Name: SmileDirectClub
Rating: 4.2

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Verified Customer

star star star star star

Brittney Kennon

I have loved that they make my smile the way I want it

6 years ago

Reply from SmileDirectClub

Brittney, thank you so much for taking the time to share! We truly appreciate seeing this on our page.

Mar. 10th, 2020

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Verified Customer

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Eddy

I have been well satisfied with my alingers

6 years ago

Reply from SmileDirectClub

Eddy, we really appreciate your feedback!

Mar. 10th, 2020

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Verified Customer

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Susan

Quick and less expensive than invisalign

6 years ago

Reply from SmileDirectClub

Susan, we're delighted to read your review!

Mar. 10th, 2020

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Verified Customer

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Denise

Great product and great customer service!

6 years ago

Reply from SmileDirectClub

Denise, thank you so much for sharing.

Mar. 10th, 2020

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Verified Customer

star star star star star

Marilyn Taliaferro

So great!! Very quick service with fast results __

6 years ago

Reply from SmileDirectClub

Marilyn, reviews like this give us motivation and help us ensure we provide high-quality care.

Mar. 10th, 2020

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Verified Customer

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Claritza Velez

The experience was super easy. I love the results.

6 years ago

Reply from SmileDirectClub

Happy to hear it! We love providing a cost-effective option for our customers. Thanks, Claritza.

Mar. 10th, 2020

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Verified Customer

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BROOK SAVAGE

A few problems along the way that required more than one call

6 years ago

Reply from SmileDirectClub

Hi Brook, when issues arise during one's smile journey, our customer support team is ready to assist. We work 24/7 to ensure everyone feels comfortable and receive the help that they need. If there are any other questions or concerns that have not been addressed, we can be contacted at 800-689-0053. Best, Valerie

Mar. 17th, 2020

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Verified Customer

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Lauryl Hartman

Staff was helpful, friendly and informative

6 years ago

Reply from SmileDirectClub

Lauryl, we're thrilled to see your kind review!

Mar. 10th, 2020

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Verified Customer

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Tamara Shaw

They have always responded to my needs and concerns.

6 years ago

Reply from SmileDirectClub

Thank you for taking the time to leave a review and putting a smile on our face!

Mar. 10th, 2020

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Verified Customer

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Carmen Ackerman

It's inexpensive and affordable and it works

6 years ago

Reply from SmileDirectClub

That's what we like to hear, Carmen!

Mar. 10th, 2020

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Verified Customer

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Ryan Stovall

Very convenient and the aligners work well

6 years ago

Reply from SmileDirectClub

We're so happy to read such a wonderful review!

Mar. 10th, 2020

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Verified Customer

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Valerie E. Williams

Pleasant environment and quality service

6 years ago

Reply from SmileDirectClub

Valerie, thank you for the high star rating!

Mar. 10th, 2020

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Verified Customer

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Itzel Hernandez Esparza

I liked everything but I don't like how we have to buy the retainer after the treatment.

6 years ago

Reply from SmileDirectClub

Hi Itzel, we care deeply about our customers and their smile journeys. We want our club members to keep that perfect smile they worked so hard to receive, and to do so, we have them order retainers to keep teeth from shifting. For any other concerns or questions, contact 800-689-0053. Best, Mae.

Mar. 13th, 2020

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Verified Customer

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Braden Rogers

Easy process. Easy financing. Great results.

6 years ago

Reply from SmileDirectClub

Thanks so much for the 5 stars!

Mar. 10th, 2020

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Verified Customer

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Chelsea Donaldson

Very easy to deal with and great pricing!

6 years ago

Reply from SmileDirectClub

Hi Chelsea! We're thrilled to see this.

Mar. 10th, 2020

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Verified Customer

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JR

Fast, efficient. A few aligned trays were bubbles or had rough edges.

