcast is the Worst.

11 years ago

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Jeff Curwensville, PA

Each time I've had Comcast the experience gets worse. Called on Feb 22, 2015 to suspended service, it just kept right on rolling. A Comcast person was going to come to my house to pick up equipment since due to a health problem or could not drive. I'm still toting the equipment around, and charges keep adding up. I trust this company as much as a Brian Williams news report. Oh, same company. Sad part is they deliver a nice package of entertainment, everything else frankly sucks.

11 years ago

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Estelle Cartagena Deep River, CT

I am not happy with Comcast at all ...My bill was 119 a month and now after a year it's 127 and when the contract is up it will be more ... I don't think it's fair that I only watch 5 ch and have to pay for the one's I don't watch ... and I have to stay with them until it's up or I will have to pay to get out ... I don't trust them anymore and after my contract is up I'm looking around for someone that will be fair in price .. I feel ripped off.

11 years ago

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Izetta Buist Charleston, SC

I'm sorry but comcast has THE worst customer service people...and they bought out the area where I stay so comcast is the ONLY service we can get! Which is so unfair! And The service is WAY too high!!! Had triple play, I wanted to down grade they said I couldn't I had to move heaven and earth to get double play!!!...It shouldn't be that hard to change service if your a paying customer!!!

11 years ago

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Mary Nashville, TN

I am pretty happy with Comcast. After many, calls I got my fee down to a reasonable rate for cable, phone and Internet. I will be staying with Comcast for the foreseeable future.

11 years ago

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Jim Miller Gettysburg, PA

We pay $277 a month for the package deal (TV, Internet, Phone)... When we started it, it was under $100........ I'm very disappointed in the price going up & Up....... I could be making payments on a nice Harley with what they jacked the price up to for the package deal...... DISH, hear I come.

11 years ago

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Michael Clark Springfield, IL

I use Comcast only for broadband; I work 2 full time jobs and am not home enough to justify having cable or phone service through them or anyone. Broadband itself has gone up to $95 a month, and since nobody else is available, I stick with Comcast. DSL is nowhere near as fast, either.

11 years ago

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Sonya Dallas, GA

They have capped my internet usage with no real explanation and then want to charge extra for everything I go over! When I asked if I could change my package (after complaining about the change with no results) I was not only told no but then told how I was supposed to use my internet!!!! The only reason I haven't moved is because I am in an area with no other choices. Otherwise I would have been long gone and I'm sure that they know that as well.

11 years ago

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Irvin Trent Washington, IL

I am Diapointed with Comcast they keep raising bill, I have slow Internet, my TV picture has a Jag or Breakup, I pay just about 200.00 a month, to much for the servie I get.I waiting for TV3 to hookup with, I am aready on there list. I going to Basic while waiting for them, few days ago I had to call them they were off the air for two hours or more. I Had insight Cable before Comcast took over, They were a good company and loved them.

11 years ago

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Francette Rush Jackson, MS

I wish I could get another provider. I might as well have satellite every time it storms my cable goes out until at least the next day. It seems like every month I have problems with the cable or phone and it seems like they raise your bill at will

11 years ago

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Sandy Garberding Littleton, CO

We have had Comcast ever since we started with cable. I have been pleased with service and sometimes I have issue with billing and call, they always find a better package.

11 years ago

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Stephen F. O'Leary Bedford, PA

Im in an apartment building where Comcast is the only provider. Before I moved here I had Direct TV which, hands down, is 5 times better than Comcast. We are now trying to get another provider here and looking into the best value.

11 years ago

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Evelyn Woodring Willis Hackettstown, NJ

when they cannot help you over the phone they always tell me a higher up tech in the company will call the next day to tell me what to do as they know more. I am still, after several calls and stioll without my.......ON DEMAND and HBO on DEMAND, I am ready to do the dish thingy. their customer service sucks. I beliueve its because they are in foreign country and we cannot understand each other. over a month and still waiting

11 years ago

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Erika Tenderoni Divers Washington, DC

From a Real Customer Review Comcast is one of the worst companies I have ever came across. Their customer service is the worst but their product is good, but that gives them no right to treat there customers they way they do rude and disrespectful and the prices are ridiculous. I had a Comcast employee tell me they own me money and don't pay my bill yet because of it two months later I get a letter for the Collection Agent saying I never paid my bill WTH Comcast !!!!

