Name: MobileHelp
Rating: 4.6

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Susan Wright Austin, MN

I was impressed with MobileHelp as it seemed to answer all my needs and concerns. I have only accidently pressed my button once and grabbed the instructions as the operator came on the line. I was embarrassed to have mistakenly pushed my button, but the operator was very understanding and just wanted to verify that we didn't have an emergency.

7 years ago

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Robert Macher

My initial response was completely positive. The representative was pleasant and extremely knowledgeable about product. I was impressed by the benefit that mobile help has, because mobile help is the manufacturer of equipment and is therefore able to give a much more competitive price, Then other providers of this type of medical device.

7 years ago

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Leighton Weddle Albany, OR

The person I spoke to was super helpful and not pushy at all. He answered all my questions and asked me good questions to determine the best fit for my dad. We just got the system set up, connected and tested yesterday and we're happy with everything and expecting a great service. Very happy with the cost compared to other services.

7 years ago

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Concerned daughter-law

System is easy to use & customer service is great! I put in an inquiry when my father-in-law was in the hospital & got a call back immediately. The system was sent to us within 2 days at our request for no extra charge so that he could have it the day he came home. This was very important to us because he lives alone.

7 years ago

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Pleased Daughter

This product is easy to setup and use. It is giving both me and my mother confidence that she can continue to live on her own and know that help is a moment away, if needed. The company listened to what I needed and I believe provided me with what I was looking for.

7 years ago

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Mrs. Wilson Wynnewood, PA

I was pleasantly surprised at the great help I received re. my tv which was not working. The tech immediately tested and told me to call verizon (my server) and it was resolved. I didn't need a new tv thanks to honest help from your company. Thank you so much.

7 years ago

Reply from MobileHelp

Mrs. Wilson,

We believe you may be reviewing the wrong company. We do not have service with Verizon or Televisions. We are an emergency response system company.

Sincerely,

MobileHelp

Dec. 12th, 2018

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Doris Jonesborough, TN

I have not had reason to use it yet. What I really like is the GPS capability. I was told due to coverage in all 50 states, if I was visiting out-of-state, went to a mall and fell down in the mall, they would know EXACTLY where I was down to what store I was in or in front of. Help would immediately be there.

7 years ago

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E Shiffman West Palm Beach, FL

Promises, promises, too bad they aren't kept. I received my Mobile Help devices several months ago. Fortunately, I have not had to use the system so I cannot tell you anything about it, however I can tell you that their advertising sales promise is disappointing. A friend recommended Mobile Help, I provided that information upon sign up, and two additional times since my friend is entitled to a $25 gift card based on her recommendation. My friend still has not received her gift card, and on my last call I was told they didn't have any record of her referral....so now she waits until Dec 3rd, and who know if she will even get it. If not, I am going to look for another company.

7 years ago

Reply from MobileHelp

Hello,

We are sorry to hear about the your concerns regarding the gift card. The referral was submitted and was sent to your friend in a plain white envelope from card member services. If you need any further assistance, please contact Customer Care at 877-827-6207.

Best Regards,

MobileHelp

Nov. 21st, 2018

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Joyce kinney

I have been a member one year plus. I am extremely satisfied with this system. Response time is immediate, even if you accidentally hit the button. Also when traveling, I notify them where and how long I will be gone. I truly appreciate the safety and peace of mind. Recommend this system. Thank you for being there for me.

8 years ago

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Harold Miller

I have been using Mobile Help for about six years. They are excellent. If you ever have problems with equipment, they replace really fast. My wrist piece (looks like a watch) I have knocked it apart twice. They mail me a new one---and a spare---at no cost-----immediately. I would highly recommend them.

9 years ago

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Bernice Boigon Encino, CA

I'm 92 years old, and have needed help from Mobile Help a few times. Each time, their response time has been so fast. and so caring. Help arrived in minutes and they quickly determined what services I needed and proceeded to provide it as quickly as possible. I would not ever again be without this wonderful service

9 years ago

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Hani lipp

I have been using Mobile Help for several years, for my 102 year old aunt in Pennsylvania, and got my 47 year old daughter who has multiple Sclerosis, in Massachusetts. We have all been very pleased with the services provided, prompt response and caring customer service.

9 years ago

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Sondra Chatwell Casper, WY

I thought I had lost my mobile unit while shopping. When I called thinking I'd have to buy a replacement. The person helping me just took the information and told me where to go pick it up. No replacement needed What a relief.

