Name: MobileHelp
Rating: 4.6

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Verified Customer

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Margaret Young Beverly Hills, FL

I think the alert device works well and it gets help as soon as it is needed.

7 years ago

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Verified Customer

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Anonymous

Price for this device is lower than others. I really like it.

7 years ago

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Kevin Leawood, KS

The customer service is really helpful but the mobile station should be louder.

7 years ago

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Lorena Saint George, UT

They're always right there to help me and the device is pretty good.

7 years ago

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Verified Customer

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Kathryn O'Fallon, MO

I take it with me wherever I go. I thought the nurses that came out to start me on it were great.

7 years ago

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Verified Customer

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5

I got the service very fast when I applied for it and that was a good thing.

7 years ago

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5

When I accidentally hit the button, they answer as soon as I call.

7 years ago

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5

Every time I called, they gave me an answer to my questions very thoroughly.

7 years ago

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5

Every time we've called, we've gotten help. It's been very easy.

7 years ago

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5

The customer support was nice to me and I like the way they do business.

7 years ago

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Norma

MobileHelp always answers my calls and is there to help when I need them.

7 years ago

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Kathy Lawson Saint Augustine, FL

When we needed help and pushed the button, it took them too long to answer the call. This made 911 take a long time as well.

7 years ago

Reply from MobileHelp

Dear Kathryn,
We received your review and would like to contact you to review that incident. What is the best number for us to reach you on? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you do not experience anything less. We look forward to speaking with you soon.
Kind Regards,
MobileHelp

Mar. 3rd, 2019

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Verified Customer

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Peggy Patton

I had to use this when I fell and it did not go off and let them know that I had fallen.

7 years ago

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Verified Customer

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Doug Mcintyre

You can have the necklace always on and it also has a lot further range.

7 years ago

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Verified Customer

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Claud Gant

When you drop it on the floor to see if it would work it really does.

7 years ago

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Verified Customer

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John Mullins Ballard, WV

It's a great system and I am very satisfied with it and the price.

7 years ago

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Verified Customer

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Anonymous

They do exactly what they say, and they are nice and professional.

7 years ago

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Verified Customer

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Nancy Schantz

I haven't had to use it but I haven't experience any problems with it yet.

7 years ago

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Verified Customer

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Zachary Mackey

When they called me to help me install it, they were very polite and warming.

7 years ago

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Verified Customer

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Zella Harrington

The device is easy to wear and the installation was very easy.

7 years ago

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Micheal Shores Lexington Park, MD

I've had to call the customer service once and they fix our problems.

7 years ago

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Barbara Hanks Morgan City, LA

I take it with me every time I leave the house. They can find me anywhere I go.

7 years ago

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Verified Customer

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David Abt Mount Prospect, IL

We ran into a problem with our first device, so they sent us another one. I like the features and the price.

7 years ago

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Verified Customer

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B.N.

Their responses are very prompt and the device is easy to use.

7 years ago

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Verified Customer

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Jenny Megill

The customer service people have been very supportive and helpful.

7 years ago

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Verified Customer

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Rosaleen

The device is really efficient and customer service is easy to deal with.

7 years ago

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Katherine Carey

When I first plugged the system in and tested it, the customer service responded immediately.

7 years ago

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Verified Customer

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Larry Miller

Whenever I have called, they have responded without hesitation.

7 years ago

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Calvin

The device is very accurate and customer service is very helpful.

7 years ago

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Ila

I have the choice of wearing a bracelet or a necklace and it is lightweight.

7 years ago

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Albert Borsella

Easy to use. Quick response to alerts. Good quality and value for the money.

7 years ago

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Nancy Nemia

Quick response and persistent in trying to reach family members

7 years ago

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Verified Customer

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Karen Brouillette

twice now I have had to call because I don't receive my equipment only to find it is on hold for a reason that nobody can explain

7 years ago

Reply from MobileHelp

Karen,

We apologize for any inconvenience you experienced by having your shipment delayed. When an address does not verify, we place the order on hold and reach out to the customer to confirm the address before shipping the order. This is to make sure your equipment does not go to the wrong location. Once again, we apologize for any inconvenience this has caused you.

Kind Regards,

MobileHelp

Feb. 27th, 2019

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Verified Customer

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Hannah McDowell

Great coverage, and not needing to have a phone line to use the service.

7 years ago

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Verified Customer

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Scott Sumner

Great service and device that I can trust in emergency situations

7 years ago

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Joyce Lyons, WI

I hardly know it is around my neck, & the mobile device fits in my purse

7 years ago

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Verified Customer

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Nancyrose

Product is so easy to use. Customer service was great. Easy set up.

7 years ago

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Verified Customer

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Very. Satisfied customer

I am secure at home and away. Have had a instant response to an alert.

7 years ago

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Ethel Beaman

The mobile needs to cover more area - i doesn"t reach to my brdroom. I take the mobile to my room

7 years ago

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Verified Customer

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Connie

Everyone I have talked to has been wonderful and extremely knowledgeable .

7 years ago

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Michael

Ease of setup of equipment, and wireless connection for emergencies

7 years ago

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Cleveland Williams

Device works exactly as advertised with speedy first responder notification

7 years ago

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Ray Onyett

prompt, courteous aervice. Had my interest at heart. No contract.

7 years ago

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Emma

Because they are there if there any sound that could be a fall in a few seconds

7 years ago

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Paul Pedersen

Works as advertised both times it was needed. Quick response each time.

7 years ago

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Darline

Fast, accurate, and dependable. I have a sense of peace knowing my mother is protected.

7 years ago

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Susan S.

All interactions with Mobile Help have been informative & helpful.

7 years ago

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Carol Sue Smith

Quality of customer service as well as quality of the product itself.

7 years ago

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Keith N

Simple device to install and use. Excellent customer service.

7 years ago

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Gene Feil

Easy to read and operate. Customer service is quick to respond.

7 years ago