Name: MobileHelp
Rating: 4.6

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Verified Customer

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Veronica Gennovario

MobileHelp is consistent;y reliable. Mom has accidentally activated the device several times. Thankfully it was not a real emergency. You were there everytime, within seconds.

7 years ago

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Verified Customer

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Delores Salisbury, NC

Friendly knowledgeable people to help you. Customer service is excellent...always assists with checking to make sure system is activated and willing to listen and find solutions.

7 years ago

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Verified Customer

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Monique Paulin Dallas, TX

By mistake I pressed on the GPS button and right away I heard the voice of a person mentioning that I was in trouble and my first contact was called.This proves the company is very efficient.

7 years ago

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Verified Customer

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Diana Stevensville, MD

I accidentally set off the alarm and they called my son in law and then two ambulances showed up and a police car. It's waterproof and lightweight, you don't even know you're wearing it.

7 years ago

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Verified Customer

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William Albuquerque, NM

It's very easy to use, but it's also very sensitive. You have to be careful which part of your body it is on. When I was sleeping one night, I rolled over and it caused the alarm to go off.

7 years ago

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Verified Customer

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Eric Tulsa, OK

The equipment arrived here in a very timely manner, and they also assisted me in shipping it back in a timely manner. They're very responsive and check back with me several times to make sure everything is going okay.

7 years ago

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Verified Customer

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Maxine Hephzibah, GA

One time I just happened to take the necklace off and I threw it and someone called me to see if I was all right. I liked that so if I did fall, they would be able to detect it and get to the top of it for me.

7 years ago

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Verified Customer

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Emelita Orlando, FL

I tested it in the parking lost and they told me I was in the parking lot. They said it takes like seventeen seconds before they pick up. I'm happy with the GPS. They cannot locate you when you're on the ground floor of a building but other than that if you're not on the ground floor or in a mall or in your house then they can locate you.

7 years ago

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Verified Customer

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Kay Louise Hazel Green, AL

I like the size. It's not super heavy. The pendant I wear is not cumbersome or gets in the way of anything. I pushed the button once just to test it and they responded immediately.

7 years ago

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Verified Customer

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Anne

The commercial was true. I could not get up and I had a serious accident that I lost my eye sight. I'm glad that I got MobileHelp. When I just did a test, it took up to a few minutes for someone to answer so I was a little disappointed in that.

7 years ago

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Verified Customer

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Bonnie J

One night I woke up and then the light thing was going off and they were calling me and I guess I had turned over and I don't know what happened. They're very knowledgeable and concerned.

7 years ago

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Verified Customer

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Bernard Boca Raton, FL

They're immediately there when the call goes in, even if it was by accident. The device is very sensitive. I don't know if that's the way it's supposed to be. It's gone off several times when I had no reason to do it.

7 years ago

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Verified Customer

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Rose Randallstown, MD

It does go off every now and then when I'm not doing anything to trigger it and that is annoying but I was told it has to be very sensitive. There's been times I've been standing doing dishes and it'll hit the side of the sink and all of the suddent it goes off. I think it's just too sensitive.

7 years ago

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Verified Customer

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Maria Rapid City, SD

Sometimes they beep and say that they've detected a fall and I press the button and it still doesn't stop and then they put me to the opperator. If I push the button it should shut off, but it doesn't, they always get somebody to talk to me. They always answer right away.

7 years ago

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Verified Customer

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Catharine Phillis Frederica, DE

Quick to respond. Haven't need their assistance but whenever a fall is detected they are quick to check on me. I haven't fallen but the pendant is very sensitive and alerts me.

7 years ago

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Verified Customer

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BUBBLES East Elmhurst, NY

I like it, it works well. I can take it everywhere I go. The only thing I don't like is the one I have to carry with me only last 24 hours. If I was driving long distant where it would take two days to drive, it's not universal to plug into my car.

7 years ago

Reply from MobileHelp

Bubbles,

We do have a car charger for our Mobile Device that can be purchased for $19.95. You can also always take your cradle charger with you and plug into an electrical outlet anywhere you stop while you are traveling. Please contact Customer Care at 877-827-6207 if you would like to order the car charger for the Mobile Device.

We look forward to speaking to you.

Best Regards,

MobileHelp

Nov. 21st, 2018

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Verified Customer

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Anonymous Cleveland, OH

MobileHelp has full detection and GPS. Customer service is very responsive, and they talked me through different situations and got the help I needed. The device is made of high quality.

