Name: SmileDirectClub
Rating: 4.2

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K Lacasse Milpitas, CA

I have made 3 calls to Smile direct since my visit. Each time I was to receive a call back on insurance coverage. Each time I called I was told I would have a call back within 24-48 hours. I have had nothing except more emails to order more merchandise. I hope this is not the regular customer service.

5 years ago

Reply from SmileDirectClub

Hi K. Thanks for taking the time to leave a review. We're concerned to hear about your experience. If you have any issues, feel free to send us an email at reviews@smiledirectclub.com so that we can assist further.

Jul. 21st, 2021

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Malka Swenson Passaic, NJ

A wonderful lady took my scans at the Newark NJ location. I was not at the Harlem/Manhattan location

5 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hi Malka, we appreciate you taking the time to leave us this feedback.

Jul. 20th, 2021

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JoAnne Buffalo, NY

I have not purchased yet, but Smile Direct has Outstanding Fantastic Attitudes. Stephanie made my day :)

5 years ago

Reply from SmileDirectClub

JoAnne, we are so happy to read such a great review about SmileDirectClub!

Jul. 19th, 2021

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Juliana Cruz Syracuse, NY

They are very affective but made my gums go back really far. Customer service is good always there when i had a question

5 years ago Edited September 14, 2021

Reply from SmileDirectClub

Thank you for taking the time to share a review! We truly appreciate the support.

Jul. 19th, 2021

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Temon Dailey Newport News, VA

The in person experiences are great. Its the communication through email and phone im not too confident in. As far as reaction time and clarity with next steps.

5 years ago

Reply from SmileDirectClub

Hi Temon, We are very sorry for all the inconvenience. Please contact us via email at reviews@smiledirectclub.com and we will do everything we can to assist you.

Jul. 14th, 2021

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MacKenzie King San Antonio, TX

So simple & user friendly! Everything is done for you, all you have to do is show up for the first appointment.

5 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hi MacKenzie! We're thrilled to see this.

Jul. 14th, 2021

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Maria Laura Yepez Livermore, CA

Sorry, my teeth are worse! Needed braces becuz my lower teeth were cutting into my inner lip. Now 1 tooth is jutting out more and when I bite down I tear open my inner lip, hurt is more intense. The other 2 bottom crooked teeth are straighter now. Still waiting for my 2nd set of aligners. Please help!

5 years ago

Reply from SmileDirectClub

Hi Maria, thank you for rating us. We truly apologize for all this inconvenience during your journey with us, we want to take a look at your case and find out the best way to help you, please send us an email to reviews@smiledirectclub.com.

Jul. 10th, 2021

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Anthony Crum Glendora, CA

Very professional, representative answered all my questions and did a great job doing the 3D impression.

5 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hello Anthony, thank you; we appreciate your feedback!

Jul. 6th, 2021

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seanth57 Columbus, GA

I had my dental surgery at this place, the dental work came out amazing, the staff very at their jobs.

5 years ago

Reply from SmileDirectClub

We really appreciate your feedback!

Jul. 6th, 2021

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Kayla Shelton Clovis, CA

I sent in 2 different set of photos and 2 impression kits and am still waiting 2+ months for my touch up. my teeth are fully shifted back to how they were, waiting for aligners.

5 years ago

Reply from SmileDirectClub

Hi Kayla, thanks for taking the time to leave us a rating. We're disappointed to see this, but we appreciate all feedback. If you have any details you would like to add, please send us an email at reviews@smiledirectclub.com so we can further assist and review your case.

Jul. 8th, 2021

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Clayton Reid West Palm Beach, FL

Great, everything went very smooth and seems to be promising. Waiting to hear back about my insurance benefits

5 years ago Edited September 14, 2021

Reply from SmileDirectClub

Thanks for the opportunity! we'll work bey hard to get you the smile you deserve whenever you are ready.

Jun. 18th, 2021

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Renee Oliver Las Vegas, NV

I had such a good experience at the smile direct club place. It was much much easier that doing it myself.

5 years ago

Reply from SmileDirectClub

Renee, thank you so much for sharing.

Jun. 15th, 2021

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Veronica Jackson Baltimore, MD

My experience was great the tech made me feel comfortable and he was very informative!! I appreciate that a lot !!

5 years ago

Reply from SmileDirectClub

Awesome! we are super happy to hear about your experience, remember you can always contact us at reviews@smiledirectclub.com and we'll be more than happy to assist you.

