Name: MobileHelp
Rating: 4.6

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Ali Iranpour Houston, TX

Not what I expected. Equipment received was not what was explained on the phone.

7 years ago

Reply from MobileHelp

Hi Ali,

We are sorry to hear that what you received is not what you thought you would get. We would love to discuss this with you further. When is a good time to reach you?

We look forward to speaking to you.

Best Regards,

MobileHelp

Jul. 23rd, 2019

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Elaine Atkinson Tampa, FL

Very poor. i sent the whole package and canceled my new account because of what appered to be dishonesty in order to make sale

7 years ago

Reply from MobileHelp

Hi Elaine!

We are sorry that your experience made you feel that way. We reviewed your account and see that you were shipped the Cellular Duo system and you wanted the Mobile Duo System. We apologize for any misunderstanding during your order process, but swapping the system to the one you want is an easy fix! Please contact us at 877-827-6207 and we can take care of this today! :)

Best Regards,

MobileHelp

Jul. 23rd, 2019

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Ross Slyter Chino, CA

Very good impression. Very professional

7 years ago

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Pat Fleege Hazel Green, WI

Very helpful, and very fast service, but pricier than advertised.

7 years ago

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Donald F Shellhammer

very good everybody was very helpful and knowledgeable

7 years ago

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Judi Semel

Very professional down to earth and knowledgeable

7 years ago

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Phyllis Carpenter Kings Mountain, NC

Very impressed with the product and the customer service

7 years ago

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Joy Gehm Lizton, IN

Initial impression was good based on online review and phone call to initial customer service rep

7 years ago

Reply from MobileHelp

Hi Joy,

Thank you for your kind review! Is there anything we can do to earn a higher rating from you? We look forward to speaking to you!

Kind Regards,

MobileHelp

Jun. 25th, 2019

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Peggy Heath

Excellent and very easy to complete process.

7 years ago

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Susan Vogtlander Wickenburg, AZ

Initially, sounded good, I just wanted to know prices, not have your service rep wake me up all hours of the day with phone calls.

7 years ago

Reply from MobileHelp

Susan,

We are sorry to hear about your experience. We would be happy to discuss pricing and services with you. Please contact us at 800-916-3067. Best Regards, MobileHelp

Jun. 3rd, 2019

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Pam Spokane, WA

When Mom needed help, they were very quick and professional

7 years ago

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Arthur Cullen

Easy to understand gthe process to access program

7 years ago

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M. H. Phoenix, AZ

Knowlegable, professional, friendly, empathetic

7 years ago

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Cielo Guzman

Customer service was excellent. Very responsive.

7 years ago

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Joyce Ann Hendrickson Plano, TX

Excellent! They treat customers in best way possible!

7 years ago

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Linda peterson Cedar City, UT

Very good!repcalled back several times and was excellent!

7 years ago

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Diane Lowell, IN

Very professional. They have their act together.

7 years ago

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HJR

Easy to get set up and have had no issues.

7 years ago

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Elbert Moore Jr.

so helpful in getting set up service seems great

7 years ago

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Annabelle Gargasz

Great customer service and excellent response time

7 years ago

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Gary Rolling Meadows, IL

ok==== but dificult to say as there were no instructions in the box

7 years ago

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Ann Dix Laceys Spring, AL

I have always gotten the answers to the questions I asked

8 years ago

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G Krutilek Alameda, CA

Have only had for 1 week.... and not needed to use it

8 years ago

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Dorothy Webb Gulfport, MS

Equipment performed as per instructions from sales rep.

8 years ago

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Customer Grand Prairie, TX

Really easy to set up and use. Affordable.

8 years ago

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Rex Winston, OR

We just got the service, Mom Had to use it, it worked as advertised

8 years ago

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HB Houston, TX

Reps were helpful and knowledgeable about the product

8 years ago

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Linda St Louis, MO

immediate answer -- straightforward,r elaxed

8 years ago

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Deeded Ossian, IN

I have had Mobil help and fine them to be the best

8 years ago

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Mary Reno, NV

Was happy how things were explained to me.

8 years ago

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Karen Outten Media, PA

Very happy with this device and the customer service.

9 years ago

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Tiffany Waikoloa, HI

Product information was very informative.

9 years ago

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jack leibowitz Pomona, CA

The responce time is good . My problem with the systen is that it is going off by itself several times for no reason.

9 years ago

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John J Procita Phillipsburg, NJ

Julius was very accommodating, courteous and helpful.

9 years ago

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fred jackson Taunton, MA

Excellent all the way. Good product reasonably priced.

9 years ago

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Joan Sanderson

Monitor was pressed by mistake and operator was friendly and understanding

9 years ago

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Eric Bergeson Nashua, NH

Not used yet, comfort knowing it's there

9 years ago

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Bart and Mary O'Sullivan

Very pleased with the service. We are in our fifth year

9 years ago

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Delores Schauer

So far, really great customer service and support for the product/service.

