Name: MobileHelp
Rating: 4.6

check_circle

Verified Customer

star star_border star_border star_border star_border

Sharon Vandagriff Concord, NC

It takes such a long time for responder to answer. The fall detector accidentally alarmed and before I could cancel it, before company alerted the first person on my list of contacts the fire department and police were at my front door. I never heard the wristband alert of fall detected. The next time the landyard detected a fall when I picked it up to put it on. Instead I put it in the box it was delivered in.

4 years ago

Reply from MobileHelp

Hi Sharon, We received your review and we apologize for any inconvenience you have experienced with the false alarms. Is seems like you have not yet had a chance to speak with our Technical Support team about these issues. We would like to contact you to help resolve these concerns. At MobileHelp we pride ourselves in providing a great experience to all our customers and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Nov. 9th, 2021

check_circle

Verified Customer

star star star star star

Margaret Weber Sunnyvale, CA

So far when i have accidentally called for help and called to cancel, staff/recording were efficient and took care of cancelling further action.

4 years ago

check_circle

Verified Customer

star star star star star_border

Donna Conroy Chicopee, MA

I think the person we initially worked with, Lisa was so patient and informative. She got us answers to all of our questions, again and again every time we called.

4 years ago

check_circle

Verified Customer

star star star star star

Kathleen Neill Broken Arrow, OK

I feel the equipment is the best and I no longer have to worry if I have to leave my husband alone to run errands it gives me freedom to do that.

4 years ago

check_circle

Verified Customer

star star star star star

Charlie Kranz Aberdeen, MD

the response time is incredible when my mom sets off her alarm. Thankfully all false alarms so far, but they respond immediately.

4 years ago

check_circle

Verified Customer

star star star star star_border

Chester Pyatt Eustis, FL

The first reason is we haven't had the equipment that long. There is nothing to compare with. Everything works fine. It's very easy to use. It is very affordable.

4 years ago

check_circle

Verified Customer

star star star star star

elizabeth asher South Beloit, IL

Te are very nice and consoling over the intercom. I have bumped the necklce quite a few times.the person who answers is always polite.

4 years ago

check_circle

Verified Customer

star star star star star

Lucy Borodkin Somerville, MA

Clear, patient person who took the time to explain everything and answer my questions. It was not an unpleasant hard sell.

5 years ago

check_circle

Verified Customer

star star star star_border star_border

David C. Bill Madison, AL

I received a call from Mobile help and they wanted to go over things with me. I could not talk at that time and he said he would call back. I did have a few questions to ask him. He never called back.

5 years ago

Reply from MobileHelp

Hi David, We received your review and we are sorry to hear that you have not received your callback. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on for further assistance with your account? You can also reach us directly by dialing 877-827-6207 Option 3 for Customer Service. We look forward to speaking with you soon.

Oct. 14th, 2021

check_circle

Verified Customer

star star star star star

Celestia Hall Englewood, NJ

It responds very quickly and the medical responders respond very quickly. Had to get use to the pendent because it was very sensitive.

5 years ago

check_circle

Verified Customer

star star star star star

Pamela S Monday Grand Rapids, MI

They were extremely friendly and helpful from what to order for my parents to making sure we had everything set up correctly

5 years ago

check_circle

Verified Customer

star star star star star

Marlene Mitchell Silver Spring, MD

Answered questions quickly and efficiently. Responded promptly to a false alarm and directed my inquiry to their Customer Service department.

5 years ago

check_circle

Verified Customer

star star star star star

Vivian Case Middleville, MI

Very helpful and great customer service. Fortunately, we haven't needed it for an emergency but I feel very safe both in and out of my home.

5 years ago

check_circle

Verified Customer

star star star star star

Diana Holcomb Statesville, NC

They are always there to help . If mom accidentally hit her alarm they always checked on her . I feel that she’s much safer with this system

5 years ago

check_circle

Verified Customer

star star star star star

Debbie Morris Orlando, FL

Fast and easy set up. Called for more info before mom got out of hosp. Very pushy will call when we are ready, still continued to call me.

5 years ago

check_circle

Verified Customer

star star star star star

Marilyn Norman Windsor Locks, CT

You always have help at your fingertips. It goes with you where ever you go. You receive many different devices in your kit.

5 years ago

check_circle

Verified Customer

star star star star star

Sandra Montemarano Dover, DE

The people that I talked to were very knowledgeable about the product. I had several questions and everything was explained to me.

