Name: byte
Rating: 4.5

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Verified Customer

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Mario Lynnwood, WA

Affordable, works and is easy to manage.

5 years ago

Reply from byte

So happy to hear it Mario! Thanks for the great review. Do not hesitate to reach out if anything comes up, we are always here to help :)

Sep. 10th, 2021

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Michael Galloway Cedar Park, TX

poor quality, lack of communication, spam you to buy and then hear nothing from them

5 years ago

Reply from byte

Hi Michael- Every customer's smile is so important to us, and we want to make sure to get them to those projected results in the safest and quickest way possible. Our team should be sending check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. . Please reach out at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a call back.

Sep. 10th, 2021

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latrell wilder Parkville, MD

I been making payments for months and can't even wear my aligners

5 years ago

Reply from byte

Hi Latrell- we want to look into your concerns ASAP! Please give us a call at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a call back. You can also reach out to us via Facebook direct message. We want to make sure you are taken care of and are provided proper solutions.

Sep. 10th, 2021

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Elizabeth hall Groton, MA

I still have a gap in my front teeth after the treatment was finished

5 years ago

Reply from byte

Hi Elizabeth- thanks for taking the time to share this feedback with our team. It is important to us to get every customer their dream smile, which is where our Pro-Care team comes in. This team can check on progress, fit, and provide the best next steps to get our customers their projected results. Every treatment does come with our aligner guarantee. This means that prior to accepting your final smile, we do cover any aligners needed to get our customers a smile they are 100% happy with. If you have any questions about this you can reach our team via email at support@byteme.com or by phone at 877-298-3669 during normal business hours MST Monday-Sunday.

Sep. 10th, 2021

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David Koebcke Orchard Park, NY

The treatment has not moved at the pace I expected

5 years ago

Reply from byte

Hi David- thanks for taking the time to share this feedback with our team. It is important to us to get every customer their dream smile, which is where our Pro-Care team comes in. This team can check on progress, fit, and provide the best next steps to get our customers their projected results. You can reach our team via email at support@byteme.com or by phone at 877-298-3669 during normal business hours MST Monday-Sunday. We want any and all concerns you have to be addressed!

Sep. 10th, 2021

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Cindy San Marcos, TX

I’m not far enough in yet to give 5 stars

5 years ago

Reply from byte

Thank you for the review, Cindy! We are so excited for your journey :)

Sep. 10th, 2021

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Katie Edgewater, CO

I paid in full and received aligners that didnt fit and still have not been able to get new ones 2 months later

5 years ago

Reply from byte

Hi Katie- thank you for sharing this review. We want to get you supported ASAP! Our team is available via email at support@byteme.com and for phone calls at 877-298-3669. Please do not hesitate to reach out, we are always here to support you!

Sep. 10th, 2021

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Daisy Burns

I haven’t seen any noticeable progress yet so it’s hard to tell.

5 years ago

Reply from byte

Hi Daisy- thanks for taking the time to share this feedback with our team. It is important to us to get every customer their dream smile, which is where our Pro-Care team comes in. This team can check on progress, fit, and provide the best next steps to get our customers their projected results. You can reach our team via email at support@byteme.com or by phone at 877-298-3669 during normal business hours MST Monday-Sunday.

Sep. 10th, 2021

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Holly Western, NE

I’m experiencing a little more soreness than I would have liked

5 years ago

Reply from byte

Hi Holly- thanks for sharing this review and feedback with our team. We want to ensure that every customers experience is comfortable and smooth! If you have any concerns or questions, send us an email at support@byteme.com or give us a call at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist!

Sep. 10th, 2021

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Brenda Amaya El Paso, TX

East to use, convenient. Great product for the price

5 years ago

Reply from byte

Byte is proud to offer a smoother and convenient way to get the smile of your dreams. Thanks for the great review :)

Sep. 10th, 2021

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Isabel Phoenix, AZ

The edges of the retainers are sharp and painful

5 years ago

Reply from byte

Hi Isabel- thank you for this feedback. We want every customers treatment process to be as comfortable and stress-free as possible. If you have any concerns about the fit of your aligners, do not hesitate to send us an email or give us a call, we are here to help :)

Sep. 10th, 2021

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Douglas Yeager Newark, DE

Bad follow up customer service, slow / not addressing problems properly.

