Name: MobileHelp
Rating: 4.6

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Verified Customer

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Cheryl Danner New Berlin, IL

They offer an excellent service. Their Sales Team was also great and it was very simple and easy to set up. It's been a very positive experience.

9 years ago

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Verified Customer

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Gloria Mccollin

My overall experience with MobileHelp has been very satisfactory. They were very good, very nice, and the system was not hard to set up. Everything has been just fine.

9 years ago

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Verified Customer

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Karen Mance Rancho Cucamonga, CA

The Sales Team was fine, and the equipment itself was good as well. I haven't had it for long, but I'm satisfied with MobileHelp.

9 years ago

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Verified Customer

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Evelyn Newsome-Clarke Brooklyn, NY

I haven't had a problem whatsoever with MobileHelp. Their representatives have been fine and it was easy to set up the equipment itself.

9 years ago

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Verified Customer

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Garrett & Lela Jackson New Port Richey, FL

I love the service! Their Sales Team has been excellent and the devices weren't hard to set up. They're just really good.

9 years ago

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Verified Customer

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Ervin Watts Goldsboro, NC

So far, the service has worked fine. I've been really safe out, so I haven't had to use it, but MobileHelp has provided a very positive experience.

9 years ago

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Verified Customer

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Frederick Whitt Springfield, OH

It was easy to install the system, and the representatives that helped me were courteous. It's good to have it because we're too old and my wife took a few falls already.

9 years ago

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Verified Customer

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Mary Marques-Caramico Citrus Heights, CA

MobileHelp has given us a positive experience so far. They representatives were very knowledgeable, and the system was easy to use and setup.

9 years ago

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Verified Customer

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Kristen Lowe Waunakee, WI

Setting up the equipment was easy and the customer service was really great! I've had a very positive experience with Mobile Help.

9 years ago

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Verified Customer

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Anonymous

This system does not notify me to check if the it's working correctly, but it does have the GPS so I kept it. It's easy to use and to set up and I like the fact that I can take it out of my house without a problem.

9 years ago

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Verified Customer

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Melody Michalowski Colorado Springs, CO

I purchased Mobile Help for some family members because they're getting older and needed assistance. Their sales team was not bad and the service is not hard to use.

9 years ago

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Verified Customer

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Barbara Lambert Warner Robins, GA

I was afraid of falling down the stairs, so I decided to get the wrist and necklace device from Mobile Help. I haven't had to use it yet, so I am neither satisfied or dissatisfied with the service, however, I can say that it was easy to set up.

9 years ago

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Verified Customer

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CH Greer, SC

I got the Duo system due to medical issues, and so far it has been good. It helps a lot in an emergency and they have a very reasonable price for what you get.

9 years ago

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Verified Customer

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Hector Romo Perris, CA

My wife has dementia and, although I haven't had to use it, the concept is very good. If something happens to me I may just have enough time to push the button.

9 years ago

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Verified Customer

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Marytha Clear Brownsburg, IN

My family thought I needed Mobile help because I live alone. I could say I'm pretty satisfied even though I accidentally make the alarm go off every once and a while.

9 years ago

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Verified Customer

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Mary Miles Calera, AL

My son and I got the necklace and bracelet in case of an emergency. Their sales team was wonderful and it wasn't hard at all to set up.

9 years ago

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Verified Customer

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DW Senatobia, MS

I purchased Mobile Help because of my health issues and it's worked great so far. If I have a technical or medical question they answer it. Besides, it was easy to set it up.

9 years ago

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Verified Customer

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Pat Kalenius Lakewood, WA

My son bought a single system for me because I had been falling a lot. Even though I've had false alarms they have been cooperative and that keeps me satisfied.

9 years ago

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Verified Customer

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Guynette Lane Broken Arrow, OK

I live in an apartment by myself so this adds a little security to my life. I have the "Duo" I think its called. Everything works really well. I am nothing but satisfied.

9 years ago

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Verified Customer

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James Houlihan St Charles, IL

My loved ones decided that I should have this service. We are all satisfied, they come very quickly. What an excellent service!