Jun. 5th, 2021

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Victor Moreno Sacramento, CA

I completed my 3D Scans one month ago on 4/27/2021 and to this day i have not received my aligners. The dentist has not even reviewed my aligners yet. Every week i call to check in and every week i get nothing. Extremely unhappy with this service @GrinChangers @smiledirectclub

5 years ago Edited September 14, 2021

Reply from SmileDirectClub

We are so sorry for the inconvenience regarding your aligners Victor, we would like to verify what happened and most importantly get you a solution, please send us an email to reviews@smiledirectclub.com so we can follow up from there. Thanks in advance for your patience.

Jun. 2nd, 2021

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Mya Jones Detroit, MI

Crystal was very nice and professional! She made me feel comfortable with my experience at SmileDirect Club 😊

5 years ago

Reply from SmileDirectClub

Happy to hear about your experience! We strive for 100% satisfaction and we'll continue working hard to get you the best journey ever.

Jun. 2nd, 2021

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tyrone tramel Philadelphia, PA

Very clean and comfortable environment . The young lady who helped me was extremely pleasant and professional

5 years ago

Reply from SmileDirectClub

Tyrone, we're thrilled to see your kind review!

Jun. 1st, 2021

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dina mojica Philadelphia, PA

The impression kit came the next day. The pricing is great. The instructions are so simple and easy to follow.

5 years ago Edited September 14, 2021

Reply from SmileDirectClub

Thank you so much for sharing, Dina! This means the world to us.

Jun. 1st, 2021

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alicia stewart Buffalo, NY

11/10 would recommend going in to the store apposed to doing the impression kit. I e done both. So QUICK and painless.

5 years ago

Reply from SmileDirectClub

Thanks for your awesome review Alicia! Really appreciated.

May. 13th, 2021

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bblack97 Canton, OH

This company is absolutely awful. I have never had such a worse experience with any other company. The customer service people refuse to help you. I’ve been refused a manager and even hung up on. I have been lied to and overall had a terrible experience. Please go somewhere else.

5 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hello, this is Toni, one of the Customer Care Feedback Specialists here at SmileDirectClub. Thank you for taking the time to leave us this review. We are sorry to hear about your experience and we would like to learn more. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Toni

Apr. 14th, 2021

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Devonte Nunery Washington, DC

The customer service is fast and efficient. The kits and aligners ship fast and the smile guide I had was perfect.

5 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hi Devonte, thank you for taking the time to leave a review for us at SmileDirectClub. We're so happy to read this!

Apr. 13th, 2021

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Michael Haram Palm Beach Gardens, FL

I was excited about joining SmileDirect Club. I received an email confirming that my scan was approved and that I will receive my retainers soon. I was making a routine call checking on status, and was told that I can only fix the upper teeth. I never received any email explaining this change or any feedback from anyone. Terrible experience

5 years ago

Reply from SmileDirectClub

Hi Michael. Thanks for taking the time to leave a review. We're concerned to hear about your experience and would love to help. Feel free to send us an email at reviews@smiledirectclub.com, so that we can assist. Best.

Apr. 13th, 2021

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Mario Dellihue Detroit, MI

The level of commitment the club takes to ensure you are comfortable and satisfied is exemplary!! They really care about my SMILE!!

5 years ago

Reply from SmileDirectClub

Mario, we are so happy to read such a great review about SmileDirectClub!

Apr. 2nd, 2021

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Chelsea Sanabria Buffalo, NY

Super easy start up process. Fast and easy impression directions. Overall .... already... amazing customer service

5 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hi there Chelsea! It is always a pleasure to assist you. Thank you so much for all the love and support

Mar. 31st, 2021

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Tye Carter ,

The ladies that helped me were awesome and very informative and friendly. It felt like I was stopping in to see friends

5 years ago

Reply from SmileDirectClub

We are so happy to see you are taking the first step on your new smile. If you ever need our assistance don't hesitate to reach out at reviews@smiledirectclub.com.🙂✨

Mar. 28th, 2021

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Randolph Gracia Winnetka, CA

I had my evaluation and paid for the services but I was not given a receipt or have hear back from the club since my appointment on 3/14/21. What is going on?? Do I need to cancel my plans to have this done?

5 years ago

Reply from SmileDirectClub

I am truly sorry to hear about your experience during your treatment plan, this is certainly not the experience we want you to have. Please contact us at reviews@smiledirectclub.com to further assist you.

Mar. 28th, 2021

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AmyR Castro Valley, CA

Awful. They told me I could do a 10-hour nighttime-only treatment and then sent me alignment treatment for 22 hours a day. This won't work for my lifestyle and when I asked them to send the 10-hour treatment, they said all I could do was cancel. Now let's see if I can get my money back. TERRIBLE service once they have your money.

5 years ago

Reply from SmileDirectClub

Hi Amy. I'm so sorry that it's been such a rough road. That shouldn't have happened. Please send us an email to reviews@smiledirectclub.com so we can better assist you.

