Name: MobileHelp
Rating: 4.6

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Verified Customer

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Iris Federal Way, WA

All my contacts have been so helpful in giving me all the information I needed to decide on getting this system. I did have a problem with the base unit battery not lasting as long as stated on the paperwork, but it was replaced immediately after I reported it and I received the replacement in a timely manner.

5 years ago

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Verified Customer

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Steve Street Vinita, OK

Not one problem with the company, world like it should. Prompt service friendly people. Excellent customer service. Equipment showed up on time and is easy to use. I would recommend this product to all I come in contact with who may be interested in a service such as this one.

5 years ago

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Verified Customer

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Irlopez San Antonio, TX

Since we got this service for my parents 5 months ago, they have used it twice. MobileHelp immediately contacted them, dispatched an ambulance, and called me to inform me of the situation. I am thankful my parents have MobileHelp.

5 years ago

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Verified Customer

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Kathy Leonardtown, MD

The device works well. My Mom feels confident about being alone. We have checked the connection throughout the house and works wonderfully. My Mom who is very hard of hearing can hear the monitor in every room of her house.

5 years ago

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Verified Customer

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Pam L Sun City West, AZ

Excellent helping me to pick thecorrect system that would work the best for my Mom's needs. Fairly easy to set up. Not the best instruction manuals to refer to. Instructions not complete or easy for a senior to navigate. Fall necklace very sensitive (which is better than not being sensitive enough), and we had set off several false alarms (including when my uncle took the shower/bathroom press button alarm out of the box).

5 years ago

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Verified Customer

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Donita Barnes New Castle, IN

Affordable, very helpful, great system. My questions are always answered quickly and completely, the two times my grandson accidentally activated the system the response time was immediate. If you have people over or if you just have a lovely day with your computer in your backpack

5 years ago

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Verified Customer

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Thomas David Hale Troy, NY

just asking where where are you going what are you doing and call him back and just say we are they say yeah we got you and within a minute so it takes the worry out of getting someone there at 2 a.m. or slicing your leg off or anything like that it takes the worry out of it

5 years ago

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Verified Customer

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Dana Porter Virginia Beach, VA

Customer service staff are efficient and polite. Emergency staff are always quick and thorough when needed, and patient with my Mom if she accidentally pushes the fall button. This is a great service and I highly recommend it.

5 years ago

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Verified Customer

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Julie Alston Lake Charles, LA

I initially subscribed to the fall alert pendant. I found it to be too sensitive. I could not put it on without making it send an alert. I did not like wearing it around my neck. It was bothersome. I returned the fall pendant and am using the wrist band which I find more comfortable and easier to deal with. The service has been very good. However at my home the cell signal is only one to two bars on the base so sometimes it’s difficult to hear the emergency operator.

5 years ago

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Verified Customer

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Shelba Holmes Dawson, GA

I have not had the service very long but my experience so far is that the answer to all my questions and concerns have been met immediately by very courteous, helpful folks. This is very comforting to someone in my circumstances.

5 years ago

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Verified Customer

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Sharon Boehl Garland, TX

I really like my shower unit. I thought I was testing it. So I took it in my bathroom to check it out. I did nothing ( so I thought ) next thing I noticed a firetruck and the ambulance in front of my home. I had called for an ambulance with out knowing it. Nice to know they can respond that fast.

5 years ago

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Verified Customer

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Debra Stroupe Kittanning, PA

I had a lot of questions when I first called them. They were very personable and cared about my father’s needs and didn’t push their product on me. They explained everything and went over prices to see what worked best for our situation. I’m very happy with MobileHelp.

5 years ago

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Verified Customer

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Keiko Isshiki Los Angeles, CA

One time, I accidentally dropped my fall button, and then, my mobile device was immediately activated with the Emergency Response Center. Even though it was a mistake on my part, I felt very relieved knowing that those devices were working as expected.

5 years ago

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Verified Customer

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Audni G Miller, PhD, LCSW San Antonio, TX

Fortunately, I have not needed the assistance medically and I just purchased MH. I did need assistance from Support staff to set it up and operate it. The customer service person patiently answered my questions and when I could not work the “on” button on the Solo unit he told me a lot of people doing that and to push button in with the point of a pen. I pushed hard with a pen and that worked. But it means I will always be sure to have a pen with the unit. And I am strong, not weak or frail! But the service from the representative was patient and courteous and thank goodness he told me how to turn it on!

5 years ago

Reply from MobileHelp

Hi Audni, We received your review and we apologize for any inconvenience you have experienced. We are glad to hear that you were able to speak with our Technical Support team about this, and please do not hesitate to give us a call back if any further assistance is needed. You can reach us directly by dialing 877-827-6207 Option 1. Thank you for being a valued part of our MobileHelp family.

