Name: MobileHelp
Rating: 4.6

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Verified Customer

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Barbara Kallal

We have only had these a month and all is going well. My unit the big light on the top flashes occasionally but I was told how to fix it so all is well,

4 years ago

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Verified Customer

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suzanne morris Rome, NY

easy to use, quick responses when button accidentally pushed, BBB shows low number of complaints, and those were mostly resolved

4 years ago

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Verified Customer

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Connie Saunders Henryetta, OK

Everyone I've talked to from sales, customer support and technical have been very polite and very eager to help. Also, the price is very affordable.

4 years ago

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Verified Customer

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Susana Stordeur Aurora, CO

I have had to use it once in the past month and was glad to have it. We did have a false alarm, but that went smoothly too.

4 years ago

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Verified Customer

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Gary Veurink Hart, MI

Customer service great. Also the fall meter tunked against something twice and an operator was instantly talking to him.

4 years ago

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Verified Customer

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Diane Labrecque Salem, NH

My father fell out of his office chair. He landed fairly hard on the floor. Your alert button never triggered. Thankfully a caregiver was present to call for help. My dad was having a problem reaching his button to call for help. Very disappointed with this!

4 years ago

Reply from MobileHelp

Hi Diane, We received your review, and we are sorry to hear about your father's recent fall. We are glad to know that a caregiver was present for assistance at that time, and we would like to contact you to help prevent this from happening in the future. At MobileHelp, your safety is our number one priority. What would be the best number for us to reach you on? You can also reach Technical Support team directly at 877-827-6207 Option 1. We look forward to speaking with you soon.

Apr. 1st, 2022

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Verified Customer

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Margaret Schaefer Maryville, TN

Thankfully I have not had to use this service, but am very grateful it is available. Very easy to set up and reasonably priced.

4 years ago

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Verified Customer

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Jennifer Sirmaian Hampton, NH

I was not aware that the device needed to be charged so often. Charging it at night as recommended seems ridiculous. This is when an elderly person may need the device the most.

4 years ago

Reply from MobileHelp

Hi Jennifer, We received your review and we apologize for any inconvenience that you are experiencing with the equipment. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. We do offer systems with separate neck pendant help buttons that do not need to be charged. Our Technical Support team will be happy review the equipment with you and make sure that you have the best system for your needs. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 16th, 2022

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Verified Customer

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Mary Chris Boyette Eustis, FL

product easy to set up. very prompt on response time. People on answer service very nice and appears to be very competent

4 years ago

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Verified Customer

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Thanh Thibodeaux Missouri City, TX

Necklace is a little heavy and bulkier than I thought but Price is reasonable and customer service is very personable and professional

4 years ago

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Verified Customer

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Carol Theisen Woodville, TX

I have fall detection and the medical pendant got kissed and registered like a fall and I got a call on unit right awAy to see If I needed help.

4 years ago

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Verified Customer

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Doris Deakins Louisville, KY

Always works. Very reliable. I like that I can wear it in the shower. Only problem I've had is it comes apart sometimes by itself.

4 years ago

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Verified Customer

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cynthia brandeth Jacksonville, FL

Response time is immediate. Voice communication is loud enough to hear. Reminders to recharge the alert button are helpful.

4 years ago

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Verified Customer

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Priscilla Lewis New Britain, CT

Customer services reps are very helpful and professional. We also had 1 false alarm instance and the contacts received immediate notification.

4 years ago

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Verified Customer

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Mickey massey Lakewood, OH

fortunately we have had no reason to use your service, however it did get used once by mistake and was imediatly answered and dis missed

4 years ago

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Verified Customer

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Georgina M Moyer Long Beach, NY

My dad is wearing it. Hasn't needed it for any emergencies yet but when it has accidentally gone off, it is easy to cancel to alert.

4 years ago

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Verified Customer

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Weldon W McElreath Kirkland, WA

The response time is excellent, they are courteous & patient when it's a false alarm. They customer Service Reps are very helpful!

4 years ago

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Verified Customer

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Tracye White Oak, TX

hard to rate when you haven't had opportunity to use it. Carol dropped it once and you all responded in a flash. . She felt good about it.

4 years ago

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Verified Customer

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Audry Rice Palacios, TX

When I needed it, it worked. I used it to call for a lift assist and within 15 minutes the volunteer EMS were at my home to help me up.

4 years ago

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Verified Customer

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Rich Las Vegas, NV

So far so good. Customer service has been so helpful to my mom. Have not had to use it yet but it's reassuring that everyone is so helpful

4 years ago

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Verified Customer

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Patricia Nixon Mechanicsburg, PA

I was told I would be contacted by the sales representative the Monday after the sale. I never heard from him again. Very disappointing. I have questions about the equipment that have gone unanswered.

4 years ago

Reply from MobileHelp

Hi Patricia, We received your review and we apologize if you did not receive the call back as promised. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on to further assist with your account? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon. Thank you for being the most valued part of our MobileHelp family.

Mar. 4th, 2022

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Verified Customer

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Janet Canton, OH

When I pressed the button someone called within a minute. I explained the alarm went off because my dog jumped on it. The agent wasn't angry.

4 years ago

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Verified Customer

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Elaine Fass Bridgewater, NJ

I had an accidental incident and they were right there. Thank goodness it was a false alarm, but it was good knowing that they had responded.

4 years ago

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Verified Customer

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Joan Shaw Fort Myers, FL

The first week I used the device, I accidentally pressed the fail button. Each time I pressed, I received a call asking if I needed help.

