Name: SmileDirectClub
Rating: 4.2

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Jackie S Macomb, MI

I like the easy and speedy process of SmileDirectClub. Everything has gone much quicker than I expected to receive my aligners.

4 years ago

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Alexis Lopez FL

Shout out Sasely! She was super sweet and made me feel comfortable throughout the whole process. She knows what she’s talking about!! Periodddd.

5 years ago Edited November 3, 2021

Reply from SmileDirectClub

Alexis, we're proud of our team – thank you so much for the shout-out!

Oct. 8th, 2021

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Ninety Expert Tallahassee, FL

I have been using smile direct club for a few weeks and I have to say that it does work wonders! It is extremely easy to use!

5 years ago Edited September 14, 2021

Reply from SmileDirectClub

Happy to hear it!

Oct. 30th, 2020

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Tracy Hill Draper, UT

I thought my invisible braces were pretty expensive from this brand but I am happy with my results so I think it was worth it. They were very helpful.

7 years ago

Reply from SmileDirectClub

Hey Tracy. Thanks for the feedback. We try our best to be as competitive as possible, as we are 60% less the price of other teeth straightening options. Please let us know if we can do anything to assist by reaching out at (800) 688-4010.

Jul. 8th, 2019

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Verified Customer

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Matt Waconia, MN

Alingers needed trimming to prevent digging into gums

5 years ago

Reply from SmileDirectClub

Hi Matt. Thanks for taking the time to leave a review. We're concerned to hear about your experience. If you have any issues, feel free to send us an email at reviews@smiledirectclub.com so that we can assist further.

May. 4th, 2021

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Verified Customer

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Hanieh Tasalloti

It doesn't help to straighten your teeth 100%. It only helps 70%.

5 years ago

Reply from SmileDirectClub

Hi Hanieh, thank you for taking the time to leave a review! Please give us a call, and we'd be happy to assist further.

Mar. 4th, 2021

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Verified Customer

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Margo Union, NJ

It was a smooth process with a lot of customer support.

5 years ago

Reply from SmileDirectClub

Hey, thanks for sharing. This is totally the experience we want you to have. We cant wait to see the results.

Mar. 2nd, 2021

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Verified Customer

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Travis Miller Philippi, WV

Great service, good results, fair price.

5 years ago

Reply from SmileDirectClub

Thanks a million, Travis!

Feb. 22nd, 2021

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Verified Customer

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Gary Merz Oceanport, NJ

It was a very smooth process from start to finish

5 years ago

Reply from SmileDirectClub

Hi Gary, we appreciate you taking the time to leave us this feedback.

Feb. 22nd, 2021

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Verified Customer

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Jose Romero Sarasota, FL

I‚Äôm not seeing any improvement, I‚Äôm actually seeing my teeth shift in weird ways

5 years ago

Reply from SmileDirectClub

I am truly sorry to hear about your experience during your treatment plan, this is certainly not the experience we want you to have. Please contact us at reviews@smiledirectclub.com so we can continue assisting you to get the smile you deserve, looking forward to hearing from you soon.

Feb. 10th, 2021

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Verified Customer

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Sandra L Wallach Malibu, CA

Easy access, efficient evaluators, 3 value.

5 years ago

Reply from SmileDirectClub

This is exactly what we're here for, Sandra! Thank you so much.

Feb. 3rd, 2021

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Verified Customer

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Brenda nigh Kearney, MO

TERRIBLE customer service. Frustrating due to lack of direct phone contact to billing, cancellation departments!

5 years ago

Reply from SmileDirectClub

Hello Brenda, thank you for taking the time to leave us this feedback. We are sorry to hear about your experience with contacting our Customer Care Team. We apologize for any frustration, as this is definitely not how we want our customers to feel when trying to express concerns. We would like to learn more about your experience. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Jan. 26th, 2021

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Verified Customer

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marie a jamesi Honolulu, HI

I don't have to go visit appointment every month.

5 years ago

Reply from SmileDirectClub

Hello Marie, we love providing a convenient option for our customers. Thanks for taking the time to leave us a review.

Jan. 20th, 2021

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Verified Customer

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Vincent Settecasi Hallandale, FL

Senseless pricing, same price for someone with very slight correction as someone who needs over a year of corrections

5 years ago

Reply from SmileDirectClub

Hello Vincent, thank you for reaching out to us with your concerns. We are sorry to hear about your concerns with the pricing of the aligners. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Jan. 20th, 2021

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Verified Customer

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Christopher J Kaercher

still awaiting my wife's aligners (have heard nothing from S.D.)

5 years ago Edited September 14, 2021

Reply from SmileDirectClub

Christopher, thank you so much for the positive review!

Jan. 20th, 2021

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Verified Customer

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katherine turner Lake Grove, NY

Product is as stated. Works great. Beautiful packaging.

5 years ago

Reply from SmileDirectClub

Hello Katherine, your wonderful feedback and rating mean a lot to us.

