Name: Medical Guardian
Rating: 4.5

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Donna Cavalere Wilmington, NC

All customer service is located in the USA. And the knowledge and ratings

6 years ago

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Pat Meise Tucson, AZ

Excellent reviews online plus the reps I spoke with were thorough & caring.

6 years ago

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Vera E Courtney Hickory Valley, TN

I ordered the Medical Guardian on July 30th an as yet have not received it. Also the tracking number I was given is not working on FedeX tracking system.

7 years ago

Reply from Medical Guardian

Hello Vera, we're going to reach out to you as well to follow up. Thank you for your review!

Aug. 16th, 2019

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Michael Furmaan Niagara Falls, NY

I COULDN'T GET THROUGH TO ACTIVATE IT FOR 5 DAYS. I ALLMOST SENT IT BACK. MY LOCK BOOX DOES NOT WORK. HAVEN'T GOT THE NEWW ONE YET

7 years ago

Reply from Medical Guardian

Thank you for the review! We are sorry you felt your experience was less than satisfactory. We take your feedback very seriously, and will be sure to review your experience. We will send you a private message with account-specific details. Thank you again for your review, and have a great day!

Aug. 7th, 2019

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Christi G Lloveras Long Beach, CA

The operator was very sympathetic and I appreciate everything.

7 years ago

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Ron Mcbride Pacific, MO

Quick response and great service I know there is help near buy and q ui k

7 years ago

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Deborah Decker Spokane, WA

The woman I talked to was great very nice. I wish I could remember her name

7 years ago

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Don James

the people all have been very helpful,Ireally can not rate the unit yet it has not been put to the real test

7 years ago

Reply from Medical Guardian

Don, thank you for the review. We're happy that you haven't had to make use of our services as of yet. Have a great day!

May. 14th, 2019

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Ben Murillo Jr. Marana, AZ

Excellent service. All my concerns and questions were answered.

7 years ago

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Bette Las Vegas, NV

Everyone was very professional. All calls were answered promptly.

7 years ago

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Sandra RAE Port Hueneme, CA

I ordered my Medical Guardian one week ago and have not yet received it. Nor have I been notified that it has been shipped. My equipment has been prepaid for three months.

7 years ago

Reply from Medical Guardian

Sandra, thank you for your review. Looking at your account, it appears that your unit was received yesterday morning. We apologize for any confusion surrounding the shipment. We look forward to having you as a customer and hope we have resolved your concerns. If there are any outstanding issues, feel free to reply directly to this message. Any information shared in your response will not be posted publically.

Feb. 15th, 2019

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SJB Deltaville, VA

i have not used the service. i returned the Freedom Watch because it is too large and hunky for a lady's wrist.

7 years ago

Reply from Medical Guardian

Thank you for the review. We're sorry that our product did not meet your needs. We thank you for trying us out. We do offer a variety of products to meet the needs of our customers. If you ever decide that you want to hear more about other products that we offer, feel free to reply directly to this message with your interest. Any information shared in your response will not be posted publically. Thank again for your feedback!

Feb. 13th, 2019

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Eddie Douglasville, GA

Easy set up ,easy to order,very courteous,Thanks for all the help

7 years ago

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Karen Lamoureux Swanzey, NH

Requested a quote online. Was told I would get an email or call. Never got anything. Hardly likely to trust this company with my parent's emergencies.

7 years ago

Reply from Medical Guardian

Karen, thank you for reaching out. We're sorry that you didn't receive an email or call in regards to getting service for your parents. This may have been due to an error on our part. If you are still interested in discussing service options for your parents, please reply directly to this message with the best phone number for us to reach out to. Any information shared in your response will not be posted publically. Have a great day.

