Name: MobileHelp
Rating: 4.6

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Verified Customer

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Dory

Would have given 5 but when doing monthly tests takes very long time for operator to answer.

7 years ago

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Verified Customer

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Keith

My mother had an incident and it worked out fine, I was impressed.

7 years ago

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Harry Annapolis, MD

I like the GPS system, it was set up properly and works very well.

7 years ago

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R. Levittown, NY

It's extremely sensitive, there were many times where it triggered when I took it off.

7 years ago

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Eli

We wanted something that my husband could use outside and this is what we found we could use.

7 years ago

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Susan

There have been some false alarms, but they call immediately to check on me.

7 years ago

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Wayne

Any time I bump or drop it it goes off and I get a response immediately.

7 years ago

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Patricia

I've had a couple of false alarms at night and someone responded over the apparatus quite quickly.

7 years ago

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Irene Victor, CA

I've had false alarms and they were right there and they're very helpful.

7 years ago

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Johannah Riverview, FL

The people are always nice and the people that brought it here was very nice.

7 years ago

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Joseph

The customer service representatives are very knowledgeable.

7 years ago

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Richard L

It took me about thirty seconds to get a response. The device is a little sensitive at times.

7 years ago

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Josephine Fresno, CA

It goes off once in awhile and they're very concerned and considerate when they call.

7 years ago

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Santina

I used the fall one and it kept going off without we touching it. I am always with someone so I never really need it. They do try to help.

7 years ago

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Robert

I live by myself. I like that I can leave the house with it.

7 years ago

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Janie Greenville, SC

I feel secure with it around my neck. They are very trustworthy.

7 years ago

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Anonymous Greeneville, TN

It's great but it does take a little while to get answers to my calls.

7 years ago

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Elaine

They offer good information about everything. I wish it were cheaper.

7 years ago

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Kay

The device works. They are very responsive and very patient.

7 years ago

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Julian

It is a little hard to really get used to the system. It performs the way it is supposed to.

7 years ago

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Annie Philadelphia, PA

I feel that MobileHelp is a trustworthy company. They always answer my calls.

7 years ago

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Pam

Customer service is very quick to respond to any alert calls.

7 years ago

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Donna

Every time I have called customer support they have been helpful.

7 years ago

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Anonymous

Customer service answers my calls very quickly. I hope that the watch would keep a charge longer.

7 years ago

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Verified Customer

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Oliver S

Customer service is very prompt at responding, and the device works good.

7 years ago

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Marie

I get good feedback from customer service. The device is worth its price.

7 years ago

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Anonymous

MobileHelp's device is very easy to use and their customer service was there.

7 years ago

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Norma

I accidentally set off the alarm and they responded immediately.

7 years ago

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Heather

The device and service is affordable, helpful, and accessible. Customer service is responsive.

7 years ago

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Joan

Any communication that I have had with MobileHelp has been very satisfactory.

7 years ago

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Theresa

MobileHelp responds quickly, and I am very satisfied with their service.

7 years ago

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Ilene San Diego, CA

The necklace falls off my neck all the time. They do answer very quickly and get to you right away.

7 years ago

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Margaret

They answer very quickly when the alarm goes off. The price was right for me.

7 years ago

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Carol

I wear it 24/7 and they instantly reply to me when I press the button.

7 years ago

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William And Grace

It is really helpful because the responders were quick getting to my house.

7 years ago

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Ann

It is usable outside the house. The operator talks to me sensibly and makes sure that I get the answers.

7 years ago

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Cornelius X.

They cover everything that I need and they are there when I need them.

7 years ago

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Annette Poughkeepsie, NY

Their response time was very good. They respond right away, no problems.

7 years ago

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Donna

I like the company and I feel safer with it. Customer service is pretty fast.

7 years ago

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Joseph

It's easy to use. They call and worry about me, they are good people.

7 years ago

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Rev. Richard T.

The service is outstanding and it is a good price. They save a lot of people.

7 years ago

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Andrea New York, NY

I wear it all the time. I'm very comfortable with the set up of it.

7 years ago

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Verified Customer

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Jackelyn

It is very sensitive. I moved the base unit from my bedroom to the living room so if it goes off, it is in a central location.

7 years ago

Reply from MobileHelp

Jackelyn,

Thank you for your feedback. We would like to make sure your Fall Detection Pendant is working properly and provide ways to reduce false alarms. Please respond to this message or call Technical Support at 877-827-6207, Option 1.

We look forward to speaking to you!

Sincerely,

MobileHelp

Feb. 7th, 2019

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Verified Customer

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Kahani Arcata, CA

It went off once by mistake and the support was right there. They are really quick.

7 years ago

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Phillip

I accidentally fell asleep with it on and they were here so it works great.

7 years ago

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Frank Chattanooga, TN

I've had a little trouble with the fall button but I would say their device is the best.

7 years ago

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Verified Customer

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Judy

I haven't had to use it for an emergency, but the device goes off and will send a message. It really aggravates me. I'm not happy with it and I'm going to return it.

7 years ago

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Verified Customer

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Anonymous Apollo Beach, FL

When I call them to test it, the customer service is always there.

7 years ago

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Betty Webster, NY

The customer support checks on me even when I didn't know I needed it.

7 years ago

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Gary

One time I hit the button by mistake but they were right there in a couple seconds.

7 years ago