Jan. 20th, 2021

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Kristian F Krempel Tampa, FL

I was very disappointed in the visit and hardcore sales tactics- I never received the promised items for coming in

5 years ago

Reply from SmileDirectClub

Hello Kristian, thank you for taking the time to leave us this review. We are conconcerned to here about your experience thus far. We would like to learn more about your concerns. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Jan. 20th, 2021

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Verified Customer

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Larissa HERNANDEZ Concord, CA

Good quality, still waiting for the result

5 years ago

Reply from SmileDirectClub

Larissa, we are so happy to read such a great review about SmileDirectClub!

Jan. 20th, 2021

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Verified Customer

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Curtis Neal Thetford

You guys pretty much leave customers out to dry for insurance coverage.

5 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hello Curtis, thank you for taking the time to leave us this feedback. We are sorry to hear about your experience with our Customer Care Team. This is definitely not the experience we want our customers to have. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Jan. 20th, 2021

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Verified Customer

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Nicole Lawrence

Agreement with me was not honored, like the sales representative told me.

5 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hello Nicole, thank you for taking the time to leave us this feedback. We always want to promptly address any concerns that arise. Please reach out to me with an email at reviews@smiledirectclub.com. Kindest Regards, Toni

Jan. 19th, 2021

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Verified Customer

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Tamieka Gray

Friendly and helpful staff in person and over the phone.

5 years ago Edited September 14, 2021

Reply from SmileDirectClub

Happy to hear this, Tamieka! We appreciate that you took the time to share some kind words.

Jan. 12th, 2021

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Verified Customer

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Cynthia

Sometimes I had painful with my dental splint

5 years ago

Reply from SmileDirectClub

Thank you for the review, Cynthia. Some discomfort can be expected during any teeth straightening treatment, but our Customer care and Dental teams are always available to help answer any questions or concerns. Feel free to give us a call at (800)-848-7566 if we can help with anything at all. Best, Madison

Nov. 3rd, 2020

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Verified Customer

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Marie Fortin-Deschenes

because you are very professional and attentive

6 years ago

Reply from SmileDirectClub

Marie, we're delighted to see this!

Oct. 27th, 2020

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Verified Customer

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Chloe

Great marketing and packaging, easy to use

6 years ago

Reply from SmileDirectClub

Chloe, we really appreciate your feedback!

Oct. 27th, 2020

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Verified Customer

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Lisa

I see no progress in smile the retainer doesn't fit according to what you describe

6 years ago

Reply from SmileDirectClub

Hi Lisa, we really appreciate you taking the time to leave this review. I am very sorry to hear that your retainer is not fitting properly. We want to make sure we provide you with a retainer that fits. Please reach out to me with an email at reviews@smiledirectclub.com. Kindest Regards, Toni

Oct. 19th, 2020

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Verified Customer

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Arlana Hutchinson

So far it's been a good experience. Love the reminders.

6 years ago

Reply from SmileDirectClub

Arlana, thank you so much for sharing.

Oct. 20th, 2020

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Verified Customer

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Ken

My teeth are straighter but now I have gaps and my tooth is still loose.

6 years ago

Reply from SmileDirectClub

Hello Ken, thank you for taking the time to leave us this review. I am sorry to hear that you are not 100% satisfied with your smile. We strive to ensure that our customers achieve the smile they deserve. We would love to assist further. Please reach out to me directly at reviews@smiledirectclub.com. Best, Toni

Sep. 23rd, 2020

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Verified Customer

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Harold Zimmer

Great customer service and great products.

6 years ago

Reply from SmileDirectClub

Harold, thank you for the high star rating!

Sep. 23rd, 2020

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Verified Customer

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J

Smooth and easy way to straighter teeth.

6 years ago

Reply from SmileDirectClub

J, we really appreciate your feedback!

Sep. 22nd, 2020

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Verified Customer

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Nana Afari-Gyan Greensboro, NC

Smooth process and feedback to questions asked.

6 years ago

Reply from SmileDirectClub

Thank you so much for the review, Nana!

Sep. 9th, 2020

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Verified Customer

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Joni Sherwood Castle Rock, CO

Exactly as promised! Easy. So affordable!

6 years ago

Reply from SmileDirectClub

Thanks a million, Joni!

Sep. 9th, 2020

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Verified Customer

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Lynne Harding Okatie, SC

Aligners are a poor fit, wearing raw spots into gums and cheeks

6 years ago

Reply from SmileDirectClub

Hello Lynne, thank you for leaving us this review. We are concerned to hear that the aligners are causing you some discomfort. You can smooth them out by taking an emery board and filing them in one direction to the ideal comfort. If filing the aligners is not helpful, your aligner may need some additional modification to help provide a better fit. If these suggestions do not help resolve the fit concern, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Aug. 25th, 2020

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Verified Customer

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Lisa Searer Silverdale, WA

Results good- not great and I have a gap on bottom row that wasn't there before

6 years ago

Reply from SmileDirectClub

Hello Lisa, thank you for taking the time to leave us this feedback. I am sorry to hear that you are not fully satisfied with your smile yet. We absolutely want to get you the smile you deserve. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Aug. 4th, 2020

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Verified Customer

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Maria Barajas Kerman, CA

My teeth did not give me the results SmileDirectClub demonstrated to me!

