Name: Candid
Rating: 4.8

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Courtney ,

I have been a patient of Candid’s for 8 months now, and every time I’ve had a question they were so easy and quick to respond with the questions I had!

5 years ago

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Keely Hinkes Visalia, CA

I’m still in the beginning process however, candid has the best customer service I have ever encountered. Fast, reliable, modern style to get me what I need.

5 years ago

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Elizabeth Silver Spring, MD

My initial appointment, my person was very friendly and informative. She answered all my questions and I left feeling like I had made the right decision!

5 years ago Edited September 14, 2021

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Grzegorz S. ,

Go to an orthodontist and get the proper care. Horrible product. I got 15 stage process for 7.5 months, I have done 7 stages and was not able to speak without spiting people in their face and I was not able to talk properly as the aligned was sticking out so much in the back that my tongue had no space. Now, I was like hey it's me, I have to do this, but I would put it on and off, as the speech impediment was bad for my work. I'm in meetings most of the time. I just took a break from this and then didn't wear them for like 6 months. After, that I decided to wear it again, and the same thing, I thought hey maybe after a bit of time it will get better, the aligners did fit the same so the progress stayed. Finally, I contacted candid after my wife pushed me. Late, I know, but I had no idea if it's just me or the aligners. They told me that now I have to pay for an orthodontist visit and 800$ for new aligners as I didn't contact them instantly when I had the problem. How the hell should I know it's a problem with aligners and not part of the process? Just go to an orthodontist pay more and have check-ins how the hell will you know if something is wrong with this crap? You are not a dentist or an orthodontist. This is like buying it and hoping for the best, if it goes bad, well pay more.

5 years ago

Reply from Candid

Hi Grzegorz. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 844-295-6915 or via LiveChat from 9 AM to 7 PM EST. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

Mar. 30th, 2021

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Marlana romeo ,

It was awesome Bree was very helpful and explain everything in details for me m...I’m so excited and can’t wait to start my journey ...the upper east side location

5 years ago

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bby dragonfly San Jose, CA

It was amazing. Super direct and straight to the point and fast. Jordan helped me out at the Santana Row location and she was super friendly and informative and attentive.

5 years ago

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Chinka Sara ,

I came here to UES .I received exceptional service from Bri . I feel reassured through the process and was helped by the manager ms.ilona . I would recommend candid to my family and friends

5 years ago

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itsOwen Washington, DC

Secure and friendly atmosphere. Everything was explained in simple terms and I learned why my decision with them is so important for my long term health as well.

5 years ago

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Katrina ,

Malcolm was amazing he literally helped me from check in to check out which I thought that was amazing. Gave me all the info I needed and I felt secure with my purchase today

5 years ago

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Alexandra Kroft Brooklyn, NY

Had a really great experience at the Candid office! Jeanna was amazing. She was so friendly and did a great job helping me understand the whole process.

5 years ago

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Mindful Living Los Angeles, CA

Paula was amazing! I appreciate how she explained everything thoroughly and patiently. As a possible candidate, this is very important for patients. Thank you!

5 years ago

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Noemi Isaac ,

Christina was absolutely great and answered all of my questions regarding treatment and helping find the best course of action for my teeth. I do not regret choosing Candid!

5 years ago

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Calvin Summers Rockville, MD

I received my assessment at the Rockville location. Salim was professional, through, and courteous. He answered all my questions and concerns. I was pleased.

5 years ago

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juwon baek Jersey City, NJ

Overall it’s okay so far but I expected I could talk to orthodontist but it wasn’t. Orthodontist just review my teeth pictures and gave me some comments that’s all. Secondly, coordinator who scanned my teeth at the Candid office, they didn’t warn me whitening gel could hurt my sensitive gum and I throw my gel away.

5 years ago

Reply from Candid

Hi Juwon. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 844-295-6915 or via LiveChat from 9 AM to 7 PM EST. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

Apr. 5th, 2021

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Cassidy ,

Best experience I have had since starting my teeth journey. Therin was amazing and shared super useful information. Everyone has friendly and I'm excited to start my process!

5 years ago

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Elizabeth Mutina Gardiner, ME

Good communication, step-by-step instructions, complete set of materials and tools. However I would have liked to have been informed that many insurance companies don't cover online services.

5 years ago

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Amelia Mahan Yucca Valley, CA

Shayla provided great customer service. I ultimately decided to go a different route, but she was top-notch. I appreciated the clear communication throughout the process.

5 years ago

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Rohit Mathew New York, NY

Mollie at the new Candid NoHo location was fantastic. Very friendly and thorough and a rock-solid understanding of the brand, it’s value and the difference.

5 years ago

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Kelvin ,

My visit was easy, comfortable, and welcoming. Definitely a clean environment. Mollie was very clear with explaining every information about the process.