Jan. 10th, 2019

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Bob Williams Lehighton, PA

I am still waiting for a return shipping label that was to come with the correct model you were to send

7 years ago

Reply from Medical Guardian

Bob, thank you for reaching out. We would like to take a look at your account to look into the status of the label. So we can better research your particular situation, would you be willing to help us locate the account in questions? Any information shared in your response will not be posted publicly. If you could provide us with the device user's full name, address and phone number, we check on the status of the label. Have a great day!

Jan. 3rd, 2019

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diamondjay Evans City, PA

Great customer service and easy set up. Very happy with this unit.

7 years ago

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Mark Bassard

I just like their professionalism and customer service is the top.

7 years ago

Reply from Medical Guardian

Mark, thank you for the kind words! We're happy to be of service.

Dec. 27th, 2018

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Paul

Good system, easy to hook up, people are really helpful when questions are need answered

7 years ago

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ray pietras

service is good easy billing the time of delivery was what i expected

7 years ago

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Pat Stahli

Customer service is excellent and product is of good quality.

7 years ago

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Donald Buchanan

Excellent service, fast response by emergency, Equipment works as promised

7 years ago

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Jarrod A Selah, WA

Will not stop calling once i inquired. Very disappointing. Life alert was the same way. I am sure the product is good but the sales people ruin the experience.

7 years ago

Reply from Medical Guardian

Jarrod, thank you for reaching out. We're sorry that you received unwanted calls. We make every effort to honor the requests of people who don't want to receive any more calls. Your name may have been missed in error and apologize for that. If you can reply to this message with the phone number used to reach out to our team, we will ensure that your name is removed from our call lists. Any information shared in your response will not be posted publically. Thanks for reaching out and have a great day!

Dec. 20th, 2018

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Martha Turner Colorado Springs, CO

There where questions that were answered quickly. Very good

7 years ago

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Sue Hoffman San Francisco, CA

Device was not working (for how long i DON'T know) and they couldn't help because Tech Support was not in the office until tomorrow!!!! That's the end of them

8 years ago

Reply from Medical Guardian

Sue, thank you for the feedback. We are sorry that your device was not functioning as it should when you called in. Our technical support team is currently investigating your concerns and will be in touch shortly to attempt to resolve this issue with you. Have a great day!

Oct. 1st, 2018

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Keith Bennett Mesa, AZ

Very good experience. Answered all my questions professionally.

8 years ago

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Richard Beard Cape Coral, FL

Had a problem, they took caare right away. Nice people to deal with.

8 years ago

Reply from Medical Guardian

Richard, thank you for reaching out. We apologize for the lack of information on your new unit. We are looking into your concerns and a member of our Customer Care team will be reaching out shortly to discuss. Have a lovely day!

Jul. 24th, 2018

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Over stressed care giver Topeka, KS

I have no idea if they are good or not. Before I could compare plans and services they called me so many times and we're so pushy I decided to look at other companies.

8 years ago

Reply from Medical Guardian

Thank you for the feedback and we're sorry that your experience with our sales team was less than satisfactory. We would certainly like to look into your situation to see if there's anything we could have done better. Would you help us by providing us with the phone number you used to reach out to us? Any information shared in your response will not be posted publicly and will not be used to solicit you. It will only be used for the purposes of investigating your concerns. Thank you again for reaching out!

Jun. 27th, 2018

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Jim

I just wanted a price quote and I have had 3 phone calls and 1 text message asking me to make a purchase.

8 years ago

Reply from Medical Guardian

Jim, thank you for reaching out and we're sorry for the unwanted calls. We should be able to resolve this issue for you if you can provide us with the phone number in question. Simply reply to this message with your information. Any information provided will not be posted publicly and will only be used for the purpose of removing your information from our system. Have a great day!

Jun. 20th, 2018

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C.Isom

convenience and design, trustworthy and quality of this product.

8 years ago

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Paul Canton, NC

Easy to work with everyone -from purchase to activation of device

8 years ago

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Linda Indianapolis, IN

It met all my expectations. It gives me peace of mind that y mom will be ok

8 years ago

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Kathy Lawson Saint Augustine, FL

Device won't work. Been on phone a few times to rectify. Supposed to call back today. No call. I am very disappointed!!!

