Name: Medical Guardian
Rating: 4.5

check_circle

Verified Customer

star star star_border star_border star_border

Granny

You need to answer the alert faster .. takes forever to get to a person

8 years ago

Reply from Medical Guardian

Hello, we are sorry to hear about your recent experience with our unit. Under normal circumstances the response time after an alert takes 60 seconds or less. If your response time is longer than 60 seconds we would like to speak with you to resolve the issue. Please reply with the full user name, address, and phone number. Any information you provide will not be posted publicly. Once we receive this information, one of our Customer Care Specialists will reach out to you shortly. Thanks!

Apr. 3rd, 2018

check_circle

Verified Customer

star star star star_border star_border

David

they have made contact one time in 4 years.

8 years ago

Reply from Medical Guardian

David, thank you for the review. We are actively looking for ways to be better interact with our customers based on the feedback of customers such as yourself. Please feel free to reply directly to this message with any questions or concerns in the meanwhile. Have a great day!

Apr. 5th, 2018

check_circle

Verified Customer

star star_border star_border star_border star_border

MRS NORITA PIERCE

THE ONLY TIME I NEEDED IT ,,,THEY DIDN'T ANSWER FOR 10 MIN. MY DAUGHTER TOOK ME TO ER

8 years ago

Reply from Medical Guardian

Norita, thank you for reaching out. We, first of all, want to say that we hope are doing well after the situation you described here. We take your safety seriously and we would like to look into your concerns. A member of our Customer Care team will be reaching out to troubleshoot your device and to ask you a bit more about the incident in question. Have a lovely day!

Apr. 3rd, 2018

check_circle

Verified Customer

star star star star_border star_border

chelle wood

poor trasmission time but rescue response time was good

8 years ago

Reply from Medical Guardian

Hello Chelle, we are sorry to hear about your recent experience with our unit. Under normal circumstances the response time after an alert takes 60 seconds or less. If your response time is longer than 60 seconds we would like to speak with you to resolve the issue. Please reply with the full name on the account, address, and phone number. Any information you provide will not be posted publicly. Once we receive this information, one of our Customer Care Specialists will reach out to you shortly. We appreciate your feedback.

Apr. 4th, 2018

check_circle

Verified Customer

star star star star_border star_border

Anon Battle Creek, MI

Have had a few false alerts and it was handled well.

8 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

mo Long Beach, NY

it was always alerting me ...detecting a fall that didnt occur..made me nervous

8 years ago

Reply from Medical Guardian

Hello, we are sorry to hear about your experience with our fall detection pendant. We would be happy to assist you with your concern. If you would like one of our Customer Care Specialists can reach out to you shortly. Please reply with the full user name, address, and phone number. Any information provided will not be posted publicly. We appreciate your feedback.

Mar. 27th, 2018

check_circle

Verified Customer

star star star star_border star_border

Jbc Jacksonville, FL

No online or cell app for my family to check on me

8 years ago

Reply from Medical Guardian

Thank you for the review. We are actively looking into ways that we can provide additional functionality to our devices and will take your feedback into consideration. Have a great day!

Mar. 30th, 2018

check_circle

Verified Customer

star star star star_border star_border

c. borgmeyer Palm Beach Gardens, FL

the device is large and prone to accidental pushing buitton

8 years ago

Reply from Medical Guardian

Hello, we are sorry to hear about your issues with your device. We have other unit options that may meet your needs. We will have a Customer Care Specialist reach out to you shortly to discuss your Premium Guardian unit. We appreciate your feedback.

Mar. 26th, 2018

check_circle

Verified Customer

star star star star_border star_border

rob Saratoga, CA

some questions get unresolved--would help to have a visit

8 years ago

Reply from Medical Guardian

Hello Rob, we would like to answer any questions you may have. One of our Customer Care Specialists can reach out to you shortly. If you are interested, please reply directly to this review with your full name, address, and phone number. Any provided information will not be posted publicly. Thanks for the feedback and have a great day!

Mar. 26th, 2018

check_circle

Verified Customer

star star star_border star_border star_border

Marjie Salisbury, MD

Could be a marvelous devise, but the technical people need much improvement

8 years ago

Reply from Medical Guardian

Marjie, thanks for the review. We would love to hear a bit more about your experience with our Customer Care team to see if there is any way we can improve your experience. Would you help us in locating your account so we can reach out? If you provide us with the full name of the user, their address and phone number, we will reach out to discuss your concerns. Thanks again for the feedback!

