Name: MobileHelp
Rating: 4.6

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Teresa Fiore

Great service and easy to set up. Nice that both a bracelet and necklace are given.

6 years ago

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Diane Barbout

Have only had test responses but the response has been immediate and very thorough

6 years ago

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Stephanie Brown Montague, MI

It is a robot/computer that I talked to, even after I requested to speak with a real person because the computer didn’t understand what I was asking. That was ridiculous & of no help to me.

6 years ago

Reply from MobileHelp

Hi Stephanie. We are unable to find an account under your name, and we are unsure of the robot/computer you spoke with, as we only have real people for our online chat services. We would love to assist you with any questions you may have, please give us a call at 877-827-6207.

Jun. 26th, 2020

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Linda Higgins Los Gatos, CA

My 97-year-old father has fallen twice and NO ONE at your organization has called him, the fire department or me. WHAT is the point of paying for this stupid service? I am cancelling this service and want a large refund.

6 years ago Edited September 14, 2021

Reply from MobileHelp

Hi Linda,

Thank you for contacting MobileHelp. We are would be happy to look into this further, however, we are unable to locate any account under your name. Please give us a call at 877-827-6207 for further assistance.

May. 18th, 2020

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JoAnn Burroughs Jacksonville, FL

We purchased the mobile help watch and when my husband was having a seizure, I pushed the help button 6 or 7 times and NOTHING happened. I then called 911. Worst product ever!

7 years ago

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phil everett Mena, AR

good very helpful ! called to verify everything was working ! i would use them again !

7 years ago

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Nancy V. Philbrick

Easy to install and use! Received in a timely manner! Looking forward to using it!

7 years ago

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Carlson Arlington, WA

Very helpful and excellent follow-up. Customer oriented to find best product for our needs.

7 years ago

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Jim Willett

I have been impress thus far with the product quality and the customer service department.

7 years ago

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Cathy Haddock, GA

It was very helpful and informative. I asked many questions that was answered with expertise.

7 years ago

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Ray Himmelblau Wheeling, IL

very helpful Jeff took care of all my mother's needs I like the no price increase

7 years ago

Reply from MobileHelp

Thank you so much for leaving such a kind review. We really appreciate you taking the time to share your feedback for others to benefit from. Thank you again for being such a valued part of our MobileHelp family.

May. 30th, 2019

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Anne Sabattis

All works as it should. All good so far. Haven't had it very long. Very good service. Came on time. Thanks

7 years ago

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Paula Laney

Customer care really DID care. I called several companies and yours was the most curious.

7 years ago

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Stanley Potter Mesa, AZ

It is easy to use.I hardly notice that I am wearing the pendant or the main unit on my belt.

7 years ago

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Troy Chang San Diego, CA

It was east to order. Arrived quickly. Everyone I talked with was knowledgeable. Easy to set up.

7 years ago

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Lisa

Clear and helpful. I felt confident I understood what product I was getting and how it worked.

7 years ago

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Aleeta Osmond Gainesville, FL

I felt very comfortable getting set up with Mobile Help.. They explained the system clearly for me.

7 years ago

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Claire

It is very inconvenient when I go out to carry the GPS button around. It would be alot easier if I could just put it around my neck or attach it some way to my clothing.

7 years ago

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Eileeng

So far, have tested the equipment twice and the response was quick and responders were polite

7 years ago

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L Forest

An excellent user friendly system and availability of knowledgeable and kind employees

7 years ago

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Excellant!

It does do the job i needed it for. If asked by this survey company i would not take the survey!

7 years ago

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Lynn Howell, MI

They took care of every thing. I have not had to use it yet but I am confident it will work right.

7 years ago

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Time 2 Change Media LLC Nashville, TN

Excellent product, the independent salesman was very helpful and I got my product in a short time.

7 years ago

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Sandy

support was clear and easy to use equipment. My only complaint is the pendent is to heavy to use.

8 years ago

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Anonymous Spanaway, WA

The representative Sue S. that I talk to was amazing she was super helpful and informative

8 years ago

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Anonymous

The ease of obtaining 24 hour assistance by using a simple to use monitor is amazing to me.

