Name: MobileHelp
Rating: 4.6

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Verified Customer

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Anita Hansen

It started out rocky because after I had Mobile Help for two or three days AT&T was transforming their local tower from three gigs to five gigs and it screwed everything up. But Mobile Help was very diligent and helpful and everything turned out just fine and they are doing a marvelous work.

4 years ago

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Verified Customer

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Dave Koster Livermore, CO

I enlisted Mobile help to help us equip a relative with their device in spite of his lack of computer knowledge or use. I agreed to forward any info during his early use. He really enjoys the new sense of security that Mobile help provides.

4 years ago

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Verified Customer

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Ann Wilbanks Crowley, TX

I was out of town and they could not reach me and I try calling them and they called my daughter and to she called me to see if I was ok the went on and dispatch ems to my house and my other kids had to tell them I was ok I finally got intouch with with I told I was ok

4 years ago

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Verified Customer

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RICHARD DUGO Escalon, CA

I am new to mobilehelp and have had several accidental alarms due to bumping the device. When trying to negate the alarm the call still goes to an operator. cancelling the alarm does not seem to be working. the good news is that someone always answers.

4 years ago

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Verified Customer

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Joan Peck Penn Yan, NY

I do not know much right now but what I do know the people are absolutely wonderful and will help you every which way they can. I thank God I haven't needed their service yet however I know they are wonderful people. I believe they will do everything to assist you.

4 years ago

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Verified Customer

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Richard J Piereth Nitro, WV

I really like not having to have a base unit. It is truly mobile and I have coverage everywhere that I go. It is also a great value compared to other plans. The fall detection is an important feature to have and it really does work. I bent over a little too quickly and it thought that I had possibly fallen. I was contacted almost immediately to make sure that I was OK. Getting help is just a button push away.

4 years ago

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Verified Customer

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MARGARET OLIVER Fairfax Station, VA

Had to replace help button. Came in 3 days. very helpful when I called to get it turned on. Love the fact that I can talk to someone if I get in trouble. I like that I can use it if I have a problem when I go for a walk or out shopping etc.

4 years ago

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Verified Customer

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Carol St.Claire Bakersfield, CA

It is very responsive to every move. I set it down on a hard surface and apparently it was a little faster and harder than intended, a sweet voice told me a fall had been detected. It told me to push the button if there was no fall. I did and no EMS came. I feel very confident I am being monitored and am safe.

4 years ago

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Verified Customer

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Sylvia Michel Beaver Falls, PA

They are interested in me getting the best use of my purchase. The only problem I really have is the fall detection devise is to sensitive. It goes off when you are not even moving. I didn't want it going off while getting my hair done so I put it in my purse. Yes, my purse was talking some guy told me

4 years ago

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Verified Customer

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Dennis Cormier Worcester, MA

Gratefully I have not had to use the MobileHelp equipment in an emergency, but the equipment instructions, setup, testing etc. were quite easy, and I received excellent help from customer service when I asked for it. I am quite happy so far.

4 years ago

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Verified Customer

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Lance Heern Iowa City, IA

Very quick response from the operators, everyone has been quite polite and helpful. Getting a text from the person helping my wife before I got a call threw me the first time, but now I realize it's a very good backup system . Couldn't be more pleased with the program so far.

4 years ago

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Verified Customer

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Jane Bittner Akron, OH

The response to the button being pushed is very quick. Almost immediately the operator is talking from the base. If they don't hear anyone answering they immediately call the phone numbers that we have set up. If they talk to my mom and paramedics are being called they immediately call me to make sure I'm aware. Very reliable.

4 years ago

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Verified Customer

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Michael Santostefano Hillsborough, NJ

I have had the Mobil Help system for only two months and although I haven't needed assistance, I did push the help button by accident and It triggered an immediate response from the support center to ask if I needed assistance. It is reassuring t ik know help is only a push of the button. As part of my package I received a lock box to allow emergency assistance to gain entry to my home without breaking dow nb a door.