9 years ago

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Verified Customer

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Debbie Davis Kiowa, KS

I am an elderly person that lives alone so I just wanted the added peace of mind in my life. It was easy to unpack and set up. Everything is great.

9 years ago

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Verified Customer

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Bruce Fox Scottsdale, AZ

I had fallen down once in the bathroom and mentioned it to my son so he purchased this device for me. I like that it works both at home and away. Everything has been excellent.

9 years ago

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Verified Customer

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Deanna Manning Grand Forks, ND

I don't have much to say about the service really. It is reliable, the company is easy to deal with, and it all works. I am satisfied.

9 years ago

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Verified Customer

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Octavia Spriggs Starke, FL

This service just makes sense when you get to a certain age. The equipment is so dependable , easy to use, and convenient that it travels with you.

9 years ago

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Verified Customer

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Beverly Joyce Sayre, PA

I have the service because I live alone. I have the wrist watch looking device, and the rubber gets painful after a while. I'm satisfied with the service, though!

9 years ago

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Verified Customer

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Kathryn Mullervy Annapolis, MD

I live alone and I'm older, so this is a good product for me. I have the service that I can wear and use anywhere, which is really nice. I've had a few false alarms, the button may be a bit too easy to use.

9 years ago

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Verified Customer

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Sterling Koch Watertown, WI

The commercial was really compelling when they fell and couldn't get up. So I my sister picked this up for me. I have limited interactions with the company, so i'll give them a 7.

9 years ago

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Verified Customer

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Florence Bernard Boca Raton, FL

I am getting older and I live alone, so I thought this would be a good idea. A friend told me about Mobile Help. I used the system once and things didn't go as smoothly as I thought they would. It could be improved a bit.

9 years ago

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Verified Customer

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Ken & Marilyn Martin Ash Grove, MO

We got the service out of fear of falling without anyone being there to help out. The product is very simple to use. We have been very satisfied.

9 years ago

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Verified Customer

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Troy Compton Early, TX

I heard about Mobile Help on television. I like that I am able to get fire alarms with the service. It just give me some peace of mind. I am satisfied with the service.

9 years ago

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Verified Customer

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Chanda Banerjee Augusta, GA

They're an excellent company to work with. Everything has been so easy. I told my friends about Mobile Help, and they like it too.

9 years ago

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Verified Customer

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Beverly Halpin Sarasota, FL

When I'm left alone, Mobile Help is security for me and my husband that I'll be okay. So far, I don't think I've had to use it though.

9 years ago

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Verified Customer

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MF Cape Canaveral, FL

My kids decided I should get one after my daughter in law did some research. It's very good because I feel safer when I'm going somewhere alone.

9 years ago

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Verified Customer

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Sharon Chapa Copenhagen, NY

I have issues because of a disability, so I got Mobile Help. It was very easy to set up and get started. Haven't had any problems.

9 years ago

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Verified Customer

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Martha Hurley Birmingham, AL

I decided to get Mobile Help after I had been falling and after I did a lot of research. So far, I have been pretty satisfied. I haven't had any problems thus far.

9 years ago

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Verified Customer

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RS Carmichael, CA

Before I got Mobile Help, I was relying on a cell phone. That became unreliable because I've had several falls. Everything has been very good. Definitely a 9/10.

9 years ago

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Verified Customer

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Danny Tenhoff Minneapolis, MN

After doing some research, I purchased the one that allows me to go out and about. It has been really good and very easy to use!

9 years ago

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John Curtis Chandler, AZ

I've been very satisfied with the service. There's only been one occasion when they didn't respond and it was an equipment breakdown.

9 years ago

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Verified Customer

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MH Fort Lauderdale, FL

I'm very satisfied with Mobile Help because every time I have a question or any problem they respond without hesitation.

9 years ago

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Verified Customer

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Kenneth Clausen Poplar, WI

My balance isn't as good as it used to be, so I wear it all the time. I haven't had to use it, but I have tested it a few times and it works fine.

9 years ago

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Verified Customer

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Carol & Charles Cordova Gilbert, AZ

I have fallen eight times in one year, so it was time to get a system. They company is very good because they call back immediately.

