Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Dennis

Hard to contact by phone to set up account online.

8 years ago

Reply from Medical Guardian

Dennis, thanks for the feedback. We would like to look a bit further into your experience with setting up your unit and account online as you mentioned here. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will reach out for additional specifics. Thanks again and we hope you have a great day!

Jul. 24th, 2018

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Suelynn Thomas Gary, IN

You guys are not understanding at all. you guys take too long to get help.

8 years ago

Reply from Medical Guardian

Hi Suelynn, we apologize we caused you any inconvenience. Are you able to provide us with your contact information so one of our Customer Care managers can reach out to fix any of the issues you may be having? We hope we can help and be of assistance to you in the future. Thank you, and have a great rest of your day.

Jul. 11th, 2018

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Verified Customer

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Chris

Garbage product. Broke after a month. Just keep getting the runaround

8 years ago

Reply from Medical Guardian

Chris, thanks for reaching out. We are sorry that your device did not function as it should, but we stand behind our products and would like to see if we can fix things for you. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will be in touch. Thanks again for the feedback and we hope you have a lovely day!

Jul. 3rd, 2018

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Verified Customer

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Dick

Response time is too long. The speaker is not loud enough.

8 years ago

Reply from Medical Guardian

Dick, thank you for the review. Typical response times for a button press are under 60 seconds under normal circumstances for all of our devices and volume is adjustable on some of them. We would like to look into your particular situation but would need to identify your device to see what we can do to help out. Would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we can look into your case more thoroughly. Thanks again for reaching out and we hope you have a lovely day!

Apr. 27th, 2018

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Barbara

I am looking for an company with lower rates

8 years ago

Reply from Medical Guardian

Barbara, we would like to see if there is anything we can do to help you out here. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we can look into your case more thoroughly. Thanks again for reaching out and we hope you have a lovely day!

Apr. 18th, 2018

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dennis New Haven, IN

too expensive, will be checking other options

8 years ago

Reply from Medical Guardian

Dennis, thank you for reaching out. If you would like, we can have a member of our Cancellation department reach out. Simply reply to this message with the full name of the user, their phone number and address. Any information provided will not be posted publicly. Have a great evening!

Mar. 22nd, 2018

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Verified Customer

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James A. Megee Millsboro, DE

Never needed, wast of money. Can I return to you for a refund?

8 years ago

Reply from Medical Guardian

James, we will have a member of our Cancellation department reach out to discuss returning your unit. Thank you for reaching out and have a great evening!

Mar. 12th, 2018

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Verified Customer

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Anonymous Chandler, AZ

They sell personal information and are not responsive to customer complaints.

8 years ago

Reply from Medical Guardian

Thank you for the review. We apologize for the frustrating experience you've had with us. We would like to see if we can help resolve your concerns. Would you be willing to have us reach out and discuss your situation more fully? We would just need a bit of additional information to locate your account. Any information you share in your response won't be posted to . It will only be shared directly with Medical Guardian. If you could provide us with the full name of the user and any other identifying information (i.e. address or phone number), we will see what we can do to help. Thanks again for reaching out!

Mar. 6th, 2018

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Moses Brissett Miami, FL

The customer service and device are no good. It's not really working for me.

8 years ago

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Poor product and services Astoria, OR

Att cell service is poor can't get connection most of the time

9 years ago

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charles h. Columbus, IN

I rate them 4 because the signal bars low.

9 years ago

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none Smithfield, NC

would not pick up cell phone reception

9 years ago

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Sue Kaukauna, WI

Inconsistent contacts after cancelling asking to set up unit already returned.

9 years ago

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Terry L

It takes a very long time to answer when we have tested the system.

9 years ago

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Rita C

Chased the return label for over 2 months!

9 years ago

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Karan B

Too expensive and to cumbersome!

9 years ago

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Benson Cluff American Fork, UT

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3 years ago Edited February 14, 2023

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Becky

Excellent reputation and customer service was great!

5 years ago

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Kimberly Wheeler

There too ratings and customer service was great

5 years ago

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Donal Browning

Product met my needs and the price was competitive.

5 years ago

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Ginny Davis Richmond, VA

Online ratings. Customer service was excellent

6 years ago

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Valerie Roberts Southfield, MI

The price, the portability and GPS. The rep was wonderful.

6 years ago

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Lawrence Block Alexandria, VA

From brother who is a doctor. Service top notch.

6 years ago

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Lisa Lesosky San Angelo, TX

Value and service was superior. Sean rocked the process

6 years ago

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ALVIN Ott Forest Junction, WI

Great,Very knolegable sale person. Did a great job.

6 years ago

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Alina

Great prices- customer service was excellent

6 years ago

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Sara Pizano Pompano Beach, FL

Simple service and good customer service

6 years ago

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Robert N. Schouman Grand Haven, MI

Survey in internet. You were best. Cust. Service.real good, friendly.

6 years ago

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Stephanie Elk Grove, CA

Ratings on google. Bill who assisted me was fantastic

6 years ago

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Catherine Diermeier Greenville, WI

Excellent No issues at all and Rep was extremely helpful!!