4 years ago

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Verified Customer

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Lynette Dettinger La Crosse, WI

I have dealt with absolutely awesome people. They are compassionate, knowledgeable. They make you feel like you are the only customer they have. My aunt has not had to use her system yet but I feel confident that it will work when it is needed.

4 years ago

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Verified Customer

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Barbara A Hammond

I have only had MMobile Help service for a month have been so pleased with the Customer service. Each person I have spoken with has been most friendly, courteous, and helpful. They seem to be right "on top" of things. So far I am delighted.

4 years ago

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Verified Customer

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Gary Nerger Glendale, AZ

I guess the ultimate test is whether we actually need to use the system which we have yet to need, thankfully. However the entire order, delivery, setup, training and customer service part of the program couldn't have been more seamless.

4 years ago

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Verified Customer

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Audrey T Singleton Richmond Hill, GA

Mobilehelp has been an added player of support in assisting our elderly parent's in to remaining at home as they are. When my mother fell, mobilehelp responded promptly assessing that medical help was needed and EMS arrived quickly. MobileHelp contacted me and I was able to arrive within a few minutes.

4 years ago

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Verified Customer

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M. Kalman Manchester, CT

I have not had to use the service and hope I won't, but I'm glad to have it "just-in-case" I chose it because it had the wristband for home and also a device for away from home, which is small and easy to take with me when I'm out.

4 years ago

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Verified Customer

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DONNA Timberville, VA

I really havent had mine but 3 months its accidntly went off twice once I dropped the necklace it was a matter of seconds and they responded very quickly actually both times that made me feel really safe I grateful for it

4 years ago

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Verified Customer

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Joyce Guthrie Boise, ID

New user. So far, I am impressed with the features of my Mobile Help . I have the use of the basic unit plus the On The Go ability. My daughters feel that they don't need to " hover" over me as much. I like that Mobil Help has the button near my commode and shower for help.

4 years ago

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Verified Customer

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judy m fanetti Reno, NV

It has given me a great sense of security. I found out how sensitive the wrist and pendant were when I sat down too abrupt in the shower and when I tossed forgive me) onto a table. Everyone was very courteous and understanding. It told me that someone is there very quickly, though.

4 years ago

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Verified Customer

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Dwight Fine Palm Springs, CA

Fortunately, I have not yet had to use the services of Mobile Help. I do have a good friend who has used the service several times, and received excellent response. This influenced me to acquire Mobile Help, after suffering a recent fall.

4 years ago

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Verified Customer

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Larry Norgaard Saint Charles, IL

It is giving me a strong sence of security. I am alone and drive some distances. Also. I see so many people having un predictable health and physical accidents. This system and testing abilities gives me a sence if security as I age.

4 years ago

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Verified Customer

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jackie bond Fort Walton Beach, FL

had a problem with my testing. Was able to connect with a tech and matter resolved quickly. I had had this problem with another company which was not resolved to my satisfaction and that is why I chose your company to rely on.

4 years ago

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Verified Customer

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William Bass Hartford, AL

The package came complete. Became operational in about 30 minutes. Detailed inventory list. No hidden charges. Only zits are having to recharge the fall detector and remote device. Remote device does not seem to be as sensitive as I was expecting.

4 years ago

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Verified Customer

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Anne Giselle Marks Laurel, MS

I set this up for an elderly relative, got detailed and easy to follow explanations and instructions. The customer service representatives were super nice, patient, and helpful. I can't really rate the service according to how it would work in case of an emergency, as that has not been necessary at this point.

5 years ago

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Verified Customer

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Gerry Vuchetich Rosemount, MN

I gave MobileHelp 4 stars overall, based on two aspects. I give the sensitivity of the pendants 5 stars as my wife dropped her small pendant about two feet to a carpeted floor and it immediately activated - excellent sensitivity. However, I must give the call center response time 3 stars at most. When the pendant hit the floor, it took 4-5 minutes for a call center team member to respond.