5 years ago

Reply from byte

Hi there, let's get you connected to our team right away so that you can receive the proper care you need. Please give us a call at 877-298-3669 or send us a direct message on Facebook and we'd be happy to help:)

Aug. 17th, 2021

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Jade N Robinson Bolingbrook, IL

Takes a long time for customer service to reach out when help is needed

5 years ago

Reply from byte

Hi there, we'd be happy to help get you connected with our team! Please give us a call at 877-298-3669 or send us a direct message on Facebook :)

Aug. 17th, 2021

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Brandy Colbert Columbus, OH

Easy to follow instructions, customer service is good

5 years ago

Reply from byte

Thanks so much for the review, we really appreciate you taking the time to write in. Our team truly cares about getting you your dream smile and we want to make sure we are doing everything we can to get you those results. Any time you have a question or just want clarification, our team is here for you!

Aug. 9th, 2021

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Fiara Aaron New York, NY

I've been seeing improvements in my teeth

5 years ago

Reply from byte

We're happy to hear you've been seeing noticeable changes with your smile! If you ever have any questions, please do not hesitate to reach out via email or phone call. Our team is here to help :)

Aug. 9th, 2021

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Venus Torrence Little Rock, AR

Very convenient. Affordable. Easy to understand.

5 years ago

Reply from byte

Love to hear this Venus! Thanks for a great review :)

Jul. 29th, 2021

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Jennifer Lititz, PA

Great communication prior to purchasing. After purchasing you can't get anyone to call you back.

5 years ago

Reply from byte

Hi Jennifer- thank you for taking the time to share this valuable feedback with our team. Due to a higher than normal volume we understand that our response time has been less than ideal. We appreciate your patience and apologize for any delays. Rest assured, we are staffing up and our team is working hard to help each and every customer. We provide the ability to connect via email, phone, and even Facebook DM to give every customer the ability to chat with our team in the method that is most convenient for them, if you have any outstanding concerns please connect with us there, our team is ready and willing to help :)

Jul. 29th, 2021

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Jessica Lowrance Mesa, AZ

Good progress, slow customer service responses

5 years ago

Reply from byte

Thank you for this review, Jessica! Due to a higher than normal volume we understand that our response time has been less than ideal. We appreciate your patience and apologize for any delays. Rest assured, we are staffing up and our team is working hard to help each and every customer.

Jul. 29th, 2021

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Amanda Arthur Spring Hill, TN

Easy to use, comfortable, and affordable

5 years ago

Reply from byte

Thank you for your review!

Jul. 21st, 2021

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Pamela N Chambers Statesville, NC

Not having a good experience so forth. Having to do impressions for the 3rd time.

5 years ago

Reply from byte

Our goal is to get our customers to their projected smile in the safest way possible, which may sometimes require having to redo impressions. We want to make sure you receive the best and most accurate treatment, after all! Our team would be happy to discuss any concerns you may have. Send us an email at support@byteme.com!

Jul. 22nd, 2021

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Chelsey Morrison, IL

Hurts terribly but in sure thats how they move but mine just taking longer cuz the pain

5 years ago

Reply from byte

Hi Chelsey. We are so sorry to hear you are experiencing so much pain. As you go through treatment, some discomfort is totally normal as your teeth adjust to each new aligner. However, if you are in a lot of pain we want to get you connected with our Professional Care team. Also, your HyperByte is going to be your best friend as it helps to ease some of that discomfort. Please give our team a call at 877-298-3669, or shoot us an email at support@byteme.com. We want to make this process as smooth as possible for you.

Jun. 30th, 2021

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Wiktoria Wojtukiewicz Hickory Hills, IL

It works but the edge of the top one is cutting my gums

5 years ago

Reply from byte

Hi Wiktoria- we are happy you are seeing results but we want to make sure your aligners fitting properly! Please send us an email at support@byteme.com or give us a call at 877-298-3669 and our team would be happy to help. Thank you for choosing Byte!

Jul. 6th, 2021

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Claudia Hernandez Chino Hills, CA

They have been so accommodating and helpful.

