Name: MobileHelp
Rating: 4.6

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Jane Ann Bobbitt Mansfield Center, CT

Written directions for testing are poor.

4 years ago

Reply from MobileHelp

Hi Jane, We received your review and we apologize for any trouble you experienced with the system setup and testing. We are happy to see that you were able to connect with our Technical Support team for assistance with this. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to make sure you receive nothing less. Please do not hesitate to contact us if you have any additional questions or concerns that we can assist with. Our Technical Support team can also be reached directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Feb. 2nd, 2022

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Noelene Johnsson Loma Linda, CA

I don't love the color, weight, and general appearance.

4 years ago

Reply from MobileHelp

Hi Noelene, We received your review and we are sorry to hear that you dislike the appearance of the equipment you currently have with us. We do have different systems and accessories available depending on your needs. At MobileHelp we pride ourselves in providing a great experience to all our customers, and our Technical Support team would be happy to verify your account and review available alternatives with you. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Feb. 2nd, 2022

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Roxie Agan Mount Pleasant, TX

I am going on my 3rd replacement. Faulty appliance

4 years ago

Reply from MobileHelp

Hi Roxie, We received your review and we apologize for any inconvenience you have experienced with the equipment. We are glad to see that you were able to connect with our Technical Support team for further assistance. Please let us know if you have any additional questions or concerns and we will be happy to help. You can reach Technical Support directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Feb. 2nd, 2022

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Shirley A Townsend Lake Orion, MI

Not sure why it talks in the middle of the night

4 years ago

Reply from MobileHelp

Hi Shirley, We received your review and we apologize for any inconvenience you are experiencing with the equipment. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We would like to contact you to help resolve any issues with the equipment. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Feb. 2nd, 2022

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Jon M. Hager Grand Prairie, TX

Response is good when alarm goes off, but too many false alarms

4 years ago

Reply from MobileHelp

Hi Jon, We received your review and we apologize for any inconvenience you have experienced with the false alarms. Is seems like you have not yet had a chance to speak with our Technical Support team about these issues. We would like to contact you to help resolve these concerns. At MobileHelp we pride ourselves in providing a great experience to all our customers and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 16th, 2021

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Kerry Stanton Chelsea, OK

Took over 20 minutes for them to respond when my grandma was having a heart attack

4 years ago

Reply from MobileHelp

Hi Kerry, We received your review, and we are sorry to hear about this incident. We wish your grandmother a speedy recovery, and we apologize for any issues experienced with the equipment. Our records indicate that you have not yet had a chance to speak with our Technical Support team about this incident. What would be the best number for us to reach you on for further assistance with your account and the equipment? You can also reach our Technical Support team at your earliest convenience by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 16th, 2021

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Glorious Schreiber Waterloo, IA

I'm still trying to get the way to use it. Takes a while.

4 years ago

Reply from MobileHelp

Hi Glorious, Thank you for taking the time to share your experience. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? Our Technical Support team will be more than happy to help with any questions or concerns you may have about equipment. You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family.

Dec. 16th, 2021

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Phyllis Atwell Boca Raton, FL

I don't really know if the device is really working or not.

4 years ago

Reply from MobileHelp

Hi Phyllis, We received your review and we are sorry to hear that you have not had a chance to test the equipment, however, we are glad to know that you have also been staying safe and have not needed to use it. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We recommend testing the equipment at least once a month, and we would be happy to contact you for assistance with this. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 9th, 2021

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Mary Bohr Aubrey, TX

They never answer the phone right away I am always put on hold

4 years ago

Reply from MobileHelp

Hi Mary, We have received your review and we apologize for the longer than normal wait times you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to make sure you receive nothing less. What would be the best number for us to reach you on for further assistance with your inquiry? Our Technical Support team can also be reached directly by at 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 9th, 2021

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Gwendolyn Musser Stoutsville, OH

So easy to set up and feel so secure now in my home when alone

4 years ago

Reply from MobileHelp

Hi Gwendolyn, Thank you for your review. We appreciate you taking the time to share your experience for others to benefit. At MobileHelp we pride ourselves in providing our customers with great customer service, and the peace of mind you need. Our Customer Service team is always happy to help with any questions or concerns you may have. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Nov. 30th, 2021

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Pat Nania Sun City, AZ

I need some instructions on use and charging

4 years ago

Reply from MobileHelp

Hi Pat, We received your review and we would be more than happy to give you a call for further assistance with the equipment. What would be the best number for us to reach you on? At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. Our Technical Support team can also be reached directly at 877-827-6207 Option 1. We look forward to speaking with you soon.

Nov. 2nd, 2021

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Lonny Findley Lebanon, NH

Takes awhile to connect to the help center

4 years ago

Reply from MobileHelp

Hi Lonny, We received your review and we are sorry to hear that you are experiencing longer than expected connection times. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. Our Technical Support team would be happy to review the equipment with you and provide any replacements needed. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon and getting this issue resolved.