9 years ago

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Ann Hajicek

I resisted getting any type of "panic button", because I was "too young "--I'm not; I'm 77. Friends encouraged me because I live in a 3 story home and live alone. I often drive to and from St. louis area by myself. Now that I have MobileHelp, I M NEVER WITHOUT IT. I am more at peace knowing I can be in instant contact.

9 years ago

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N P

My mother has had the Mobile Help service for over one year now and we have been very satisfied with it. All the equipment works as advertised. The staff responds promptly to any alarm, calls me and calls 911. My mother has the Mobile Help Duo and the fall detector.

9 years ago

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Joan DiChristina Sherrill, NY

All aspects of the Mobile Help device, as advertised were met. The set up, use of the product and payment were clearly explained and understood. The device provides comfort whether in residence or miles away. Thankfully, I have not had to make use of it yet!

9 years ago

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Katie S Duke

I have been very content with my MobilHelp devise. I keep it on for most of the time because I am by myself during the day and in the past I have fallen. It also makes me more aware of what I am doing so I am more careful in what I do. I feel safer because of it. Thank you for the service, Katie S Duke

9 years ago

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DANIEL SEARS

My overall experience has been totally satisfactory. One observation Is the leather belt unit case becomes unserviceable annually. A ballistic nylon case might be a better choice. Regardless you replace unserviceable items without hassle

9 years ago

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Deana Duquesne El Paso, TX

My mum uses MobileHelp. She & I both are reassured that if she needs it, she can press that button & get help ASAP. The team at MobileHelp has been quite helpful & answered any questions we've had. We highly recommend MobileHelp!

9 years ago

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Neil Tippens Cleveland, GA

This is one of the best services being offered on the market today. They answer the calls quickly and they are very knowledgeable about our situation. Testing of the equipment is very simple. The price for equipment and support is excellent.

9 years ago

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Dolly Emory

My mother has had this system for over 2 years. It lessens the worry we have about her needing emergency help and not being able to reach a neighbor or family member. She has used it 3 times and each time, responseven has been fantastic. The remote feature is also great. The company is a pleasure to deal with.

9 years ago

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Doris Davis Hobbs, NM

When I subscribed to this service, I had no idea that I would ever really need it. However. I suddenly became very weak and felt that I was going to pass out. Within no time at all help was here. In fact, I don't know how they got here so fast. That one experience was worth it's weight in gold.

9 years ago

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Pat Deland, FL

I have never had to use the service for an emergency, but I wear my device everywhere. every test has been excellent and the one time I called accidentally the service was spot on. I feel so much more comfortable - and safer - having the safety net of Mobilehelp, at home, but more especially when I am traveling by myself.

9 years ago

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Carole Beaudin

Very quick response so far I have not used this for actual medical help (thank God) accidentally set my gps mobile help button by accident but sometimes it happens but then I am assured it is working because I always forget to do a test.

9 years ago

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Jack Singleton Deland, FL

I have had the produict for five months and have yet to call for service. I'm 92 years old and still reasonably active and it gives me confidence to travel outside of the home, knowing that help is just a click away. I'll rate the service after the first use. for nowit's a 10. Jack Singleton

9 years ago

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Barbara Buckham Doylestown, PA

I have not had to use the service; but several times have depressed button accidentally and the response is immediate. I was upon purchase of Mobile; impressed with all of the information they required to prevent any slipups; if and when they were contacted. I have no fear the response will be immediate and I will be taken care of.

9 years ago

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Lorraine Mankato, MN

Peace of mind using the MobileHelp Call system is a huge understatement, the call system and the portable GPS system work wonderfully. Each and every time that help has been requested it has been answered quickly, professionally and efficiently dispatched.

9 years ago

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Walter F Biadasz

i rate Mobile Help a 10+ in all categories'. i have come to rely on this system entirely and in the absence of wearing a necktie, it had become my necktie. i have used the system twice and it has responded to my expectations. i wouldn't be without it. i don't like to think about having to live without it.

9 years ago

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BJ Jurgensen

Very pleased and very much appreciate the personal contacts with Reps when I have called for needed information and advice. One friend whom I recommended MobileHelp has also expressed to me how pleased she is with the service given to her.

