Name: MobileHelp
Rating: 4.6

check_circle

Verified Customer

star star star star star

Kathy La Vista, NE

We took a trip out of town and I called to notify that I was going out of town and the representative gave some good advice as how to disable and re-alarm it once I got home. The device is comfortable and it works.

7 years ago

check_circle

Verified Customer

star star star star star

Esther Pendleton, IN

The customer service was very helpful with answering problems about everything. I got everything really quickly and everything was put into place fast so we're satisfied with everything.

7 years ago

check_circle

Verified Customer

star star star star star

Anonymous Torrance, CA

The company was very kind. The customer service is extremely friendly and were very helpful and got me the lowest price possible. I have pushed the button by accident and I got a response very quickly

7 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous Lima, NY

It's very touchy. If I'm at the grocery tore and the necklace will hit the top of the handle of the cart, it goes off or if it moves a little, it'll go off. There's always somebody there to answer and they're very easy to talk with and very nice.

7 years ago

check_circle

Verified Customer

star star star star star_border

Ardyth C Federal Way, WA

I didn't like it initially, it was way too sensitive, you barely look at it and it would go off. But they seemed to fix that. When it goes off, they immediately call me and ask if I'm alright. They're very aware of what's happening to me or what they think might be happening.

7 years ago

check_circle

Verified Customer

star star star star star

Robert Tacoma, WA

I've tested it to make sure everything's ok and each time I've tested it, it worked very well and I was very happy about that. I've just been happy with the response I've had when I tested it just to see if it was working.

7 years ago

check_circle

Verified Customer

star star star star star

Elaine Maryville, TN

The people at MobileHelp have been very good about explaining everything to me. Even if I had to call back, they have been very kind and helpful. I'm very satisfied and happy.

7 years ago

check_circle

Verified Customer

star star star star star_border

Susan West Palm Beach, FL

Whenever I had a question, I called them. One of the batteries was no good and they called me and told me they would send me another one. I've had nothing but good conversations with them. When you press the button, it takes more time than I thought it would.

7 years ago

check_circle

Verified Customer

star star star star star

Ernest G And Linda

My husband and I like the availability that the device offers. We use both the necklace and the bracelet. Customer service answered all of my questions before I signed up with MobileHelp.

8 years ago

check_circle

Verified Customer

star star star star_border star_border

William Gibson Waynesville, GA

I have only had the product for a few months and feel a generally neutral score to be appropriate at this time. There is, though, one matter to which I can authoritatively attest. I originally purchased the fall detection option. In the first week it gave six false alarms and failed to detect three actual falls. I cancelled the option. I do not know whether I received a credit.

8 years ago

check_circle

Verified Customer

star star star star star

Jill Carrollton, GA

It was easy to sign up for the service. Our equipment arrived quickly, and instructions to set it up were easy. When we have accidentally activated the pendant, the operators have responded quickly and courteously.

8 years ago

check_circle

Verified Customer

star star star star star

Rebekah Fort Lauderdale, FL

MobileHelp is a very reliable company. With my device, I am able to get the help I need. Customer service is always so professional and respectful. It is great that there is a GPS locator, so I can be found wherever I am.

8 years ago

check_circle

Verified Customer

star star star star star

Darrell East Tawas, MI

When I dropped the device accidentally, they were very responsive and very considerate. They asked me why I called and I told them it was an accident and they responded very well, very soon.

8 years ago

check_circle

Verified Customer

star star star star star

Rosemary Jefferson City, MO

I haven't had to use the service other than applying for it and the representative over the phone was very help and told me how to deal with all of the different pieces and I'm very satisfied with it.

8 years ago

check_circle

Verified Customer

star star star star star

Brenda Wellsboro, PA

When I found something wrong with the machine I called in and they went through it with me. I was able to understand them and hear them, which is good because I have trouble hearing.

8 years ago

check_circle

Verified Customer

star star star star star_border

Al Denham Springs, LA

Every time I called everybody was responsive. It's a good product that works on the AT&T system. It's easy to wear and use, but I don't like the upfront costs. It's a reasonable monthly cost, I just don't like the upfront fee.

