Name: SmileDirectClub
Rating: 4.2

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Verified Customer

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Antoine Bailey

Reasonable pricing for convenient service and results.

6 years ago

Reply from SmileDirectClub

Antoine, thank you so much for your high rating!

Mar. 2nd, 2020

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Sonya G Miami, FL

Great experience. Friendly staff, professional staff. Clean off and followed covid safety rule's.

5 years ago

Reply from SmileDirectClub

Thank you so much for sharing, Sonya! This means the world to us.

Oct. 4th, 2021

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Antonio Segarra New York, NY

Professionalism wonderful staff especially the lady that scanned my teeth. Excellent experience

5 years ago Edited October 4, 2021

Reply from SmileDirectClub

Hi Antonio. Thank you for taking the time to leave a review and putting a smile on our face!

Oct. 4th, 2021

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Malauna Rice Los Angeles, CA

My experience with smile was great. Everyone was so kind and they really got to know me.

5 years ago

Reply from SmileDirectClub

Maluana, thanks for your kind comments about our team.

Sep. 29th, 2021

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Katy Stevenson Austin, TX

Joey walked me through the process to create a better smile. He was wonderful. Thank you Joey!

5 years ago Edited September 22, 2021

Reply from SmileDirectClub

Katy, we're delighted to read your review!

Sep. 22nd, 2021

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Lisette West Berlin, NJ

I staff was extremely polite and I appreciate how attentive the representative was to me.

5 years ago Edited September 14, 2021

Reply from SmileDirectClub

Lisette, thanks for your kind comments about our team.

Sep. 13th, 2021

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Cheryl Hibbeln San Diego, CA

You were supposed to charge me $1950 for my aligners. You double billed me and then told me you didn't get the second payment--even though my bank confirmed it. Cancelled with you entirely.

5 years ago

Reply from SmileDirectClub

Hello Cheryl, this is Toni, one of the Customer Care Feedback Specialists here at SmileDirectClub. Thank you for taking the time to leave us this review. We are sorry to hear about your experience and would like to learn more. We always want to promptly address any concerns that arise. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Kindest Regards, Toni

Sep. 7th, 2021

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Maria Sousa Neiva Umatilla, FL

Super well done however it’s been over 5 days and no results or plan received when promised I would get an update after 72 hours.

5 years ago

Reply from SmileDirectClub

Hello Maria, this is Toni, one of the Customer Care Feedback Specialists here at SmileDirectClub. Thank you for taking the time to leave us this review. We want to make sure we address any concerns and questions that customers have about treatment. We are sorry that this experience did not live up to those expectations. For further assistance, please reach out to me with an email at reviews@smiledirectclub.com. Kindest Regards, Toni

Aug. 23rd, 2021

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Charlette Smith Houston, TX

Tanya was very polite and helpful.She was good on details that I had questions on.

5 years ago

Reply from SmileDirectClub

Charlette, we're proud of our team – thank you so much for the shout-out!

Aug. 5th, 2021

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Elisa Wilson Tampa, FL

Quick and easy straight to the point no added fluff and unrealistic expectations

5 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hi Elisa, thank you so much for your positive comments about SmileDirectClub!

Aug. 5th, 2021

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Amanda Rodriguez Philadelphia, PA

Gina was amazing. She walked me right thru everything and was very informational.

5 years ago

Reply from SmileDirectClub

Amanda, we love seeing this!

Jul. 9th, 2021

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Raul Delgado Philadelphia, PA

They were awesome and very polite especially Emma, who attended us Thanks for the help!

5 years ago

Reply from SmileDirectClub

This is exactly what we're here for, Raul! Thank you so much

Jul. 8th, 2021

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Jessica French The Bronx, NY

Everything is so modern I love the look of everything, plus they make everything so simple.

5 years ago

Reply from SmileDirectClub

Jessica, your wonderful feedback and rating means a lot to us!

Jun. 30th, 2021

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Joan Mickley Palm Desert, CA

It was an easy do! Except taking the pictures. I had to try three times to get it right

5 years ago

Reply from SmileDirectClub

Hi Joan, we appreciate you taking the time to leave us this feedback.