11 years ago

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Ken Johnson Westland, MI

I spent 3 months in the hospital and while I was gone I asked my wife to just pay the bills and not to worry about them. Comcast raised her bill every month and they also said I was using too many units on the phone even though we had signed up for unlimited usage. They threatened to disconnect the phone. Needless to say I signed up to another company and returned Comcast's equipment. I can't ever see myself using them again. They probably will take this message down

11 years ago

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john williams San Leandro, CA

they over price on they cable bill they give you a deal on cable for $29.00 after that year it go up 75% for as they custom service you have to call about 2 to 3 time to get some one who can understand English. it look like they route they call out of the country.

11 years ago

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The Scoop Philadelphia, PA

This company is way too over priced, has way too many outages. Especially if you are in Florida or Chicago. They slave drive their employees which causes them to be discourteous and rush you off the phone because they have handle times for calls. No structured answers to technical questions. And all of their call center employees are SALESPEOPLE to some degree.

11 years ago

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Michael S. Parks

You have GOT to be kidding!! They have the WORST CUSTOMER SERVICE IN THE HISTORY OF CUSTOMER SERVICE!!! You hear horror stories of people being put on hold for over two hours all the time. Hell, it happened to me THREE TIMES! I will NEVER go back to Comcast and I tell EVERYONE I KNOW who may be considering switching to Comcast/Xfinity all about my experiences in an effort to prevent them from going through the same thing I and many people like me have gone through.

11 years ago

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Rex Brock Ridgeland, MS

Terrible service. Our internet went out at least twice a month and Comcast could have cared less. When I called to tell them I was switched to Fiber internet the month before they just blew me off and did nothing to retain me as a customer. Then when the men were here to install the fiber optics, they tried to send a repairman out and upgrade our modem. At that point it was too late. They should have brought that up when I called in a month earlier. SO HAPPY TO NOT BE CHAINED TO THE HELL THAT IS COMCAST CUSTOMER SERVICE.

11 years ago

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Andrew Pompano Beach, FL

Painful experience with COMCAST: After signing an agreement, I did not get the channels written on the agreement b/c the service rep said they did not have a code for it in their system. Next they charged me more than the amount on the agreement and refuse to adjust it. And of course, add in hours of time waiting on the phone with people who could care less if you dropped them.

11 years ago

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Bert Pace Kewanee, IL

I live in a 12 Unit Apartment Building. Every few months Comcast is here to hook up a new customer or disconnect one. In doing so, the dumb** turned off my service 3 times in two and half years. The last time it took them 4 DAYS to send someone here for 2 minutes to flip the switch to on. Pretty incompetent. Service is slow as hell, and customer service is a joke. Comcast sure would NOT be my first choice.

11 years ago

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Debra Franklin, MA

Hello. I can tell you from experience that Comcast does not always listen to their customers. They would not use my email address to send messages. They created one for me on ...Comcast.net which I never used. The last time I logged into their site I had 27 messages. They just don't get it. Then, whenever I called them with a problem they always wanted to call me on my Lan line. I told them the only reason why I had the line was for my lifeline. As I said, they do not listen to the customer.

11 years ago

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Larry Sitzes Olive Branch, MS

I was contacted with a new offer from the sales office. I explained to the salesman I was on a limited income and could afford 160 a month ...nothing higher !!! He said no problem !!! I have been a customer with Comcast for several years. My first bill was around 270 ...I struggled to pay thinking they must have pro-rated the bill. When I got my next one it was around 250 !!! I called customer service and all I got was " I am sorry but there is nothing I can do" so I told her there was something I can do !!! I would suggest if they contact you hang up on them ...you cannot trust them !!!

11 years ago

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Paige McDanel Lehi, UT

Comcast Xfinity TV offers a wide variety of options, however, their customer service is difficult to get ahold of. In my experience, once contacted, the company will quickly resolve the issue.

4 years ago

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GN Seattle, WA

Comcast Xfinity TV is the most accessible cable TV and internet service provider in the area. They often offer the best sign-up prices, but after that initial year is up, the prices go up exponentially. Service outages happen every now and then, and it's not as easy to get reimbursed for them. I have a bundle of TV and internet, and I am often very close to the data cap limits (why do they still have these) each month with normal usage, so I am constantly marketed with pricier data plans to upgrade to.

5 years ago

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David Cape Coral, FL

I have been with Xfinity on a few occasions, I now get Direct TV. Xfinity is very expensive, It's a good service and the video is clear and crisp. The channel line-up isn't bad either. The price is among the highest you will pay for any service you get. Thats the downfall of this provider.

