Name: Medical Guardian
Rating: 4.5

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Tyler Freeport, NY

Jessica gets an A+ from me all the way around!!! Great customer experience!!

11 years ago

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Rose Grunther Ardsley, NY

Your representative was excellent.,very courteous and informative

12 years ago

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Rodger Shawley Pittsburgh, PA

I'm new but the opportunities sound great!!! Thank you for a peaceful thought .

12 years ago

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sharon joseph Delray Beach, FL

Satisfied with customer service. No pressure as with the other companies. Hope the same when I receive the product.

12 years ago

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billclaer Porter, TX

I was very pleased with Gorge. He was very knowledge and polite

12 years ago

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Marilyn Delray Beach, FL

I signed up today for my daughter and myself. Salesman, Ed, was very helpful.

12 years ago

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Mark Columbus, NE

Chris was very helpful and knowledge able to help me sign up

12 years ago

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Denise Fitzgerald

Michelle was very pleasant and extremely helpful with explanation of services and sign up

12 years ago

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Michael Tankink Devine, TX

Robin provided great service and am glad I use their service.

12 years ago

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Deborah Pridgen Richmond, VA

So far I have been very pleased with this company. I have been with them only a week.

12 years ago

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Verified Customer

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Everett Callison

becuse sometimes it wakes up at night for no reason

4 years ago

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Verified Customer

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Anonymous

I used it once but it wasn't an emergency but they did have me.

4 years ago

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Verified Customer

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Tara Brundrett Thousand Oaks, CA

My father has fallen several times and the device doesn't detect it

4 years ago

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Verified Customer

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Rita VanDerLinden De Pere, WI

the watch doesn't stay on her the way it should

4 years ago

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Verified Customer

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Joan neuhierl Imperial, MO

Pendant does not detect falls automatically

4 years ago

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Verified Customer

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Diana Markum Leander, TX

My internet isn't strong enough for it to work

5 years ago

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Verified Customer

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Genevieve Loomis Sacramento, CA

It takes too long for an operator to answer my call.

5 years ago

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Verified Customer

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Ellen Rockledge, FL

I don't know anything about the system. It has bad value for the money.

5 years ago

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Verified Customer

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William Reidsville, NC

The signal is very weak for using this device

5 years ago

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Verified Customer

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B Creasy Redondo Beach, CA

The battery only stays charged one day.

5 years ago

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Verified Customer

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Kathleen Euclid, OH

It’s gone off four or five times without any reason and I don’t like that.

5 years ago

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Verified Customer

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Terri Esber Westlake, OH

My mother died so I returned the equipment, I haven't received a refund.

5 years ago

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Verified Customer

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Dan Plattner

After weeks of waiting we have yet to receive our pendant that we paid for.

5 years ago

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Verified Customer

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Kathie

They take a very long time to connect when alerted.

5 years ago

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Verified Customer

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anthony taverna

does not hold charge for long periods of time

5 years ago

Reply from Medical Guardian

Greetings Anthony and thank you for your review! The battery life depends on usage and coverage in the area. If there is anything we can do to earn your 5-star satisfaction please let us know. Thanks again for the review and have a great day.

Nov. 10th, 2020

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Verified Customer

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Carol Reynolds Falling Waters, WV

Didn't meet my needs. The unit was too far away for anyone to hear me.

6 years ago

Reply from Medical Guardian

Hi, Carol. Thank you for your review. We are sorry that the device you had did not meet your needs. We do have mobile devices that allow you talk directly to the operator through the device that you wear. If you have any other questions or concerns, please do not hesitate to reach out to Customer Care at 800-313-1191.

Sep. 11th, 2020

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Verified Customer

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Gina

Erroneous charges while trying cancel services upon my mothers death

6 years ago

Reply from Medical Guardian

Hi, Gina. Thank you for your review. We are sorry to hear about your mother and for the less than satisfactory experience you had closing her account. We are going to send you a private message to obtain some account-specific information to investigate this for you. Thank you.