6 years ago

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Staci Hoyle Tuscaloosa, AL

Ratings. Customer service was outstanding

6 years ago

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Denise Busse Arlington Heights, IL

Best rating and customer service has been great!!!! =

6 years ago

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Geralynn Lyons Bellvale, NY

They had the best rating. Customer Service was outstanding

6 years ago

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Keith S Cornell Middleboro, MA

all questions answered and explained, price competitive

7 years ago

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Deborah Landrum Whitney, TX

Dont know they will not contact me via email. I dont like to give out my cell number. Have contacted them 2 times but no response.

7 years ago

Reply from Medical Guardian

Thank you for the review! We are sorry you felt your experience was less than satisfactory. We take your feedback very seriously, and will be sure to review your experience. Thank you again for your review, and have a great day!

Aug. 7th, 2019

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Kurt Glenview, IL

I asked for an estimate over the phone and the guy refused so i told him I was not interested he kept calling me back and it pissed me off

7 years ago

Reply from Medical Guardian

Thank you for the review! We are sorry you felt your experience was less than satisfactory. We take your feedback very seriously, and will be sure to review your experience. Thank you again for your review, and have a great day!

Jun. 14th, 2019

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Janet Sims Mount Kisco, NY

As a daughter, I was not consulted on care, that if implemented, would have saved my mother's life. She died a few weeks later.

7 years ago

Reply from Medical Guardian

Janet, we are so sorry to hear about your loss. This must be a difficult time for you and your family. We would like to look further into what occurred here. If you could provide us with your mother's full name and the address we would have on file, as well as the best phone number to reach you, we will be in touch to discuss further.

May. 17th, 2019

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William Casey Pearl River, NY

Very helpful and professional sales contact!

7 years ago

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Giorgib Kennebunkport, ME

The quality of the product is inferior. Especially, the string used to attach neck rope to transponder. it fell apart..

7 years ago

Reply from Medical Guardian

Giorgib, thank you for the feedback. We are sorry that you have had a less than positive experience with one of our devices. We stand by our products and would like to help you out here. So we can better assist you, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will be in touch. Thanks again for reaching out!

Jan. 17th, 2019

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Charlie Colorado Springs, CO

Monthly fee is too expensive for average senior citizens surviving on fixed incomes.

7 years ago

Reply from Medical Guardian

Charlie, thank you for the review. We certainly understand that income may be tight. We offer products at varying price points to meet the needs of different budgets. We may be able to find a product that better meets your needs in this regard. Would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will be in touch to discuss additional options available to you. Have a great day!

Jan. 9th, 2019

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Richard P. Miglucci

Response time is excellent and personnel are knowledgeable

7 years ago

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John Kilgallon

Never had to use the product yet. So far customer service has been very good.

7 years ago

Reply from Medical Guardian

John, we're happy you haven't had to make use of our services as of yet. Thank you for the review!

Dec. 27th, 2018

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Joyce Noble

Takes some time to connect when contacting Medical Guardian for testing.

7 years ago

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Sylvester Calloway

We have used it twice sence and it has world great for us

7 years ago

Reply from Medical Guardian

Sylvester, we're happy to have been there when help was needed. Thanks for the review!

Dec. 27th, 2018

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Sandra Faye Dawkins

They are always there and they respond quickly.

7 years ago

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Sherry Knoxville, TN

Called me right away after Mom’s call for help.

7 years ago

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Lonnie Morris Evington, VA

Took 4 months to get a machine that worked. That’s 4 months that I didn’t have protection.

7 years ago

Reply from Medical Guardian

Lonnie, thank you for the review. We are sorry that it took so long to get things set up appropriately for you. We're happy that you're currently protected but would like to investigate why it took so long to get you to that point. Would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your address and phone number, we can look into your case more thoroughly. Have a great day!

Oct. 30th, 2018

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Jim Randall Fort Lauderdale, FL

I do not respect a company that uses spoof phone numbers. That is what your sales person did and was not very hospitable when I told of my feelings.

7 years ago

Reply from Medical Guardian

Jim, thank you for the review. We take your concerns seriously and would like to look into them further. Would you be willing to help us investigate this incident? Any information shared in your response will not be posted publicly. If you could provide us with the phone number you used to reach out to our team and the approximate date of your call, we can look into your case more thoroughly. Any information shared will not be posted publically and will only be used for the purpose of investigating and responding to your concerns. Thanks again for the feedback.

Oct. 29th, 2018

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Sandy Brookfield, CT

This is reliable. And that's what you want. Not "usually reliable", which isn't reliable at all. Bought this and have thoroughly tested my "anywhere" device with GPS and "cell coverage". I even works where my cell phones does. Communication is clear and hands free. This is not only suitable for people with medical conditions, it could protect you or call air for car accidents, assaults, when you feel physically threatened or when you need urgent help in any critical situation. This device makes me feel more secure and confident that I'll get quick help in any situation that requires it.

8 years ago

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Janet Kennedy Conway, AR

Registration rep. was patient and helpful I feel comfortable withthee system.

8 years ago