5 years ago

Reply from byte

Hey Claudia! Thanks for the great review, we are so happy to hear about your progress so far. We do our best to make sure every step is easy and effortless- our entire team is always here to make sure you're getting the best treatment. So do not hesitate to reach out to us at support@byteme.com with any questions or concerns you may have. We can't wait to see your final smile! Welcome to the Byte fam 😊

Jun. 14th, 2021

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Teresa Joshua San Francisco, CA

I send emails and I call and it takes over a week for someone to get back to you if the do get back to you

5 years ago

Reply from byte

Hi Teresa, we are so sorry to hear that this has been your experience! It is important to us that you are supported throughout your whole treatment, so if this has not been the case with your Byte journey, we will want to look into this right away. If you have had trouble getting in touch with our team, please give us a call for the quickest assistance at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a callback. You can also reach out to us via Facebook direct message. We want to make sure you are taken care of and are provided proper solutions.

Jun. 14th, 2021

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Jeanelle Brown Savannah, GA

Retainers keep sliding off teeth. So far no results and it’s coming into week six

5 years ago

Reply from byte

Hi Jeanelle, we are sorry to hear that you have not seen progress yet. It is important to us to get you to your dream smile, so if you haven't been seeing improvement, let's get you in contact with the Byte Certified Care team. This team can check on your progress, the fit of your aligners, and provide you with the best next steps to get you to your projected results. You can reach our team via email at support@byteme.com or by phone at 877-298-3669 during normal business hours MST Monday-Sunday.

Jun. 15th, 2021

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Amanda Rasmussen Memphis, TN

In just 7 weeks I can already see a huge difference

5 years ago

Reply from byte

This is incredible Amanda! We are so excited for the progress you have already made. We are here for you throughout your whole journey, so reach out to support@byteme.com any time you have questions:)

Jun. 15th, 2021

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Ambernie Parham Murfreesboro, TN

They are great but responding time could be better.

5 years ago

Reply from byte

Hey Ambernie! Thanks for the great review, we are so happy to hear about your progress so far. We do our best to make sure every step is easy and effortless- our entire team is always here to make sure you're getting the best treatment. We are always working to improve your experience and shorten response wait times so we appreciate you sharing this feedback with us. We can't wait to see your final smile! Welcome to the Byte fam 😊

Jun. 15th, 2021

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Amber Roberts San Diego, CA

The aligners are closing my gap very easily

5 years ago

Reply from byte

We are so happy to hear this! We hope you'll share your results with us :)

Jun. 3rd, 2021

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Anais Ravello Baltimore, MD

Excellent customer service and follow up.

5 years ago

Reply from byte

Thank you for your feedback! Happy to have you a part of our byte family :)

May. 21st, 2021

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Al Ortiz Elizabeth City, NC

No difference in my teeth 🦷 they look the same as they did when I started🤦🏾‍♂️

5 years ago

Reply from byte

If you haven't seen any progress, let's help! Reach out to support@byteme.com or call us at 877-298-3669 and our team would be happy to take a look:)

May. 19th, 2021

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Garis Missouri City, TX

Great product at less than commercial price

5 years ago

Reply from byte

Thank you! From the moment you purchase your impressions to the moment you get your retainers, our care team is there for you, every step of the way.

May. 17th, 2021

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Melissa Killeen, TX

Early in treatment at this point. So far, so good.

5 years ago

Reply from byte

We're happy to hear your Byte experience has been good so far! We can't wait to watch the rest of your aligner treatment. Our customer care team is here for you every step of the way, so if you ever have any questions, we're here for you!

Apr. 20th, 2021

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Esteban Salazar Santa Barbara, CA

I rate only 4 because I'm in the beginning of the process.

5 years ago

Reply from byte

Thanks for writing in! We hope we can continue to support you throughout each step of your Byte journey and give you a memorable Byte experience! We can't wait to see your results, we hope you'll share some before and after photos :)

Apr. 22nd, 2021

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Diane Patrick Afb, FL

Notice not much big changing. Only the bottom teeth pushed back but not straight teeth.

5 years ago

Reply from byte

Hi Diane! If you aren't noticing much change, let's take a look into your situation together. Our team is here for you via email at support@byteme.com or by phone at (877) 298-3669 during normal business hours MST Monday-Friday. Reach out to us and we'd be happy to help!

