Name: MobileHelp
Rating: 4.6

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Kathryn

I found some of the components to be rather cheap looking. Sales agents really push for the big sale.

6 years ago

Reply from MobileHelp

We are sorry to hear that the quality of the products did not meet your satisfaction. We have forwarded your feedback to our Leadership Team. If you need any further assistance, please contact us at 877-827-6207.

Aug. 12th, 2020

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Carol Palifka

Very polite and knowledgeable salesman. Did not try to push me into purchase.

7 years ago

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Sarah Smith Bryan, TX

Did not meet all my needs in one unit. Mobile Help could only hear me from base unit. Solo option was too big and heavy.

7 years ago

Reply from MobileHelp

Hi Sarah,

Thank you for your feedback! We do have our all in one smart watch that may be able to meet your needs. If you are interested in learning more about this product, give us a call at 800-916-3067!

Sincerely,

MobileHelp

Jun. 25th, 2019

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Therese Hudsonville, MI

Very expensive. Gave me confidence when walking in my new shoes & orthotics.

7 years ago

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Terrie Steward Granada Hills, CA

The salesman was nice, but talked me into more than I wanted The exit people were extremely helpful.

7 years ago

Reply from MobileHelp

Hi Terrie,

If you need to make changes to your plan, you can do so at anytime! Please contact Customer Care at 877-827-6207, Option 3.

Kind Regards,

MobileHelp

Jun. 3rd, 2019

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Carol Brush, CO

Responded quickly when my husband accidentally dropped his fall alert button.

7 years ago

Reply from MobileHelp

Thank you so much for leaving such a kind review. We really appreciate you taking the time to share your feedback for others to benefit from. Thank you again for being such a valued part of our MobileHelp family.

May. 30th, 2019

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Mary Jo Yarrien Midland, MI

Excellent service and problem solving when I couldn't locate mobile device.

7 years ago

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Cynthia Archer, FL

Good, I received prompt response and quick, kind and simple service.

7 years ago

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Kimberly Fralich Moose Lake, MN

It was 'spot on!' Easy to set up, technician was friendly and helpful.

7 years ago

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Dorothy Pirozzi

Thorough coverage available. Staff most helpful in getting me connected.

7 years ago

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Jo DuPriest Lynchburg, VA

Nice people, good product, just too much for our budget. I am sure it is good to use.

7 years ago

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Mary oxendine Statesville, NC

Everyone is very helpful. I've already had to use it and it worked very well.

7 years ago

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Denise Witkowski Manassas, VA

Genuine interest in our situation, professional, sympathetic

7 years ago

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Carol P

Customer service was very Professional and not pushy at all.

7 years ago

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Joan Annapolis, MD

explained every detail of program and gained my trust quickly.

7 years ago

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Old Timer

instant help when I need it. caring professionals on the line

7 years ago

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Anonymous

Nor had to use my med alect button, which is good, i dont know the kind of service i will get when i need it

7 years ago

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Anonymous

I like the service I have received with this plan. VERY GOOD

7 years ago

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Darlene Pillers

Because I've had no problems with it It is waterproof and I depend on it working in the shower

7 years ago

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daughter

reliable and professional. The device gives us peace of mind.

7 years ago

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Vernell

They were always very helpful and explained in a way you could understand

7 years ago

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Betty Ashdown

When my button was pushed they checked to see if I was o.k. Was a false alarm.

7 years ago

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Sheila

Clear and timely response to questions. I have confidence in the product.

7 years ago

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Karla, Louisville KY

A-Gives peace of mind to family members, C-had a LOT of trouble with lanyard being too sensitive

7 years ago

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Jane Friendswood, TX

Very professional, polite salesman, quality product, good value

7 years ago

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Dic College Station, TX

I was treated with courtesy and respect even tho I did nit sign up.

8 years ago

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Louis larocco Twin Lakes, WI

You can see a lot of research went into. This product. Very user friendly

8 years ago

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Anonymous Anoka, MN

Very helpful on the phone providing information on the product.

8 years ago

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in the middle Las Vegas, NV

Fall detector button went off and I wasn't wearing it, nor was I anywhere near it.

8 years ago

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Janelle Sun City, CA

The customer service is very great thank you so much for all of your help.

9 years ago

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Irene Schmigiel Buffalo, NY

Great service, great product, compactt and pretty fast response.

9 years ago

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Gloria Smith

haven't had to use it yet but at least I know that its there when I need it

9 years ago

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Bernadine Czarka

We have had this system for a year and have been very happy with it! Thank you

9 years ago

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Claire Johns Venice, FL

Very reliable. I feel secure knowing you are there if I need you.

9 years ago

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Martha Shimer Hagerstown, MD

I have not needed this service but it is comforting just to know it is there

9 years ago

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Al Kaminsky Lancaster, CA

Your people were great, and very informative. Thank you very much

9 years ago

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O. Henry Schultz Seguin, TX

I have had the system for a year now and very happy with it and their service.

10 years ago

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Verified Customer

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Beatrice Ramirez

I took it with me on vacation n it did not work.

