Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Amy Devoll

Despite ensuring that as soon as the button was pressed and no response was obtained help would be sent to my home, I had an asthma attack on the 17th of Nov. It took 10 minutes for the signal to connect, not once did anyone try to call me. When the girl did connect to my monitor, she couldn't hear me but had to hear my dogs barking in the background. I was audibly wheezing and by this time and dialed 911 and had the 911 operator on speakerphone. The girl asked several times for me to respond. When I didn't, she simply said, "well since I'm not getting a response, I am going to hang up and will try to call back in a few minutes. Then if we do not get a response then, we will send help." I could have died had I not been cognizant enough to dial 911 before I passed out.

6 years ago

Reply from Medical Guardian

Hello Amy, thank you for your review. We're very sorry you experienced this issue and there might have been a rare occurrence of it taking long to connect. We see that you've already returned the unit back. We're very sorry to see you cancel service but we'd like to thank you.

Dec. 4th, 2019

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Kerry Perry, OK

When I tested it it worked great. I was a little disappointed that the necklace I have isn't the one you can talk into. Other than that everything is great.

6 years ago

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Jackie Cuba, NY

When I got the device I got a lock for the front door with a combination so someone could get in if there was an emergency but the lock didn't work. They said they would send me a new one but I have not received one and that was a month ago. I like that it comes with me so I have it close by.

6 years ago

Reply from Medical Guardian

Hello Jackie, thank you for your review. We're sorry you didn't receive the replacement lock box. We're going to send you a private message in order to get your contact details so we can have that sent out to you. Thank you!

Nov. 25th, 2019

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Fannie Snow Hill, NC

I like the convenience and the security it gives me. I can take it anywhere and know I'm protected. I've only tested it but they were very efficient and quick to answer.

6 years ago

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Anonymous Norman, OK

It's convenient knowing you got help there if you need it. I tested it and my light wasn't going off on it so I called in and it needed to be charged. They were quick to respond.

6 years ago

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Murray

We've tested it a couple of times and so far they've done everything and so far so good. It gives us peace of mind knowing that I can get through to them.

6 years ago

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Shirley

Very impressed and will definitely tell older people about it. I am very happy with it. I was very surprised they answered so quickly. Wearing it is no nuisance at all.

6 years ago

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Rebecca Forest City, NC

I really like the bracelet and that I can wear it sleeping and it doesn't get in my way, it's great. I tested it when I first got and I got a response within a minute.

7 years ago

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Eva Shippensburg, PA

It's pretty expensive, that's the only thing. I like that everything is wireless and it also alerts for falls as well. They alert family and the fire department.

7 years ago

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Carol Wyoming, PA

I dislike the fact that it is not portable, in other words if I happen to be outside and something were to happen, the machine I speak into would be here. Also I was supposed to get two devices and I only got the necklace, not the bracelet.

7 years ago

Reply from Medical Guardian

Thank you for your review, Carol. Your feedback and concerns are very important to us. We'd like to see if another device would suit your needs better and get something that is more portable with GPS. We're going to send you a private message requesting your contact details and account-specific information so we can reach out to you. Thank you!

Oct. 23rd, 2019

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Betty Drexel Hill, PA

When I first activated it, it worked really well but right now I am not really using it because I don't know if I need it right now. The device is good and very efficient. When it is activated, the policeman and the ambulance come and my kids were notified so it works very well. I feel like it is a good company with a good product.

7 years ago

Reply from Medical Guardian

Thank you Betty!

Oct. 23rd, 2019

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Kathryn Pine Mountain, GA

There isn't anything I dislike. I like that it makes me feel safe if something should happen. I think it is a good product. I appreciate. It is nice to have.

7 years ago

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Karen Schoettmer daughter Anderson, IN

My moms pendant wasn't charging and was acting erratically, lights flashing no lights etc. I called Medical Guardian and they assured me nothing was wrong even though it was acting up when we were on the phone. My Mom fell and her system did not work she laid on the floor until luckily I came over to bring her some things. Needless to say I called Medical Guardian and reported immediately, they then decided that her charger was bad and sent a new charger. We put pendant on new charger called and they checked stated all systems a go, everything working fine. 3 days later my mom went to get her mail fell out her door and laid in the hot sun for almost 2 hours because her system FAILED to work yet again!!! Called again very very unhappy, demanding money back, was promised this was a fluke apologies etc. Sending new upgrades system if there is any problem they will refund full refund. Well here's the issue, my mom apparently hit the button in her sleep, the call finally does what its supposed to do and goes to Guardian, Guardian calls me and tells me they received a call from mom, could not get a response am I going to go etc. I say of course, I live 10 minutes away. I get there, (I've called and called, no answer) I'm panicking but figuring paramedics/ambulance has gotten to her by now. I get there, everything is dark, I'm thinking no way, was it so bad that they threw her on a gurney and left. NOPE! They called NOONE!! She would have been dead if she had a medical problem and wasn't able to speak to them. They were completely neglegent, not to mention when they gave us the "new upgrade" they didn't bother to tell us that you have to take the base piece in your purse if you leave the house. The system is messed up. And how is it going to help you or save you if it doesn't work or when it does work they don't call help.