5 years ago

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Karrah Benson Clarksburg, MD

While I think Candid has the potential to be great, their lack of communication and their inability to manage a client’s expectations really let me down during this process. Most of my teeth shifted beautifully. However, one tooth shifted the wrong way and actually worsened. Candid never reached out to me to walk me through the next steps or to let me know this was normal. They didn’t initiate contact to start the process of getting new aligners. I had to do that after many weeks of staying in the same step. The process to get the second set of aligners took a long time. I received my second set and now my aligners are unseated again. If this is a normal part of the process and refinements are normal, I wish someone from Candid reached out to me to reassure me. I received very little feedback from the orthodontist and there is no way to give feedback or respond to his inquiries. If the aligners work right the first time, I would imagine Candid to be a great experience. However, this was not the case for me and I feel very let down. I have purchased Invisalign through my dentist and I feel a lot of this could have been prevented or better managed with better communication from Candid. While I do appreciate that they sent me a second set of aligners, I felt like an anomaly. No one told me refinements were normal. After two sets of treatments, I don’t feel confident my tooth will be fixed and I don’t know how long it will take. This has been quite a process. Additionally, I referred a friend to Candid and she went to one of their sites to get fitted. They charged her, but she hasn’t heard back in over 2 months. She contacted the site after 6 weeks and still hasn’t heard anything. On the plus side, the candid customer service representatives were very kind, patient and friendly. I did have trouble getting a hold of agents, but when I did they were really great. Overall, if Candid works the first time around, I think it’s a great service. If it doesn’t, it’s a bit of a gamble.

5 years ago

Reply from Candid

Hi Karrah. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 844-295-6915 or via LiveChat from 9 AM to 7 PM EST. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

Mar. 15th, 2021

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Amani Johnson Chicago, IL

So far my experience has been great. Shayla was very knowledgeable and able to answer all of my questions. Definitely looking forward to starting my treatment!

5 years ago

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Assyria Wilson Fort Worth, TX

Very kind and helpful. Had to hold off for some personal reasons but Emma checked back and continued to help where we left awesome. So excited to start!

5 years ago

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Jennifer Y Stonington, IL

So far my entire experience with Candid has been amazing! I’m really happy I chose to get my aligners through them. Customer service has always been beyond helpful!

5 years ago

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Tee Brooklyn, NY

Candid sent me aligners that arent covering my back molars, and I reached out to get assistance. I was told the ortho would get back to me within 72 hours -- it has now been 5 days and the ortho hasnt reviewed these pics or sent any answers to my inquiries. When I chose Candid, a big reason why I did so was because of the 2 main benefits (I would be getting a dedicated rep to reach out/assist me and that orthodontists are monitoring and designing treatment plans). They did away with assigning dedicated reps for patients, and the orthodontist has been so unresponsive that it almost seems like I dont even have one. they didnt even do something as decent as sending out an email letting us know that dedicated reps are no longer a thing. I recently started my treatment, so my pain levels have been pretty high and needed crucial assistance that I have yet to receive. Everything about candid seemed great up until after I commited, paid, and got aligners (which makes sense since they got my money and thats probably all they really care about anyway). Before starting this process with candid, I was very much given the impression that this process would be pretty hands-on and transparent as far as communication and support. This is why I went with Candid for a little more money, but these key benefits have been non-existent for me so it would be in your best interest to check out their competitors (Byte or smiledirect) and deeply consider whether that would be a better option because I'm really unhappy with the lack of comms. and transparency. If I didnt pay for this already/have my money locked in, I would DEFINITELY CANCEL MY SERVICE WITH CANDID. I DO NOT RECOMMEND TO A FRIEND OR EVEN A STRANGER.

5 years ago

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Flora , FL

Customer service at the union street location in SF was wonderful. Very satisfied with the space and staff overall. Would definitely recommend to friends and family.

5 years ago

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Sandra Spady Oakland Gardens, NY

I went to the Manhattan eastside location at. 50 East 61st Street for an assessment. The whole candid team was lovely and helpful. Special thanks to Brooke who was amazing!

5 years ago

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Un Lee ,

The facility was amazing. Very high technology. The staff was friendly and very thorough with the information. The price was great! I would highly recommend getting a consultation with them.

5 years ago

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Malachi Brown Washington, DC

It was the best 2 hours I have ever spent doing anything in my life. The customer service was excellent the hospitality is great as well. I would recommend to others.

5 years ago

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Sebastian Morrissey ,

Shayla was very nice and polite. Coverd a lot of information and was able to answer all of my questions thoroughly. I'm very excited to start my journey.

5 years ago

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Gordicookie ,

I like the great attitude of there representative. I love how you can choose a treat for the person that is taking care of any problem that you might be having.

5 years ago

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Michelle S. Santa Ana, CA

The whole process was so easy. So appreciated the friendly staff at the studio. Paola answered my million questions so well and I'm so excited to get started.

5 years ago

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Juan James Manhasset, NY

Emma set me up with a call and answered all of my questions with a lot of patience. Cutting edge technology and a phenomenal presentation thank you Emma!

