Name: SmileDirectClub
Rating: 4.2

check_circle

Verified Customer

star star star star_border star_border

Alonzo

I wasnâ€šÃ„Ã´t 100% satisfied with final smile results.

6 years ago

Reply from SmileDirectClub

Hello Alonzo, thank you for taking the time to leave us with this feedback. I am sorry to hear that you are not fully satisfied with your smile yet. We absolutely want to get you the smile you deserve. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Jul. 21st, 2020

check_circle

Verified Customer

star star star star star_border

Seaum Anam

Most of my teeth were straightned but not all of them

6 years ago

Reply from SmileDirectClub

Seaum, thank you so much for taking the time to share! We truly appreciate seeing this.

Jul. 23rd, 2020

check_circle

Verified Customer

star star star star star_border

Michelle

I feel I shouldv had an extra month or 2 of aligners

6 years ago

Reply from SmileDirectClub

Michelle, thank you for taking the time to leave this review. I am sorry to hear that you are not fully satisfied with your smile yet. We absolutely want to get you the smile you deserve. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star_border

Eleni Miller Valley Village, CA

it was easy and reasonabley priced. And it worked!

6 years ago

Reply from SmileDirectClub

Eleni, we love seeing this!

Jun. 11th, 2020

check_circle

Verified Customer

star star star star_border star_border

Dustin bush Folkston, GA

Teeth are not all the way straight. Will need to do another round

6 years ago

Reply from SmileDirectClub

Thanks so much for leaving us a review, Dustin. We are very concerned to hear this and want to get this issue resolved for you. Please reach out to us at 800-848-7566 for further assistance.

Jun. 11th, 2020

check_circle

Verified Customer

star star star star star_border

sarah moon Murfreesboro, TN

super fast, not painful like braces, easy to keep up with

6 years ago

Reply from SmileDirectClub

Sarah, we love seeing this!

Jun. 11th, 2020

check_circle

Verified Customer

star star star star star_border

Melody Emenyonu Aurora, CO

It was good an easy but minimal interpersonal support

6 years ago

Reply from SmileDirectClub

Thanks for leaving us a review, Melody. Our support and dental teams are available 24/7 to assist with any concerns.

Jun. 2nd, 2020

check_circle

Verified Customer

star star star star star_border

HOWARD GALPERSON Dana Point, CA

All is great other then I misunderstood the retainer costs.

6 years ago

Reply from SmileDirectClub

Thanks so much for the feedback, Howard!

Jun. 2nd, 2020

check_circle

Verified Customer

star star star star star_border

Kelly Smith Wilmington, DE

The time estimated for the correction was very true.

6 years ago

Reply from SmileDirectClub

We appreciate the review, Kelly!

Jun. 2nd, 2020

check_circle

Verified Customer

star star star star star_border

Yandira Perez Greensboro, NC

They straightened my teeth but there is still an over gap

6 years ago

Reply from SmileDirectClub

Thanks for the review, Yandira. If customers have any concerns with their results, we're here to help answer any concerns and can be reached at (800)-848-7566.

Jun. 2nd, 2020

check_circle

Verified Customer

star star star star star_border

Teresa Hendrix Bethel Springs, TN

I still have some crooked teeth at the end of my treatment

6 years ago

Reply from SmileDirectClub

Thanks for leaving us a review, Teresa. If a customer isn't happy with their results, we can always look into a re-evaluation at no cost to them. Please give us a call at (800)-848-7566 so we can assist.

Jun. 2nd, 2020

check_circle

Verified Customer

star star star star_border star_border

Angelica Garcia Saint Louis, MO

My teeth aren’t 100% straight and it hurts to bite down or close my teeth

6 years ago

Reply from SmileDirectClub

Thanks for the review, Angelica. If customers aren't happy with their results, we can always look into a re-evaluation at no cost to them. Please give us a call at (800)-848-7566 so we can help. Best, Madison

Jun. 2nd, 2020

check_circle

Verified Customer

star star star star_border star_border

Kerry Plank

Good product, but the customer service is lacking on email requests.

