Name: SmileDirectClub
Rating: 4.2

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Verified Customer

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Jackie Griffis

Easy instructions, Fast results. Good service.

6 years ago

Reply from SmileDirectClub

Now that's an honor! Thank you so much, Jackie.

Feb. 25th, 2020

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Verified Customer

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Lou Jean Gulley

Price, effectiveness, promptness, and clear instructions.

6 years ago

Reply from SmileDirectClub

We love providing a convenient option for our customers. Thanks for taking the time to leave us a review, Lou Jean.

Feb. 25th, 2020

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Verified Customer

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Sacoria Lucas

Everyone was polite, and the process was easy.

6 years ago

Reply from SmileDirectClub

We're delighted to read this!

Feb. 25th, 2020

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Verified Customer

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Sherie S

Quick and easy with good results. My results were not perfect but close enough

6 years ago

Reply from SmileDirectClub

Hi Sherie, the great news is, if one is not happy with their end results, we do offer a re-evaluation. This allows one to receive another round of aligners to then achieve their remaining concerns in regard to their smile. For further assistance, please give us a call at 800-689-0053. Best, Valerie

Mar. 16th, 2020

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Verified Customer

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Chris

Excellent service and corrections to order

6 years ago

Reply from SmileDirectClub

Thank you so much, Chris!

Feb. 26th, 2020

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Verified Customer

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Jacqueline Brown

Smile direct is convenient and affordable.

6 years ago

Reply from SmileDirectClub

This makes us smile. Thank you, Jacqueline!

Feb. 26th, 2020

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Verified Customer

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Latoya Creighton

The process was quick, easy and at times fun.

6 years ago

Reply from SmileDirectClub

Latoya, we love seeing this!

Feb. 26th, 2020

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Verified Customer

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Elaine Scott

Easiest, most convenient, fastest way to a straight smile.

6 years ago

Reply from SmileDirectClub

We appreciate your positive words! We're honored.

Feb. 26th, 2020

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Verified Customer

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Amanda Bethke

they are great and already straightening my teeth

6 years ago

Reply from SmileDirectClub

We're happy to read this!

Feb. 26th, 2020

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Verified Customer

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Rebecca Song

Very responsive and good customer service

6 years ago

Reply from SmileDirectClub

This is why we do what we do. Thank you for the feedback, Rebecca!

Feb. 26th, 2020

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Verified Customer

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Wayne V

Delivery time was too long. This is something that should transparent to customers.

6 years ago

Reply from SmileDirectClub

Hi Wayne, we do have time frames for our packages to be shipped out and delivered. If the order does not arrive on time, we do everything we can to make it right for the club member. We can be reached at 800-689-0053 for additional assistance. Best, Valerie

Mar. 12th, 2020

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Verified Customer

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Toni

Friendly people, fast delivery, great results.

6 years ago

Reply from SmileDirectClub

Thanks for making us smile, Toni!

Feb. 26th, 2020

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Verified Customer

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Connie Hicks

My teeth look great and 6 months vs 18 months

6 years ago

Reply from SmileDirectClub

Thanks a million, Connie!

Feb. 26th, 2020

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Verified Customer

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Tyler Price

fixed my teeth in a short amount of time

6 years ago

Reply from SmileDirectClub

We're delighted to read this. Thank you, Tyler!

Feb. 26th, 2020

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Verified Customer

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bernita chiles

had a front tooth go crooked. sent pics because they wanted to review have not heard back it has been over a month

6 years ago

Reply from SmileDirectClub

Hi Bernita, we are disappointed to hear this. Our goal is for all club members to be happy with their end results and be taken care of promptly. For additional assistance, please give us a call at 800-689-0053. Best, Valerie

Mar. 11th, 2020

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Verified Customer

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April

Great results and great customer service.

6 years ago

Reply from SmileDirectClub

April, we appreciate the positive review!