5 years ago

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Katarina S Baltimore, MD

Outrageous fees and just overall trickery by Comcast i used to subscribe to the triple play ie phone,internet and cable which cost bout 210 a month well they have an option to get something called signature service same thing for 139 a month well by the time the fees were added I didn't save any money my bill will be the same if not a couple dollars more 218 a month still processing this assault on my emotional and financial being!

5 years ago

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Philadelphia PA Reviewer Philadelphia, PA

Slightly overpriced compared to actual services received. Bill seems to creep up more and more after about 1.5-2 years of service. My internet wifi goes out a LOT and or has sporadic moments of super SLOW speeds. My house does not have cell service...so it is imperative for me and my family to have working wifi/internet.

5 years ago

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Angela Francis Dorchester, MA

Firstly I have been a customer for over a decade. The customer service is somewhat spotty, sometimes you find someone who actually cares about the job and most of the time there are people who are just not that knowledgeable about the products. For years the company had a monopoly within my region of my state now that they do not people have more of a choice. Recently the government came out with a program to assist people to pay for the services through what is called the Emergency Broad Band Program. Xfinity participates in the program but they are ineffectual with helping people to use the program. I received the run around over and over again from a member of their personal about how to used the program until I gave up. That is what this company will do, the company will have you chasing your tail until you quit. Shame on them Shame on them!

5 years ago

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Fr. Ron Nuzzi South Bend, IN

A good product for consistent service in terms of Internet, but they tore up our neighborhood to lay cable and never really fully repaired it. Sidewalks and driveways look like they have been tagged by gangs. They did agree to pay for my lawn repairs—-_-$1200.00 total—-that’s how much damage they did. I had to complain for months for that to happen. I also never liked how prices rise surprisingly because some promotion ends and all of a sudden the bill is huge. I think their pricing is deceptive.

5 years ago

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Lisa Shuell Riverside, NJ

Worst customer service! Have been inconvenienced many times due to outages. I work from home and rely heavily on WiFi. Unfortunately, there are not other options where I live other than dial up. Seems that Comcast takes advantage of this fact. I've had Verizon in the past (at a previous home) and did not experience the outages that I experience with Comcast. Their automated service is HORRIBLE!!! Property next to us was being built on and they accidentally cut the cable to our house which caused a disruption. Took Comcast 3 months...3 MONTHS to come out and bury the cable. Because it was exposed, it was cut again by accident by the same builders. After over 20 attempts to resolve this, I posted on TWITTER and they finally responded. RIDICULOUS!!! They are also extremely expensive! Many of us in the neighborhood can't wait for other high speed options.

5 years ago

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Shane Durrough Atlanta, GA

Good quality picrures works most of the time.. contact them is not to difficult unless you have to do it multiple times.. and the they send someone out that is just clueless and says it’s not a tech problem it’s on the other side so they go back and forth it’s ridiculous. Had same issue for over a year in spare bed room still not fixed

5 years ago

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Joshua Squire Ogden, UT

The teaser rates and channel selection was a good value. I did have problems from time to time when the service was unavailable for no known reason. Customer service is as bad as it gets. I will never deal with this company again. They make it very easy to upgrade service but dropping down to cheaper options or cancelling service is an extremely painful and difficult process.

5 years ago

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michael johnson Houston, TX

Since I am a senior citizen and I would like things done a bit more simpler and would prefer to tailor my own television choices and eliminate many that I just do not want and lower my costs.

5 years ago

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Jeffrey Hoshour ,

Xfinity provides broadband internet with only ONE other competitor in my area, and with that being said, they've almost got a monopoly on the internet service in my area. I was on a promotional service subs at the end of the promotion I was never advised that the term ended and I was on autopay, and my charges DOUBLED from $60/mo to $120/mo! I came over day from work and my internet was down. I looked into WHY, and that's when I seen I had been getting charged double for over A YEAR! My internet was suspended because I didn't have the funds in my bank account to cover DOUBLE charges (first time in long time I was low on account balance). I called them immediately and they told me that after the promotion was over I was incurring regular rates, however, she told me I could sign back on a promotion to save money, I said only if they'd give me SOME type of credit back from all the money I had been paying extra for past year and a half, and she said no. I advised then that I no longer wanted their services and to cancel my services. I paid the outstanding bill that night. Two months later I receive a bill for 2 more months service. THEY NEVER CANCELLED MY SERVICES, AND I WAS USING MOBILE DATA FROM CELL PHONE TO HOTSPOT MY LAPTOP AND APPARENTLY IT WAS STILL USING DATA FROM XFINITY, THEY APPARENTLY TURNED MY SERVICES BACK ON AFTER I PAID (THOUGHT I PAID) FINAL BILL THE NIGHT I REQUESTED CANCELLATION. I never thought to check and see where my connection was coming from when on laptop, I turned my hotspot on and assumed it was feeding my laptop data, NOT. I've got to pay for the services they failed to turn off. I'll NEVER use a company again that have these type of business ethics.

