Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Grace Schwaab

It gives my family a peace of mind to know that if I fall in the home I will have help on the way if I can't get to the phone

6 years ago

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Verified Customer

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sylvia maine

set up for me was easy. By mistake i hit a wrong button and there was a voice asking me if needed help. Quick reply indeed

6 years ago

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Verified Customer

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Sue Kirchner

They were helpful with questions. When we tested the Medical Guardian, they were quick to respond and I feel much better with Mom having it on her.

6 years ago

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Verified Customer

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Anonymous

My wife worries so I wear it. It is very good, we have tested it a couple of times and it has worked okay. We got answer with a few seconds.

6 years ago

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Verified Customer

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Michael

We tested the device and it came through loud and clear. I was impressed with questioner. It is equal to everything else.

6 years ago

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Verified Customer

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Nilia

Support is nice. We don’t have any problems with it, I bought it for my ninety one year old aunt who lives by herself.

6 years ago

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Verified Customer

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Anonymous

It's pretty neat. I wear it every day and I think it is pretty great. It has worked out really good. I am really happy I have it.

6 years ago

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Verified Customer

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Sarah

It is expensive for me since I don’t use that much but it does give me confidence and I appreciate that I can get somebody when I need them.

6 years ago

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Anonymous

It's compact. It’s easy to wear. It’s pretty on you neck, like a piece of jewelry. The price is a little high but it’s there for me.

6 years ago

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Verified Customer

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Jane Wolak

The gentleman who walked me through making the phone connection was patient and charming. He made an intimidating project less intimidating.

6 years ago

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Verified Customer

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Ray Walton son of user Bill Walton

Easy to set up but wait time to call customer support has taken two days to return my call. This was to resolve a charge discrepancy that had charged me twice for an add on to my system.

6 years ago

Reply from Medical Guardian

Hello, Ray. Thank you for your review. I'd like to get some more information from you to make sure your call is returned. We're going to send you a private message to collect some account-specific information so that we can investigate this for you. Thank you.

Oct. 6th, 2020

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Verified Customer

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Wyley Chapman

watch is so very comfortable and i feel safe having it as i am out in a very rual area and am glad they are looking after me

6 years ago

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Verified Customer

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Cathy

Makes me feel and it is convenient. I like that I can wear the button in the shower since it is water proof. The people are fast and courteous.

6 years ago

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Anna

The experience has been mixed. It seems to be working and all the sudden it stops because it needs to charge. There is no warning. Customer service is very promising and nice and professional.

6 years ago

Reply from Medical Guardian

Hello, Anna. Thank you for your review. We would love an opportunity to review the features of your device. We're going to send you a private message to collect some account-specific information so that we can investigate this for you. Thank you.

Oct. 6th, 2020

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Verified Customer

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N

Too heavy and too big and the magnetic clasp caught on something twice yesterday. I had to send the first one back because it wasn’t working properly. Customer service is pretty good.

6 years ago

Reply from Medical Guardian

Hello, N. Thank you for your review. We would like an opportunity to review the device features with you. We're going to send you a private message to collect some account-specific information so that we can investigate this for you. Thank you.

Oct. 6th, 2020

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Verified Customer

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Sandra

Everybody is courteous. They answer my questions. The response was immediate. I don’t like that it doesn’t tell you when to charge the device.

6 years ago

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Verified Customer

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Diane Tremblay for Philip Tremblay St Plantsville, CT

It is reassuring to know my husband will get help when I need to be out. So far, the calls to set up the system were handled professionally, courteously and detailed.

6 years ago

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Verified Customer

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Caroline Meiers Las Vegas, NV

Polite in response when accidentally activated my alert button- responding verbally within seconds of accidental activation.

6 years ago

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Verified Customer

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Suzarra Fort Wayne, IN

It is very heavy as a necklace. It is a lot thicker than the ones other people have. Also it is too bright at night. The people are very kind and respond pretty well.

6 years ago

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Verified Customer

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Connie Casper, WY

I like that I can take it with me wherever I go. They are very courteous and observant. They listen to what I have to say.

6 years ago

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Verified Customer

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Daniel Houston, TX

I would like to return some stuff I do not use but I do like the one you wear around your neck, though it does go off sometimes for no reason so they should make it harder to activate.

6 years ago

Reply from Medical Guardian

Hi, Daniel. Thank you your review. We are sorry that you have been having some unwanted false alarms. Please contact our Customer Care team at 800-313-1191 for assistance with this and returning other devices. Thank you.

Aug. 25th, 2020

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Verified Customer

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Judy New Market, TN

If I have and accident and fall again, all I have to do is press the button and I get someone right away. It is very good.

6 years ago

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Verified Customer

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Jayne Burkettsville, OH

I don’t like wearing it around my neck. It is heavy. I dropped it the other night and I was waiting for all hell to break loose but I guess I picked it up to quickly because nothing happened.

6 years ago

Reply from Medical Guardian

Hi, Jayne. Thank you for your review. We are sorry that you find the device too heavy to wear. Please contact our Customer Care team at 800-313-1191 to discuss other device options so you can find something that best works for you. Thank you.

Aug. 25th, 2020

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Verified Customer

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Anonymous Fairhaven, MA

So far what I have experience is good. It seems to be responsive. I have activated it a couple of times by mistake and so I know it is working.