Feb. 26th, 2020

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Verified Customer

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Deborah Gary

They are friendly and understand my needs.

6 years ago

Reply from SmileDirectClub

We're delighted to read this, Deborah!

Feb. 26th, 2020

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Verified Customer

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Larry

Easy and it works. Good bang for the cost.

6 years ago

Reply from SmileDirectClub

We are so happy to read this, Larry!

Feb. 26th, 2020

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Verified Customer

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Evelyn Ventrice

They take a long time to get back to you and I don't feel like they hear my complaints.

6 years ago

Reply from SmileDirectClub

Hi Evelyn, we definitely want every club member to feel valued and taken care of during their smile journey. For additional assistance, please give us a call at 800-689-0053. Best, Valerie

Mar. 12th, 2020

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Verified Customer

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Ariana Wright

I'd like my front teeth to be alittle straighter than what they did but it is what it is

6 years ago

Reply from SmileDirectClub

Hi Ariana, re-evaluations are offered to all club members that are unhappy with their end results. This allows for further alignment in order to receive the new smile that one has been looking for. Please give us a call at 800-689-0053 for further assistance. Best, Valerie

Mar. 12th, 2020

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Verified Customer

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Kendall S

It was quick and easy with amazing results

6 years ago

Reply from SmileDirectClub

That's what we like to hear, Kendall!

Feb. 26th, 2020

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Verified Customer

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Anna Shoemaker

Awesome customer service & super easy to use!

6 years ago

Reply from SmileDirectClub

We're honored. Thank you so much, Anna!

Feb. 26th, 2020

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Verified Customer

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Amy Burtraw

Easy to use and less expensive than "others"

6 years ago

Reply from SmileDirectClub

Thanks a million, Amy!

Feb. 26th, 2020

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Verified Customer

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Maria

Very convenient, easy and painless and great communication!

6 years ago

Reply from SmileDirectClub

We are thrilled to read such a wonderful review!

Feb. 26th, 2020

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Verified Customer

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Peggy Wohl

best customer service and my teeth are straight!

6 years ago

Reply from SmileDirectClub

That's what we like to hear, Peggy!

Feb. 26th, 2020

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Verified Customer

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Karyn Roth

The product does work, but I had a few issues along the way.

6 years ago

Reply from SmileDirectClub

Hello Karyn, we want nothing more than for all of our club members to have a fun, exciting, and most of all, smooth smile journey. If there are any questions or concerns that have not yet been addressed, we can be contacted at 800-689-0053. Best, Valerie

Mar. 16th, 2020

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Verified Customer

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SUSAN

Very convenient, easy to follow, results were good

6 years ago

Reply from SmileDirectClub

Hello Susan, this makes us smile! Thank you very much.

Mar. 17th, 2020

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Verified Customer

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Jose Luis Rodriguez

Great customer service and great product

6 years ago

Reply from SmileDirectClub

Thanks a million, Jose!

Mar. 2nd, 2020

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Verified Customer

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Monica

By the 4-5 month my teeth were starting to hurt and they started to turn yellow

6 years ago

Reply from SmileDirectClub

Hi Monica, we appreciate you taking the time to leave us this feedback. Please reach out to us at 800-848-7566 so we can further assist.

Mar. 2nd, 2020

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Verified Customer

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Rimaz

I am able to smile perfectly now, thanks to smile direct

6 years ago

Reply from SmileDirectClub

Rimaz, thank you so much for your high rating!

Mar. 2nd, 2020

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Verified Customer

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Julian Gilbert

I had a couple of issues with the wrong aligners being manufactured.

6 years ago

Reply from SmileDirectClub

Hi Julian, we appreciate you taking the time to leave us this feedback.

Mar. 2nd, 2020

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Verified Customer

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Laura Vinyard

My teeth have straightened so much and so quickly.

6 years ago

Reply from SmileDirectClub

Laura, we are so happy to read such a great review about SmileDirectClub!