8 years ago

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Janet Grupp Bloomington, IL

Just tested system yesterday. Gentleman answered curiously and everything checked out. Good to know.

9 years ago

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Elton Bamford Grosse Pointe, MI

Although we haven't had occasion to use the services, it's reassuring to know it's there if needed.

9 years ago

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eric Wappingers Falls, NY

customer service is very helpful. the wait time is real short. sometimes there is no wait time.

9 years ago

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Deann Hadley Elmira, OR

I would recommend this service to anyone has health problems or a senior living alone.

9 years ago

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DeWayne L. Smith Hamilton, MT

Your service has been outstanding in every way. Keep up the outstanding service.

9 years ago

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Juanita Seattle, WA

Responded to a fall. Notification was prompt. Caller was pleasant and helpful.

9 years ago

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Carolyn Kramer Camarillo, CA

Though thankfully I have not had occasion to use it it's comforting to know I can if necessary.

9 years ago

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Barbara Allen Phoenix, AZ

This is an excellent product. It gave me continuous reassurance. It was also easy to use.

9 years ago

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KATHY Cortlandt Manor, NY

ONLY ISSUE I HAVE IS AUDIO - REPRESENTATIVE UNABLE TO HEAR MY RESPONSES UNLESS I AM VERY CLOSE TO UNIT

10 years ago

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Scott Shabot Boca Raton, FL

test xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxx

10 years ago

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Verified Customer

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Bill Wehe

I don't think it is a great value for the price.

4 years ago

Reply from MobileHelp

Hi Bill, We received your review and we apologize if the equipment and services have not met your expectations. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. If you have not yet had a chance to speak with our Customer Service team about these concerns, a representative will be happy to review the account with you and provide any solutions or equipment alternatives that may better suite your needs. What would be the best number for us to reach you on to help resolve these concerns? You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Apr. 15th, 2022

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Verified Customer

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Virginia Kramer

Too many false alarms. Too sensitive to accidental contact.

4 years ago

Reply from MobileHelp

Hi Virginia, We received your review and we apologize for any inconvenience you are experiencing due to the false alarms. It seems like you have not yet had a chance to speak with our Technical Support team about this issue. At MobileHelp we pride ourselves in providing a great experience to all our customers, and our Technical Support team will be happy to assist with resolving any issues you are experiencing with the equipment. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Apr. 8th, 2022

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Verified Customer

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Janet Stone Sun Valley, CA

The person who sold the unit to me lied about the capabilities of the unit.

4 years ago

Reply from MobileHelp

Hi Janet, We received your review and we apologize if the right expectation was not set at the time of your order with us. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we apologize if you received anything less. What would be the best number for us to reach you on to help resolve this issue and ensure it does not occur again? You can also reach our Technical Support team directly at 877-827-6207 Option 1. We look forward to speaking with you soon.

Apr. 1st, 2022

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Verified Customer

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Susan Olsen Weaverville, CA

Wish it was smaller. Wish it had longer battery life

4 years ago

Reply from MobileHelp

Hi Susan, We received your review and we apologize for any trouble you are experiencing due to the size and battery life of the equipment. We value your feedback, as we are constantly looking for ways to continue providing our customers with the best experience possible. If you have not yet had a chance to speak with our Technical Support team about these concerns, we would be happy to give you a call for further assistance. What would be the best number for us to reach you on? You can also reach Technical Support team directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Apr. 1st, 2022

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Verified Customer

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Marlene Dymond Au Gres, MI

I fell today and no response came from mobile.

4 years ago

Reply from MobileHelp

Hi Marlene, We received your review and we are sorry to hear about your recent fall. At MobileHelp, your safety is our number one priority. We want to contact you to review this incident and provide you with any equipment replacements needed. What would be the best number for us to reach you on? You can also reach Technical Support team directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Apr. 1st, 2022

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Verified Customer

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Sarah Stamey Roseboro, NC

The unit malfunctioned. And had to be replaced already.