7 years ago

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Verified Customer

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cecilia castille Texas City, TX

I like that they are very aware of my medical conditions and with my free key box emits can get to me,haven't had to use it yet but it's good to know how is only a button push away

7 years ago

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Verified Customer

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Son Shawnee, KS

They have been very flexible to work with in regards to moving my mom from one location to another. Their rates are reasonable, and I can stop the service at anytime if I want to.

7 years ago

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Verified Customer

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Bill Waynesboro, VA

I did have a situation where the alarm went off and they were able to walk me through it. I think the system is pretty simple and it seems to work. I'm very comfortable with it.

7 years ago

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Verified Customer

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Joan

They answer right away when we have called and asked a question, they've answered it. The device you leave in the house, when you speak into it, it's very hard to hear and understand whoever is speaking.

7 years ago

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Verified Customer

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Shirley Port Orchard, WA

The ony time I accidentally set it off, the EMT's came. It seems to work really good. Not too long ago, I went to a friend's house in remote California and it wouldn't work there.

7 years ago

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Verified Customer

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Deborah

I've had a few practice rounds and within a few minutes, they're on the phone checking to see if I'm okay. They're on time and get back to you. The customer service is polite and very considerate.

7 years ago

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Verified Customer

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Anonymous Seabrook, TX

Even though I accidentally hit the button, they were very fast in responding to it, which I was very impressed with. It's very simple to use. It's really easy to understand and to use.

7 years ago

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Verified Customer

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Debby / Joe San Antonio, TX

I wear the medical alert device all the time. It's water proof. I like how they provided a lock box so the police can get into my house without having to go through the window. The response time for help is pretty quick.

7 years ago

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Verified Customer

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Barbara And Carl Susanville, CA

While setting up the device, customer service called around three times to ensure that I was able to set it up. The lady wasn't that informative in the beginning set up process.

7 years ago

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Verified Customer

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Eileen Goleta, CA

I wish I had better instructions in the first place on how to use it. The device's alarm went off a couple times simply because I wasn't informed. There are other companies out there that charge less.

7 years ago

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Verified Customer

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Brenda Chico, CA

I'm disabled, and this makes me feel much safer. I think this is good for anybody who can't walk well and has a fear of falling. It can literally save a life, and that's important.

7 years ago

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Verified Customer

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Mary

I have the fall detector and I pushed it accidentally and they called immediately. I find it a little hard to deal with sometimes, and I'm not happy with the wristband because it keeps coming out of the loops. But, I was happy with the prompt response, and that's the main thing.

7 years ago

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Verified Customer

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Lynn Westland, MI

When I had to set it up, I got really helpful information from the person that worked with me. I've called a couple times just to ask questions about it and they've been very helpful.

7 years ago

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Verified Customer

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Zoey Hopkins, MN

I walked a short distance from my daughter's house and was attacked by a dog and chewed up on pretty well and although I press the button there was no response from MobileHelp I tried four separate times and still no response so I'm done with MobileHelp. Any questions I have eventually, they get me to the proper person to answer the question. After you press the button, it takes at least fourty five seconds to get a response which is far to long if you have an emergency. The first set of equipment they sent me did not work and the second set finally worked.

7 years ago

Reply from MobileHelp

Zoey,

We are sorry to hear about your experience, but see you have already spoken to Technical Support regarding that matter. Thank you for being a valued part of the MobileHelp family!

Kind Regards,

MobileHelp

Dec. 12th, 2018

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Verified Customer

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Diana E. Ruth Silver Spring, MD

I was in a small airplane in turbulent weather an Mobile help kept calling me, but could not hear over the noise.There was nothing I could do over the noise of the very small cessna plane. It happened on my return trip as well, though the movement was a little less bumpy. Any advice as to how to handle this?

7 years ago

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Verified Customer

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LauraG Rocky River, OH

My mom used it the button for the first time on purpose. The ems help arrived and took her off to the emergency room. Thank you. They called me after talking to her. It was very helpful.

7 years ago

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Verified Customer

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Marie Rispoli East Meadow, NY

With MobileHelp I have the security of knowing that help is always there for me if I need it. Hearing a voice during an emergency is comforting and assures me that help is in the way.