6 years ago

Reply from SmileDirectClub

Thanks for leaving us a review, Kerry. Our Club members are always our top-priority, so we're concerned to hear this. Feel free to give us a call at (800)-848-7566 if you need anything. Best, Madison

Apr. 21st, 2020

check_circle

Verified Customer

star star star star star_border

Hussian Bahdela

They are nice and helpful and affordable

6 years ago

Reply from SmileDirectClub

Thank you so much, Hussian!

Apr. 7th, 2020

check_circle

Verified Customer

star star star star star_border

Katherine Cyphers

Every time i put new liners in I can tell the difference

6 years ago

Reply from SmileDirectClub

Hi Katherine! We're thrilled to see this.

Apr. 7th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

michael kraynanski

bad customer service. poor aligner fitment. 4 month plan turned into 9+ months because of their mistakes

6 years ago

Reply from SmileDirectClub

Hi Michael, we care deeply about our club members and want them to feel trusting of our services. We have a wonderful customer service support team who would be happy to answer any questions or concerns. For further assistance, please contact 800-689-0053. Best, Mae.

Mar. 23rd, 2020

check_circle

Verified Customer

star star star star_border star_border

Keisha

Some braces didn't fit. Retainers never fit & never got new ones

6 years ago

Reply from SmileDirectClub

Hi Keisha, this is very disappointing to hear. We care deeply about each club member and want to ensure that no one experiences multiple fit issues during their smile journey. Please call 800-689-0053 for further assistance. Best, Mae.

Mar. 11th, 2020

check_circle

Verified Customer

star star star star star_border

Jennifer Fitzgerald

They're helpful and seem to know what to do

6 years ago

Reply from SmileDirectClub

Thanks a million, Jennifer!

Mar. 10th, 2020

check_circle

Verified Customer

star star star star_border star_border

TeriLynn Duggan

The gap in front teeth is not gone yet but her aligners are finished

6 years ago

Reply from SmileDirectClub

Hi TeriLynn, we want all club members to be completely satisfied with the end results of their smile journey and offer re-evaluations for anyone that may not be. Please reach out to 800-689-0053 for further assistance. Best, Mae.

Mar. 12th, 2020

check_circle

Verified Customer

star star star star star_border

Kandy Swancey

Great response to what you need any time of day or night

6 years ago

Reply from SmileDirectClub

Kandy, we love seeing this!

Mar. 12th, 2020

check_circle

Verified Customer

star star star star_border star_border

Jessica Stewart

aligners work but manufacturing and customer service has mademistakes

6 years ago

Reply from SmileDirectClub

Hi Jessica, we definitely want all club members to be completely satisfied with not only our product but our services as well. We have wonderful teams that are able to assist with any issues one may have. If you have any additional questions or concerns, please feel free to contact 800-689-0053. Best, Mae.

Mar. 12th, 2020

check_circle

Verified Customer

star star star star star_border

Victoria

Friendly service, affordable care and excellent value

6 years ago

Reply from SmileDirectClub

This is why we do what we do! Thank you, Victoria.

Mar. 12th, 2020

check_circle

Verified Customer

star star star star star_border

Melissa Shirk

It was a good experience. Easy program to navigate

6 years ago

Reply from SmileDirectClub

Melissa, we love seeing this!

Mar. 12th, 2020

check_circle

Verified Customer

star star star star_border star_border

Nancy

U never said I'd be wearing aligners fo so long after my target date

6 years ago

Reply from SmileDirectClub

Hi Nancy, we want all club members to be completely satisfied by the end of their smile journey. We have a talented dental team that works hard to create smile plans that are quick but also efficient for one's smile. If you have any other concerns or questions, please reach out to 800-689-0053. Best, Mae.