Jun. 28th, 2021

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Abdul Moore Philadelphia, PA

Erykah was great and informative. She explained everything and was very friendly

5 years ago

Reply from SmileDirectClub

Abdul, your wonderful feedback and rating means a lot to us!

Jun. 14th, 2021

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Kathy Wright Monmouth, OR

Doing my impressions were as easy as you said it would be. Looking forward to my new smile!

5 years ago

Reply from SmileDirectClub

This makes us smile! Thank you, Kathy.

Jun. 7th, 2021

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Annie D. Laibhen Bay Shore, NY

Customer service did an awesome job solving the issues. Will definitely recommend

5 years ago

Reply from SmileDirectClub

Glad to hear about your awesome experience! thanks for the recommendation.

Jun. 5th, 2021

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Bri Baltimore, MD

Mercy was very informative and helpful. I’m very excited to start this journey!

5 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hey Bri, this is so exciting to hear! We are thrilled about this feedback.

Jun. 2nd, 2021

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Anastasia Lavrukhina Winnipeg, MB

I was promised 5-7 days to get my treatment plan. It's been more than 3 weeks since my impressions were received and I have not heard from you. I'm afraid to ask how long it will take to receive my aligners.

5 years ago

Reply from SmileDirectClub

Thanks for sharing your feedback, we are sorry for the unexpected delay, we would like to verify what could've happened to your treatment plan, please send us an email to reviews@smiledirectclub.com so we can follow up with you.

Jun. 2nd, 2021

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Ashley Smith

There is no requirement for you to make sure your teeth are healthy nor gums. There should be a requirement that a dental record is shown and everything is ok before aligners are given

5 years ago

Reply from SmileDirectClub

Hi there, thanks for taking the time to provide feedback, we are sorry to hear about your experience and would like to help you as much as we can, there are several considerations before approving a treatment plan, the Scan or Impression Kit needs to be done to determine if the aligners are not going to cause any issue with the teeth if everything is good to go our team in charge will create the plan, please accept our apologies if this caused any inconvenience, you can always send us an email to reviews@smiledirectclub.com and we'll be more than happy to assist you with any questions you have.

May. 29th, 2021

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Kimberly Beavers League City, TX

I really love that every thing is so organized. Every one is so helpful and nice!

5 years ago

Reply from SmileDirectClub

Glad to hear back from you Kimberly, thanks for your kind review!

May. 16th, 2021

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Michael Scott Price Springfield, MO

Very easy and quick! They were nice and helpful and made sure to explain everything well

5 years ago

Reply from SmileDirectClub

Hi Michael, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.

May. 11th, 2021

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Erica Kelly Philadelphia, PA

My results took over 3 days to get approved and once my 3D scan came back to watch I noticed that nothing changed for my bottom gap teeth at all.

5 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hello Erica, we are sorry to hear about the unexpected delay, we are currently working with a time frame of 72 hours to create the plan, we can also have a second check on your plan, feel free to sends us an email to reviews@smiledirectclub.com and we'll be more than happy to assist you.

May. 9th, 2021

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Korinna Lynn Wyoming, NY

The impression kit was easy to use and easily understood. However, due to back up my aligners are being delayed :(

5 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hello Korinna, thanks for your review, we are sorry to hear about the delay, we'd like to verify what happened and most importantly give you a solution, send us an email to reviews@smiledirectclub.com and we'll gladly assist.

Apr. 30th, 2021

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Sam Stocks Washington, DC

Horrible service, took about a month past my visit to figure out the status of my order. Unacceptable! It wasn’t processed or anything for a whole month unless I consistently reached out.

5 years ago

Reply from SmileDirectClub

Hi Sam, We are very sorry for all the inconvenience. Please contact us via email at reviews@smiledirectclub.com and we will do everything we can to assist you.

Apr. 29th, 2021

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Jelena Houston, TX

Very unprofessional, they have no sense of urgency and my experience with smile direct club has made me choose an actual orthodontist who will listen and actually address my primary concern.