7 years ago

Reply from Medical Guardian

Hello Karen, thank you for your review. Your feedback and concerns are very important to us. We're going to send you a private message requesting your contact details and account-specific information so we can investigate your issue. Thank you!

Oct. 16th, 2019

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Catherine Seidl

I was to get a free lock box and it was never sent. Otherwise service has been great. I haven't had any emergency but got a quick response when button was accidentally pushed.

7 years ago

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Rukie Harris

When called on if alternative was available to prevent cord from getting wet in shower was told there was not. Would have thought that there would have been something that could be suggested.

7 years ago

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Edite Calabrese

My Mom used it for the first time after a fall. Since she''s on blood thinners she should have been transported to the hospital. She didn''t want to go but the EMTs should have insisted.

7 years ago

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Robert south Empire, CA

I fell and they took care of me contacted my daughter too and left a message for her I didn''t have to try to crawl or just lay there such a great relief.i had less injuries

7 years ago

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Andreatte Murrysville, PA

I like the fact that it is totally wireless. The necklace is I think very heavy to wear and I wish there was a bracelet available for the package I have.

7 years ago

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anonymous Corpus Christi, TX

Twice it was hit by accident and I was called immediately and I assured them I was fine. They've answered our questions and check in with us as needed.

7 years ago

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Patricia Girard, OH

It was tested when we set it up. They immediately responded. I like that if something comes up she can just press that button and somebody contacts her.

7 years ago

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Judith Des Plaines, IL

Knowing that I have someone like a big brother watching me that I can get in touch with when I need help is something that I like. They answer right away.

7 years ago

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Billie Flowood, MS

The company itself is fine. Everybody has been really supportive and informative that we've dealt with. She just does not like the weight of the necklace so she is not wearing it and it just sits on her table.

7 years ago

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Kathleen Lockwood

Fast service, n ou ce people. We only used it for four months, once for an emergent call and they were great. Our Uncle died, and returning the product was quick and easy.

7 years ago

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Helen Borgesi

I am 2 1/2 hours away from my mom. She loves to be outside working in her yard. It's comforting to know she will be able to get immediate help if needed.

7 years ago

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Gail Niemetz

I haven''t recommended u either. 1, had I not telephoned with regards to another issue I wouldn''t have known you didn''t have my correct address, not even the correct state. 2, It wasn''t quite 1 year that I was a member and you tried to get me to upgrade, at an additional cost, to boot. I never heard of this , u r charging me to upgrade? U have got to be kidding. I asked around and everyone agreed that that was crazy. I''m very disappointed in this company. I don''t know if I want to continue being a client.

7 years ago

Reply from Medical Guardian

Gail, thank you for your review. Your feedback is incredibly important to us. First off, we'd like to apologize if your address was incorrect. It looks like you spoke to an agent to correct this issue. We have also put you on our Do Not Call list for any additional add ons. We will also send you a private message regarding some account-specific information. Thank you!

Sep. 17th, 2019

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Dan Collins

When I ordered the alert system, I specifically said I was concerned with my mom falling and nothing was said about their being a $10 charge to add fall alert. I understand this option may cost more but I didn't find out about the extra charge until AFTER I received the device.

7 years ago

Reply from Medical Guardian

Hello Dan, thank you for your review. Your feedback and concerns are very important to us. We're going to send you a private message requesting your contact details and account-specific information so we can investigate your issue. Thank you!

Sep. 17th, 2019

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Dorothy Runyon

Had my first power outage last week. My monitor continued to work. I have difficulty answereing the questions below, since I haven't needed to use my lifeline yet.

7 years ago

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Janice Collins daughter of Siro Pandolfi

We were not told the call to family is from 2 Florida area codes. The call was not identified as medical guardian. That call to family was assumed a scam or robo call. Ambulance came to pick my 91 year old mother out of yard. She was not physically able to get up herself did not require hospital run. We are billed 189.00 for that run. Medical gardian states they have several complaints about no ID on call return and are working to have that fixed. Been in business too long to have not addressed this issue.