Jul. 28th, 2020

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Verified Customer

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Mike Allen

Battery only lasts 4 hours. Too many blinking bright lights.

6 years ago

Reply from Medical Guardian

Hi, Mike. Thank you for your review. We are sorry that you've had a less than satisfactory experience with the battery life of your device. We're going to send you a private message to collect some account-specific information to investigate this issue for you. Thank you.

Jul. 28th, 2020

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Verified Customer

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Frank Hinojosa

didn't work properly, support was lousy, product did not work as advertised

6 years ago

Reply from Medical Guardian

Hi, Frank. We are sorry that the experience with the product was less than satisfactory. We see that the account has been closed. If you need anything else, please do not hesitate to contact us. Thank you.

Jul. 28th, 2020

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Verified Customer

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Jereme W. Grinslade

Very disappointed with so many aspects of the installation process.

6 years ago

Reply from Medical Guardian

Hi, Jereme. Thank you for your review. We are sorry that your experience with the activation of the unit was less than satisfactory. We looked into the account and see that an installer actually came out on 6/5 and that you spoke with the manager of our technical support team who resolved your issues. If you need anything else, please do not hesitate to reach out. Thank you.

Jul. 21st, 2020

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Verified Customer

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Charles A. Mangum Houston, TX

it is too large and gets inthe way a lot.

6 years ago

Reply from Medical Guardian

Greetings Charles and thank you so much for your feedback. We are sorry you found your device to be too large. If you'd like to discuss a different product that would better suit your needs then please give us a call at 1-800-313-1191 and our Customer Care team will help you. Thanks again for your feedback Charles, and have a great day!

Jul. 6th, 2020

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Verified Customer

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Josephine Vallejo, CA

The response time for the device was too long.

6 years ago

Reply from Medical Guardian

Hello and thank you so much for the feedback! If there's anything we can do to earn your 5-star approval then please let us know. Otherwise, we are happy that you chose us to protect you, and thank you so much for your time! Have a great day!

Aug. 20th, 2020

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Verified Customer

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Daniel

I've had it for a couple weeks and it doesn't work.

6 years ago

Reply from Medical Guardian

Hello Daniel and thank you so much for the feedback! We are sorry to hear that you found your experience less than satisfactory. Please respond to the following private message and provide us with your account details so we can investigate your experience. Thank you again for the feedback Daniel, and have a great day!

Aug. 20th, 2020

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Verified Customer

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Jill Enders Clayton, CA

My mom and my sister in law and her caregiver can't figure out to activate it.

7 years ago

Reply from Medical Guardian

Hello Jill, thank you for your review. Please give us a call at (800) 313-1191 to active your device. We'll be happy to walk you through the activation and testing process. Thank you!

Sep. 17th, 2019

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Verified Customer

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Pam thomson Seattle, WA

They promised an extra necklace which was never delivered

7 years ago

Reply from Medical Guardian

Thank you for the review! We are sorry you felt your experience was less than satisfactory. We take your feedback very seriously, and will be sure to review your experience. We will send you a private message with account-specific details. Thank you again for your review, and have a great day!

Aug. 15th, 2019

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Verified Customer

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mary secrease

have to be by main control to talk to someone

7 years ago

Reply from Medical Guardian

Hi Mary! We wanted to let you know that it is not necessary to speak into the base station in order to get emergency assistance as long as you press your alert button. We will attempt to call the base station first, if no answer, we will contact your primary residence. If there is no response, then we will dispatch emergency medical services just in case it is needed. Better safe than sorry! We also have all-in-one device that you can wear around your neck or on your wrist in which you can directly communicate with an operator. If interested, please give us a call at (800) 313-1191. Thank you!

Jul. 9th, 2019

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Verified Customer

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Beverly Gibeaut

Apparently they don't use the towers that are in my area so no coverage

7 years ago

Reply from Medical Guardian

Hello Beverly, we're sorry that your device didn't work in your area due to poor/marginal cellular coverage. We offer a landline-based device which does not rely on your area's cellular connectivity. We'd be glad to discuss this with you. Thank you!