5 years ago

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Marcela Heywood New York, NY

Went to the nomad location for my scan. The facility was amazing, clean, and COVID-safe, and Molly was wonderful to work with. Excited to get started with Candid!

5 years ago

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Swilli Quakertown, PA

Avoid at all costs! I had previously submitted a review (which I can't edit) during which I spoke about my likes and dislikes about Candid - "I like that Candid appears to be a company of young people, full of energy and conviction. However, I have some issues with Candid. Candid treatment has messed up my bite to the point where my dentist recommended I stop candid treatment immediately and see an in-person orthodontist. Candid customer support is always kind and receptive, but you can never get a straight answer and there is absolutely no cohesiveness in your care if you reach out more than once. I'm currently two months in to the waiting process for refinements, so getting timely responses is definitely not Candid's forte." Well, it's May 28th now and I still don't have a treatment plan to fix my bite. Support offers empty words in an attempt to placate me, but I can never get a straight answer from anyone. I've consulted 2 local orthos, both of which said my bite wold take 2+ years and rubber bands in order to fix, not to mention the expense ($6,300). Very disappointing experience with Candid. They do all they can to get your money from you, but the moment you have any issues they have no idea what to do and cannot offer viable solutions. Again - avoid this company.

5 years ago Edited September 14, 2021

Reply from Candid

Hi there. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 844-295-6915 or via LiveChat from 9 AM to 7 PM EST. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

Feb. 25th, 2021

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Jessica Toribio ,

I liked the attention to detail that the company shows. Everything feels very hands on and you're being taken care of even if you're not being seen at an office!

5 years ago

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Genel Washington, DC

My visit was super pleasant! Very clean, very professional! Melanie explained everything and I’m super excited to begin my process! Highly recommend this DC location!

5 years ago

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Katie McCune Colorado Springs, CO

Super easy to deal with during the whole process, friendly customer service, orthodontist involvement, remote monitoring, less expensive than traditional braces!

5 years ago

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Herby Simonis New York, NY

Very good and efficient, made me comfortable with correctly my teeth again after being traumatized by braces. Additionally, I’m very fond of the NoMad location

5 years ago

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Daniela Brooklyn, NY

They were very warm and friendly, NoMad location made be really understand everything there was to understand about Candid Co and the whole process. Liv was the best!

5 years ago

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Jessica Dick Española, NM

I have not started treatment, but the starter kit process was made easy and the staff is supportive. So far so good! I cannot wait to see my new smile.

5 years ago Edited September 14, 2021

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Colt Lacovara ,

My phone call with the agent was very beneficial. He seemed extremely knowledgeable and answered all my questions to the fullest extent! Very satisfied

5 years ago

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Kelly Bachovchin Boston, MA

So far so good. I’m happy that they have actual orthodontists involved in the process and how easy it was to get started. The review of the process was great.

5 years ago

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Brooke Rockford, MI

Wonderful so far. Patrick was great during my consultation. Short and sweet. He even offered a discount for the whitening offer that was too good to pass up

5 years ago

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abdul-kudus chiibu , PA

Met Mollie at nomad for initial scans and walkthrough of the treatment process. She was patient with explaining stuff and I feel optimistic about the process.

5 years ago

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Rebecca Luna , CO

Everyone was nice, things were explained really well, and just supportive the whole time. Recommend for all those looking for lovely teeth. Much thanks to everyone!

5 years ago

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Melissa W Lyndhurst, NJ

I am beyond displeased and disgusted with candid. After being treated by them for close to a year now (original treatment plan was about 6 months).I now have a bite issue which I did not have before. It's very hard to get in touch with anyone, as far as an actual orthodontist. I am shocked and surprised that the orthodontist who was following my case did not catch that a bite problem was developing... receiving the same cookie-cutter answers each time from the "orthodontist " during my scans. The staff and customer service are nice and the orthodontist whom I spoke to Via virtual chat was also nice, but until I receive a solution to my problem and quality care they get Zero stars. I strongly do not recommend

5 years ago

Reply from Candid

Hi Melissa. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 844-295-6915 or via LiveChat from 9 AM to 7 PM EST. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

Feb. 16th, 2021

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Taylor Fitzgerald Oakland Gardens, NY

Sarah M was so helpful and insightful! I am so excited to get started on my teeth, which I have been putting off for YEARS. Thank you, Candid, for making it so easy.

5 years ago

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Hanan Sherka Seattle, WA

Customer support is very kind clear and supportive, and the steps and instructions are easy to follow. Also cost less than traditional braces and take very little time!

5 years ago

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Anthonny Newark, NJ

Upper east side was an amazing experience. Very kind and helpful people. Explaining products very good for me to understand. I will recommend people to come here!!!

5 years ago

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Fernando Esquivel Chicago, IL

I came to candid expecting the best service and I got the best service. Thanks to Hope I was able to feel even more confident in my treatment plan with Candid.

5 years ago