Apr. 29th, 2021

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Cassie Wichita, KS

Haven't been able to use my aligners for my bottom teeth and the top teeth ones are incorrect

5 years ago

Reply from byte

Hi there. We are sorry to hear about your aligner fit concerns. We definitely want to get you some aligners that are fitting you properly. Please send our support team an email at support@byteme.com and a member of our customer care team will be able to take care of you!

Apr. 20th, 2021

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K Champaign, IL

My retainers don’t fit correctly and it has been a very long and frustrating process to get them fixed

5 years ago

Reply from byte

Thank you for providing this feedback. Our team wants to make your experience as smooth and stress-free as possible and we definitely want to address this concern ASAP. If you have not already please shoot us an email at support@byteme.com and we will get this taken care of right away. We are committed to getting you a smile that you love.

Mar. 25th, 2021

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Sonia Khabra Elk Grove, CA

I’m seeing teeth straightening and good results

5 years ago

Reply from byte

Hey Sonia! Thank you so much for taking the time to share this awesome review and feedback with our team. We are so happy to hear that you have been having a great experience thus far! Don't hesitate to reach out if there is anything we can do to improve your experience or address your questions, we got you. Happy to have you in our Byte fam!

Mar. 25th, 2021

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Christine Jung Diamond Bar, CA

Aligners hardly fit, slow responses, already one month past receiving them and I haven’t been able to use (unusable)

5 years ago

Reply from byte

Hi Christine, we appreciate the feedback. We are so sorry to hear that you have not been able to start treatment because they are not fitting. We definitely want to do what we can to get you into the best fitting aligners. We have you covered for additional aligners at no cost to you, simply email support@bytme.com. Our customer care team will get you taken care of.

Mar. 19th, 2021

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Shante Fort Walton Beach, FL

The clinician reviewresponse time is long

5 years ago

Reply from byte

We appreciate your feedback. We are always working on improving our communication and processes. :)

Mar. 9th, 2021

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lisa bauer Vienna, VA

Very good customer service and good value for the product

5 years ago

Reply from byte

Woohoo! Thank you for the great review! We are happy to hear that your experience has been so positive. We hope to continue with this great experience, let us know if you have any questions. We are always happy to help :)

Mar. 10th, 2021

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Megan Hunter Gosport, IN

Have emailed them & not heard back in over a week

5 years ago

Reply from byte

We would love to get you taken care of! If you have already emailed into support@byteme.com, you can try calling at 877-298-3669 :)

Mar. 10th, 2021

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Shenika Moore Huntersville, NC

I‚Äôm seeing progress right now. There is no pain now.

5 years ago

Reply from byte

We love that you are seeing progress in your smile and that the treatment has been a comfortable process for you. Our team is here for you every step of the way, simply email support@byteme.com and someone will take care of you right away :)

Apr. 8th, 2021

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Rachel Bismarck, ND

I‚Äôve been using it for a few months now and I feel I haven‚Äôt seen any results yet

5 years ago

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Some of the liners needed to be reshaped

5 years ago

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Kimberly Wilcoxson Columbus, IN

I wish there was communication regarding progress

5 years ago

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Stephanie Lerp Meredith, NH

Cannot get in touch with customer service. Never could get my retainers... My teeth are not straight.

5 years ago

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Stephanie Burrows

They didn't send all of the aligners and when one broke they refused to recast her teeth and complete treatment.

5 years ago

Reply from byte

Hi Stephanie! We appreciate your feedback and would love to look into this further. Typically, when an aligner has broken, we will replace the aligner at an additional cost to ensure we can get you set up. If there is a need for a new impression kit, we'd love to have our clinicians look into this to make sure you're properly on track. Send us a message! We'd love to get you taken care of.

Dec. 16th, 2020

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Olivia

They are a really great team, very helpful.

5 years ago

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Jessica Arias

The process of getting reimbursement for insurance. It's been 10 weeks and still haven't received it.

6 years ago

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Ashley Schnitker

On week five and I do not see any changes. Hopefully in the next 3 weeks I'll see some change.

6 years ago