9 years ago

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Deb Lyle Boca Raton, FL

I saw the ad about MobileHelp and think his is going to be great for my Dad!

10 years ago

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Deb lyle

I like the product. It will be great for my dad.

10 years ago

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Verified Customer

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Gloria Varner

Wrist is very hard to push so had to ask for help.

4 years ago

Reply from MobileHelp

Hi Gloria, We received your review and we apologize for any difficulties you have experienced with the equipment, and we are glad to see that you were able to connect with our Technical Support team about this concern; however, we would like to get back in touch with you to make sure that this issue has been resolved. At MobileHelp, your safety is our number one priority, and our Technical Support team is always happy to help with any equipment issues. What would be the best number for us to reach you on? You can also reach Technical Support team directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Apr. 16th, 2022

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Verified Customer

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Donald Wolff Desert Hot Springs, CA

I tried to use my call bouton and no one responded

4 years ago

Reply from MobileHelp

Hi Donald, We received your review and we apologize for any issues you are experiencing with the equipment. It seems like you have not yet had a chance to speak with our Technical Support team about this issue. We would like to contact you to help resolve any issues with your account. At MobileHelp we pride ourselves in providing a great experience to all our customers, and our Technical Support team is always happy to help with any questions or concerns about the equipment. What would be the best number for us to reach you on? You can also reach Technical Support team directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Apr. 1st, 2022

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Verified Customer

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Eilyne Lewis Chehalis, WA

haven't set it up yet. Appears too complicated.

4 years ago

Reply from MobileHelp

Hi Eilyne, We received your review, and we would like to contact you to help complete the system setup. What would be the best number for us to reach you on? At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. The equipment is very easy to set up, and our Technical Support team will be happy to walk you through this. You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family. We look forward to speaking with you soon.

Nov. 30th, 2021

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Verified Customer

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Robert garnett Newport News, VA

To slow respone after button fasher jf i hit 911

4 years ago

Reply from MobileHelp

Hi Robert, We received your review and we apologize for any inconvenience you have experienced. We see that you were able to connect with our Technical Support team for assistance with this concern. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to make sure you receive nothing less. Please let us know if you have any additional questions or concerns and we will be happy to have one of our representatives give you a call. Our Technical Support team can also be reached directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Nov. 30th, 2021

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Verified Customer

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Joseph Gurin Montclair, NJ

Haven't had the chance to set up and no one onboarded me

5 years ago

Reply from MobileHelp

Hi Joseph, We received your review and we would be happy to further assist you with updating the account. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you are receiving nothing less. Our records show that we have attempted to contact you for the onboarding, but we are sorry if you missed our call. What would be the best number for us to reach you on? You can also reach our Customer Service team directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Sep. 7th, 2021

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Verified Customer

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John Bukovi Vancouver, WA

We still have not recieved the equipment

5 years ago

Reply from MobileHelp

Hi John, We received your review and we apologize for any shipping delays you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers, and upon reviewing our records we're glad to see that you were able to speak with our Customer Service team for assistance in resolving this issue. Please let us know if you have any questions, you can reach us directly by dialing 877-827-6207 Option 3 for Customer Service. Thank you for being the most valued part of our MobileHelp family.

Aug. 26th, 2021

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Verified Customer

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Emily Coviello Las Vegas, NV

Too many unnecessary devices and too expensive.

5 years ago

Reply from MobileHelp

Hi Emily, We received your review and we apologize for any inconvenience you have experienced with the equipment. At MobileHelp we pride ourselves in providing a great experience to our customers. We would be happy to help you find a system that better suits your budget and lifestyle. Our Technical Support team would be more than happy to assist you with this. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Aug. 16th, 2021

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Verified Customer

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Sandi Meyer Imperial, MO

It took close to 2 hours for him to come

5 years ago

Reply from MobileHelp

Hi Sandi, We received your review and we apologize for any inconvenience you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you receive nothing less. We would like to contact you to further assist you with this. What would be the best number for us to reach you on? Please let us know if you have any questions, our Sales team can be reached directly by dialing 877-827-6207 Option 3 for Customer Service. We look forward to speaking with you soon and getting this issue resolved.

May. 19th, 2021

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Verified Customer

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Johnhollan Bonnyman, KY

On hold over three minutes emergency caall

5 years ago

Reply from MobileHelp

Hi John, We received your review and we would like to apologize for any inconvenience that you have experienced. We would like to contact you to further assist with your inquiry. What would be the best number for us to reach you on? At MobileHelp we pride ourselves in providing a great experience to our customers. You can also reach us directly by dialing 877-827-6207 Option 3 and we will be more than happy to help. We look forward to speaking with you soon.

Mar. 3rd, 2021