Mar. 23rd, 2021

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Meagan Norcross, GA

I have been waiting on revisions since November and every single time that I’ve contacted them, they always say they haven’t received my photos, etc.... they absolutely have had them since November and I’ve re-submitted SEVERAL times

5 years ago

Reply from SmileDirectClub

I am truly sorry to hear about your experience during your treatment plan, this is certainly not the experience we want you to have. Please contact us at reviews@smiledirectclub.com to further assist you.

Mar. 17th, 2021

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Rebecca Reid Troutman, NC

Brittany neglected to inform me during my appointment that there is a $250 deposit up front. For an otherwise enthusiastic client so clearly focused on budget, this was a conscious decision and showed lack of integrity for a salesperson.

5 years ago

Reply from SmileDirectClub

I am truly sorry to hear about your experience during your treatment plan, this is certainly not the experience we want you to have. Please contact us at reviews@smiledirectclub.com to further assist you.

Mar. 17th, 2021

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Musemil Quadri Tacoma, WA

I really enjoyed my visit! Everyone made me feel welcome. I am very excited to get my new smile. Thank you guys

5 years ago

Reply from SmileDirectClub

Thank you so much for sharing, Musemil! This means the world to us.

Mar. 15th, 2021

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RC SLATER Decatur, IL

Just great! Staff (Young lady) was very nice and helpful and friendly! I’m working on ways to get my aligners!

5 years ago

Reply from SmileDirectClub

RC, we're thrilled to see your kind review!

Mar. 15th, 2021

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Kerrie Montalvan ,

Not impressed..... not sure why I am paying full price when I have zero change in my bottom teeth and my tops are minimal, only 4 months wear time. Price should be based on number of aligners not one price no matter what. Also only a 5% military discount is insulting...

5 years ago

Reply from SmileDirectClub

Hi Kerrie. I'm so sorry that it's been such a rough road. That shouldn't have happened. Please send us an email to reviews@smiledirectclub.com so we can better assist you.

Mar. 10th, 2021

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Indira Sabic St Louis, MO

The consultation was super easy and relaxed. The tech explained everything as we were doing it. Very pleased!

5 years ago

Reply from SmileDirectClub

Thank you for taking the time to share a review! We truly appreciate the support

Mar. 3rd, 2021

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Lorena Genuzio Edmond, OK

I had to wait 30 minutes in the car because the system was not working. The 3D scan that I received in an email of how my final smile would look is not great. It was disappointing!! :(

5 years ago

Reply from SmileDirectClub

Hi Lorena. I'm so sorry that it's been such a rough road. That shouldn't have happened. Please send us an email to reviews@smiledirectclub.com so we can better assist you.

Mar. 3rd, 2021

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Shawn McMahon Wausau, WI

I did Smile Direct for my son. He's had a great experience, and he's getting a straighter smile. Great customer service

5 years ago

Reply from SmileDirectClub

We appreciate your positive words! We're honored.

Mar. 3rd, 2021

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Julie ,

I received an $18 promotional offer for the kit. I ordered it and was charged $29.50 Another promotional offer was emailed to me stating when I returned the impressions $29.50 would be returned to me ALONG with $25. Visa gift card. I have yet to receive the $25. I don’t trust smile direct club, too many lies!

5 years ago

Reply from SmileDirectClub

Hi Julie. I'm so sorry that it's been such a rough road. That shouldn't have happened. Please send us an email to reviews@smiledirectclub.com so we can better assist you.

Mar. 3rd, 2021

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Lori G Palm Beach Gardens, FL

I received the way my smile would look and there was absolutely no change on the bottom, which is what I wanted to correct. I didn't see anything that would justify my doing this. Please review what you sent me because the old and new smile on the bottom are identical. Very disappointed

5 years ago

Reply from SmileDirectClub

Hi Lori. I'm so sorry that it's been such a rough road. That shouldn't have happened. Please send us an email to reviews@smiledirectclub.com so we can better assist you.

Mar. 3rd, 2021

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Makailah Houston, TX

They’re very quick and efficient with their work. Also, it’s a lot inexpensive then other companies and I love it!

5 years ago

Reply from SmileDirectClub

Let's get this party started. This is totally the experience we want you to have. If you ever need our assistance don't hesitate to reach out at reviews@smiledirectclub.com.🙂✨

Feb. 25th, 2021

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Karen Fung Incline Village, NV

Getting the kit and doing the imprint was pretty simple. Then receiving emails and updates on my status of my Impressions and photos was great.

5 years ago

Reply from SmileDirectClub

Thank you again for taking the time to share a review! We truly appreciate the support.

