Name: MobileHelp
Rating: 4.6

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Verified Customer

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Naomi Manitowoc, WI

I feel safe when I go out and when I am home. I know that help is going to be there if I do fall. It’s convenient, though heavy.

5 years ago

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Verified Customer

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Josephine Mesa, AZ

It’s been excellent. It’s helping me relax knowing that it is right there for me. Everybody is helpful and knows what they are talking about.

5 years ago

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Verified Customer

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Nancy Atwater, CA

The rep in customer service is very pleasant and very friendly and helpful. I don’t like that I have to recharge the device all the time and I do have a problem with the lock box.

5 years ago

Reply from MobileHelp

Hi Nancy, Thank you for your review. We're sorry to hear about the trouble you are having with the equipment and we would like to contact you to further assist with getting this resolved. What would be the best number for us to reach you on? At MobileHelp we pride ourselves in providing a great experience to our customers. You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Feb. 5th, 2021

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Verified Customer

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Nellie Bloomingdale, GA

Always helps us out. There’s a voice when we need it. They are professional I would like if they had to fall pendant with GPS.

5 years ago

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Verified Customer

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Scotland Norwood, MA

When I had my incident, they came right away. I am very sickly and elderly, I have asthma and it is good to have help at the push of a button.

5 years ago

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Verified Customer

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Lance La Crosse, WI

The value is good. I like the fact that they are always there to help and they are there quickly. I don’t wait five minutes.

5 years ago

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Verified Customer

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Ron Highland, NY

Every time I’ve test it, everything has gone smoothly. I haven’t had any problems with the equipment and the people are always very nice.

5 years ago

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Verified Customer

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Sheryle Brownsburg, IN

My wheel chair tipped over with me in it and it threw me on the floor and I called them and they picked me up. It makes me feel safer that I did before.

5 years ago

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Verified Customer

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Anonymous Johnsonburg, PA

When we test it, it goes good and they’re professional. I like everything about it except that the price is going up after one year.

5 years ago

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Verified Customer

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Catherine Texas City, TX

When I accidentally hit, the next thing I knew they were calling the people but I was able to cancel it so that was good. I am satisfied.

5 years ago

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Verified Customer

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Dixie Pineland, TX

MobileHelp has been quite helpful with things we've needed. The hardest part about having this device is remembering to charge it!

5 years ago

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Verified Customer

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Jacqueline Berne, IN

The customer service representative I interacted with was very informative, kind, and patient with all the questions I had.

5 years ago

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Verified Customer

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Jackie Firth, NE

Their customer support team is always extremely helpful. It takes a while to get it set up, but customer service is helpful to get it all set up for you.

5 years ago

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Verified Customer

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Evander Normangee, TX

MobileHelp's customer service department answered all my questions when I was inquiring about getting their medical alert device.

5 years ago

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Verified Customer

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Marcie Okatie, SC

Their response and service has been excellent so far. After I purchased it, we tested it and everything worked as it should.

5 years ago

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Verified Customer

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Anita Batesville, IN

I am glad I bought this for my mother in law. The person I spoke to was very knowledgeable and helped me test the device.

5 years ago

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Verified Customer

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Linda Utica, NY

They called me to have me test the device and it worked all right. I like it but dislike that the wrist one really hurts to wear.

5 years ago

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Verified Customer

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Ralph Clarksville, TN

We haven't had to use the device for an emergency, but after testing it we know that it works. They were very quick to respond after the test.

5 years ago

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Verified Customer

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Anonymous Dayton, OH

The lady I called and talked to was very helpful. I don't dislike anything about this company and their medical alert device.

5 years ago

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Verified Customer

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Bobby Shelbyville, KY

We've had no issues whatsoever with this company so far. When we tested it, it failed the first time but worked the second time.

5 years ago

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Verified Customer

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Vera Salters Abington, PA

I like the fact that they have a fall alert as well as a GPS system that can locate you where ever you go. They can talk to you too.

5 years ago

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Verified Customer

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Kristi Norton Milton Freewater, OR

The customer service was great. The product works good. I feel confident that should something happen the response time will be good.

5 years ago

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Verified Customer

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Dolores Freitas Alameda, CA

When my electricity went off, the unit immediately sent a message to my standby persons. She called me within 5 min to make sure I was OK

5 years ago

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Verified Customer

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Marilyn Garofalo Upper Black Eddy, PA

Very helpful in installation loved one hasn't needed yet but when accidently activated voice came immediately asking if ok

5 years ago

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Verified Customer

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Carol Appleton, WI

Even though I really did not need Mobile Help I realized it was very sensitive and alert and responded to a possible fall etc.