5 years ago

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Jane Garner Browns Mills, NJ

I switched equipment from Comcast to my own and they still helped with some technical issues. Their internet is great either no interruptions and speed is good.

5 years ago

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Hank Kline DeBary, FL

I would give it no stars, but I have to give it at least one. Got talked into Xfinity, Installers did terrible sloppy job left wires hanging out of wall, did not work properly from start. after third call to Comcast the charged me $56.00 + for service call. They offer 30 day money back if not satisfied. I complained, and customer service shut off my TV and Internet while I was on the phone with them, and my phones about an hour later. Comcast would not let me have my phone numbers (which I had for 30 years back) unless I restarted service with them. I went without phones, TV, or internet for a month. Finally I had to start service (on paper only) before I could port my numbers to ATT. After many hours of calls to Comcast, and six months of promises, I got my initial money back. I will probably assault the next Comcast salesman that shows up at my door.

5 years ago

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Mark Sterling, VA

Good programing and reliability is excellent for both TV and internet. Pricing is high and customer service is horrendous! Takes a long time to access a human and navigate all of their phone menus - and then the wait begins...……..

5 years ago

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Wendy james Ashland, VA

Sometimes the tv shows freeze up and I miss what I’m watching. Also I have had the internet go out for hours and there has been no storms. But the picture comes through good.

5 years ago

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Bernadette Mahan Fredericksburg, VA

We have the Super Package with TV, internet and phone. Its very frustrating to be paying as much as we do and not having the option to simply delete from our channel line up those "included channels" that we NEVER watch or that are duplicates.

5 years ago

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Sharinda Hunter Waterbury, CT

What I like about this company is the way the app allows you to know if there are outages in our area and if they are working on lines. They also give you an estimated times when they finish.

5 years ago

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Sarah Pinckney, MI

Comcast provided a mediocre service. The television and programming was ok. However they continually raised their prices. They also refused to lower them. When I left Comcast cable, they were charging $142 a month. I started in at only $92 a month for cable and internet. This also wasn’t including a DVR. It’s much cheaper to go with a streaming service. Hulu and YouTube tv have been wonderful so far and a heck of a lot cheaper!

5 years ago

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Diana Miami, FL

Current customer of Comcast. We don’t really have any signal issues with them except when a big storm comes. Other than that, it runs great with no problem

5 years ago

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Tavius Hurd Memphis, TN

Great company their wifi is amazing in a certain areas. Their xfinitywifi network on the go is quick and fast. I love how due to COVID-19 they have offered free wifi in business areas

5 years ago

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Makaela Mahoney Wheaton, IL

An absolutely awful company. If i didn't have to have Comcast, i wouldn't but it's the only internet service provider in my area and I hate it. I looked into every other option before settling for this awful company and I say that because I KNOW that once we get further and further into having the service, the longer that we have it the more RANDOM hidden fees will start popping up out of nowhere and b/c we're using automatic payments so that we can have a $10 discount on our bill every month, we won't notice those fees until they really start to rack up and that's how this company uses you. They also try really desperately to get you to use other services and products so that they can tack that on to your bill as well. Its happened for as long as I've had Comcast, which is why theyre trying to rebrand and go by Xfinity to take the sting off of the company from all of the negative customer reviews.

5 years ago

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Lisa White Taylor, MI

We like the super fast internet speed with Comcast. Visiting Technicians have been professional, helpful, and always on-time with the selected schedule. It could be a bit cheaper in price... Otherwise good service!

5 years ago

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Roxana Perez ,

I had Xfinity TV a couple of years back, the service and content were wonderful. However, my only issues were with the prices of their plans. Mostly because there would increase our plan cost every year until it was just not worth it anymore.

6 years ago