Mar. 2nd, 2020

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Verified Customer

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Kosta Papavasiliou

Amazing product, works great, convenient do at home kit

6 years ago

Reply from SmileDirectClub

Thank you for taking the time to leave a review and putting a smile on our face!

Mar. 2nd, 2020

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Verified Customer

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Rosalie Collins

All my expectations were met from delivery to completion.

6 years ago

Reply from SmileDirectClub

;p05

Mar. 2nd, 2020

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Lise Perody Wethersfield, CT

The results were received in a timely manner. Unfortunately I have questions that I emailed the doctor(?) about, twice, and have yet to receive a call or email back. This happened to a friend of mine too. Perhaps this is the "Clubs" operating model.

5 years ago Edited October 4, 2021

Reply from SmileDirectClub

Hello Lisa, this is Toni, one of the Customer Care Feedback Specialists here at SmileDirectClub. Thank you for taking the time to leave us this review. It is important to us to always promptly address any questions our customers may have. We are sorry to hear about your experience thus far and would like to learn more. For further assistance, please reach out to me directly at reviews@smiledirectclub.com. Kindest Regards, Toni

Oct. 4th, 2021

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Jamie Cooke Portsmouth, VA

They've been really awesome with keeping me updated on everything going on. I'm excited about getting straighter teeth.

5 years ago

Reply from SmileDirectClub

Hi Jamie, thank you for taking the time to leave a review for us at SmileDirectClub. We're so happy to read this!

Oct. 4th, 2021

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curt scherer Austin, TX

Order date was almost two months ago still haven’t received aligners. I call every week and get promised I will receive in 3-5 business days. Never received them. My teeth might be shifting and the aligners won’t fit if so. If I don’t get them soon I’ll need full refund.

5 years ago

Reply from SmileDirectClub

Hello Curt, this is Toni, one of the Customer Care Feedback Specialists here at SmileDirectClub. Thank you for taking the time to leave us this review. We are sorry to hear about your experience thus far, and we would like to learn more. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Toni

Oct. 4th, 2021

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Kim Davis Broken Arrow, OK

Miranda was wonderful and very informative and walked me through every step of the process. Thank you!

5 years ago

Reply from SmileDirectClub

Hello Kim, thank you; we appreciate your feedback!

Sep. 29th, 2021

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GChohan Owings Mills, MD

My first treatment set was for 3 months, it made no difference to my teeth. I sent in new impressions and it’s been two months and I have not gotten new Aligners. I called and text chatted multiple times and they keep asking me to wait one more week.

5 years ago Edited September 21, 2021

Reply from SmileDirectClub

Hello, this is Toni, one of the Customer Care Feedback Specialists here at SmileDirectClub. Thank you for taking the time to leave us this review. We are sorry to hear about your experience thus far, and we would like to learn more. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Toni

Sep. 21st, 2021

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a briorn Torrance, CA

The scan sent to me showed my current teeth with a gap which I don't have then the video showed a progression of my smile after 4 mo to show that I wouldn't have a gap. Super misleading.

5 years ago

Reply from SmileDirectClub

Hello, this is Toni, one of the Customer Care Feedback Specialists here at SmileDirectClub. Thank you for taking the time to leave us this review. We are sorry to hear about your experience thus far, and we would like to learn more. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Toni

Sep. 16th, 2021

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Nia Bowdoin Azusa, CA

I like that I can contact someone at SDC 24/7 and that the employees are always ready to help. I also like that they are 100% honest with me.

5 years ago

Reply from SmileDirectClub

This makes us smile! Thank you, Nia.

Sep. 3rd, 2021

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Long Tran Kansas City, MO

Company cares about your smile. Most Affordable way to straighten your teeth. Guarantee a perfect smile

5 years ago Edited September 14, 2021

Reply from SmileDirectClub

This makes us smile! Thank you, Long.