7 years ago

Reply from Medical Guardian

Greetings Janice, thank you so much for your review. We are sorry to hear about your experience but glad that your mother is doing okay, and that we were able to get her help as quickly as possible! We appreciate your feedback and take it very seriously. We will be sure to look into this incident further. Thanks again for your review, and have a great day!

Sep. 11th, 2019

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Sharon Pearl Bayside, NY

Efficient and friendly service. Necklace and recharger are relatively small. Necklace is not dependent on proximity to recharger which means it works wherever you go!

7 years ago

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Anonymous

I like it very much though I never did get the small lock box for the door outside. The gentleman I spoke on the phone with was really sharp and he knew the product.

7 years ago

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Martha Richmond, IL

I feel more secure and that's what's really important and why I bought it. I think the price is reasonable. I happy very happy with it. I wear it all the time at home.

7 years ago

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Leslie Peru, IL

They answered on time when I tested it. Customer support is always available. The diagrams in the pictures on the device are large and clear and I can understand them.

7 years ago

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Jean Silver Springs, FL

It doesn't have to be charge every night, only every few days and we're good with that. We tested it and we were very happy with the way we were treated.

7 years ago

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Loretta

It's great and awesome. Customer support was awesome. They talked through everything and were just great. We had a great experience with it. I highly recommend it to anybody.

7 years ago

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Gwen Rocklin, CA

The charge is supposed to last 5 days but it doesn't quite get there. Everything else is great. It accidentally went off twice when I was getting used to it. They were very prompt answering and very kind.

7 years ago

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Howard Virginia Beach, VA

I haven't had to use it but when I tested it, it worked pretty good. The people from Medical Guardian were good and caring. The only thing I would say about it is that they need to make it a little bit smaller.

7 years ago

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Pat Sanford, NC

I wish it was a little bit thinner. I tested it and they answered immediately. They were very supportive. I think they answered some questions for me and they were very nice.

7 years ago

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Sandra Boerne, TX

I love that you can wear it in the shower and when I've tested, it's worked great. They were concerned and just really good. The only thing I dislike is it is too heavy.

7 years ago

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Bee Harrison, AR

The company has nice products as far as I can tell. The only thing it when I am leaning over the sink or something like that, it will accidentally go off and there is no undo button.

7 years ago

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Anonymous Cincinnati, OH

Good results the two times I've tested it. I like the fact that is goes across country wherever I am and that it is easy to wear and waterproof. I like the lock box too.

7 years ago

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Florence Cannon

Several times Medical Guardian has checked in suspicious of a fall. They are very kind and caring and leave you with the impression that they were in no hurry to end the communication.

7 years ago

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Patti Hammond

My father in law has the type that senses when you fall. He complained that it called him "all the time" and refused to wear it. But my mom used it before she went in to assisted living and had no problems.

7 years ago

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Anonymous

They were very responsive when I tested it a couple of weeks ago. I don't like that if you have it near you in the bedroom at night it lights up the whole room.

7 years ago

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Arnold

It's convenient. We tested it and the response was really quick which is really good. The lady doing customer service was very helpful. I would recommend Medical Guardian.

7 years ago

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Ruth

I dropped the lanyard on the dresser and it detected a fall so they called me right away. I was fine but so appreciative that they called. I would recommend it to others.

7 years ago

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Mary

I like that it's convenient to use when something happens. They are real nice people that are patient and walk you through step by step. I really appreciate that.

7 years ago

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Lula Ellensburg, WA

The worst part of is that you have to keep charging the unit. Then it has to be with you at all times so that can be kind of hard. It works very well when testing as long as I am close to the base. I have already recommended it as because my son said it was one of the best out there so I recommended it on that fact.

7 years ago

Reply from Medical Guardian

Hello Lula, we'd like to take a look at your device and determine if you're experiencing any technical issues. We're going to send you a private message to obtain your account information. Thank you!

Aug. 7th, 2019

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Edwin Gainesville, GA

I don't like that the medallion in the middle seems to come out of the holder and around my neck. I have not had to use it, but when we tested it four weeks ago the test went very well.

7 years ago

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Ruth Lincolnton, NC

Customer service answered the majority of my questions right away. They didn't send my bracelet the first time so I had to wait an extra week for them to send it. I like knowing that the company will be there for my mom.

7 years ago

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Anonymous North Platte, NE

My experience with Medical Guardian has been excellent so far. I think it is a wonderful company. I have had to use the medical device yet but I'm wearing it every day.

7 years ago