4 years ago

Reply from MobileHelp

Hi Beatrice, We received your review and we apologize for any inconvenience you have experienced with the equipment while on your trip. If you have not yet had a chance to speak with our Technical Support team about this issue, a representative will be happy to review the equipment with you to make sure everything is working properly. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Apr. 8th, 2022

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Verified Customer

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Evelyn DuBose Brawley, CA

Prompt response, I have accidently set off the alarm, three times.

4 years ago

Reply from MobileHelp

Hi Evelyn, We received your review and we apologize for any inconvenience you are experiencing due to the false alarms. It seems like you have not yet had a chance to speak with our Technical Support team about this issue. At MobileHelp we pride ourselves in providing a great experience to all our customers, and our Technical Support team is always happy to help with any questions or concerns you may have about the equipment. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Apr. 1st, 2022

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Verified Customer

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Arline Barber Elkton, FL

Rather confusing to both myself and my mom.

4 years ago

Reply from MobileHelp

Hi Arline, We received your review and we apologize for any trouble that you are experiencing with the equipment. At MobileHelp we pride ourselves in providing a great experience to all our customers, and our Technical Support team will be more than happy to review the equipment with you and clarify any questions or concerns you may have. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 16th, 2022

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Verified Customer

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Diane gurganus The Dalles, OR

They are Promt on getting you the Help You need when you need Help!

4 years ago

Reply from MobileHelp

Hi Diane, Thank you for your review. We appreciate you taking the time to share your experience for others to benefit. At MobileHelp we pride ourselves in providing our customers with great customer service, and the peace of mind you need. Our Customer Service team is always happy to help with any questions or concerns you may have. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Mar. 11th, 2022

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Verified Customer

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Angela doyle Flushing, NY

Had trouble setting up all devices so I am not even using the product/service

4 years ago

Reply from MobileHelp

Hi Angela, We received your review and we apologize for any inconvenience you have experiencing with the equipment setup. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We would like to contact you to help resolve any issues. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 4th, 2022

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Verified Customer

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Stephen Rosenberg Saint Paul, MN

unduly long time to connect an operator when alarm pressed.

4 years ago

Reply from MobileHelp

Hi Stephen, We received your review and we apologize for the longer than normal response times. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We would like to contact you to help resolve any issues with the equipment. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 4th, 2022

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Verified Customer

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Donna Rye Rocklin, CA

I have yet to receive Any information on how to use the device!

4 years ago

Reply from MobileHelp

Hi Donna, We received your review and we apologize for any difficulties you are experiencing with the equipment. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We would like to contact you to help resolve any issues with the equipment. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 4th, 2022

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Verified Customer

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Eugene Birkner Woodstock, IL

They have responded quickly when necklace has been activated

4 years ago

Reply from MobileHelp

Hi Eugene, Thank you for your review. We appreciate you taking the time to share your experience for others to benefit. At MobileHelp we pride ourselves in providing our customers with great customer service and peace of mind. Our Customer Service team is always happy to help with any questions or concerns you may have. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Mar. 4th, 2022

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Verified Customer

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Kathy Newton Columbus, OH

fob is too touchy - alerts to a fall when there was none.

4 years ago

Reply from MobileHelp

Hi Kathy, We received your review and we apologize for any inconvenience you are experiencing due to the false alarms. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We would like to contact you to help resolve any issues with the equipment. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Feb. 11th, 2022

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Verified Customer

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Edith V White Davenport, IA

Cannot get it to work, and work during the hours I could call

4 years ago

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Verified Customer

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Gloria Schwartz Roseland, NJ

They never sent someone or called When my button went off

4 years ago

Reply from MobileHelp

Hi Gloria, We received your review, and we are sorry to hear about this incident. We hope you were still able to get the help needed at that time, and we apologize for any issues experienced with the equipment. We would like to have our Technical Support team give you a call for further assistance. What would be the best number for us to reach you on? Your safety is our number one priority. Please do not hesitate to give us a call. You can reach us directly at 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon.

Nov. 30th, 2021

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Verified Customer

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Ron Friedmann Centerport, NY

Billing representative was totally unhelpful and marginally rude

4 years ago

Reply from MobileHelp

Hi Ron, We received your review and your feedback is important to us, as we are constantly working to provide our customers with the best experience possible. We would like to apologize for any inconvenience you experienced during your call. Please let us know if any further assistance is needed, and we would be happy to give you a call. Our Customer Service team can also be reached directly by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Nov. 4th, 2021

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Verified Customer

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Jo Ann Nance Fort Lauderdale, FL

Prices are very high for the product that is given.

4 years ago

Reply from MobileHelp

Hi Jo Ann, We received your review and we definitely understand your concern. At MobileHelp we pride ourselves in providing our customers with high quality equipment and services. We are one of very few personal emergency response companies to be FDA registered. However, please do not hesitate in contacting us if you experience any issues with the equipment. We would also be more than happy to review the billing with you, and ensure you have the most cost effective options for your needs. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 3 for Customer Service. Thank you for being the most valued part of our MobileHelp family.

Oct. 28th, 2021