8 years ago

check_circle

Verified Customer

star star star star star

Alice White Plains, NY

They were very nice to me when I set up my machine, they walked me through it all and stayed with me until completion. It looks like it's well made and it's comfortable. I like that I am able to wear it in the shower.

8 years ago

check_circle

Verified Customer

star star star star star

Richard Andersonville, TN

My husband has Parkinson's and he falls a lot, so it's nice to be able to detect the fall. They've been helpful with the whole process. It does seem to go off sometimes when he hasn't fallen though.

8 years ago

check_circle

Verified Customer

star star star star star

Carol Flint, MI

When I wore it, one word made the detection go off even though I didn't fall, which worries me. However, it is accurate. They seem to get ahold of me right away, or they contact the people needed.

8 years ago

check_circle

Verified Customer

star star star star star

Janet Novato, CA

It's a little expensive, but it is a very efficient system. Although, I put the necklace down on the bed and it indicated a fall, it's very sensitive but that makes me feel secure with it.

8 years ago

check_circle

Verified Customer

star star star star star

Edna

Customer service is very cordial. They were very courteous in answering my call for help even though it was an accident. I am allergic to the wristband. My wrist has been breaking out with blisters.

8 years ago

check_circle

Verified Customer

star star star star star

Anonymous

The device is really easy to set off. I have accidentally pressed the button too many times. However each time I do se it off, customer service is there ready to help me. Their response time is very fast.

8 years ago

check_circle

Verified Customer

star star star star star

Anonymous

The fall detection feature is what drew me to MobileHelp. Customer service is helpful when I had to set it up. Only problem is that it sometimes accidentally detects a fall if I move to fast in one direction.

8 years ago

check_circle

Verified Customer

star star star star star_border

Harold

I like how I am able to take it with me wherever I go, and the GPS tracker will be able to find me. I also like how there is no contract, and it is affordable to me. I do not like the necklace however, because it seems like no matter what situation I may be in, I set it off. This has been a problem for me in the past.

8 years ago

check_circle

Verified Customer

star star star star star_border

R & N

About 3 weeks ago the button was accidentally pushed and they called me back maybe about an hour later. I called the number back that it said had called me, but the call went to a close friend of mine. But then I realized there was another number in the message and that one got me to them correctly. There was just some initial confusion.

8 years ago

check_circle

Verified Customer

star star star star star

Anonymous

They were very helpful when I called, and they answered all of my questions about my service plan. I also take comfort in knowing that they have employed people locally to come in if there is a problem.

8 years ago

check_circle

Verified Customer

star star star star star

Nancy

Anytime I call they are helpful and nice. I've never had trouble getting through or getting my questions answered. All I had to do was take it out of the box, plug in the charger, and it was ready for use.

8 years ago

check_circle

Verified Customer

star star star star star

George M

Anytime I call them they are extremely helpful and answer all my questions. One time the voice thing came on like 2 times in a row and I had to figure out why on my own experience.

8 years ago

check_circle

Verified Customer

star star star star star

Hildegard E

I can use it in the tub, shower, anywhere outside. I am happy with it. I had four days without a telephone connection, but the device still worked like a charm. It is a little expensive

8 years ago

check_circle

Verified Customer

star star star star star_border

Nancy

The second I bend over and it goes below my waist they call and ask if I need help. They are always on the ball and in charge to follow through and follow up. There's no slip ups with it, it always does exactly what it's supposed to do.

8 years ago

check_circle

Verified Customer

star star star star star

Barbara

MobileHelp's employees are very nice and accommodating. They're there to help you in any way or to change something if you need to. The mobile unit is small and easy to carry with me throughout the day.

8 years ago

check_circle

Verified Customer

star star star star star

Evelyn Clarksville, IN

They called me because they thought I had fallen so they're really good at that. They were going to send the EMT, but I told them that it was done accidentally so I wouldn't need it.