4 years ago

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Verified Customer

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Ronald Gorr Prescott Valley, AZ

Pretty new for review. Set-up went well. System seems to be working. Guess it is good that we have not had to use it. Not sure fall protection is needed.

4 years ago

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Verified Customer

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Jerome Gelhar Danbury, WI

I fell outside yesterday and before I could stop the call every one was on the road It worked great I like it around my neck

4 years ago

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Verified Customer

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Barbara Odom Mooresville, NC

I feel very safe now that should I fall I'm not alone. Someone will speak to me to assess my immediate needs and contact the appropriate people to assist me.

4 years ago

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Verified Customer

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Dawn Parcels Springfield, OH

They have notified me right away when anything has happened. It gives me great peace of mind to know my mom is covered with her devices.

4 years ago

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Verified Customer

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Judith Wallace Oconomowoc, WI

A couple of times I must have bumped it and it went off. The people who called me were so kind in helping me with everything and very caring.

4 years ago

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Verified Customer

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Carleen Baker Reno, NV

When I used the system, they responded quickly. The fireman had to crawl in through my bedroom window, but they saved me.

4 years ago

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Verified Customer

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Debbie Sacramento, CA

A few times my mom accidentally dropped the device and someone from Mobile Help was in immediate contact with her asking if she was alright.

4 years ago

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Verified Customer

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Joe Pompano Beach, FL

Staff is excellence. Battery life needs to be better. Need a battery meter, battery dies while out is not a good thing. Battery adapter for car is a must.

4 years ago

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Verified Customer

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Suzanne Plaza Banning, CA

I tossed my "necklace" on the bed today & it said "Fall detected. If this is not a true fall, please press the button."

4 years ago

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Verified Customer

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Catherine Silva Longmont, CO

Great customer service immediately but one small criticism was kept getting phone calls before deciding and researching options

4 years ago

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Verified Customer

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john lanier Magnolia, NC

i pushed the button on my mobile device when my sugar got low and with all the false alarms ive had mobilehelp responds to it

4 years ago

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Verified Customer

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Linda Garvey Mulberry, FL

The support was amazing. I will only answer what I can and if it is not long enough then I feel that you are not really interested in my opinion

4 years ago

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Verified Customer

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Lynda Davenport Livingston, TX

I sccideny hit button occasionally and they answer and ask if I'm ok before I have a chance to say " sorry it was accidental "

4 years ago

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Verified Customer

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michael galati Bristol, CT

easy to set up and works great. Customer service was very helpful and guided me through setting everything up. Thankful to have this service

4 years ago

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Verified Customer

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N. Sampson Richland, MO

Very friendly and helpful. Answered all of my questions. My mom is comfortable with this device and knows that it works for her.

4 years ago

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Verified Customer

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Geraldine Collins Hurtsboro, AL

They have immediate response. My only negative comment is that between the necklace, wrist band and main button, the only one you can communicate on is the main button.

4 years ago

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Verified Customer

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iris BEveridge Elkhart, IN

they've been helpful in notifying us if family members are in need or have fallen.. they always notify us if an emergency has transpired at the residency.

4 years ago

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Verified Customer

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clyde baum Ball, LA

I really like the fall device i wear at home light and dependable and the tracking device that i can talk with the person th that answera wh

4 years ago

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Verified Customer

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Christina Eaton Kansas City, MO

Cuz the representative is respectful. They are always there when I need help they're honest understanding and respond quickly

4 years ago

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Verified Customer

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Mark Pierce Montgomery, AL

Quick responses ( although my mistakes) However, I am assured without a doubt that MobileHelp will there for me and my wife if we need them!

4 years ago

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Verified Customer

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Terry Cohen Palm Desert, CA

I accidentally set off the alarm and discovered how quickly Mobile Help responded. It's very comforting to have that security.

4 years ago

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Verified Customer

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Ruby Ward Melbourne, FL

No problems so far. Easy to set up. Like the fact you can go anywhere with it. Gives you a sence of feeling they are there if you need them.

4 years ago

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Verified Customer

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Helen Reardon Foxboro, MA

Because the button is extremely sensitive unfortunately it has caused us too have at least 3 unnecesarry visits from the fire department. Wondering if there is a way to make it less sensitive?st

4 years ago

Reply from MobileHelp

Hi Helen, We received your review and we apologize for any inconvenience you have experienced with the false alarms. Our Technical Support team would be happy to look into this with you and help resolve this concern. At MobileHelp we pride ourselves in providing a great experience to all our customers and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 9th, 2021

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Verified Customer

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Marian Collier Charlotte, NC

Have only had this service for a short period of time, but so far I have found equipment to work well and response time to be good

4 years ago

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Verified Customer

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James Gillespie Cumming, GA

Because the pendant went into call mode and we are supposed to be notified on our cell phones being caregivers but we did not get a call neither one of us and when the fire truck showed up

4 years ago

Reply from MobileHelp

Hi James, We received your review, and we are sorry to hear that you were not notified for this alert. What would be the best number for us to reach you on? Our Technical Support team will be happy to review the account and equipment setup, to ensure you receive these notifications going forward. You can also reach us directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family. We look forward to speaking with you soon and resolving this issue.

Nov. 30th, 2021

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Verified Customer

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Linda Clay Evansville, IN

I honestly haven't had to use it, but I loved the simplicity of setting it up, and also the peace of mind that it brings me.

4 years ago