Mar. 13th, 2020

check_circle

Verified Customer

star star star_border star_border star_border

Junnuette Ortiz

I had a re-evaluation in January 19th and 6 weeks later I'm still waiting for them to contact me.

6 years ago

Reply from SmileDirectClub

Hi Junnuette, the last thing we want to hear is that a club member is not being assisted. We take pride in our communication efforts and no one should feel alone during their journey to the new smile that they deserve. In order to better assist, please reach out to 800-689-0053. Best, Valerie

Mar. 11th, 2020

check_circle

Verified Customer

star star star star star_border

Deborah Prewitt

Very attentive to the process I was going through

6 years ago

Reply from SmileDirectClub

Hello Deborah, thank you so much for taking the time to share! We truly appreciate seeing this on our page.

Mar. 17th, 2020

check_circle

Verified Customer

star star star star star_border

Nizme Meza-Ruiz

The product is good. The customer service not so good

6 years ago

Reply from SmileDirectClub

Hi Nizme, this is disappointing to hear. Everyone should feel confident in our customer service and experience nothing short of a 5-star service whenever they contact us for help. Additional assistance is available by giving us a call at 800-689-0053. Best, Valerie

Mar. 17th, 2020

check_circle

Verified Customer

star star star star star_border

Pearltry Suen

Convenient and easy process from beginning to end.

6 years ago

Reply from SmileDirectClub

Hello Pearltry, your wonderful feedback and rating mean a lot to us.

Mar. 17th, 2020

check_circle

Verified Customer

star star star star_border star_border

Ashlee Goolsby

I had problems with the last months aligners. They didn't fit properly.

6 years ago

Reply from SmileDirectClub

Hi Ashlee, we definitely want all club members to experience a smooth smile journey and offer re-evaluations for additional aligners if one is not completely satisfied with their end results. For further assistance, please reach out to 800-689-0053. Best Mae.

Mar. 13th, 2020

check_circle

Verified Customer

star star star star star_border

Ebony Keitt

Not many issues. Good quality and customer service.

6 years ago

Reply from SmileDirectClub

We are grinning from ear to ear. Thank you for the support, Ebony. We are always here for you!

Mar. 12th, 2020

check_circle

Verified Customer

star star star star star_border

Julie Cano

I rate them that because they are reliable and affordable

6 years ago

Reply from SmileDirectClub

Hi Julie, now this is what we love to see! Thank you so much.

Mar. 17th, 2020

check_circle

Verified Customer

star star star star star_border

Charles Wilson

Good product overall but Still small gap in front teeth

6 years ago

Reply from SmileDirectClub

Hi Charles, if a club member is not completely satisfied with their end results, we do offer a re-evaluation. This means one can receive additional aligners to allow further alignment. For additional assistance, we can be contacted at 800-689-0053. Best, Valerie

Mar. 17th, 2020

check_circle

Verified Customer

star star star star star_border

Monike'

Very convenient and easy to follow program

6 years ago

Reply from SmileDirectClub

Hi Monike'! We're thrilled to see this.

Mar. 12th, 2020

check_circle

Verified Customer

star star star star star_border

Angela Edens-Peach

Quick service, love my results. Saved a ton of money

6 years ago

Reply from SmileDirectClub

Angela, thank you for your kind words and this wonderful review!

Mar. 12th, 2020

check_circle

Verified Customer

star star star_border star_border star_border

bev

finished the program, have a loose tooth and still have spacing they haven't got back to me

6 years ago

Reply from SmileDirectClub

Hi Bev, we are very concerned to hear this. If one experiences any dental related issues, we have an amazing dental team ready to assist. Also, additional aligners are available for one that is not satisfied with their end results. We can be contacted at 800-689-0053 for further assistance. Best, Valerie

Mar. 11th, 2020

check_circle

Verified Customer

star star star star star_border

Emily

6 years ago

Reply from SmileDirectClub

Emily, we love seeing this!