6 years ago

Reply from SmileDirectClub

Hi JR, if one experiences fit issues or discomfort from their aligners, our amazing dental team works hard to ensure club members are taken care of. For additional assistance, we can be reached at 800-689-0053. Best, Valerie

Mar. 16th, 2020

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Verified Customer

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Sue Horner

prompt service, fair price, responsive office people

6 years ago

Reply from SmileDirectClub

We are thrilled about this feedback. Thank you for the support!

Mar. 10th, 2020

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Verified Customer

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Rich Mitchell

Was a great experience, wish I did it years before.

6 years ago

Reply from SmileDirectClub

This is what we like to see, Rich. Thank you!

Mar. 10th, 2020

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Verified Customer

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Unhappy customer

I have had approx 8 - 10 emails from you saying my retainers have been ordered! They were paid for in Oct! Still no sign.

6 years ago

Reply from SmileDirectClub

We appreciate you taking the time to leave us a review. We're concerned to see this and would really like to help. We hope you'll give us a call at (800)-848-7566 so we can look into it. Best, Madison

Mar. 5th, 2020

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Verified Customer

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Gideon

Love my teeth, they have turned out great

6 years ago

Reply from SmileDirectClub

Thanks for taking the time to leave us a review, Gideon. We love providing a convenient option for our customers.

Mar. 10th, 2020

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Verified Customer

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Tim Brooks

They fixed my crooked teeth at an affordable price

6 years ago

Reply from SmileDirectClub

Thanks a million, Tim!

Mar. 10th, 2020

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Verified Customer

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Anni Sutherlin

Great service, great results, great customer service

6 years ago

Reply from SmileDirectClub

Happy to hear this, Anni! We appreciate that you took the time to share some kind words.

Mar. 10th, 2020

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Verified Customer

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Lorie

Super easy to with and most of the retainers worked very well.

6 years ago

Reply from SmileDirectClub

Lorie, your wonderful feedback and rating mean a lot to us.

Mar. 12th, 2020

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Verified Customer

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Sandra Harrington

They are great I'm loving the way my smile is shaping up!

6 years ago

Reply from SmileDirectClub

Thanks a million, Sandra!

Mar. 10th, 2020

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Verified Customer

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Eric Colvin

Great approach to the customer experience

6 years ago

Reply from SmileDirectClub

We're delighted to see this. Thank you, Eric!

Mar. 10th, 2020

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Verified Customer

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Debbie Jacobs

They have been so helpful and I'm really seeing results.

6 years ago

Reply from SmileDirectClub

We appreciate the support, Debbie. Thanks for the 5 stars!

Mar. 10th, 2020

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Verified Customer

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Connie Davies

Really good except some of the aligners are really uncomfortable.

6 years ago

Reply from SmileDirectClub

Hi Connie, it is normal for one to experience a little discomfort during their smile journey. However, if the aligners are causing fit issues or a great deal of pain, we can be contacted at 800-689-0053 for further assistance. Best, Valerie

Mar. 16th, 2020

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Verified Customer

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Andrea Palmquist

Excellent customer service and solid equipment

6 years ago

Reply from SmileDirectClub

Andrea, thanks so much for the review!

Mar. 10th, 2020

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Verified Customer

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Dean Reading

Excellent results, reasonable price, shorter time, detailed instruction.

6 years ago

Reply from SmileDirectClub

Dean, we're delighted to see this!

Mar. 12th, 2020

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Verified Customer

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Rosalinda Perez

Affordable and Easy to use. Great customer service.

6 years ago

Reply from SmileDirectClub

We're thrilled to read this, Rosalinda!

Mar. 10th, 2020

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Verified Customer

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Chuck

it is a simple, easy to use, and effective product

6 years ago

Reply from SmileDirectClub

Thanks a million!

Feb. 25th, 2020

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Verified Customer

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Johnell

ease of use, payment, etc. direct means direct.

6 years ago

Reply from SmileDirectClub

We're thrilled to see this.

Feb. 25th, 2020

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Verified Customer

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David Caterisano

Great innovative product that I like very much.