Mar. 22nd, 2018

check_circle

Verified Customer

star star star star_border star_border

Anonymous Skokie, IL

Takes too long for them to call when button pushed

8 years ago

Reply from Medical Guardian

Hello, we are sorry to hear about your experience getting connected to an Operator. Typically it takes 60 seconds or less to connect with one of our Operators. If you are experiencing a longer connection time we would like to speak with you to resolve this matter. If you are interested, please reply directly to this review with the user's full name, address, and phone number. Any provided information will not be posted publicly. Thanks for the feedback and have a great day!

Mar. 26th, 2018

check_circle

Verified Customer

star star star_border star_border star_border

Gale San Marcos, CA

deducting more from my acct. than was promised when I signed up

8 years ago

Reply from Medical Guardian

Gale, thank you for the feedback. We would like to look into your billing situation more closely. Would you help us in locating your account so we can investigate this issue for you? If you provide us with your full name, address and phone number, we will look into this for you. Thanks again and have a great evening.

Mar. 22nd, 2018

check_circle

Verified Customer

star star star star_border star_border

cgtjt Evans, GA

Took 20 minutes for any help. 911 took 5 minutes for help

8 years ago

Reply from Medical Guardian

Thanks for the feedback. First of all, we hope that everything is OK after the incident you are describing here occurred. We would like to look into your situation further to see exactly what happened during the incident you are discussing here. Would you be willing to provide us with some additional information so we can reach out and discuss further? Any information shared with Medical Guardian in your response will not be posted publicly. If you are able to provide the full name of the user, their address and contact number we will reach out. We thank you again for the review. Have a great day.

Mar. 14th, 2018

check_circle

Verified Customer

star star star star_border star_border

john17s Farmingdale, NY

slow answering wrist alarm strap to short

8 years ago

Reply from Medical Guardian

John, thank you for reaching out. As far as your wristband's length, you do have the option of swapping out the band for a custom one. Watch repair shops can often help with this process. With regards to response time, you should expect a response time of under 60 seconds under normal conditions. If this is not the case, we would like to research your particular situation further. Would you be willing to provide us the full name of the device user as well as their address and phone number? Any information shared in your response will only be shared with Medical Guardian and will not be posted publicly. We appreciate the feedback. Have a lovely day!

Mar. 14th, 2018

check_circle

Verified Customer

star star star star_border star_border

Debbie Elkins Park, PA

Does not fulfill all needs. Find neck fob uncomfortable.

8 years ago

Reply from Medical Guardian

Debbie, we thank you for reaching out. We want to make every effort possible to meet your expectations and would like to see if we can find a better fit for your needs. Would you be willing to help us locate your account so we could reach out? Any information shared in your response will not be posted publicly and will only be shared with Medical Guardian. If you could provide us with the full name of the user and any other identifying information (i.e. address or phone number), we will reach out to discuss. Thanks again for the review!

Mar. 14th, 2018

check_circle

Verified Customer

star star star_border star_border star_border

Anonymous Chincoteague, VA

Find it too heavy & bulky and the lights flashing quite a bit.

8 years ago

Reply from Medical Guardian

Thank you for reaching out. We offer multiple products here at Medical Guardian and may have another product that will meet your needs better. So we can best assist you, would you help us locate your account? Please reply directly to this message with the name of the user, their phone number and address. Any information provided will not be posted publicly and will only be shared with Medical Guardian. We appreciate the feedback!

Mar. 13th, 2018

check_circle

Verified Customer

star star star star_border star_border

Debbie Snelling, CA

Stopped functioning right before I sent it back

8 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Juanita Green Mt. Dora, FL

The customer service is very good, and they are really prompt, I like the service.

8 years ago

Reply from Medical Guardian

Juanita, thank you for the review. It seems that you are happy overall with our service. We aim for five-star reviews. Is there anything we can do to earn a five-star rating from you? Thanks again for reaching out!

Mar. 9th, 2018

check_circle

Verified Customer

star star star star_border star_border

noname Lecanto, FL

Good response but slow to pick up the signal.

8 years ago

Reply from Medical Guardian

Thank you for the review. We're happy that you are pleased with the overall response you are getting with your unit. With regards to response speed, you should expect a response in under one minute after pushing the button is pressed. If this is not the case, we would like to have a member of our technical support team have a look at the device. Would you be willing to help us identify your account? Simply reply to this message with the full name of the device user as well as some identifying information (address and phone number), so we reach back out. Any information shared will only be provided to Medical Guardian and will not be posted on . Thanks again!

Mar. 7th, 2018

check_circle

Verified Customer

star star star star_border star_border

Helen Deneff Sacramento, CA

I've never used it, it's all just ok.

8 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

MarvinGranger

Have not used since December 2017. Tried to notify company to end service but no response.

8 years ago

Reply from Medical Guardian

Marvin, thank you for reaching out. We will have a member of our Cancellation department reach out to help you out.