6 years ago

Reply from SmileDirectClub

Hello Maria, thank you for the feedback. We are concerned to hear that you are not 100% satisfied with your end results. Most of our customers are eligible for a re-evaluation in order to achieve the smile they deserve. I would like to assist further and learn more about your experience. Please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Aug. 4th, 2020

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Verified Customer

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Andreas Gurnee, IL

Economical solution for straightening your teeth

6 years ago

Reply from SmileDirectClub

This is what we're here for, Andreas!

Aug. 3rd, 2020

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Verified Customer

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Bobbi Green Las Vegas, NV

Bottom teeth still crooked and ended up with two loose teeth from wearing them!

6 years ago

Reply from SmileDirectClub

Hello Bobbi, thank you for the feedback. I am sorry to hear that you are not fully satisfied with your smile yet, and that the aligners caused some of your teeth to become loose. We absolutely want to get you the smile you deserve. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Aug. 4th, 2020

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Verified Customer

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Elizabeth Martin Carmel, IN

Easy, fast & inexpensive compared to most plans

6 years ago

Reply from SmileDirectClub

Thank you so much for the review, Elizabeth!

Aug. 3rd, 2020

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Verified Customer

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Jane Golden Occidental, CA

Good results but not easily available assistance.

6 years ago

Reply from SmileDirectClub

Hello Jane, thank you for the feedback. It's always our goal to provide helpful and effective service to all our customers, and we are sorry to hear that you did not receive this kind of assistance. I would love to learn more about your experience. Please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Aug. 4th, 2020

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Verified Customer

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Janelle Kirchner Somerset, WI

We were pleased beyond our expectations until we had a problem. Now we can't get the appropriate help.

6 years ago

Reply from SmileDirectClub

Hello Janelle, thank you for taking the time to leave us this feedback. We are sorry to hear that you have not had the best experience thus far. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Aug. 4th, 2020

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Verified Customer

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Kathy Fotterall

I has been good. On time. All questions answered.

6 years ago

Reply from SmileDirectClub

Kathy, thank you so much for sharing.

Jul. 28th, 2020

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Verified Customer

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Jeanette Jackson-Prince

Quick to respond to questions and complaints

6 years ago

Reply from SmileDirectClub

Jeanette, we really appreciate your feedback!

Jul. 28th, 2020

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Verified Customer

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Kayle Perkins

My smile didn't change that much and my bite is worse than when I started.

6 years ago

Reply from SmileDirectClub

Hello Kayle, thank you for the feedback. We are concerned to hear that you did not achieve your smile goal. We strive for 100% satisfaction and absolutely want to give you the smile you deserve. I would like to learn more about your experience. Please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Jul. 25th, 2020

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Verified Customer

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Lynn Youngblood

My smile did not turn out like the pictures that they showed me. They have been unresponsive to my inquiries.

6 years ago

Reply from SmileDirectClub

Hello Lynn, thank you for taking the time to leave us this feedback. We are sorry to hear that you are not 100% satisfied with your smile. Most of our customers are eligible for a re-evaluation. I would like to learn more about your experience. Please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Jul. 25th, 2020

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Verified Customer

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Shauntal C.

Nice and easy consultation along with accurate scanning.

6 years ago

Reply from SmileDirectClub

Hello Shauntal, thank you so much for sharing.

Jul. 21st, 2020

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Verified Customer

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Dawn Adams

I was not told the she would have to replace her container every 6 months.

6 years ago

Reply from SmileDirectClub

Hello Dawn, thank you for your feedback. The Retainers are made of a thicker plastic than your aligners, but just like your aligners they will wear over time. It is advised to replace your Retainers every 6 months to ensure that they retain your smile. Best, Fiona

Jul. 21st, 2020

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Verified Customer

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W Petroski

I am on my last aligner and the gap in my front teeth is still there.

6 years ago

Reply from SmileDirectClub

Hello, thank you for taking the time to leave us with this feedback. I am sorry to hear that you are not fully satisfied with your smile yet. We absolutely want to get you the smile you deserve. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Jul. 21st, 2020

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Verified Customer

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Mark Anibal

Not completely satisfied with response levels for continued service

6 years ago

Reply from SmileDirectClub

Hello Mark, thank you for taking the time to leave us with this feedback. I am very sorry to hear you have not had the best experience thus far. This is definitely not what we want for our customers and I certainly hope we can turn things around for you. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Jul. 21st, 2020

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Verified Customer

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Evelyn

They work partially. Closed some spaces but not the biggest one.

6 years ago

Reply from SmileDirectClub

Hello Evelyn, thank you for taking the time to leave us with this feedback. I am sorry to hear that you are not fully satisfied with your smile yet. We absolutely want to get you the smile you deserve. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Jul. 21st, 2020

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Verified Customer

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Dasia

Really smooth and quick process from beginning to end

6 years ago

Reply from SmileDirectClub

Dasia, thank you so much for your high rating!

Jul. 22nd, 2020

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Verified Customer

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Nicole

Needed a reevaluation as one tooth was still not straight

6 years ago

Reply from SmileDirectClub

Hello Nicole, I am glad to hear we were able to assist you through the re-evaluation and give you the smile you deserve.

Jul. 21st, 2020