5 years ago

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Verified Customer

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Marsha Martin Spokane, WA

When we called to order it, he was awesome and very helpful. He said that when it arrived and we called the number to set it up they would go over all of it with my mom and test it with her to make sure she could hear everything and understood how it worked. However, that didn't happen. They just had me test it to see if it was connected. They were very nice but they didn't work with my mom at all.

5 years ago

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Verified Customer

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william Taylor Bridgewater, VA

The device works exactly how it was intended. We have tested it accidentally and the response was as promised. There have been several calls for customer service and all of the responses exceeded our expectations. Would definitely recommend this product.

5 years ago

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Verified Customer

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Burgess E Dellinger Lottsburg, VA

extremely helpful w/ set up, when we have called w/ questions. Only suggestion is for hard of hearing-my father in law is using this and when he sleeps and removes hearing aids he didn't hear it when he accidentally set it off. I would recommend a strobe to the base unit

5 years ago

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Verified Customer

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Edward Bayard Salem, MA

We have been very impressed and pleased with the reliable functioning of the MobileHelp equipment, and with the prompt and very professional and courteous response of the operators when have (accidentally) activated the fall button pendant or the emergency button.

5 years ago

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Verified Customer

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Alma Luna Covina, CA

My grandmother is 94 years of age and we decided to get the alert for after she fell in the restroom. My grandmother lives alone n we do not want this to happen ever again. Medical Alert was very much helpful once it arrived. They care about people and were very

5 years ago

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Verified Customer

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Judi Brenning Pickerington, OH

IT WORKS!! My husband set his pendant off accidentally and because his mobile unit holder was on his belt and he was in a noisy club, he didn't hear the call to respond. Next thing you know the emergency squad was there....loving that GPS feature.

5 years ago

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Verified Customer

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Myra Griffin Palatka, FL

we live in the woods and the reception is not always best here. The reception here for Mobile Help is great. This system also makes you feel safe. NOTE" I did refer someone to your company, which they also purchase the Mobile Help, but I did not receive the $200 for the referral, as I was told.

5 years ago

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Verified Customer

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Betty bynum Riverhead, NY

My mom accidentally push button unawear and didn't hear the operator asking was she alright. Myself and my other emergency contacts were alerted beside the police dept. My mom said she look and a lot ot people were at her house and she didn't know why until she was told that she must had hit the button by mistake. So we all know how the button works in a real emergency thank you medhelp

5 years ago

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Verified Customer

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Andrew Stevens Tacoma, WA

While learning and trying to figure out how mobile help worked I sent probably oh I don't know four alerts to mobile help and they were very understanding and helpful and explained the way that it works and I thought that was great I know they work and I'm happy with that

5 years ago

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Verified Customer

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Karen Los Angeles, CA

Representative were informative and was able to answer all my concerns and questions. The equipment came on time and I appreciated the tracking of the package. When I called customer service everyone I spoke to were so nice and helpful. They never made me feel that my questions were ridiculous or unimportant.

5 years ago

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Verified Customer

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Frances L.Trotter

the response time is excellent. weather the notification is false alarm. customer service representative answers in an expedient manner to the call. Quality of products are easy to wear. No buckles are clasps that maybe to hard to secure monitor.

5 years ago Edited September 14, 2021

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Verified Customer

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Cheryl Belle Fourche, SD

The sales rep.was very helpful and informative.He waa not pushy at all and made sure all our questions were answered. With MobileHelp all areas are covered from falling, showering, and being in or away from home. Setting up the units and testing them came with good instructions.

5 years ago

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Verified Customer

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Andrea Hattler Bramson Bluffton, SC

It is a blessing and a curse. My husband with Parkinsons should wear it all the time, but often refuses which makes it a useless tool. The strength of the speaker at the base unit is not strong enough for him to hear on the other side of the house. So if he triggers the system he does not even know and could result in a false alarm. It has, by and large been handy and we appreciate the connectivity.

