Name: Medical Guardian
Rating: 4.5

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Lou

you thought of everything that I could possibly need in case of problem.

8 years ago

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CharlottePatterson

I wish I had gotten a necklace instead of 2 bracelets. The bracelets are bulky and uncomfortable.

8 years ago

Reply from Medical Guardian

Charlotte, thank you for reaching out. We will be reaching out shortly to resolve this situation for you!

Feb. 20th, 2018

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PatriciaMesser

Have had no problem. Always received timely answers to questions.

8 years ago

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Renee White, GA

Easy to get up and running. Customer service was excellent.

8 years ago

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Phyllis Baldwin, NY

Customer service reps (salesperson also) are professional, pleasant and helpful

8 years ago

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Paula Warsaw, IN

They were very efficient and helpful in explaining their products.

8 years ago

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Elaine Auburn, WA

I appreciated the excellent customer service and the Simplicity of the device

8 years ago

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Steve Pharr, TX

Good service, excellent range to the base station and quality product.

8 years ago

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Lori Casey / Ruth Fromm Lima, OH

It took me 30 min. On hold befor I got anybody to help with customer service I SURE HOPE THAT IF MY MOM HAS AN EMERGENCY IT WON'T TAKE THAT LONG.....

8 years ago

Reply from Medical Guardian

Lori, thank you for reaching out. We apologize for the difficulty you experienced when reaching out to our Customer Care team recently. We have been experiencing high call volume as of late. Rest assured that in an actual emergency, we prioritize answering speed. Our highly trained emergency response operators work out of multiple locations to ensure that we are on the line as quick as possible in an emergency situation 24/7. Feel free to reach back out, you can even reply to this message, if you have any additional questions about the emergency response process.

Jan. 24th, 2018

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J Bishop Henderson, KY

Very responsive - extremely courteous and friendly employees

8 years ago

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CAE Indianapolis, IN

It took almost an hour to activate ---- Sometimes it disconnects from the wi-fi and is not active for a period of time.

8 years ago

Reply from Medical Guardian

Cae, thank you for reaching out. We would like to look into your technical issues to see if we can help resolve the issues you are experiencing. Would you mind helping us locate your account? So we can better research your particular situation, would you be willing to help us locate your account? If you wouldn't mind sharing some information via the email address , this could help us locate your account. Any information you share in your won't be posted to . If you could provide your account number (on the Service Agreement we sent with your unit), or full name and any other identifying information (i.e. address or phone number), we can look into your case more thoroughly. Thanks again for reaching out and we hope you have a lovely day!

Jan. 15th, 2018

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Peg MacMunn

most knowledgeable customer service group I've ever worked with.

9 years ago

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Georgia Ouellette Ocala, FL

Pleased with all. I would recommend this company and product to everyone

9 years ago

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Harriet Hartl Del Mar, CA

Everything has been good so far. We haven't had any problems at all. I would give it a 9 out of 10.

10 years ago

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Cheryl solow Naples, FL

It was easy and the man was very helpful answering all my questions

10 years ago

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rchoyce Pinellas Park, FL

your folks made it easy and simple to install the device, I appreciate that!

10 years ago

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Cindy Kracus Flohre Dayton, OH

Cindy Kracus Flohre Sales people didn't explain in depth should have been given contract first before purchase. Will probably return it for a refund

10 years ago

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Jerry D Bidle Valrico, FL

Everyone was kind and patient with me and answered all questions to my satisfaction

10 years ago

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Eileen Myrtetus West Grove, PA

Customer service and delivery was punctual and very supportive

10 years ago

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Joseph Martin Flemington, NJ

Setup was quick and easy and the staff were very helpful and polite.

10 years ago

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Judith Markgren Rice Lake, WI

Thank for listening to me and reminding me what I ordered your product in the first place.

10 years ago

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Patricia hess Appleton, WI

My order arrived in 4 days, directions were very Precise and easy to do.

10 years ago

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Sharon Mckee Findlay, OH

Love this medical alert and 100% confident it will be there if ever needed.

10 years ago

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Carl Maron Roseville, MI

During the test I could not understand the person on the other end. I ware hearing aids and my hearing is very poor. If this does not improve I will have to cancel.

10 years ago

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Joel Twardokus Ankeny, IA

Everyone was very helpful & mirrored back to me everything we talked about!

10 years ago

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wanda w moser Brevard, NC

I was able to connect the equipment OK. There is a lot of static which I expect to be cleared up when I have time to call for help.

11 years ago

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Evelyn Berkey Englewood, CO

Great help in understanding the program and good follow-up and helping us get the right product.

11 years ago

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beatrix brownfield San Diego, CA

Representative courteous, informed, helpful -- excellent customer service

11 years ago

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belen Tampa, FL

attentive, polite, all my questions were answered to satisfaction.

11 years ago

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Linda Gloversville, NY

I am very excited and have several people who want information for themselves.

11 years ago

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Martha Douglas Gunnison, CO

Friendly and excellent service...I am very impressed with Seth and your company

11 years ago

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Linda Meyer Plainfield, IL

I have absolutely no complaints and am completely satisfied.

11 years ago

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Katrine Kurylowich Fairborn, OH

All my questions were answered nicely and the sales person was very polite and helpful. I have no complaints so far.

11 years ago

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Irma joyce Chapin, SC

Good experience,. Rep. Most pleasant to talk to. Answered questions efficiently

11 years ago

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Charles Speece Republic, MO

The representative was very helpful in explaining the system and how to set it up as well as what to expect.

11 years ago

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Rose Fort Lauderdale, FL

So far so good, I was well informed over the pone, and I am now waiting for my equipment to arrive.

11 years ago

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tom shaw The Colony, TX

A very smooth transaction. Glad to be with such a well oiled organization.

11 years ago

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Jane Chase Austin, TX

The "bracelet' is very big for me but I can take it with me. The Terms & Conditions are not simple.

11 years ago

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Graciela Pelaez Charlottesville, VA

I ordered the unit "second day air" and it is being sent by regular mail. Called back to complain but was told there was nothing that could be done but was given an apology.

11 years ago

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Diane Washington, DC

Excellent service, clear instructions! Very personable people!

11 years ago

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Sandra Walden Owings, MD

Very professional and helpful. Questions were answered quickly. Would recommend to friends.

11 years ago

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Norbert Wheeler Estero, FL

Salesperson "Michael" was very knowledgeable and helpful. It was a pleasure working with him.

11 years ago

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Royce Ary TX

Sales experience was great, now I'll see how the actual product is when it comes in the mail

11 years ago

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Dean Smith Ann Arbor, MI

Very satisfying conversation with the sales person. All questions seemed to be answered and clear.

11 years ago

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Jennifer Brown Brooklyn, NY

Beautiful experience I know i made the right the right decision

11 years ago

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David Kaminski IL

The purchase process is simple, this makes my 3rd unit purchased.,. Best. Davif

11 years ago

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Gerald Mann Alexandria, VA

Fine service, except for billing problem on their end, which caused both of my cards to be rejected.

11 years ago

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David Catlin Rochester, NY

The sales rep was helpful and knowledgable. He answered all my questions fully and effectively.

11 years ago

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Rosalie Sottile Buffalo, NY

I was very pleased with my transaction with Tracy. Waiting for my supplies to come. Rosalie

11 years ago

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Mary Anne Milwaukee, WI

The representative was well versed. I have yet to begin service so can't comment further.

11 years ago