Oct. 28th, 2021

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Linda Dobson Oklahoma City, OK

Inconvenient too many pieces to ware & carry.

5 years ago

Reply from MobileHelp

Hi Linda, We received your review and we apologize for any inconvenience you are experiencing with the equipment. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you are receiving nothing less. Our Technical Support team would be happy to review the equipment with you and help find the best alternatives for your needs. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon and getting this issue resolved.

Oct. 14th, 2021

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Carol bono Spring Hill, FL

Never worked and did not hold a charge horrible device and gave no feeling of safety

5 years ago

Reply from MobileHelp

Hi Carol, We received your review and we would like to apologize for the inconvenience you have experienced. Your safety is our number one priority, and we are glad to see that you have been able to connect with our Technical Support team for assistance with your account and the equipment. Please let us know if there is anything we can do to further assist and help keep you safe. Our Technical Support team can be reached by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Oct. 7th, 2021

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Marilyn Bascom Scottsdale, AZ

Sometime can't get through to technical help.

5 years ago

Reply from MobileHelp

Hi Marilyn, We received your review and we're sorry to hear that you have had some trouble getting in touch with our Technical Support team. We would be happy to give you a call for further assistance with your account. What would be the best number for us to reach you on? Our Technical Support team also can be reached directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family. We look forward to speaking with you soon.

Sep. 7th, 2021

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Jean lewis

Difficulty getting in touch with personnel

5 years ago

Reply from MobileHelp

Hi Jean, We received your review and we're sorry to hear that you have been having some trouble getting in touch with us. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to make sure you receive nothing less. What would be the best number for us to reach you on? Our Customer Service team is always happy to help, and can be reached directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Aug. 26th, 2021

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Kristy McKisson Mesa, AZ

Called for a new pendant and never received it

5 years ago

Reply from MobileHelp

Hi Kristy, We received your review and we're sorry to hear that you have not yet received your replacement. We would like to contact you to help resolve this issue. What would be the best number for us to reach you on? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon.

Aug. 11th, 2021

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Sara Benninger Wichita, KS

Slow response time; poor customer service from tech support

5 years ago

Reply from MobileHelp

Hi Sara, We received your review and we apologize for any inconvenience have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you receive nothing less. We would like to contact you to help address and resolve any concerns you may have. What would be the best number for us to reach you on? Please let us know if you have any questions, our Customer Service team can be reached directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Aug. 4th, 2021

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Gracie Gomez Holland, MI

Need more help on the set up news more directions

5 years ago

Reply from MobileHelp

Hi Gracie, We received your review and we would be more than happy to further assist you with the equipment. What would be the best number for us to reach you on? At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon.

Jul. 28th, 2021

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Kayla pinguil Hialeah Gardens, FL

I just wish they had a full on Spanish speaking person

5 years ago

Reply from MobileHelp

Hi Kayla, Thank you for your feedback. We do apologize for our Customer Service team only having an English speaking department at the moment, however, we do have a limited amount of in house Spanish speaking emergency operators available in case of an emergency alert. Their availability may depend on the volume of alerts. Please let us know if you have any additional questions or concerns and we will be more than happy to help. At MobileHelp we pride ourselves in providing a great experience to our customers. You can reach us by dialing 877-827-6207 Option 3. Thank you for being a valued part of our MobileHelp family!

Jul. 21st, 2021

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Lou McWhorter Ruston, LA

Takes too long to answer after button is pushed

5 years ago

Reply from MobileHelp

Hi Lou, We received your review and we apologize if you experienced any delay in response time. We would be happy to contact you and help review your account, as well as the equipment, to ensure everything is working properly. What would be the best number for us to reach you on? At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon.

Jul. 21st, 2021

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Stacy Smith Tucson, AZ

I don't like that it is a 2 piece system.

5 years ago

Reply from MobileHelp

Hi Stacy, We received your review and we would like to apologize for any inconvenience you have experienced with the equipment. We would like to contact you to help address these concerns and advise on any equipment alternatives available that may better suit your lifestyle. What would be the best number for us to reach you on? At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Jul. 21st, 2021

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Marilyn Lowe Rutherfordton, NC

I live in an area that gets poor reception and I am not confident in the product working reliably.

5 years ago

Reply from MobileHelp

Hi Marilyn, We received your review and we're sorry to hear about the poor reception in your area. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you receive nothing less. Our Technical Support team would be happy to review the account with you and advise on any equipment alternatives that may better fit your lifestyle. What would be the best number for us to reach you on? We can be reached directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon.

Jul. 14th, 2021

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PAULA FERRARO Queensbury, NY

because it goes off when I don't need it to.