Feb. 28th, 2018

check_circle

Verified Customer

star star_border star_border star_border star_border

Rose Hollemans Grand Rapids, MI

I used it when I fell and they were very prompt. They were very quick, kind, and capable.

8 years ago

Reply from Medical Guardian

Rose, thank you for the kind words. We aim for five-star service with our customers. Is there anything we can do to earn a five-star rating from you? Thanks again for reaching out.

Feb. 23rd, 2018

check_circle

Verified Customer

star star_border star_border star_border star_border

Jack Wray Ottawa, KS

We could not use this product to our satifaction. They will not refund our money

8 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Grace Axer Dayton, OH

I have not had any problem. I keep the necklace on during the day and on the night stand at night.

9 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

No name Scottsdale, AZ

After my calling for a test on the system, there was a 3-4 minute wait for operator to answer.

9 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

William Durfey Rising Sun, MD

Poor voice recording, very hard for first responders to understand what's going on

9 years ago

check_circle

Verified Customer

star star star star_border star_border

Wayne McGee Richmond Hill, GA

The string attached to sensor appears cheap and low rent!?

9 years ago

check_circle

Verified Customer

star star star star_border star_border

Southern Maryland User Lexington Park, MD

gps component seperate from pendant is a nuisance.

9 years ago

check_circle

Verified Customer

star star star star_border star_border

Garnette Nashville, TN

cannot access help if main unit is not nearby

9 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Patricia Crowley San Francisco, CA

The romote does not work. The bracket was not sent although I ask for it. I called and it was sent.

9 years ago

check_circle

Verified Customer

star star star star_border star_border

Catherine H

Would like a better way to see invoices

9 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Marvin F

I cannot figure out how to terminate the service. It does not appear to be convenient in any way,

9 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Bart Harris Dallas, TX

When I first got it I tested it, I had test and call. The rep was okay.

9 years ago

star star_border star_border star_border star_border

THOMAS KOEHRING Missoula, MT

Buyer beware!!! Read the terms and conditions closely. If a loved one passes away don't throw away the hardware because Bay Alarm Medical will be looking to collect $299.

5 years ago

Reply from Medical Guardian

Hello Thomas, It seems that this review is for Bay Alarm Medical. Medical Guardian is not affiliated with Bay Medical Alarm. Thank you!

Apr. 9th, 2021

star star star star star

Jeff Carroll Stockton, CA

customer care rep Tate T. was really great. I give him 5 stars.

5 years ago

star star_border star_border star_border star_border

Kathryn Whitcomb Abilene, TX

When returning equipment, this company holds your refund for 30 days! This is terrible for seniors. Will never use them again if needed in the future!

5 years ago

Reply from Medical Guardian

Greetings and thank you so much for your review. We are sorry that you found your service to be less than satisfactory. When it comes to our cancellation policy it can take up to 30 days for you to receive a prorated credit for your unused months of service, but it is entirely possibly to receive your refund sooner than that. This is based on how quickly we receive your product back (when applicable), and how quickly your financial institution processes your refund. If you have any other comments or concerns then please let us know, and thank you again for your review. Have a great day!

Feb. 16th, 2021

star star star star star

Lois Canter

Rated the best. Customer service was a pleasure to deal with

6 years ago

star star star star star

Sloan Phoenix, AZ

Great and reliable I feel the product orders will be of value to our mom

6 years ago

star star star star star

Laura Thomas Bellport, NY

Leon, the rep that helped me place my order, was absolutely fabulous

6 years ago

star star star star star

Greg DeRoeck Parker, CO

It seemed to be very highly rated on multiple web sites. Sherry was very good!

6 years ago

star star star star star

Jane Brown Fremont, NE

It was rated high on web site. Customer service was excellent.

6 years ago

star star star star star_border

Linda Neis Columbia, SC

Very polite, patient and informative. I would recommend them to friends and family

6 years ago

star star star star star

Steve Salem, UT

Because they were ranked number 1. Customer service was great

6 years ago

star star star star star

Kristi Westrem

They were most professional without being pushy. Excellent so far

6 years ago

star star star star star

Sandra Jefferson

My dad took a really bad fall!!! And Sherry was great to me!!!

6 years ago

star star star star star

JoAnn Anderson

Very good service, the salesman was very knowledgeable and thoughtful.

6 years ago

star star star star star

Paula alvarez Sainte Genevieve, MO

I chose based on a search for independent reviews. Customer service: AWESOME!!

6 years ago

star star star star star

Linda Locket Hopewell, VA

I chose this company based on reviews. Customer service was excellent.

6 years ago

star star star star star

Gail Melbourne, FL

Highly rated and reasonably priced. Good customer service for ordering.

6 years ago

star star star star star

Glenda Sitka, AK

Fantastic customer service extremely helpful and knowledgeable

6 years ago