4 years ago

Reply from MobileHelp

Hi Sarah, We received your review and we apologize for the inconvenience you have experienced with your original order. We are glad to see that you were able to connect with our Technical Support team for assistance with getting the equipment replaced. At MobileHelp we pride ourselves in providing a great experience to our customers, and we apologize if you have experienced anything less. Please do not hesitate to contact us if you have any additional questions or concerns. We will be happy to have one of our representatives give you a callback if needed. Our Technical Support team can also be reached directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Mar. 30th, 2022

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Verified Customer

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Leonard Yonkler Alexandria, VA

The fall alert frequently goes off for no reason.

4 years ago

Reply from MobileHelp

Hi Leonard, We received your review and we apologize for any inconvenience you are experiencing due to the false alarms. We would like to contact you to help resolve any issues with the equipment. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 30th, 2022

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Verified Customer

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Earl J Wilser Pleasant Valley, NY

It has difficulty locking on the cell signal; flashes green. It fails the test option often.

4 years ago

Reply from MobileHelp

Hi Earl, We received your review and we apologize for any trouble that you are experiencing with the equipment. At MobileHelp we pride ourselves in providing a great experience to all our customers, and our Technical Support team will be more than happy to test the equipment with you and provide any equipment replacements needed. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 16th, 2022

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Verified Customer

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Donna Fork Lenox, MA

My mother is very upset with the product. She says it goes off too easily.

4 years ago

Reply from MobileHelp

Hi Donna, We received your review and we apologize for any inconvenience that your mother has experienced due to false alarms. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. Our Technical Support team will be happy review the equipment with you and provide any replacements needed. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 16th, 2022

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Verified Customer

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Nancy goodenow Finleyville, PA

More problems with billing and mistakes and different stories than I can count.

4 years ago

Reply from MobileHelp

Hi Nancy, We received your review and we apologize for any inconvenience you have experienced with the billing on your account. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we are glad to see that you were able to connect with us for assistance with resolving these concerns. Please let us know if there is anything we can do to further assist with your account. Our Customer Service team can be reached directly at dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Mar. 16th, 2022

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Verified Customer

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Lakia Moon Marshall, NC

Great product, you don't need Wi-Fi or landline!

4 years ago

Reply from MobileHelp

Hi Lakia, Thank you for your review. We appreciate you taking the time to share your experience for others to benefit. At MobileHelp we pride ourselves in providing our customers with great customer service, and the peace of mind you need. Our Customer Service team is always happy to help with any questions or concerns you may have. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Mar. 11th, 2022

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Verified Customer

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Delbra Thomas Silver Spring, MD

First set malfunctioned. But second set works well.

4 years ago

Reply from MobileHelp

Hi Delbra, We received your review and we thank you for taking the time to share your feedback. At MobileHelp, your safety is our number one priority, and we are glad to hear that you were able to connect with our Technical Support team for assistance with getting the equipment replacements you needed. Please do not hesitate to contact us if you have any additional questions or concerns, and we will be more than happy to help. Our Technical Support can be reached directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Mar. 4th, 2022

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Verified Customer

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James Walton Dallas, TX

Some areas that are not as user friendly as I would like.

4 years ago

Reply from MobileHelp

Hi James, We received your review and we apologize for any difficulties you are experiencing with the equipment or coverage in your area. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we would like to contact you to help resolve these issues. What would be the best number for us to reach you on? You can also reach our Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 4th, 2022

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Verified Customer

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jim stilwell Celina, OH

Getting fall protection not what we expected

4 years ago

Reply from MobileHelp

Hi Jim, We received your review, and we are sorry to hear that you are not completely satisfied with the automatic fall detection pendant. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we would like to make sure you receive nothing less. We would like to have our Technical Support team give you a call to help resolve any issues you are experiencing with the equipment. What would be the best number for us to reach you on? Your safety is our number one priority. Please do not hesitate to give us a call. You can reach us directly at 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon.

Feb. 11th, 2022