5 years ago

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Verified Customer

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Ruth Newton Kissimmee, FL

After hours of research and talking to Dallas we decided this was right for us. Dallas has been there for all of our questions

5 years ago

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Verified Customer

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Carol Fox Niles, IL

The Solo system that I use is just right for me. The device is small enough and can be worn in the shower; and I can wear the bracelet in bed.

5 years ago

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Verified Customer

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Kyle Brooks Burnsville, MN

MobileHelp works exactly like I thought it would and gives me peace of mind knowing my loved one has help if I am not there.

5 years ago

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Verified Customer

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Shazy Lake Placid, NY

It is everything they have said! They are fast in calling and have alerted us a few times already. Thankful to have this security

5 years ago

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Verified Customer

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Sydney C Brooklyn, NY

I believe MobileHelp has the best emergency alert device on the market. It's affordable, has great and responsive customer service

5 years ago

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Verified Customer

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David Churchill Easton, KS

They are customer friendly and are very polite even if there is a false alarm. When there is an alert they answer in a very timely manner.

5 years ago

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Verified Customer

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Richard Boudreau Leominster, MA

Like the unit, a case of set it up and , no problems after to worry about. Great knowing my wife is safer because of mobileHelp. Thank You!

5 years ago

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Verified Customer

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Julia Jones

I like MobleHelp because of their trustworthiness, and the fact that they want to take care of the elderly and misfortune individuals.

5 years ago

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Verified Customer

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Luanne

Exceptional services great customer service very reliable. Would recommend. The only complaint is the price is a little high.

5 years ago

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Verified Customer

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Elaine Menendez

Great customer service. Easy to use. Quick response once the button is pressed. Easy to set up. Only took 20 minutes. Pretty much quick set up.

5 years ago

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Verified Customer

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Patricia Weirup

They are very helpful when you have questions and explain everything. I feel comfortable knowing they are with me at all times.

5 years ago

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Verified Customer

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Ross

They were quick in calling me when my mother fell and couldn't respond. The rep helped with me every step of the way. The

5 years ago

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Verified Customer

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Reginald Williams

I haven't been with mobilehelp that long but very easy to navigate & simple enough for my 83 year old mom to feel comfortable with the equipment..

5 years ago

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Verified Customer

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Catherine

I haven't had them that long. The fall protection pendent is working very well which is the reason we changed from the other company.

5 years ago

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Verified Customer

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Margaret Reaves

Gives me a feel of confidence at home or on the go. I have tried it to see the response time. It is great. Thank God I have not had an emergency

5 years ago

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Verified Customer

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Rhonda Peckham

Two thing bother me with the system. I am constantly setting off the fall button accidentally, if I move to fast or roll over in bed it's going off. The other is that the band on the watch button irritates my arm.

5 years ago

Reply from MobileHelp

Hi Rhonda, We received your review and would like to contact you to resolve any issues. Our Technical Support team would be happy to review the equipment with you. What is the best number for us to reach you? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 13th, 2020

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Verified Customer

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Robert Sanderson

Very responsive. Have only had to test monthly thank goodness but they respond quickly. We dropped the neck piece once and they were right on it.

5 years ago

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Verified Customer

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David

The unit is exactly as described and once delivered installed very easily. The test system works nicely which allows us to use when we want.

5 years ago

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Verified Customer

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Jerri Konneman

Friendly and very patient. Our family got the system for our dad. They were helpful in answering his questions when we /he got a technical warning.

5 years ago

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Verified Customer

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Sylvia Lippe

I like the attention I get, which I didn't get from my previous provider. They even remind me when the transmitter in my pocket needs recharging.

5 years ago

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Verified Customer

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Gayle McMullen

Variety of protection. Only had this for a few weeks. So far, have only had "false alarms", but response was very fast.

5 years ago

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Verified Customer

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E. Sokol

Already used on my first day getting out of bed (I didn't hear the alarm without hearing aids). The Fire Dept. was here already unlocking my front door!

5 years ago

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Verified Customer

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Anonymous

Everybody is professional and courteous and friendly. It is all operating well. It can be sensitive. So far I am pleased with it.

5 years ago

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Verified Customer

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Mark

Customer service is helpful and nice. I haven’t had any troubles calling. It was easy to contact a person when I tested it.

5 years ago

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Verified Customer

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Tim

It is too expensive. When I called to cancel my service, they dropped my bill by half which means they were charging me double what they needed to be charging me in the first place. It is not very impressive and hard to get a hold of somebody though it is better than nothing.

5 years ago

Reply from MobileHelp

Hi Tim, We received your review and would like to apologize for any inconvenience you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. If you still have any concerns or unresolved issues, please let us know what the best phone number would be to reach you on? We look forward to speaking with you soon. You can also reach Customer Service directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Dec. 13th, 2020