5 years ago

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Verified Customer

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Vickie Ayers Chipley, FL

I had locked myself out of my house. My phone was inside so I had no way to call my daughter for help. So I had my wrist button on and pressed it. A neighbor came by and got my door opened. Then my daughter called and said your company dispatched help. TheEMS arrived. I am so thankful for the quick response. Many Thanks

5 years ago

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Verified Customer

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Judy Love Eagle, ID

The staff member I called when I was trying to set up the equipment was beyond patient. He stuck with me until I figured it out - it was my error in the easy process of setting it up, but finally I realized what I was doing wrong. I sooooooooooo appreciate his patience .

5 years ago

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Verified Customer

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Francine Roth Little Falls, NJ

I have accidentally set off my fall detection button and received a call very quickly to check on my well-being! Very efficient. Also, I called to have Mobile Help to ask me to help check my equipment and found the service very friendly,helpful and patient! Excellent service

5 years ago

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Verified Customer

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Keith St. Clair North Jackson, OH

The system is complicated for people in their 70's+ to fully understand. There are wrist bands, a fall pendant, a mobile device and a base unit. Only one actually tracks falls and if you're out of the house, you need the mobile unit. But the wrist bands don't track falls. Try explaining this to someone who doesn't know technology and is in their late 70's or older. Then expect them to remember it, even if they seem to get it after explaining it a few times. Not easy. Also, if there is a false alarm and someone reaches out over the base unit, if it's too far away they can't hear it or the base unit can't pick up their response. Small houses or apartments probably work better than a big house. A solution is needed for bigger houses because if you're not in the room with the base unit, there's no sense in even trying to respond.

5 years ago

Reply from MobileHelp

Hi Keith, We received your review and we apologize for any inconvenience you are experiencing with the equipment. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you receive nothing less. If you have our automatic fall detection, there is a physical help button on this device, therefore the user would only need to wear one help button at a time. Our Technical Support team is always happy to help with any equipment assistance needed. What would be the best number for us to reach you on to further assist with your account? We can also be reached directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon.

Jul. 14th, 2021

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Verified Customer

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Joanne Sanford Jackson, WI

I have only been with MobileHelp a short time but I have had to call them for certain question s and each time has been an easy experience. It's like talking to someone you have known for a long time. The tech's are very helpful and wonderful to talk to. You always can get an answer quickly and easy.

5 years ago

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Verified Customer

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Elissa Landi Wolcott, CT

I have had to call the monitoring center and the customer service center three times in the last month. Everyone was very patient with my questions and made sure everything we went over was understood and resolved. One operator was on the line with me for about 20 minutes resetting and updating my 98 yo grandfather's fall button and mobile unit.

5 years ago

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Verified Customer

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Eleanor Mazourek Port Saint Lucie, FL

I like the concept but have questions about how I am using it. Tried calling for further help but the person helping was trying to talk me into some promotion or something. I am afraid of setting it off, not sure of when to use which item & have not tested it to be sure it is working. Also not sure what phone # to call for help. Don't want to set off for an emergency.

5 years ago

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Verified Customer

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Laurie Becker Cassville, WI

The service went down 2 nights ago just as I was getting ready for bed. I called customer care and I wasn't happy with the service I got. I had to unplug everything and the next morning, with customer care on the phone, it was just a matter of plugging everything back in. The chick the night before could have told me to do that and we wouldn't have been without service overnight.

5 years ago

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Verified Customer

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Carol Tomasch Catasauqua, PA

We've had several calls and a couple of false alarms in the first month or so and the response has been very good. We were slow in answering one time and we called off the emergency, but we did get a visit from a local police officer to check that everything was ok

5 years ago

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Verified Customer

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Suzanne Zerbe-Erickson Durango, CO

My concern it that if one is in another part of the house and the fall button accidentally receives what it thinks is a fall and it takes time to get to the monitor before EMT's are called. Don't know how you can get around this problem. The one time this happened to me you did call on the phone so all was well and I didn't fall. The good news is that you were quick to respond.

5 years ago