Aug. 31st, 2021

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Josie Moore

i ordered the nighttime impression kits and got the 22 hr ones, very disappointed that after getting so excited and waiting for my kit, i now have to go through the same one month waiting period.

5 years ago

Reply from SmileDirectClub

Hello Josie, this is Toni, one of the Customer Care Feedback Specialists here at SmileDirectClub. Thank you for taking the time to leave us this review. It is important to us to always provide a convenient service for our customers. We are sorry to hear about your experience thus far. For further assistance, please reach out to me directly at reviews@smiledirectclub.com. Kindest Regards, Toni

Aug. 30th, 2021

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Scott McManus Fort Myers, FL

Seemed easy enough to start. Friendly staff except they don’t give you correct pricing . Ended walking out having paid for services in full and have had NOTHING BUT TROUBLE with the company since! Don’t bother calling the help line, all they do is read off of a script and are unable to help you with and problem resolution

5 years ago

Reply from SmileDirectClub

Hello Scott, this is Toni, one of the Customer Care Feedback Specialists here at SmileDirectClub. Thank you for taking the time to leave us this review. It is important to us to always provide a genuine service for our customers. We are sorry to hear about your experience thus far. For further assistance, please reach out to me directly at reviews@smiledirectclub.com. Kindest Regards, Toni

Aug. 20th, 2021

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Brandon Jackson Tempe, AZ

I had an amazing experience here! Going in person made my day! :) Roxy is the best! She is so fun and makes you smile!!

5 years ago Edited September 14, 2021

Reply from SmileDirectClub

We appreciate your positive words! We're honored.

Aug. 12th, 2021

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Leslie Harris Atlanta, GA

They were kinda rude. I was curious and they kept asking me if I had a problem. The explanation was very vague. I was told there was a dentist that would follow up and answer any questions and finish the process. They could improve on being more open minded.

5 years ago

Reply from SmileDirectClub

Hello Leslie, this is Toni, one of the Customer Care Feedback Specialists here at SmileDirectClub. Thank you for taking the time to leave us this review. It is important to us to always provide a genuine service for our customers. We are sorry to hear about your experience thus far, and we would like to learn more. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Toni

Aug. 11th, 2021

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Chandler Carey Waterloo, IA

Little to no communication. My initial ones did not work so I was sent another kit to try again and even sent additional pics upon request and have received zero response since. I feel like I’ve been ghosted and wasted almost $2,000. Really upset.

5 years ago

Reply from SmileDirectClub

Hi Chandler. We're concerned to see this, as we take pride in the attention that our customer care team devotes to all communication efforts. In order to better assist you, please reach out to us directly at reviews@smiledirectclub.com.

Aug. 4th, 2021

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Kelly Adams Longwood, FL

I left my appointment early because I was so irritated. After waiting 30 min past my appointment time, the person helping me was more interested in asking me personal questions and making fake small talk than explaining what he was going to be doing.

5 years ago

Reply from SmileDirectClub

Hello Kelly, this is Toni, one of the Customer Care Feedback Specialists here at SmileDirectClub. Thank you for taking the time to leave us this review. We are sorry to hear about your experience thus far, and we would like to learn more. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Toni

Aug. 3rd, 2021

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Amanda Hunt Martinsville, IN

The wrong aligners were ordered. I asked for standard liners and they ordered night time. I had to cancel and get a refund and now I have to wait 10 days for my money to come back.

5 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hi Amanda, We are very sorry for all the inconvenience. Please contact us via email at reviews@smiledirectclub.com and we will do everything we can to assist you.

Jul. 23rd, 2021

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Akirra Boe Rochester, MN

Not worth your time or money! Should choose a different route other than smile direct club. Workers are not helpful at all! All this company does is make excuses. Very upset with the treatment of them. Would not recommend to anyone!

5 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hi Akirra, We are very sorry for all the inconvenience. Please contact us via email at reviews@smiledirectclub.com and we will do everything we can to assist you.

Jul. 23rd, 2021