5 years ago

Reply from MobileHelp

Hi Paula, We received your review and we're sorry to hear about the false alarms. We would like to contact you to further assist with resolving any issues you are experiencing with the equipment. What would be the best number for us to reach you on? At MobileHelp we pride ourselves in providing a great experience to our customers. Please do not hesitate to contact our Technical Support team directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 16th, 2021

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Hooshangg Westlake Village, CA

False alarm during shower with the necklace is a problem

5 years ago

Reply from MobileHelp

Hello, We received your review and we apologize for any inconvenience the false alarm has caused. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you receive nothing less. Our Technical Support team would be happy to assist with any equipment replacement needed, and advise on best practices for avoiding false alarms. What would be the best number for us to reach you on? Please let us know if you have any questions, our Technical Support team can be reached directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 9th, 2021

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Alice Ninety Six, SC

Any little touch causes the alert to go off

5 years ago

Reply from MobileHelp

Hi Alice, We received your review and we would like to apologize for any inconvenience you are experiencing with the equipment. Our Technical Support team would be happy to review the equipment with you and advise on best practices to avoid false alarms. We would like to contact you for further assistance with this. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon and getting this issue resolved.

May. 26th, 2021

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Mary Boney Willis, TX

Equipment too bright for central area or a bedroom.

5 years ago

Reply from MobileHelp

Hi Mary, We received your review and we apologize for any inconvenience you are experiencing with the equipment. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you receive nothing less. Our Technical Support team would be happy to review your account with you and advise on any equipment alternatives that may better fit your lifestyle. What would be the best number for us to reach you on? Please let us know if you have any questions, our Customer Service team can be reached directly by dialing 877-827-6207 Option 3 for Customer Service. We look forward to speaking with you soon.

May. 19th, 2021

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Joan Angert Lakeland, FL

Response too slow. I was called to charge my necklace which doesn't charge

5 years ago

Reply from MobileHelp

Hi Joan, We received your review and we apologize for any inconvenience. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. Our Technical Support team would be happy to review the equipment with you and help resolve any issues. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon and getting this issue resolved.

May. 21st, 2021

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Camelia Lambert Whitehouse, TX

Deceptive sales, did not do what salesperson said it would.

5 years ago

Reply from MobileHelp

Hi Camelia, We received your review and we would like to apologize for any confusion at the time of your order. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to contact you to ensure we resolve any issues or concerns you may have. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Apr. 25th, 2021

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Mark Fort Lauderdale, FL

Ask for delivery and install because of physical limitations, and they did not

5 years ago

Reply from MobileHelp

Hi Mark, We apologize, but we do not have any technicians that can physically go to your home to help with the setup, but our equipment does ship already active and ready to be used once plugged in and charged. Our Technical Support team is available over the phone, and representatives are always happy to help if any assistance is needed with the equipment. We would like to contact you to help with any unresolved issued. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon.

Apr. 2nd, 2021

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Rob Cherry Hill, NJ

Have had a few false alarms for unknown reasons

5 years ago

Reply from MobileHelp

Hi Rob, We received your review and we would like to apologize for any false alarms you have experienced. We would like to contact you to help resolve any issues you are experiencing with the equipment. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support - We're always more than happy to help.

Mar. 3rd, 2021

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Cindy Amsterdam, NY

because you have to wear 2 devices to get fall protection

5 years ago

Reply from MobileHelp

Hi Cindy, We received your review and we apologize for any inconvenience or confusion regarding the equipment. Our standard neck pendant help button does not need to be worn when wearing the Fall Detection pendant, as our Fall Detection neck pendant also contains a pressable button for non-fall emergencies. We would like to contact you to better assist with any questions or concerns you may have about the equipment. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We're always more than happy to help.

Mar. 3rd, 2021

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ferreira Collegeville, PA

customer service gives wrong answers to questions

5 years ago

Reply from MobileHelp

Hi Ferreira, We received your review and we apologize for any wrong information you were given. We would like to contact you to further assist with any questions or concerns you may have. What would be the best number for us to reach you on? At MobileHelp we pride ourselves in providing a great experience to our customers. You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Feb. 11th, 2021

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P M Westchester, IL

My mom moved too much and alarm goes off

5 years ago

Reply from MobileHelp

Hello, We received your review and would like to contact you to resolve any issues. We apologize for any inconvenience that you have experienced. Our Technical Support team would be happy to review the equipment with you and send a replacement if needed. What is the best number for us to reach you? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jan. 20th, 2021

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John Meagher

Good. Watch band too small and difficult to replace.

5 years ago

Reply from MobileHelp

Hi John, We received your review and we're sorry to see that you were having some difficulties with the wristband. Our Technical Support team would be happy to provide any assistance needed with the equipment. What is the best number for us to reach you? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 13th, 2020

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Ann C Harkey

It goes off in the shower that I have fallen when I have not fallen.