9 years ago

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Anna Mae Ahring Haines City, FL

I have had it for 1 1/2 yrs and love the security ofr being able to get help if I need it. I was putting groceries in my trunk and leaned against the cart and set it off and didn't realize until I got home and the police came to my door asking if I was OK> It is great to know they will check on a person like that. I have had falls before with broken hip-leg and spent time recouping in a nursing home now I am able to be at my own home and I turned 92 in Oct.

9 years ago

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Christin Gerges

MobileHelp has been a fantastic addition to my life! They are a reliable and professional company that provides every customer with the most exceptional service. The Tech Support and Customer Support teams are so friendly and helpful. The system works great and I can't imagine being without it!

10 years ago

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Ben S. Aiea, HI

I got this system for my dad. The MobileHelp rep was very professional and helpful. My dad ordered the Duo system as he is very active and he now has emergency coverage wherever he goes. I did extensive research and MobileHelp really does offer the most system for your money. Very happy with every aspect of this product.

10 years ago

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Ben S. Aiea, HI

I got this system for my dad. The MobileHelp rep was very professional and helpful. My dad ordered the Duo system as he is very active and he now has emergency coverage wherever he goes. I did extensive research and MobileHelp really does offer the most system for your money. Very happy with every aspect of this product.

10 years ago

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Jeff Hilton

I bought MobileHelp for my 83 year old mother. She was, at first,, hesitant to use it. Now she takes her pendant and her mobile device with her and leaves her cell phone at home. I did a ton of research and they really are the best value for the dollar. Great product and great people.

10 years ago

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Barbara B. Delray Beach, FL

I purchased MobilHelp for my Mom. Customer Service was super and they worked with me to get the right system. My Mom is active so the fact she can use in anywhere is great. We liked that you could select, who would be called if help was required and we added the fall button so the call for help is automatic.

10 years ago

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Fredi Z FL

Fantastic system - easy to use. The person I spoke to was very helpful, explained how to set up the system, (it was so easy). My sons are happy as I listed them as emergency contacts. I am wearing the fall button and the one time I fell I was connected to the emergency service very quickly.

10 years ago

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Barb S Boca Raton, FL

I am very pleased with MobileHelp's Duo system. I purchased it for my father and it was easy to set up. My dad is more comfortable knowing he can easily connect for help. He is also using the fall button which I think is very important.

10 years ago

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Star Phoenix, AZ

Fortunately, I have not had to actually use the service. But, MobileHelp has been very prompt in notifying me if there is a low battery, etc. and replacing items that need replacing. You can always talk with a person!! Thank you for your service!

10 years ago

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Verified Customer

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Joseph Martines

Great experience & response, they helped my mother out when she fell, it was great to have you there.

4 years ago

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Verified Customer

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Frances Levitt

Showered with pendant fall detector. Water from shower head hit it, set it off. Didn't hear it. Medics came.

4 years ago

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Verified Customer

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Robert Miller

Knowledgeable and courteous customer service, and reasonable pricing along with fast ship of equipment.

4 years ago

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Verified Customer

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Marlenia

I accidentally pushed my button and they were there with in a minute or to asking if everything was okay.

4 years ago

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Verified Customer

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Cheryl Giel

Excellent customer service. Ease of changing devices after I decided the original was not what I needed.

4 years ago

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Verified Customer

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Paula Watson

Easy to use. Times that it was accidentally triggered, person was on within seconds to ask if I needed help.

4 years ago

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Verified Customer

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Marilyn Joan Antons

I accidentally hit the button and they were right there. Was happy to know GPS and the fall detection was on it

4 years ago

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Verified Customer

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Lin Mondy

They have been very patient with my parents. They have detected a few falls and followed up immediately.

4 years ago

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Verified Customer

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Brenda Hall Cates

It's nice to know that I can leave knowing if Jerry falls, he will be taken care of. Response is fast!

4 years ago

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Verified Customer

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Judy A Clayton

Like very much. Few times in beginning alarm went off accidentally & I was unable to press & hold to cancel. This has gotten much better for me.

4 years ago

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Verified Customer

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Karen Goben

i HAVEN'T REALLY NEEDED IT, BUT i HAVE IT OFF SEVERAL TIMES WHEN i WASN'T TRYING WHICH MAKES ME THINK SOMEONE WILL BE THERE IF i NEED IT.

4 years ago

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Verified Customer

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Nancy Primo

I haven't had any problems yet. When the fall button has gone off accidentally the system worked as describe. So far so good.

4 years ago