8 years ago

Reply from Medical Guardian

Kathy thank you for reaching out. We are sorry that you've had difficulty getting your device working properly and also if you had not heard back from our team about your concerns. We would like to look into your situation further and see if we can help you out. So we can better research your particular situation, would you be willing to help us locate the account in question? Any information shared in your response will not be posted publicly. If you could provide us with the full name of the device user, their address and phone number, we can look into your situation more thoroughly. Thanks again for reaching out and we hope you have a lovely day!

May. 18th, 2018

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Ana Morton Grove, IL

Thankfully I have not needed to use it. But I love the safe feeling and I liked the easy startup

8 years ago

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mf Des Moines, IA

Its was so easy to set up and the customer service was awesome

8 years ago

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Roselyn Allred Ruston, LA

My husband is disabled, and he feels much safer, when Im at work.

8 years ago

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not sure yeat Bentonville, AR

Just received it and setting up was easy. Contact was made. so far, so good

8 years ago

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John K Saint Paul, MN

People are good, my guardian seems to be working, reasonably priced as compared with others

8 years ago

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Dennis Newport, OR

takes to long to get a person on the system. I put my moniter on the charger and when I used it was dead.

8 years ago

Reply from Medical Guardian

Dennis, thank you for the review. Regarding response time for your unit, under typical circumstances, you should get a response from one of our highly trained operators in under 60 seconds. If that is not the case, we would like to troubleshoot your device. Regardless, it sounds as though you are having issues with either your battery or your charger, so we would like to see if we can look into your situation. Would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will reach out to troubleshoot. Thanks again for reaching out and we hope you have a lovely day!

Apr. 24th, 2018

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WorcestershireCat Dunn, NC

Excellent communication. Easy equipment setup. Fairly priced.

8 years ago

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Great so far... Buffalo, NY

Great service so far, just got it going today but customer service has been great.

8 years ago

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Holderman Idabel, OK

So far so good. I expect that the service after the sale will be the same

8 years ago

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Mary Lou Aberdeen, MD

The young man that talked with me was really helpful and was really concertned

8 years ago

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joan Beihl

Since,I only have this unit a few days,I cannot evaluate its worth,but I am happy to have it as my companion.

8 years ago

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Judy Downing Phoenix, AZ

Haven't received it yet, am waiting,but all reviews I read A OK

8 years ago

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Lon lacey Culpeper, VA

Quality product and excellent personnel re questions and registration.

8 years ago

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Mary Hutchinson, MN

Most everything was fine. I felt it was too easy to accidentally press the button.

8 years ago

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Mary Hamlin Bremerton, WA

So far its ok. Seems like they are slow to respond on the test calls & a static connection at first.

8 years ago

Reply from Medical Guardian

Hello Mary, we are sorry to hear about your Mobile Guardian connection issue. Under normal circumstances the response time after an alert takes 60 seconds or less. We will have one of our Customer Care Specialists reach out to you shortly to troubleshoot your static and connection issue. We appreciate your feedback.

Apr. 4th, 2018

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Jerry Rose Sherman Oaks, CA

The way that there customer service responded to my questions.

8 years ago

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David S.

Good followup however I never received the email explaimimg the devices offered nor costs. Yet I received a thank you email.

8 years ago

Reply from Medical Guardian

Hello David, we appreciate your feedback. We are working on improving our customer experience as we are growing. We would like to answer any questions you may have about the service you are receiving. If you would like we can have one of our Customer Care Specialists reach out to you or you can reply directly to this email. In order for us to assist you, please reply with your full user name, address, phone number, and any additional questions. Any information provided will not be posted publicly.

Mar. 27th, 2018

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Chase-Blakely Minneapolis, MN

So far everything is as promised and they are very professional!

8 years ago