5 years ago

Reply from MobileHelp

Hi Ann, We received your review and would like to contact you to further assist with any concerns you have about the equipment. What would be the best number for us to reach you on? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Nov. 23rd, 2020

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Sue wingerson

Neck device too sensitive, went off getting out of bed.

5 years ago

Reply from MobileHelp

Hi Sue, We received your review and would like to contact you to further assist with any concerns you have about the equipment. We apologize for any inconvenience that you have experienced. Our Technical Support team has attempted to contact you for further assistance with this. At MobileHelp we pride ourselves in providing a great experience to our customers. Our Technical Support can be reached directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Nov. 23rd, 2020

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lemlen

MobileHelp good quality value customerbservice

6 years ago

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Steve Easley

She was not very receptive, when I told her I wasn’t feeling well.

6 years ago Edited September 14, 2021

Reply from MobileHelp

Hi Steve. We are sorry to hear about your experience. We have forwarded your feedback to our Leadership Team for review. Thank you for taking the time to send us this message.

Aug. 21st, 2020

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Gary Bird Hatfield, AR

Connection takes to long and i don’t need it now anyway

6 years ago

Reply from MobileHelp

Hi Gary. We see that you have already spoken to customer care and they have resolved your issues. If you need any further assistance, please contact us at 877-827-6207.

Aug. 10th, 2020

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Mary Beth Davison Mentor, OH

Having trouble with the GPS on the call button

6 years ago

Reply from MobileHelp

We are sorry to hear that you were having trouble with your GPS unit, however, we do see that you have spoken to our Technical Support Team and they have resolved your concerns. If you need any further assistance, please contact us at 877-827-6207.

Aug. 11th, 2020

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betty stroll pass Monroe, CT

i do not care for the bright lights on the unit.

6 years ago

Reply from MobileHelp

Hi Betty, We are sorry to hear that the lights on the base station bother you. Perhaps, moving the base station to a different location in your home will help create a solution to your concern. If you would like to discuss this further, we would be happy to go over different areas that would be suitable to put your base station. Please give us a call at 877-827-6207, Option 1. Thank you for being a valued part of the MobileHelp family!

Aug. 10th, 2020

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Trudyelliott Copperas Cove, TX

Microphone is in another room. It can’t be heard where fall can happen. Not at all helpful to me.

6 years ago

Reply from MobileHelp

Thank you for your feedback. With your system, you don't have to have a conversation to get help, if you press the button for help, and the monitoring center does not make contact with stating you don't need help, help will be sent. Typically, if you can't get to the speaker to tell them you don't need help, you probably need help.

Jun. 11th, 2020

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Anonymous

3 times the thing went off, no voice thru pendent, have to be in room with base station

6 years ago

Reply from MobileHelp

We would be happy to discuss your specific experience in more detail. Please give us a call at 877-827-6207, Option 1. We look forward to speaking to you!

Mar. 17th, 2020

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Patricia Peters

Pendant keeps setting off alarms. False advertising.

6 years ago

Reply from MobileHelp

Hi Patricia,

We are unable to find an account under the name provided. Please give us a call at 877-827-6207, so that we can address and resolve any issues you are experiencing. We look forward to speaking to you!

Mar. 17th, 2020

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Myra McIlvain

My husband fell last week and the device did not pick it up.

6 years ago

Reply from MobileHelp

Hi Myra,

We hope your husband is okay! We have created a ticket with Tech Support to reach out to you. You can also reach us at 877-827-6207. We look forward to speaking to you.

Mar. 17th, 2020

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Steven Pijut

Wearing the device, my mother fell twice, and the device did not register either fall!

6 years ago

Reply from MobileHelp

We are sorry to hear about your experience, however, we are unable to locate an account under your name. Please reply to this message or give us a call at 877-827-6207, so that we can review your account and resolve any issues you have encountered. We look forward to speaking to you soon.

Mar. 17th, 2020

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Juanita Law

I gave it a 1 because,I don't use it. We got it for my sister. Contact her, not me. Victoria Ramos

6 years ago

Reply from MobileHelp

Hi Juanita,

If your email was provided during the order process, then that would be the reason you received the review directly to you. You can always forward the review to your sister to complete.

Feb. 17th, 2020

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Paul S

Devices are too big and clunky compared with others.

6 years ago

Reply from MobileHelp

Thank you for your feeback!

Feb. 17th, 2020

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Nancy Katulski

Product does not do what they tell you and getting your refund is beyond difficult

6 years ago

Reply from MobileHelp

We are sorry to hear about your experience, however, we do see that you have been in contact with our Accounting Team to resolve the concerns you've had. If you need any further assistance, please don't hesitate to contact us at 877-827-6207.

Feb. 17th, 2020