5 years ago

check_circle

Verified Customer

star star star star star_border

Rumina Feyerherm Ephrata, PA

Response time is great but I had to call the emergency alert# one time and was on hold for 7 minutes before I hung up. I wanted to give them the code to get in the garage

5 years ago

check_circle

Verified Customer

star star star star star

Phyllis LaMothe Lincoln, IL

No issues; customer service excellent! Called a handful of times with questions and very nice, informative and helpful.

5 years ago

check_circle

Verified Customer

star star star star star

Melissa Payton Astoria, IL

I have this service for my dad.. It reassures me that he can get help no matter where he's at...even when he's driving and not home!

5 years ago

check_circle

Verified Customer

star star star star star

Carol S. Johnson Cincinnati, OH

Ability to contact away from home. I accidentally triggered my neck alarm about a mile from home and got immediate response.

5 years ago

check_circle

Verified Customer

star star star star star

Celia stringer Silver Creek, MS

Because I made a mistake and press my emergency button and so quite I heard a voice saying ms.stringer twice, and I told them I made a mistake

5 years ago

check_circle

Verified Customer

star star star star star

Sharon Wolfe Marysville, WA

The customer service is excellent. Getting started with the service was so easy. Everything was explained in easy to follow instructions.

5 years ago

check_circle

Verified Customer

star star star star star

Kimberly Adams Woodbridge, VA

Setting the system up I accidentally press the button and immediately a person was on asking was everything ok and the access code

5 years ago

check_circle

Verified Customer

star star star star star

Rosanna Morrow Newell, IA

It works.I fell and it worked .I got the help I needed.Ii had landed face down on the floor. There was no way I could get up on my own.

5 years ago

check_circle

Verified Customer

star star star star star

Caroline Zook Charlottesville, VA

The only time I’ve used it, I accidentally pressed the button, I couldn’t have been more impresses by the person who answered.

5 years ago

check_circle

Verified Customer

star star star star star

Ron Girffin Topeka, KS

My Wife pressed the button & I couldn't get to the reset fast enough. The call went through & someone answered within in a minute.

5 years ago

check_circle

Verified Customer

star star star star star

Dale Capper Placerville, CA

I only use it when my wife is out of town. I tend do fall down but have not when she is gone. I think it is a great product and am glad I have it.

5 years ago

check_circle

Verified Customer

star star star star star

Larry Eufaula, OK

The early version home monitor maintains a constant 1 bar signal here where we don't get cell signal, no land line needed!

5 years ago

check_circle

Verified Customer

star star star star star

Jeannen McKnight Belmont, NC

I luckily haven't had to use it but when testing I accidentally hit the wrong button and received an immediate response

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Elaine Gilman Saint Paul, MN

Used to wearing a pendant that didn't need charging and the fall button seems heavy as I have neck problems with pinched nerves and a bad disc. Wish the one that I wear everyday didn't need charging.

5 years ago

Reply from MobileHelp

Hi Elaine, We received your review and we apologize if the equipment is causing you any inconvenience. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you receive nothing less. Our Technical Support team would be happy to review your account with you and advise on any equipment alternatives that may better fit your lifestyle. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon.

Aug. 4th, 2021

check_circle

Verified Customer

star star star star_border star_border

Debra Enyart Portland, IN

The fall detection is too sensitive. Mobile Health has called when there has been nothing wrong (no fall, etc.) The EMS was even sent to my mother's home when all she did was lay the necklace on the night stand.

5 years ago

Reply from MobileHelp

Hi Debra, We received your review and we apologize for any inconvenience you are experiencing with the automatic fall detection pendant. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you receive nothing less. Our Technical Support team would be happy to assist you with any equipment replacement needed, and will advise you on best practices for avoiding false alarms going forward. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon.

Aug. 4th, 2021

check_circle

Verified Customer

star star star star star

Karen Beck Carnegie, PA

We were delighted to find MH notified us when Mom's MH notified when the electric went down. Critical when a patient is on oxygen!

5 years ago

check_circle

Verified Customer

star star star star star

Beth Oneill North Kingstown, RI

Luckily I haven't fallen, but anytime the button would send out a false alarm the person on the other end are always friendly.

5 years ago

check_circle

Verified Customer

star star star star star

Debbie Rhodes Vancouver, WA

I haven't had an emergency but when I got it I hit my button twice in one day and they were right there and very nice about pushing the button.