7 years ago

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Verified Customer

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PRODUCT DESIGN. Huntsville, AL

I PREFER THE DESIGN OF THE MEDICAL GUARDIAN WE ARE ALSO USING WHEN THE MOBILE HELP DEVICE NEEDS TO BE CHARGED. THE PENDANT FUNCTIONS AS AN ALARM ON IT'S OWN WITHOUT THE HAND DEVICE. HOWEVER, WE HAVE HAD ISSUES WITH THE CHARGER. MY MOM GETS CONFUSED UNDERSTANDING THAT WHEN WEARING THE MOBILE HELP DEVICE, SHE HAS TO HAVE THE HAND HELD IN HER POCKET, OR IS USELESS BECAUSE IT MAY STILL BE ON THE CHARGER. SHE DOESN'T ALWAYS REMEMBER BOTH COMPONENTS.

7 years ago

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Verified Customer

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Sherri Phoenix, AZ

Like the system, base and mobile unit, the bracelet is waterproof, if my my mom pushes the button I get notified through app on my phone and the mobile device has GPS so I can see where she is.

7 years ago

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Verified Customer

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Patricia A Tavares, FL

Their customer service has always been pleasant when I talk to them. I have no problems with their service. The device always seems to be working, I've not had any trouble with it.

7 years ago

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Verified Customer

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Kelly Lancaster, OH

The customer service reps are very courteous. It's very efficient when it goes off. It's too sensitive. It has gone off when I've been driving because I happen to hit the steering wheel.

7 years ago

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Verified Customer

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Glendora Hampton, VA

We did have an incident but the device did not work because she did not have time to push the button before the seizure. When you push it, they are right on top of things asking if everything is okay. We assumed if she hit the floor it would go off by itself and that didn't happen.

7 years ago

Reply from MobileHelp

Glendora,

Have you considered getting our fall detection pendant? The Fall Detection Pendant is a feature that can be added to any standard system (not the Smart Watch) for an additional cost. Our Fall Detect Pendant contains a pressable button for non-fall emergencies; however, if you were to fall and are unable to press the button it would automatically detect the fall and contact our emergency response center.

We would be happy to discuss this with you. Please contact Technical Support at 877-827-6207, Option 1.

Best Regards,

Mobilehelp

Nov. 6th, 2018

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Verified Customer

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John Tucson, AZ

It actually discharged accidentally but the response time was very quick. The customer service answers all of my questions and got back to me very promptly. It seems to be very superior in technology.

7 years ago

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Verified Customer

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Brenda Bunker Hill, WV

The product is easy and simple to use. Customer service is very pleasant to talk to. I couldn't believe how fast the response was. They are very organized and they do their job.

7 years ago

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Verified Customer

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Anonymous Eastland, TX

They were very prompt in getting the equipment out to me. I tested it out and they are very responsive. Customer service is very thorough with their information. I know I am getting my money's worth.

7 years ago

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Verified Customer

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Melvin Fort Lauderdale, FL

The only thing that's not comfortable is the full unit you wear around your neck. I tested it once to see if it worked, and the GPS was pretty accurate, and the time was pretty quick.

7 years ago

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Verified Customer

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Nolan F Ocala, FL

Customer support is friendly and courteous. Plus, I can take it with me wherever and still have coverage. I'm really satisfied with it, and I haven't found anything else compared to them.

7 years ago

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Verified Customer

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Joseph

I do not like the full monitor because it is too sensitive, it goes off with the slightest bump. I also wish that they had told me about the watch that monitors your blood pressure and everything before I bought something else.

7 years ago

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Verified Customer

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Juergen Rochester, WA

The wrist one is very convenient, it doesn't interfere with anything I do. They always call to check on me and make sure everything's working fine, and they are really good in setting up the system for me.

7 years ago

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David Modesto, CA

I've called a few times with some issues I needed help with, and they were able to answer my questions. They know what they are doing. It's made by Samsung, it's a good product.

7 years ago

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Anonymous

I have a friend who is a very good doctor and she recommended it to me. Last night we had a terrible storm here and the power went off and MobileHelp called to make sure I was okay.

7 years ago

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Lilia And Henry

For no reason at all, the thing goes off and they ask if there is a problem. I haven't fallen or tripped or moved my arm quickly. And when I tried to use the blue button to stop it, it won't stop. I'm in the other room from the telephone when they call you and I'm in a walker and I have to rush into the other room to tell them no. I find that extremely annoying.

7 years ago

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Sarah Tulsa, OK

I fell and I called them and they came and got me up off the floor. They were here in a few minutes and were able to get me off the floor and get it taken care of. The device is easy to wear and is available at all times.

7 years ago