6 years ago

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Verified Customer

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Anonymous Davison, MI

There have been a couple of times that I have activated it by mistake but I think it is pretty good and it does make me feel safe.

6 years ago

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Ira Greensburg, PA

I like everything about it except it did not work in my place in the mountains. I use it in my house. Everything about it is self explanatory. I had no problems at all with the charger or anything.

6 years ago

Reply from Medical Guardian

Hello Ira! Thank you so much for the feedback and we're glad you enjoy the safety and service of our product. Please give us a call at 1-800-313-1191 if you're interested in finding a product to use in your place in the mountains! Otherwise, we are happy to keep you protected and thank you so much for choosing Medical Guardian. Have a great day!

Aug. 20th, 2020

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Verified Customer

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Renee Annapolis, MD

Easy to put in and I like that I can carry it with me and wear it. It contacts good people quickly. You don’t have to wait, they’re right there.

6 years ago

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Verified Customer

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Donna Summerville, SC

It serves me well. I test it regularly. I had a question so I went to the phone and called somebody and they were very helpful.

6 years ago

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Verified Customer

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Judy Sioux City, IA

I’ve been satisfied with the replied. I feel like it is dependable. They answer right away and ask if everything is okay.

6 years ago

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Verified Customer

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Anthony Stockton, CA

Everything is fine with it. It is easy to set up. It is easy to use. I like it. It works fine. They were polite and helpful.

6 years ago

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Verified Customer

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Tom Redwood City, CA

Medical Guardian is excellent. I like the security it provides and the confident it gives me in the morning. It is also satisfactory when I test it.

6 years ago

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Anna Lacy Mary Cuzzocrea Phoenix, AZ

Have only had to call once but they were able to check my sisters location for me. Very reassuring and very nice customer service!

6 years ago

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Verified Customer

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Anonymous Bel Air, MD

Everything has been good. They’re very good when you something is wrong with you. I’ve never had any difficulty with them.

6 years ago

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Verified Customer

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Norma Belton, MO

I like except for the fact that it flashed every five seconds so I have to wear it inside my clothes or else I go crazy.

6 years ago

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Verified Customer

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Anonymous Levittown, PA

Since you put it around your neck, you can keep it concealed and it is not out for everybody to see. Customer support didn’t help much with the wrist band.

6 years ago

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Verified Customer

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Doris Reading, PA

Very convenient. I put it on in the morning and wear it around my neck and take it off and night. I tested it and they answered it right away.

6 years ago

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Anonymous Waunakee, WI

It works well and provides me with some security. It works just fine. The person that responded was very professional and friendly.

6 years ago

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Anonymous Roanoke, VA

I think medical guardian is simple to use. I am pleased with it. I like the fact that it frees you to live alone and to have freedom.

6 years ago

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Verified Customer

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Mary Tallahassee, FL

Their device is very convenient and very comfortable. It doesn’t get in the way. It is easy to take off and put on. I like the magnetic clip.

6 years ago

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Verified Customer

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Anonymous Madison, WI

Everybody is very easy to work with. They are friendly and polite and the rules are followed. The device is easy and functional. It is sensitive but they answered quickly.

6 years ago

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Verified Customer

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T Ormond Beach, FL

The device is hard to get used to around my neck and I have to be careful with the wrist watch because sometimes I hit my arm and the alarm goes off. They call back really fast and it seems to be a good company.

6 years ago

Reply from Medical Guardian

Hi, Terry. Thank you for your review. We are sorry about the false alarms you have experienced with your current device. Our Customer Care team can discuss this with you and what options are available to meet your needs. They can be reached at 800-313-1191. Thank you.

Aug. 5th, 2020

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Sandra Shalimar, FL

I wear it everyday and take my little thing with me everywhere I go. It is easy to use and is made well. I have been impressed with them.

6 years ago

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Brinda Aumsville, OR

It goes off when you barely touch it and the string keeps coming off, I had to super glue together so it doesn’t fall off. If it goes off, it does go right to them and works well.

6 years ago

Reply from Medical Guardian

Hi, Brinda. Thank you for your review. We are sorry that the current neck cord is coming off. We are happy to send a replacement neck cord to you at no cost. Please contact Customer Care at 800-313-1191, and one of our agents will be happy to assist you. Thank you.

Aug. 5th, 2020

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Verified Customer

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Anonymous Cape May, NJ

I like it very much because it is waterproof so I can wear it in the shower. I’ve tested it 3 tmes and everything has gone fine.

6 years ago

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Verified Customer

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Phyllis Manistee, MI

From what I can gather, they are pretty good. I wouldn’t live without it. No matter where I am, it protects me. I recommend it to anybody.

6 years ago

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Linda Hubbard Nashua, NH

I accidentally rang button while figuring out how to use it and immediately was talking with an operator who was very nice and attentive.

6 years ago

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Chuck Duford Racine, WI

We are happy that what we were told we were getting is what we got. The piece of mind we have because our dad has Medical Guardian is priceless.

6 years ago

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Doris S

I have compliments on my necklace people do not realize it is an emergency alert. All the customer service people are nice and helpful!

6 years ago

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Mike Remmel

The sales representative was very accommodating, friendly and made it even easier to choose their product which sells itself.

6 years ago

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Betty

It's convenient and it looks good. People think it is jewelry. I like that I can take a shower with it. I think it is very good.

6 years ago