5 years ago

check_circle

Verified Customer

star star star star star

Raymond E Smith Tyler, TX

Wear the device every day..not weighty, inconspicuous, and have not had to summon help yet. Comforting to know it is there and affordable.

5 years ago

check_circle

Verified Customer

star star star star star

Desrene Fort Myers, FL

Customer service was awesome. I had 1 false alarm and a genuine fall and both times they were on it. Service has been great to date

5 years ago

check_circle

Verified Customer

star star star star star

Minerva Isaacson Lady Lake, FL

They responded in a timely manner. So far it has never been needed so far. Accidentally press the button and the response was good

5 years ago

check_circle

Verified Customer

star star star star star

Anna Chamberlin Holiday, FL

Everything works. I have not needed help but I dropped the necklace once and it responded. I was able to cancel before anyone was dispatched.

5 years ago

check_circle

Verified Customer

star star star_border star_border star_border

June Martin Commerce Township, MI

Other issues as well as this one (unable to add on more at end of this review):Items difficult/impractical to wear when active, especially in summertime, for example, when bicycling, playing tennis and pickleball, on the lake when kayaking.

5 years ago

Reply from MobileHelp

Hi June, We received your review and we would like to apologize for any difficulties you are experiencing with the equipment. What would be the best number for us to reach you on? We would like to contact you to further assist with resolving any issues you are experiencing with the equipment. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to ensure you are receiving nothing less. You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 16th, 2021

check_circle

Verified Customer

star star star star star

judith c jenkins Huntsville, TX

had a fall and it work like i expected it was receive by mobil and my son got here about 20 miniutes and an ambulance not very far behine

5 years ago

check_circle

Verified Customer

star star star star star

E D Virginia Beach, VA

Whatever I don't like or am confused about is made up for by your helpful, patient, and language-understandable customer service people

5 years ago

check_circle

Verified Customer

star star star star star

Stephanie Wolfgang Zephyrhills, FL

I like being alerted when my loved one uses the MobileHelp service. I also am thankful that the service is provided by live chat through the device.

5 years ago

check_circle

Verified Customer

star star star star star

Kim Coit Chula Vista, CA

Everyone has been very nice and equipment was delivered in a timely manner . They even called to test the equipment and do follow up

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Jayne Logan Ogema, WI

Tried to log in to set up my acct but was told I wasn't a customer. After trying several times online, I phoned. Was told someone would be in touch. Took 3 weeks for a reply.

5 years ago

Reply from MobileHelp

Hi Jayne, We received your review and we apologize for any inconvenience you have experienced. We see where you left us a message and our Technical Support team attempted to call back, but was unable to reach you. At MobileHelp we pride ourselves in providing a great experience to our customers. We're glad to see that you were able to get back in touch with one of our representatives about this concern. Please let us know if you have any questions, our Technical Support team can be reached directly by dialing 877-827-6207 Option 1. Thank you for being a valued part of our MobileHelp family.

Jun. 2nd, 2021

check_circle

Verified Customer

star star star star star

Suzanne M Cookson Riverview, MI

I love the on the go because I love to walk. At home I wear the fall all day long. I have vertigo and knowing that if I do fall somebody is there

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Betty Easter Surprise, AZ

The first time I used my medical alert it sent false fall messages when I did not fall. Since then I have not used it because I don't want it to send false messages. I think it is too sensitive to my movements.

5 years ago

Reply from MobileHelp

Hi Betty, We received your review and we would like to apologize for any inconvenience you have experienced with the false alarms. We would like to contact you for further assistance with getting this issue resolved. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon and getting this issue resolved.

May. 26th, 2021

check_circle

Verified Customer

star star star star star_border

Mary Jo Pecoraro Rockledge, FL

My father has arthritis and it is difficult for him to take the device on/ off without pressing the alert button. The GPS device is uncomfortable to wear as it is heavy.

5 years ago

check_circle

Verified Customer

star star star star star_border

Jan R. Seneca, SC

I did a LOT of research of 6 companies that sell and service the alert systems. Mobile Help is the Best. I am very satisfied with my unit {necklace}. .

5 years ago

check_circle

Verified Customer

star star star star star

Martha Weatherman Hartford City, IN

I live alone, my family worried about me. Now they rest assured I will get help in the event it is needed with Mobile Help.

5 years ago