9 years ago

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Verified Customer

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Suzanne Word San Antonio, TX

My system was making calls for help when I had not personally done so. Mobile Help was very good to exchange the units for me, and I have had no trouble since.

9 years ago

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Joy Healey Ann Arbor, MI

Chris was very helpful in explaining Mobile Help to me. He was very thorough with all aspects of the program. I am looking forward to setting up my equipment and the relationship with Mobile Help. A friend recommended Mobile Help to me and I am very grateful to her.

5 years ago

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Davron

If you have a loved one that is handicap or elderly. Even if they stay with you or alone. This device works perfect. One day I had a long day at work. I couldn't hear my phone when my mom called for help. She hit the button withing minutes help arrived. Faster than I would even if I would've heard my phone.

6 years ago

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Patricia Madden

Prompt, courteous, helpful response to all my questions. Equipment was easy to set up. Test call assured me that all components were operating remarkably well. I feel much safer and secure now that I have this system installed in my home.

6 years ago

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Cheryl

My mom's alarm went off and her neighbor and I both got calls about it. I'm an hour away so I'm second. They responded with emergency response and they used the key _Ÿ”‘ lock to get it. Neighbor said they did a thorough search looking for her. He was impressed with what he saw.

6 years ago

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Kathy Haiker Grand Haven, MI

We have been a customer for almost a year. They are incredibly responsive and easy to work with when you are an active customer. Mom recently had a stroke and now is in Hospice care. So I called to cancel. They told me they won’t cancel until the equipment is returned and gave me the address to send it to. I packaged it up, took it to UPS and that afternoon started getting fall detect calls from them. I told them what was going on and the only thing they could do is put a 12 hour hold on contacting 911. I called Customer Service, finally got a supervisor who told me she took care of the problem. Not even back at Mom’s side 1/2 hour and received another call for fall detection. I finally called 911 and explained the problem and to not waste their resources. Unfortunately they have to go when called. Just didn’t want them breaking down my door since we are all at Hospice. Then this morning at 4:28 am my phone rang. I thought it was hospice telling me Mom passed. Nope it’s MobileHelp asking if I need help. When I said no she said she saw the note that the service had been cancelled but called anyway. She put another 12 hour hold on it. Really? My Mom is dying and I’m having to deal with this? I really liked Mobile Help up to this point but the last few days has been a nightmare.

6 years ago

Reply from MobileHelp

Hi Kathy,

We are very sorry to hear about your experience, as this is not typical with MobileHelp. After your initial call regarding the equipment being still active while in transit, the equipment should have been deactivated by Technical Support. We truly apologize for any inconvenience you experienced during this difficult time.

Kind Regards,

MobileHelp

Jan. 8th, 2020

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Mickey Mechanicsville, VA

I can't say enough good things about MobileHelp. Their customer service is excellent and so is their product. MobileHelp saved my 90 year old mother's life. She also lost her wristband and they replaced it without charge. Keep up the great work Mobile Help!

6 years ago

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Nance Nicholls Davenport, WA

The representative I spoke with was very polite and helpfu. He answered all my questsions and explained their systems very well. I did choose not to aswitch at this tie due to the cost of the system that I wanted to equal the one I already use.

7 years ago

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Bernard Goldstein

The written material enticed me to buy. The first phone interaction with a salesperson was very positive. He carefully worked through the options and made a convincing sales pitch for the one I chose. I got a follow up phone call that night which asked for my address, which I had given, but apparently needed an apartment number - which was unnecessary. A few days later I received a very obnoxious call from someone who insisted that I had not bought the phone even though I had, and wanted to sell it to me. Unfortunately my daughter in NYCity was suddenly hospitalized and it took a while to straighten things out. Since then I seem to get called to finish off the information at just the wrong times.. So my two pieces of advice is to have better communication among your sales reps, and to schedule the phone call with me

7 years ago

Reply from MobileHelp

Dear Bernard,

We are sorry to hear about your experience, however, it doesn't appear you are a customer of ours. We don't sell phones, but rather a personal emergency response system. If you are interested in one of our systems, we would love to speak to you. Please contact 800-916-3067.

Best Regards,

MobileHelp

Jun. 17th, 2019