5 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hi, Jelena. We are very sorry for all the inconveniences. Please contact us via email at reviews@smiledirectclub.com and we will do everything we can to assist you.

Apr. 20th, 2021

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Josephwonzer Dallas, TX

It wasn't too bad wasn't too good but it was great I enjoyed being there in seeing my 3-D print was cool

5 years ago Edited September 14, 2021

Reply from SmileDirectClub

Joseph, thank you so much for your high rating!

Mar. 31st, 2021

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Jorge Bejarano Trenton, NJ

Everything was great, Erica explained everything to me and answered all my questions!

5 years ago

Reply from SmileDirectClub

Thank you again for taking the time to share a review! We truly appreciate the support.

Mar. 31st, 2021

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julissa marta Huntington, IN

Smile Direct Club responded very quickly in providing me a new kit that actually fitted.

5 years ago

Reply from SmileDirectClub

Thanks so much for your feedback, we’re really appreciated it. If you ever need our assistance don't hesitate to reach out at reviews@smiledirectclub.com.

Mar. 28th, 2021

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Selective2 Clinton, MD

The cleanliness, professionalism and speed of the whole process was very satisfying.

5 years ago

Reply from SmileDirectClub

Thanks so much for your feedback, we’re really appreciated it. If you ever need our assistance don't hesitate to reach out at reviews@smiledirectclub.com.

Mar. 28th, 2021

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Christina Clary ,

Disappointed. Went in specifically for my bottom tooth was ready to pay 2k they called and said they can only Fix the top. I had high hopes. Time to get dental insurance and get it next year through am orthodontist

5 years ago

Reply from SmileDirectClub

I am truly sorry to hear about your experience during your treatment plan, this is certainly not the experience we want you to have. Please contact us at reviews@smiledirectclub.com to further assist you.

Mar. 28th, 2021

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Lisa Parker Jackson, MS

Instructions were great!! No problems what so ever with any part of the process!

5 years ago

Reply from SmileDirectClub

We appreciate your positive words! We're honored.

Mar. 26th, 2021

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Andy Garcia ,

I had a great experience. The rep was very friendly and explained every thing in great detail.

5 years ago

Reply from SmileDirectClub

Andy, thank you so much for your high rating!

Mar. 23rd, 2021

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Candice Anderson Westminster, CA

Andrea was very sweet, inviting and pleasant. I felt like I was talking with a friend.

5 years ago

Reply from SmileDirectClub

We're so happy to see this review. Thank you so much!

Mar. 23rd, 2021

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Jim T Nashville, TN

Super helpful crew. Loved the iTero experience and loved the gifts I left with :D

5 years ago

Reply from SmileDirectClub

We are grinning from ear to ear. Thank you for the support, Jim. We are always here for you!

Mar. 20th, 2021

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Alicia Montoya Castle Rock, CO

I had an amazing experience! Rainy was so sweet and helpful. I would recommend this to anyone.

5 years ago

Reply from SmileDirectClub

Alicia, thanks for sharing. This is totally the experience we want you to have. We cant wait to see the results.

Mar. 17th, 2021

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Julie Estes Austin, TX

Friendly and welcoming. Answered all of my questions and was very patient! Thank you!

5 years ago

Reply from SmileDirectClub

This makes us smile! Thank you, Julie.

Mar. 15th, 2021

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David Crouse Raleigh, NC

Very disappointed that after doing pictures and impressions they said they couldn’t correct bottom teeth crowding but their website photos show similar crowding success stories. My Invisalign dentist says no problem.

5 years ago

Reply from SmileDirectClub

We're very disappointed to hear about this experience, David. We want to make sure we address any concerns and questions that customers have about treatment. Please reach out to me with an email at reviews@smiledirectclub.com. Kindest Regards, Toni

Mar. 15th, 2021

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Alexis Pollard ,

Very smooth process on the impression kit looking forward to getting my aligners!

5 years ago

Reply from SmileDirectClub

Thank you again for taking the time to share a review! We truly appreciate the support.