Feb. 23rd, 2021

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Annette Belonga Saint Helen, MI

My first set did not fix the problem. I contacted smile direct and got new impressions done. I was excited. However, ever since sending them in I have gotten the run around. Now, I am very disappointed. I am still a bit hopeful it will all work in the end.

5 years ago

Reply from SmileDirectClub

I am truly sorry to hear about your experience during your treatment plan, this is certainly not the experience we want you to have. Please contact us at reviews@smiledirectclub.com to further assist you.

Feb. 21st, 2021

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A C Bloomfield, NJ

Wonderful experience as always. Very friendly, attentive and acknowledgeable staff. Highly recommend SDC.

5 years ago

Reply from SmileDirectClub

Hi A C, thank you for the high star rating!

Feb. 19th, 2021

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Srussell Leesville, LA

The best thing I like about the whole experience would be the 3D plan and the overall plan for my smile success.

5 years ago

Reply from SmileDirectClub

Srussell, we're so glad that we were able to go above and beyond your expectations!

Feb. 17th, 2021

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ExtraAFNailz 219 Michigan City, IN

It came with clear instructions on how to make your impressions and how to mix the putty in the kit.

5 years ago

Reply from SmileDirectClub

Our goal is to make sure all customers walk away informed, educated, and excited. Thank you for taking the time to leave a review!

Feb. 17th, 2021

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Julie Marinko Visalia, CA

I had a great experience. Shante was amazing she made me feel very comfortable and at ease. Thank you Shante!

5 years ago

Reply from SmileDirectClub

Hello Julie, thank you again for taking the time to share a review! We truly appreciate the support.

Feb. 1st, 2021

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MsMosley Duluth, GA

Very smooth process and they are very professional and detailed on personalizing your personal needs

5 years ago

Reply from SmileDirectClub

Ms. Mosley, reviews like this give us motivation and help us ensure we provide high-quality care.

Jan. 19th, 2021

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L. P. Grand Prairie, TX

I received two sets of aligners since the first set did was not sufficient. The second set did not help either. The aligners did not fit properly, and there was poor communication from the company. Now the company wants me to pay additional fees in order to move forward.

6 years ago

Reply from SmileDirectClub

Thanks so much for leaving us a review, L.P. We are very concerned to hear this and want to get this issue resolved for you. Please reach out to us at 800-848-7566 for further assistance.

Jun. 11th, 2020

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Wafie San Dimas, CA

Stay away from this company. Customer service is good, but quality of service is very bad. Will never recommend to anyone. They care about your money and nothing else. The minute you pay, that is all. After that everything takes forever to take care of you when you have an issue,

6 years ago

Reply from SmileDirectClub

Thanks so much for the review, Wafie. We always want to provide the best support possible for all Club members, so this is concerning to see. Please give us a call at (800)-848-7566 so we can help answer any questions or concerns. Best, Madison

Jun. 2nd, 2020

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Alaniz Waddell, AZ

They can straighten your teeth. If and when your order is sent to you incorrectly your going to be waiting for 8 weeks for them to replace or fix the mistakes. If you are already in the program ensure you order your retainers 8 weeks in advance. That’s how long it’s going to take for them to make them.

6 years ago

Reply from SmileDirectClub

Hello Alaniz, we are very disappointed to hear this and do not want any club members to experience a long delay with their order. I will follow up via private message for further assistance. Best, Valerie

Dec. 26th, 2019

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Nong New York, NY

I made a one time 100% payment, but I did not receive my box after 5-6 weeks. Later I found out that the SmileDirectClub team just cancelled the process of creating my invisible aligner without letting me know. They told me that the payment failed, which was not true :-(

7 years ago

Reply from SmileDirectClub

Hey Nong. Thanks for letting us know about this. This is not typical and is very concerning to see. Please email us at so we can assist you further. Best, Thom

Oct. 4th, 2019

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HeretoSaveALife Atlanta, GA

The aligners are cheaply made, uncomfortable, & break easily. When you call about your issues your concerns won’t be taken seriously. Once you ask for a refund.. please don’t even bother with thinking you’re going to get your money back because you won’t. I do not recommend AT ALL. Please buy Invisalign . Save yourself the trouble

7 years ago

Reply from SmileDirectClub

Hi there. Thanks for taking the time to leave us a rating. We're disappointed to see this, but we appreciate all feedback. If you have any details you would like to add, please send us an email at . Best, Thom

Aug. 2nd, 2019

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North Florida Wildliife Center Tallahassee, FL

Easy, delivered right to your door. Saves a lot of time and hassle. More comfortable than other brands of teeth correctors I have tried

4 years ago