6 years ago

Reply from SmileDirectClub

Thank you so much for your positive comments about SmileDirectClub, David!

Feb. 25th, 2020

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Verified Customer

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Elizabeth

Easy to use but once the 90 day check in happens, there is no check ins

6 years ago

Reply from SmileDirectClub

Hi Elizabeth, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us at 800-848-7566 for further assistance.

Feb. 26th, 2020

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Verified Customer

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Tina Jacobs

My experience was great.The aligners fits perfect.

6 years ago

Reply from SmileDirectClub

We are so happy to read this!

Feb. 25th, 2020

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Verified Customer

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Steve Wilson

Some aligners are very sharp. Kit should include orthodontic wax.

6 years ago

Reply from SmileDirectClub

Hello Steve, thank you; we appreciate your feedback!

Feb. 26th, 2020

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Verified Customer

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Kim

The outcome and timeframe was pretty accurate.

6 years ago

Reply from SmileDirectClub

We appreciate you leaving this review!

Feb. 25th, 2020

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Verified Customer

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Lauren Weaver

Simple, affordable, convenient and discreet!

6 years ago

Reply from SmileDirectClub

Thank you, Lauren. We're so happy to read such a wonderful review!

Feb. 25th, 2020

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Verified Customer

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Cassie

Very responsive and the process is pretty easy to follow.

6 years ago

Reply from SmileDirectClub

Blake, we're thrilled to see this!

Feb. 25th, 2020

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Verified Customer

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Nicole Copestick

Easy to work with and great customer service!

6 years ago

Reply from SmileDirectClub

Thank you so much, Nicole!

Feb. 25th, 2020

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Verified Customer

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Nicole

Loved my results! Never had any problems

6 years ago

Reply from SmileDirectClub

We are so happy to read this!

Feb. 25th, 2020

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Verified Customer

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Chris Stutzman

Great customer service. Teeth look great.

6 years ago

Reply from SmileDirectClub

We love seeing this, Chris!

Feb. 25th, 2020

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Verified Customer

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Domenic

Fast. Easy. Discrete. Easy to use. See results quickly.

6 years ago

Reply from SmileDirectClub

We love seeing this, Domenic! Thank you so much.

Feb. 25th, 2020

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Verified Customer

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Rob Fader

It worked!! What else can I say. Exactly as advertised.

6 years ago

Reply from SmileDirectClub

We love this enthusiasm! Thank you for the review, Rob!

Feb. 25th, 2020

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Verified Customer

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Josh Bacon

Work perfect if you already had braces. They're limited if you haven't.

6 years ago

Reply from SmileDirectClub

Hi Trish, we appreciate you taking the time to leave us this feedback.

Feb. 26th, 2020

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Verified Customer

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Cathy wilhelm

Excellent service. Fast friendly efficient reassuring

6 years ago

Reply from SmileDirectClub

We appreciate the positive review, Cathy!

Feb. 25th, 2020

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Verified Customer

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Lisa Michalak

Easy program to follow, great customer service

6 years ago

Reply from SmileDirectClub

Lisa, thank you so much!

Feb. 25th, 2020

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Verified Customer

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Brian Hower

2/4 teeth I was concerned about are still out of alignment and the rest isnt exactly very straight

6 years ago

Reply from SmileDirectClub

Hello Brian, if a club member is not satisfied with their end results, a re-evaluation can be requested. This means additional aligners will be shipped out for further alignment. For further assistance, please give us a call at 800-689-0053. Best, Valerie

Mar. 12th, 2020

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Verified Customer

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Kalynn Dever

Super easy. Very convenient for my lifestyle.

6 years ago

Reply from SmileDirectClub

We're happy to hear this, Kalynn!

Feb. 25th, 2020

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Verified Customer

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Charisha Smith

It closed my gap perfectly it's worth the money

6 years ago

Reply from SmileDirectClub

We're so happy we can provide a convenient option for teeth straightening. Thanks so much, Charisha!

Feb. 25th, 2020