8 years ago

check_circle

Verified Customer

star star star star star

Anonymous Saint James, MN

Setting up the device went very smooth. We didn't have to wait very long. Right when I plugged in the device and tested it, someone came on 10 seconds later and responded to my call.

8 years ago

check_circle

Verified Customer

star star star star star

Jeanne Rowlett, TX

I haven't had to use it, but it is easy to use. They answer the phone right away and got the equipment right to me. I feel very secure with them if I were to have an emergency.

8 years ago

check_circle

Verified Customer

star star star star star

Earnest

The service is very handy. The devices are either a bracelet or a necklace. We had a false alarm, but since they couldn't get a hold of us, they sent out the police and fire department. I was very pleased with their service.

8 years ago

check_circle

Verified Customer

star star star star star

Anonymous

I have accidentally set off the alarm. The sensor is very sensitive. But each time, the response has been absolutely incredible. I am amazed because the response time has been so fast.

8 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous

Every contact I have had with MobileHelp has been a positive one. They are great at answering my questions, and they are responsible to false alerts. The device itself is a little clumsy in size and I don't like the look of it.

8 years ago

check_circle

Verified Customer

star star star star star

Janice

They are very quick to answer. As soon as it happens, within seconds, they have it going and warn me that a fall was detected. They are very nice, very professional, kind people.

8 years ago

check_circle

Verified Customer

star star star star star

John

I use the wristband a lot and it really itches you. One day, I fell down and I had that thing on and I pressed the button and it did it's job. They came out and got me back on my feet.

8 years ago

check_circle

Verified Customer

star star star star star

James

It's comfortable. We don't have any concerns. As soon as you push the button you get a response. They let you know that someone is on his way and let you know that someone is on their way.

8 years ago

check_circle

Verified Customer

star star star star star

Anonymous

I can go when I want to and take it with me. The customer service seems very concerned. They were very concerned when I first called them and were very helpful in explaining what I needed to do.

8 years ago

check_circle

Verified Customer

star star star star star

Sandra

It's handy to be able to carry the GPS system with me so that if I'm out and about I have it. Every time I called, they were very efficient. They were very quick to either notify or get some help.

8 years ago

check_circle

Verified Customer

star star star star star

Blanca Edinburg, TX

The couple of times we had a fall, the customer service called right away. I got a text right away. The only thing I don't liek is the way it hangs around your neck. I've very pleased for the price.

8 years ago

check_circle

Verified Customer

star star star star star

Mary (Cecil) Dublin, OH

I put it on in the morning and leave it by the side of my bed in the evening. I've had it just a short time but it's working as I expected. I've had a couple of false alarms so it does seem to work.

8 years ago

check_circle

Verified Customer

star star star star star_border

Mamie Jamestown, NY

When I've called, I've received professionalism the whole way. When I've tested it, they answer within a minute which is good. The wrist bands are not comfortable and that's actually how I set it off and I pushed it by mistake.

8 years ago

check_circle

Verified Customer

star star star star star

Roger Klamath Falls, OR

I dropped it a couple of times and they were right on calling me and saying if I was alright. I don't have to worry about the battery charging it up all the time because the batteries don't need charging.

8 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous

At first it kept going off with the least amount of movement, but now I have the arm bands instead of the necklace and that works a lot better. I'm 72 and they forget that I can't quite understand all that we're talking about, my husband had to help me instead.

8 years ago

check_circle

Verified Customer

star star star star star

Rebecca

The alarm went off the day before yesterday and they got right to me to make sure that I was alright. I don't think anything would be better than MobileHelp, I'm very happy that I have it.

8 years ago

check_circle

Verified Customer

star star star star star_border

Michael

It offers a more inconspicuous device like the sports watch. I had a little incident where I called, and the GPS wasn't picking me up in the building that I work at. They get real snotty with me and spoke to me like I was a child. That was a little unpleasant, but other than that it's been wonderful.

8 years ago

check_circle

Verified Customer

star star star star star

Dorothy Cookeville, TN

The only thing I was concerned about was when I was wearing the necklace. I had to make it a little bit shorter and wear it outside my clothing and now it doesn't bother me at all.

8 years ago