May. 19th, 2021

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Verified Customer

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Maggie Oberhelman Laurel, NE

As much as I have worn it I haven't had any problem with it I usually wear the necklace is very comfortable I haven't wanted to watch yet the only thing I find me inconvenience with is where to put the monitor that I have to carry with me all the time but other than that I think this is a great service.

5 years ago

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Verified Customer

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Kimberly Simpson California, MD

Quick response when alert goes off . My mother wears the pendant and she plays with it which then sets it off we have had false alarms due to that and when I havent been able to get to the control to cancel they contact me by phone to alert me and are very courteous

5 years ago

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Verified Customer

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Andrea Barrett New York, NY

After spending a great deal time researching the combination of equipment I hoped for, MobileHelp was the only source that offered exactly what I wanted. Excellent user-friendly tech help. Very pleased with my decision to go with this company.

5 years ago

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Verified Customer

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Kenneth Hinshaw Greenville, OH

I have never had to use it yet, Thankfully, but to know it's there is gives me a good peace of mind. Talking to the service personnel when I had a small problem at the beginning was reassuring that I had chose the right product. The person I spoke to in the service department was very knowledgeable & helpful. I'm very pleased with Mobile HELP!!!

5 years ago

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Verified Customer

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Evelyn Irvine Keaau, HI

I feel more confident with Mobile Help. The alarm sounded off two different times when I jostled it too much while transferring to my wheelchair. I hadn't fallen. It notified me to hold the button down for 5 seconds if I was OK. Glad to know it's keeping an "eye" on me.

5 years ago

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Verified Customer

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Frank Palermo Naples, FL

Everything about the company is great. They made it very easy to understand the entire process. The equipment came two days later. The instructions were simple and the testing was easy. And no contract!!!! I'm 80 and my wife was away for three weeks. The peace of mind she had was worth every penny!!!!!

5 years ago Edited September 14, 2021

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Verified Customer

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Mike Hofer Fairport, NY

Customer service was fantastic. They walked us through what would best serve my mother and our needs and explained everything to her in a way she could understand. Mobile connect is also a service I appreciate because it helps me monitor my mothers equipment. I would definitely recommend

5 years ago

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Verified Customer

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Carol El Dorado Hills, CA

I was impressed with how fast the operator responded when I had a false alarm. Easy to use.

5 years ago

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Verified Customer

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Deanne Boeshans Wilsonville, OR

She had a fall 2 days after she got the device, they called her right away and stayed on the line with her until she was able to get to her couch. They are very quick to respond which makes us feel safe with her wearing the device.

5 years ago

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Verified Customer

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Linda N. San Antonio, TX

I took a severe fall about a month ago. While I was in the hospital, my husband researched emergency call devices. We purchased MobileHelp based on Internet reviews (5 star). The setup has been very easy, and the tech support has been outstanding. We had one false alarm. That was a good test of the system, and the company response was great.

5 years ago

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Verified Customer

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Deborah Dyke Vicksburg, MI

The salesman was helpful to explain everything and then their customer service reps were pleasant, knowledgable and make you feel like we made a good decision to get started for a elderly dear friend who is a widower and no kids or relatives to help. Plus since we are paying for the service, they are very reasonable in price! no pne

5 years ago

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Verified Customer

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Lynne M. Chouiniere Lakewood, NJ

Product is well made,is sensitive enough to pick up even hard sit down on a toilet seat,great customer service.ive had the occasion when my alarm was triggered and I can say the response was very timely and the customer service person on the other end seemed truly happy that I was alight

5 years ago

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Verified Customer

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Elizabeth Kibler Arlington Heights, IL

Immediate response when called. However, I do have one complaint: They charge for their service when device is shipped, not when service is activated. I think this is not right. Service begins and should be charged when service is activated, not before.

5 years ago

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Verified Customer

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Cheryl Reno, NV

I have not had an emergency yet, but of course have accidentally set it off while getting to know the system. Each time, I have had a really quick response, and the agents are very kind. I feel much safer and sleep better at night, knowing help is just the push of a button away.

5 years ago

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Verified Customer

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Anonymous Wylie, TX

Customer support was very courteous, helpful and knowledgeable. They put us at ease. I feel my mother will have help if she needs when I am not at home. They responded immediately. We appreciate that it was a short period of time.

5 years ago

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Verified Customer

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Steve East Hanover, NJ

The one thing that had me worried was the signal strength seems to be losing connection. We have had good interactions with them. They’ve given us useful information. I like that the package include multiple buttons. It’s a neat idea being able to put them different places. I also like the lock box.

5 years ago

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Verified Customer

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Alice Roach, MO

It was a little more expensive for everything than I anticipated but they are very good at explaining everything and I like that it is light weight, you hardly know it is there, it is working properly, when the power goes out, it still gets a signal.