Mar. 11th, 2021

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Drew Blass Philadelphia, PA

Great information & very efficient. Erica was a big help in guiding my decision to perfect my smile!

5 years ago

Reply from SmileDirectClub

Drew, we really appreciate your feedback!

Mar. 10th, 2021

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Maurita Sutherland Havre, MT

I just did my impressions and everything went well so far! Can't wait to start my journey!

5 years ago

Reply from SmileDirectClub

Hi Maurita, we appreciate you taking the time to leave us this feedback

Mar. 10th, 2021

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diane hisiger Boca Raton, FL

I'm so disappointed. I sent the impressions in six weeks ago and I still don't have my new aligners. The first set didn't work and these are my touch ups which I'm paying additional money for.

5 years ago

Reply from SmileDirectClub

Hi Diane. I'm so sorry that it's been such a rough road. That shouldn't have happened. Please send us an email to reviews@smiledirectclub.com so we can better assist you.

Mar. 8th, 2021

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Sawyer Rasmussen Bountiful, UT

It took 2.5 hours, the staff was not professional and pushy. I have straight teeth but a cross bight. They assured me it could solve the problem, but when I got my plan back, it will not!

5 years ago

Reply from SmileDirectClub

Hi Sawyer. I'm so sorry that it's been such a rough road. That shouldn't have happened. Please send us an email to reviews@smiledirectclub.com so we can better assist you.

Mar. 8th, 2021

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Samantha W. Las Vegas, NV

Quick and simple! Excellent customer service! Very detailed information of how the process works!

5 years ago

Reply from SmileDirectClub

We're so happy to see this review. Thank you so much!

Mar. 3rd, 2021

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Liliya Columbus, OH

It took over 2 weeks to receive my treatment plan via email. The 3D treatment plan doesn’t show much improvement for my teeth, almost no changes for my bottom teeth. Not worth paying $2000

5 years ago

Reply from SmileDirectClub

Hi Liliya. I'm so sorry that it's been such a rough road. That shouldn't have happened. Please send us an email to reviews@smiledirectclub.com so we can better assist you.

Feb. 23rd, 2021

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L Jean Minneapolis, MN

The staff was top notch! Answered all of my questions. Great overall experience.

5 years ago

Reply from SmileDirectClub

Hi there! It is always a pleasure to assist you. If you need any additional support, remember that we are here to assist, just send us an email to: reviews@smiledirectclub.com

Feb. 19th, 2021

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Jean-Claude Fhal ,

I really liked the young woman who took care of me. She was very friendly and efficient.

5 years ago

Reply from SmileDirectClub

Thanks so much for the review! We work hard to make sure every customer has the best experience in the best environment, and we are happy to see that reflected in this review.

Feb. 17th, 2021

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nicole gawronsky Los Angeles, CA

Their customer service is the worst I have ever experienced in my life. And Im 35 years old. They did not fix my teeth and refused a refund. Please beware of this company. Use another company even if they are more expensive.

6 years ago

Reply from SmileDirectClub

Hi Nicole, thank you for leaving us a review. All customers are eligible for a full refund for returning their aligners within the first 30 days of receiving them. After this point, customers are eligible for a re-evaluation at no cost to them, so we can help them get a smile they love. If you need any assistance, please give us a call at (800)-848-7566 so we can help. Best, Madison

Mar. 5th, 2020

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Lacee Jessop Hurricane, UT

2 sets of WRONG TRAYS! Being put on hold for 45 minutes for the “resolutions” department and never getting thru to them SPEAKS VOLUMES of how many people are having problems with this company along with me!

6 years ago

Reply from SmileDirectClub

Hello Lacee, we're concerned to see this, as we take pride in the attention that our customer care team devotes to all communication efforts. In order to better assist you, I will send you a private message to further assist. Best, Valerie

Dec. 26th, 2019

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Billie mcginnis Jackson, MS

Great experience The lady that Assist me was very nice and. Her wording was clear!

6 years ago

Reply from SmileDirectClub

Billie, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.

Dec. 16th, 2019