Feb. 25th, 2020

check_circle

Verified Customer

star star star star star_border

Melissa

Good customer service. Aligners working as expected

6 years ago

Reply from SmileDirectClub

Melissa, your wonderful feedback and rating mean a lot to us.

Feb. 25th, 2020

check_circle

Verified Customer

star star star star star_border

Therese M

Easy, convenient, quality, mobile van was great experience

6 years ago

Reply from SmileDirectClub

Hello Therese, thank you; we appreciate your feedback!

Feb. 26th, 2020

check_circle

Verified Customer

star star star star_border star_border

Rosemarie Rodriguez

I order my retainers two months ago and still have not received them.

6 years ago

Reply from SmileDirectClub

Hi Rosemarie, we care deeply about our club members, and no one should have to wait longer than the expected time frame. One can always reach out to our customer care support team with questions and concerns. Please contact 800-689-0053 for further assistance. Best, Mae.

Mar. 13th, 2020

check_circle

Verified Customer

star star star star star_border

Mark

Happy with results but service was slow.

6 years ago

Reply from SmileDirectClub

We appreciate your positive words!

Feb. 26th, 2020

check_circle

Verified Customer

star star star star star_border

Bill Diconza

Worked well but not 100%. Still have some crookedness.

6 years ago

Reply from SmileDirectClub

Hello Bill, the good news is, if a club member does not completely love their final results, they can request a re-evaluation. This allows for additional aligners to achieve their desired results. For further assistance, please reach out to 800-689-0053. Best, Valerie

Mar. 16th, 2020

check_circle

Verified Customer

star star star star star_border

Audrey Edmond

Fairly good customer service. Fair pricing.

6 years ago

Reply from SmileDirectClub

Hi Audrey, thanks a million!

Mar. 16th, 2020

check_circle

Verified Customer

star star star star star_border

John Lewis

Great out come, only wish it had been a little better

6 years ago

Reply from SmileDirectClub

Hi John, anyone that is not completely happy with their final results can request a re-evaluation for additional aligners. For assistance, please contact 800-689-0053. Best, Valerie

Mar. 16th, 2020

check_circle

Verified Customer

star star star star star_border

Amber Barnes

They worked as they should and my smile has improved

6 years ago

Reply from SmileDirectClub

Hi Amber, this is so exciting to hear!

Mar. 16th, 2020

check_circle

Verified Customer

star star star star star_border

Cathy

Efficient and effective way to straighten teeth

6 years ago

Reply from SmileDirectClub

This makes us smile! Thank you, Cathy.

Mar. 12th, 2020

check_circle

Verified Customer

star star star star_border star_border

Sam

Poor customer service. Difficult to reach out to clinical staff.

6 years ago

Reply from SmileDirectClub

Hi Sam, we are concerned to see the low star rating. No one should have a difficult time when needing assistance during their smile journey. Every time a club member contacts our support team, they should have nothing short of a 5-star service. We can be reached at 800-689-0053 further assistance. Best, Valerie

Mar. 12th, 2020

check_circle

Verified Customer

star star star star star_border

Kim

Not finished yet. Cost is better. It works

6 years ago

Reply from SmileDirectClub

Hi Kim! We're thrilled to see this.

Mar. 2nd, 2020

check_circle

Verified Customer

star star star star star_border

Renee Baker

Very good results. Some of my aligners cracked.

6 years ago

Reply from SmileDirectClub

Renee, we really appreciate your positive review!

Mar. 2nd, 2020

check_circle

Verified Customer

star star star star star_border

Robert

Good service, good product, friendly representatives

6 years ago

Reply from SmileDirectClub

Robert, it's always our top priority to leave our customers excited and informed. Thank you!

Mar. 2nd, 2020

check_circle

Verified Customer

star star star star star_border

Sarah Jarrett

Because they have excellent customer service.

6 years ago

Reply from SmileDirectClub

Thanks a million, Sarah!

Mar. 2nd, 2020