5 years ago

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Verified Customer

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Anonymous Northport, NY

The lock box is an excellent idea. It is very helpful. I wish the button was waterproof for the shower that would be helpful in the future. It is a little confusing initially what the different buttons are for but they are very helpful and knowledgeable.

5 years ago

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Verified Customer

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Rosemary Tallahassee, FL

Mobile Help is much better than the other compared to other company I was using. It is half the cost and they are always helpful. The only thing I dislike is that it goes off at the slightest movement. They call and are very nice and you tell them it is a mistake. It has happened two or three times.

5 years ago

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Verified Customer

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Bilal Granby, MA

Love it. Everybody should get it if they are old or disable. I wish they could experience what I am experiencing. Their customer service is straightforward. They are knowledgeable about the product. The product works perfectly. They call within thirty seconds when it is activated.

5 years ago

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Verified Customer

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Michael Centreville, VA

Mobile Help is very good. They are very responsive. My mom has made a couple of accidentally and they get back to het immediately. The wrist band is able to detect if she falls. I would be preferable if she only had to wear one device but other than everything else is fine.

5 years ago

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Verified Customer

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Lisa Spokane, WA

Just the other day my mother in law, who we purchased it for, fell and pushed it and they responded. It is very light and I like that there are multiple ways to use it. It’s really good though there is always room for improvement.

5 years ago

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Verified Customer

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Anonymous Vancouver, WA

They are immediately responsive and very pleasant to deal with. I don't like having to carry the second piece to the device when I go outside. I used it accidentally and they answered very quickly. The base unit battery doesn't last very long and you have to charge it every night.

5 years ago

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Verified Customer

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Nancy Latrobe, PA

I haven't had any problems since getting their medical alert device. I like that I can receive help at the push of a button. I tested it and everything went well. I'm also very satisfied with the price because it doesn't cost as much as other companies.

5 years ago

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Verified Customer

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Jerry Newport, VT

We haven't had our device very long, but everything seems to work fine with it. They're really good at following up and we're grateful to have it around for safety reasons. One problem we have is that the wall mount you're supposed to have isn't working.

5 years ago

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Verified Customer

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M Buffalo, NY

They were very responsive getting back to me and I've had a great experience with them so far. I'm really happy with the features of the device. I was given a package deal with a bunch of devices, which I'm really happy with.

5 years ago

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Verified Customer

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Andrea Elmira, NY

I like the sense of security their device provides. It is very versatile, and I can wear it either on my wrist or around my neck. I don't have to take it off in the shower or in the bathtub. I've tested it on a couple of occasions and it's very simple and successful.

5 years ago

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Verified Customer

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Rhoda Commack, NY

The customer service rep I talked to was very helpful and pleasant. I like everything about the device. I tested it this month and everything worked fine. I recommend MobileHelp to anybody that's looking for a device. The people who work there are lovely and the device works great.

5 years ago

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Verified Customer

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Donna Dover Plains, NY

Customer service was very courteous and helpful when I got my device. Everything was very smooth during the process and the medical alert device functions the way I need it to. Whenever I test it I get an immediate response and they're very helpful and everything worked out fine.

5 years ago

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Verified Customer

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Wilson San Bernardino, CA

I really like the wristband device they offer rather than wearing it around my neck as a necklace. The only time I've activated the device is when I tested it. It took me a while to figure it out, but everything worked out great and they called me right away.

5 years ago

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Verified Customer

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Daniel Poplarville, MS

I like that you don't have to buy the equipment. All you do is pay the monthly fee and it covers the service. The device gives you a piece of mind for your loved ones if something happens to you. Every time I test it they answer me.

5 years ago

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Verified Customer

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Clifton Fayetteville, PA

They were very good at explaining how everything worked when I was calling to become a new customer. I like the peace of mind that comes with knowing help is right around the corner if I need it. Their customer service is incredible.

5 years ago

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Verified Customer

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Brian Mohawk, MI

Customer support was very easy to work with and they explained all the options they had without being pushy. I like everything about their device. It's easy to use, easy to cancel if you make a mistake by pressing the button accidentally, and it works perfectly.

5 years ago

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Verified Customer

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Annie New Haven, CT

Whenever you need MobileHelp they are there for you. There is nothing I dislike about their device because it's very helpful and useful. When I tested my device, they were very prompt and accurate not making me wait too long for an answer. I hope more people use this!

5 years ago

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Verified Customer

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Paula Smyrna, GA

MobileHelp is pretty good about responding quickly. The necklace is too sensitive - one time I accidentally set off the alarm and within minutes they had the fire department there to help me. Unfortunately, it was a false alarm but it was good to know that if I had a problem it wouldn't be long before I'd have help.

5 years ago

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Verified Customer

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Brenda Lincoln, MI

Any concerns I've had throughout the process have been answered promptly. They are very helpful and I like everything about them. I tested the device and it worked after I pressed the button. It's well worth it having the security that I can get help at any time.

5 years ago