Jul. 3rd, 2019

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Verified Customer

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Donna

I don't like it at all. It is a terrible connection and out of range.

7 years ago

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Verified Customer

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1

When I tested it on the medallion with the blue button it didn't work at all.

7 years ago

Reply from Medical Guardian

Hi Frank, we're so sorry to hear that! We will send you a private message so we can get your contact information and reach out to you. Thank you!

Jun. 17th, 2019

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Verified Customer

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Wilbur

Tested it a couple of days and I don't like the whole thing.

7 years ago

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Verified Customer

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Frank Wilmington, IL

The device hasn't worked since we got it. We will be returning it.

7 years ago

Reply from Medical Guardian

Frank, thank you for reaching out. We're sorry that your device hasn't been working as you expected it to. We would like to take a closer look at your concerns if you have yet to return your device. So we can better assist you, would you help us in locating your account? Any information shared in your response will not be posted publically. If you could provide us with your full name, address and phone number we will reach out to further troubleshoot your device. Thanks again for the feedback. Have a great day!

May. 14th, 2019

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Verified Customer

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Michael Stiffler

watch wouldn't work but once even within view of the cell tower

7 years ago

Reply from Medical Guardian

Michael, thank you for the review. We're sorry that you had issues with our device at your location. We see that you were able to successfully close out your account with us and received a refund. We value your feedback. Have a great day!

May. 7th, 2019

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Verified Customer

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Dorothy

I am very confident in Medical Guardians services. The device works well.

7 years ago

Reply from Medical Guardian

Dorothy, thank you for the review. Is there anything we could do better to earn a higher rating? If so, please tell us! We aim for five-star service with our customers.

Apr. 17th, 2019

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Verified Customer

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Deborah A Rochester, NY

I don't know anything about the device or the way it works. It is aggravating.

7 years ago

Reply from Medical Guardian

Deborah, thank you for your review. We're sorry that your experience has been an aggravating one. We can definitely help you out in figuring out how your device works. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will be in touch. Thanks again for reaching out!

Apr. 10th, 2019

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Verified Customer

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Arlene E

The light doesn't turn on in my device so I don't even know if it works.

7 years ago

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Verified Customer

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Peggy

A friend recommended it to me. The string around my neck is irritating.

7 years ago

Reply from Medical Guardian

Peggy, thank you for the review. We're sorry that the nick around your neck has been irritating. Feel free to change out the lanyard for the material of your choosing. Alternatively, we offer a variety of wristband options that may better suit your needs. If you are interested in hearing about other options that may be available to you, please reply directly to this message with your full name, address and phone number. Any information provided in your response will not be posted publically. Thanks again for reaching out!

Dec. 15th, 2018

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Verified Customer

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Bonnie Yankton, SD

It's easy to use and they have answered all my questions that I had

7 years ago

Reply from Medical Guardian

Bonnie, thank you so much for the kind review. Is there anything we could do better to earn a higher rating? If so, please tell us! We aim for five-star service with all of our customers.

Nov. 27th, 2018

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Verified Customer

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T-Bone Cleveland, OH

support in correcting a mistake-constant calling to sell and then no support

7 years ago

Reply from Medical Guardian

Thank you for reaching out. We're sorry that you've experienced difficulties when attempting to correct a mistake on your account. So we can help resolve this situation for you, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will be in touch about fixing the mistake in question. Thanks again for reaching out!

Nov. 21st, 2018

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Verified Customer

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Jerry

It difficult for me to use because I can't understand it.

8 years ago

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Verified Customer

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Patricia m tonyes Bremerton, WA

Unable to get connected. Have it for over a week

8 years ago

Reply from Medical Guardian

Patricia, thanks for the review. We are sorry that you've had difficulty in getting your device up and running. We would like to see if we can help resolve this situation for you or your loved one. If you could provide us with the full name, address and phone number of the device user, we will have a member of our Customer Care team reach out to look into why the device is unable to connect. Thanks again for the feedback. Have a lovely day!

Sep. 17th, 2018